78 comments found.
Hi, in wpml, Button field from elementor to translation are missing. Is there any setting to do in wpml ? thanks
Hi there! Have you already contacted our support team?
Yes, one and half month ago. No answer. now my “support” is expired but I still not have any answer
What was the ticket ID?
hello, first one was 26614 , second one is 27067 , thanks
You claim that you did not get any response though it’s not, please check this screenshot https://prnt.sc/p4mi3u
yes, but I replied to this through email (like this morning) and didn’t have any answer. Maybe because of my email reply ?.. Hope the one of this morning have been received. thanks for your reply
All the replies are reflected in the ticket history. You claimed that you did not get a reply to our ticket. Anyway your ticket 27067 is in queue, please wait for our support staff response.
Hi, is it possible to change the size of the logo on desktop and mobile?
Hi, When I clear the cache it completely ruins the design of the pages e.g. the About us page looks perfect then when you clear the cache it completely changes the design and the page looks broken. Is there a fix for this?
Hello! Thanks for contacting us. To get assistance please submit all your inquiries via this form https://gt3.zendesk.com/hc/en-us/requests/new As for the cache issue, you must disable it until you finish customizing your website. It’s not theme related issue.
Hi, I will contact support but it says: Working Hours (Mon-Fri): 10 A.M – 8 P.M. GMT. I am having a lot of trouble with pages not rendering properly etc. Seems like the demo content is not installing properly. e.g. About Us page looks really narrow and images missing etc. Maybe you can help me here?
Yes, that’s correct but sometimes our support team also works on weekends when we have a lot of support tickets. Please submit a ticket.
ok will do thanks.
I’ve recorded a video of the whole installation process and it shows the pages that are broken etc. I just submitted a support ticket.
OK, our team will check it.
Hi, how can I create a new item in the GT3 Header Builder e.g. Text/HTML5, TextHTML6… can I create my own?
Hello! It’s possible if you have programming skills.
Hi, How can I set a different header as the default header?
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HI, I had to reinstall WordPress and now the theme is saying “This purchase code already activated!” How can I fix this? Also, I didn’t receive my email with my support login details. I have sent a support request through.
Hi there! We can send you a temporary password to your account. Sometimes the emails are spam filtered. Please drop a line to help at gt3themes dot com and we will get back to you with a temp password.
Hi guys, I literally just purchased the theme and I’m looking through the manual. It looks like there are custom options to edit things like the footer etc. I thought everything would be editable in Elementor as this is an Elementor template? Which sections can not be edited using Elementor? Thanks!
Hi there! If you check the documentation you can find all the information on how to edit the footer and header. It’s theme for Elementor page builder. All the content is editable in Elementor. If you have some tech questions, please submit the support ticket and our team will assist you.
OK great thanks.
Hi, the description says Slider Revolution is pre-packaged. I have auto installed all of the required plugins and it’s asking for the purchase code for Slider Revolution. I thought Slider Revolution was included? The manual says ” Newer versions of the plugins can be required, please update them either. “
I can’t see a way to update the Slider Revolution without activating it?
The plugin says: Activate Slider Revolution for Premium Benefits (e.g. Live Updates). A new version of Slider Revolution is available.
Revolution slider is prepackaged and updated with the theme update. The plugin developer made a global update for the plugin which affected all the sliders in the theme. That’s why we always test the newly updated plugin with our theme and if it’s ok, we update the theme pack with a new plugin version. This way we prevent the problems on the customers websites. That’s how all the themes on themeforest
Got it thanks. Appreciate the quick reply.
Thanks for choosing our product
after import demo contents, the page is blank. Cant see anything except the logo and top menu. None of the pages are showing any content. Any help please
Hello! Please make sure that you’ve activated all required plugins before importing the demo content. We can also check what’s wrong on your end if you provide your site credentials via this form https://gt3.zendesk.com/hc/en-us/requests/new
All plugins are activated.
I have already created support request at the the support page. How can I provide access information. Shall I reply at the confirmation mail I receive through the Zendesk or create new?
What is your ticket ID?
its 26624
Checking , will get back to you via a ticket system
ok Thank you. Waiting for your feedback
Our team has already answered it.
yes, I guess the access was on wrong address. I have provided teh correct address of installation. Kindly check
hi, please update on ticket
can you reply on my support request. I have sent many emails but no reply yet that actually focused on problem request number 26624
All the tickets are answered in the order they were submitted . We do respect all our customers.
Can you check again if the answer was related or not. Replying on ticket with no solution is not something I am looking for. I am looking for a solution to my problem. I have just replied to ticket again. Can you please check and give me the solution.
I am told that there is problem in hosting but how come is only shows only in few pages. Many of teh pages are imported. In admin I can see all is uploaded
The demo contents are all uploaded. Can you check by logging in. There are few pages working perfectly fine ;ike http://www.xxxxxxxx.com/about-me/ http://www.xxxxxxxx.com/what-we-offer/ http://www.xxxxxxxx.com/product/cable-knit-jumper/ http://www.xxxxxxxx.com/contacts/ http://www.xxxxxxxx.com/case/sparkling-results-from-glass/All home pages and everywhere the slider is, not working.
If there is a problem in hosting, how these are uploaded and working fine. There was issue in hosting related to firewall that was fixed 3 days back.
I am also unable to edit pages using Elementor I opened up home page in Pages section of Admin, When I tried editing it using Elementor, I got the page not found error. Even if teh page is not loaded fully, I shall be able t edit it using admin, I got the 404 error.
You must resolve the issue with your hosting provider, it’s not a theme related issue. The response from our support team is correct. The resolving server configuration issues is out of our support scope.
it is resolved. Can you please ask the support to look into the site. they have all teh access. Why I am unable to use the Elementor to configure my pages
the hosting issue is resolved, its no more
The issue has not been resolved, the page content is cut off. Please keep the conversation with our support via a ticket system. We assist here in the comments for the pre-sale and general questions
problem is that your support is not replying
Still haven’t receive response from the support.
The support is limited on weekends. Your support ticket will be answered shortly.
I receive the reply but instead of telling me what I am unable to use Elementor and showing page not found, they said the hosting can’t handle it. Thats not the proper answer. We have several other WP sites running in the same host, why the problem i only with Zohar, why not with others also.
Please do not duplicate your questions here.
hello, How can I add custom font ? thanks
Hi there! Which theme version do you have?
hello, sorry I found through Elementor pro the solution to do it.
BUT, I jus installed WPML, and I have some issues : – frontpage in English is not available – some fields are not available for traduction – switch language in frontend not working
could you help on theses points ? thanks
Please submit a support ticket and our support team will check it
hello, ok can you provide support’s link ? thanks
Here you go https://gt3.zendesk.com/hc/en-us/requests/new
Hi, is there any way to put a filter on fullwidth blog like the one in case gallery?
Hi there! Thanks for the purchase. It requires the custom changes in the code which is a customization service
Hello there, quick question. I like your zohar wordpress theme, so I bought it today. currently I’ve own two domain. I want to Install this theme on my both website can I do that with this one purchase code, and how many time I can use this theme on my website?
Hello! If you read the license terms you will see that the theme can be used for one project/website/domain/ only. If you want to use it on the second domain you have to purchase one more license.
how much price will be for another license to use for my another domain??
The price is the same you can see here on TF, it’s $59
how can i use home1, demo file does not exist …
Hello! The theme comes with all pages demo content. Please send your site credentials and our support team will check it
Hi there – I was just wondering if it is possible to white label the theme? Many thanks for your time
Hi there! You can create a child theme with your own custom name and use it
Perfect! Thanks for getting back to me so quickly – have a great rest of the week 
You too, and thanks for choosing our product
hi GT3
nice theme, but can’t find a page where you list all the elements included in the theme..
Like for example, the Testimonial I see in https://livewp.site/wp/md/zohar/is that a “fake” testimonial shortcode/module or can it handle several, etc?
thanks for letting me know
Hi there! It’s a custom Elementor widget. Here is a list https://prnt.sc/nudtod
hey, thanks!
how can I play with them / see them in action?
We don’t provide a test drive on the demo server at the moment. It’s not secure.
but they seem not to let people see “the elements in action”, know what I mean?
is there a demo page on Elementor’s that you can point to?
Yes, we got you, but don’t have any demo page. You can see the final result how the widgets looks and work on our demo website https://livewp.site/wp/md/zohar/
Could you provide a list of the pics you used?
Hello! We don’t have the links for the source images. All they were purchased on depositphotos
I am finding it hard to find the theme option where I can import the demo data
Hi there! Please read theme documentation for obtaining information https://livewp.site/docs/zohar-business-consulting-elementor-wordpress-theme/
hi, do we get all the demo images
I am considering buying 3 of your themes, do they come with images, (I hate place holders) and can we work out a deal on all three themes
Hello! They come with the demo but you have to replace them with your own ones.
great.. and my other part of the question
We do not have special offers at the moment, sorry.
Can you please elaborate about integration of client portal plugins such as SuiteDash or WP-Client, pricing plans, and credit card processing? A great theme design, must say. Thank you.
Hi there! We will consider your suggestions
hey, quick question. i need to activate the theme to be able to save, but im currently setting up the page on a different domain until its finished and we activate the real domain, will this automatically work when we activate the real site domain ? since we need to “register” on the current domain ?
Hi there! You can detach the purchase code in your gt3 account at any time and activate it on your new website/domain. There won’t be any issue.
ok, thanks for the fast reply
one more quick question, editing the contact info in the header on home01makes the “experience, strategy, social” boxes move under the image, and not overlap as they do by default. is there a quick fix for this ?
For the tech related questions, please use this form https://gt3.zendesk.com/hc/en-us/requests/new
will do, thanks
OK
Thanks for the work on the theme. I have had some issues with the site not displaying properly in terms of responsiveness. This also includes using Elementor and changing views between desktop, tablet, and mobile. The same issue occurs on the demo site. Any ideas? Thanks!
Hello! Thanks for the purchase. Which responsive issues are you referring to? Please provide screenshots. Have you reported those issues via our ticket system?
Hello. The demo site, when resized in the browser, does not adapt. I’ll send you some screenshots. Thanks!
It’s not correct to test the responsive mode by resizing the browser window manually. Please use either responsive tools or check it on devices
The Elementor editor has the option to edit at desktop, tablet, and mobile sizes, and the responsive issue remains in those modes as well. I haven’t had this issue with Elementor on other sites, so I figured there must be some cause in the theme but thought I’d report it to you first.
I just attempted to submit the ticket. The form appeared to time out. If you didn’t receive the ticket, I can submit another. Thanks!
Yes, we got your ticket
The Elementor patch successfully fixed the weird responsive issue that was occurring. Thanks for your time and efforts on this one!
Yes, we’ve just made an update on our end and it worked fine.
