401 comments found.
Hello, I see a recent update: “Last Update 6 May 19” And how to find out the details of the update? What exactly has been updated?
Hi,
please try to contact the team through the form below for receive all logs : http://support.nicdark.com/pre-sales-questions/Have a good day Bye
Hello, I’m interested in purchasing your theme but I have a question: is it possible to have demo log in credentials to see what happen after clicking “Book” on single course page?
Another question: Are course pages events or articles? I have seen that your theme is compatible with the Events Calendar plugin, so if the courses were events I could use the calendar function to view the courses on a calendar. Could you please confirm this?
Thank you very much
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, I wrote you by the form you told me but I’ve never received an answer. Even if you can’t give me demo access could you give me an answer to my second question? Thank you very much
Hi,
this is very strange ! We always responds in 24 hours so let me to contact my team in this way I can tell to them to re-send the answer to you.
Have a good day Bye
how can I edit the text of the tabs on the course pages?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello again. I have opened a couple of tickets but I do not receive a response from you. The theme is badly translated, I need to know how I can change the texts of the labels because I can not use the theme.
Hi,
we didn’t find any ticket with your username.
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
hello, i am happy to your theme, but i am freshman for website build, and i find many elements i can’t change, and i am not sure it is my problem or other problem, can you help me have a check, and can you give me your email, so that i can send wp user and passport to you, and you have a check for me, thank you. another thing do you have some video directions that i can follow to change the element i want to change, because it’s so different frome what i learned. thank you.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi, i can not registe on the page, because i have register , but i didn’t get the password, my resgister user is koukoushuoyingyu, email is 529015140@qq.com, please help me check it, and another thing is i can not edite other page is except home page, because the wp bakery can’t see any elements on other pages, and i also want to set the head fixed, but i can’t make change, please help me solve these problem.
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Unable to get support.
https://support.nicdark.com/wp-login.php saysThe page you are trying to access is restricted due to a security rule.
If you believe the security rule is affecting the normal operation of your website, contact your host support team and provide detailed instructions how to recreate this error. They will be able to assist you with rectifying the problem and adjusting the security configuration if needed.
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hi,
Unable to get Support,
The Link you have provided to get support is not opening, it says “The page you are trying to access is restricted due to a security rule.”
http://support.nicdark.com/support-registrationlogin-problem/Please solve this issue ASAP.
Hi,
this is very strange, so please send to our team this informations in this way we can help you on our support forum : - user - email - purchase code
You can send to us this information using the contact form present on our profile here in themeforest.net : https://themeforest.net/user/nicdarkHave a good day Bye
I have purchased your theme some times ago. The hover box element of wp-bakery plugin doesn’t flip on ios mobile. How can I solve this problem?
T.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, I bought the theme from themeforest 4 days back. I am not able to add the theme. I upload the educationpack.zip and clicked on install now button. I get an error ‘The link you have followed has expired’. I opened a support ticket but I didnt get any email with any ticket# so I am not even sure if my issue has been logged. Please help.
Hi,
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
If you still have problems to submit your ticket please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day Bye
Thank you nicdark. I am now able to open a ticket and now when i go topic started link, I do see the open ticket. please help in resolving the issue. I am not sure why I would get the ‘the link you have followed has expired’ when I just purchased the theme 5 days ago.
Hi,
yes sure, the support team will reply to you as soon as possible.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
On the Education theme I don’t get an email confirmations for any orders paid or free. And for the paid course the attendee does not change after enrolling. It does for the free courses. And for the paid courses it shows no orders in account. It does for the free. Is this an issue with the plugin?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Its asking for a purchase code, I got it from elements.envato.com there is no purchase code. What do I use?
Hi,
you have to purchase the theme here on themeforest.net for get the purchase code and receive support from our developers.
Have a good day Bye
Hi, Is there any tutorial about how to use it? because I have 2 web pages for our academy, and I would like to know how to use it before buy it. to use this with wordpress, is there any plugin that I need to install to use it? or to edit it is there other platform? if you have any tutorial it will be useful. thanks.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
hello the theme has memberships for the courses
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello. I bought the theme and I am trying to register to the support but I dont receive a confirmation link to my email to set the password. Can this be solved or is there another way to contact support?
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Good Morning, I wanted to know before buying the template if you can upload course listings automatically. Thank you
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Thanks for the template! I have suggestions for adding flexible settings for your template.
6) On the teacher page, add the ability to hide tabs http://prntscr.com/mo1v8g Since they are not hidden and you have to add additional styles to hide these tabs through display: none;
7) On the teacher’s page, add the ability to hide the “FOLLOW ME” button and the FOLLOWERS and RATING values http://prntscr.com/mo1w7x Since they are not hidden and you have to hide these tabs in additional styles through display: none;
Usability. In the product card previews, remove the links to the product card from: 1 – course descriptions, 2 – number of places. And add a link to the course page by clicking on the image! After all, this is the most attractive element, and users always click on the image first! http://prntscr.com/mo1zds
9) Usability. In the teacher card preview in Layout 1, Layout 2, Layout 3 – also put the link to the teacher’s page by clicking on the image http://prntscr.com/mo20v8
10) Usability. On the Blog page, also put a link to go to the news page by clicking on the image. Now the image is not clickable, and users constantly click on the image news! http://prntscr.com/mo21xh + it would be great if you also put a link to the news page on the news heading.
Hi,
thanks for your considerations.
For sure they will certainly be evaluated by our team for a possible future update.
Have a good day Bye
Can I publicate the notes of avaliations to individual students? I have interest in the theme.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Did I need open a support ticket for a simples INFORMATION? wtf…
I registered in this link and don’t receive the confirmation email. I purchase this theme, but I will give up and ask for chargeback if I don’t receive support for something so simple.
Hi,
yes sure, all support requests are managed through the support platform as indicated on the Support tab on the item page.
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day Bye
Hi there, I just bought the template but looks like your template is little bit different than other WP templates. I would like to achieve the following: 1. Rename the “Teacher” to something else (i.e “Trainer”) including the URL 2. How do I change single course page template 3. How do I setup a child theme Can you also clarify if my site (once I activate your theme) is fetching any resources/codes from your server?
Hi there, can someone please get back to me?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, i have to set up italian distance learning course. This course must respect different regulation, so i have to know if i’ll can use your platform for it. The platform must track the time spent from the student on the course, for the test at the end of the course must have random question and each question must take the answer in random mode. If the student complete correctly the test must have a certificate.
Can you tell me if this can be achieved? Docebo (https://www.docebo.com/) have this features, but i need to make it in my own website.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi! What Version is the theme? Still 1.3? Thank you!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, i need to take a decision to buy a theme in order to develop a Driving School Page. I’d like to know what kind of booking system is used in this theme… I need that a visitor be able to select a course , book it and make a payment. Is all o this possible with this theme?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
pre sale question what is the different between theme in themeforest and theme in element envato is the version not the same , do can I get support if I get the theme from envato element ,please I need to learn details before decide what to do thank you a lot.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, i bought your theme on envato elements but in last year i didn’t recive any updates! How can i update my theme? It isn’t working fine now. Best regards
Hi,
Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net.
More informations here : https://help.elements.envato.com/hc/en-us/articles/220734568-Item-Support-on-Envato-ElementsHave a good day Bye
Hi, yes i know. But there are FREE (manual) updates and i dint’ recive any update in a year.
Hi,
yes sure you will find all the indications on the documentation that you can find in the theme package.
Have a good day Bye
