2267 comments found.
This plugins dont update: Atualizando o plugin LayerSlider WP (1/3) Ocorreu um erro ao atualizar LayerSlider WP: License activation is required to receive updates. Please read our online documentation to learn more.
Atualizando o plugin Ultimate Addons for WPBakery Page Builder (2/3) Ocorreu um erro ao atualizar Ultimate Addons for WPBakery Page Builder: Click here to activate license of Ultimate Addons for WPBakery Page Builder to receive automatic updates.
Atualizando o plugin WPBakery Page Builder (3/3) Ocorreu um erro ao atualizar WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hi.,
Thank you for contacting us.
Your Plugins are already active. No need to enter the license key to activate the plugin files.
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
Kindly, Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
Regards., DesignThemes Support.
I can not send print from the screen to you, I tried to send it by email but the email comes back. I tried the form indicated in the previous message, but there is no option to attach the image. Please give me a more practical solution.
Hi.,
Thank you for contacting us.
Kindly upload your images / screenshots into DropBox or any other resource as per your wish then send us the image uploaded link to view your image / screenshot of your issue.
Or attach the images and send us the mail with your query to support@wedesignthemes.com
Refer : http://prntscr.com/mkev23
Regards., DesignThemes Support.
I’m having problems with sliderevolution and 3 more plugins requesting activation. Please, I need an urgent solution.
Hi.,
Kindly mail us issues with clear screenshot of your issues (slider evolution).
Your Plugins are already active. No need to enter the license key to activate the plugin files.
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
Regards., DesignThemes Support.
the documentation online don’t open. please see this.
I’m having problems with sliderevolution and 3 more plugins requesting activation. Please, I need an urgent solution.
the websites of support don not open.
Hi.,
Thank you for contacting us.
There were some issues with our hosting server that might be causing this issue, it has now been resolved.
http://wedesignthemes.com/docs/update/spalab-new/We appreciate your patience and thank you for understanding.
Thank you.
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, we tried to update the theme but our website is totally different after, colors and pages. This is our website: https://joliestetica.com/. We have SpaLab 3.2 and we tried to update to the 4.1 version (the last version). After updated the site was totally different in the front-end and in the back-end. Especially the theme option panel. Therefore having the site totally different we had to bring spalab back to version 3.2. Could you send us the intermediate version of the theme (info@pramaweb.com)? So we can try to update the theme with minor version, or you can help us in another way? Best regards
Hi.,
Thank you for contacting us.
Sorry you can’t update the theme version 3.2 in to 4.0/4.1. Because the older version developed with page builder, so please do not upload the new version spalab theme or plugin files to your existing spalab old version(old page builder demo contents), since the site will crash.
If you need to continue with your old version, we have provided the old version spalab-old.zip(3.5) separately please use those files.
Please follow this KB steps for old theme update from 3.2 to 3.5
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-spa-lab-theme-old-version/Unknowingly updated the spalab 4.1 version to the old version 3.X
http://support.wedesignthemes.com/knowledge-base/unknowingly-updated-the-4-0-version-to-the-old-version-3-2/Please follow this KB steps for installing the new 4.0/4.1 version
http://support.wedesignthemes.com/knowledge-base/steps-to-install-new-themes-version/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Dear Support i can’t login to your support website please kindly reset the new password for me my email sp.thearith@gmail.com Best Regard sovanThearith
Hi.,
Yes , we will send your login details. But kindly send us your purchase code and forum registered mail id . user name . So that we will send the details immediately .
Regards., DesignThemes Support.
may i know you email ? i will send purchase code to you as soon.
Hi..,
This is our email is support@wedesignthemes.com Please send us the details as we mentioned.
Regards., DesignThemes Support.
newsletter submit button is miss aligned. there is a
tag in it. which file i should edit ?
Hi.,
Kindly reply back with your site address and some screenshot like references for a better understanding on it. So that, we can check and have a clear look from our end. Then we’ll help you get rid of it!!!
Regards., DesignThemes Support.
My bad. My website is http://edenspa.ca/ thanks. Also when you go into sub menu page. The nav menu will become taller somehow
HI.,
Get into Admin panel > Appearance > SpaLab Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
`#main-menu > ul.menu.rounded > li > .nolink-menu { border-radius: 0; border: none; display: block; line-height: 22px; padding: 10px 15px; }`
`#newsletter form p:empty { display: none; }`
Note: If you still have any issues, Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it.
Regards., DesignThemes Support.
Dear there , i purchased the theme, i uploaded the demo , it doesn’t import the home pages at all , maybe because i was using other theme before . could you help please ?
Hi.,
You can import our demo via unyson plugin – http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Regards., DesignThemes Support.
Hi, we have SpaLab 3.0 with LayerSlider 5.4. LayerSlider 5.4 does not work with recent PHP 7 update.
A couple questions…
1. Will LayerSlider 6.5 work with Spa 3 ?
2. if so, what is the best way to update LayerSlider so we don’t lose our slides?
Thanks
Hi.,
Yes , LayerSlider 6.5 work with our theme . So you have to update the plugin . You can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
Regards., DesignThemes Support.
Thank you! What is the best way to upgrade the slider, so we don’t lose the slides we created?
Hi.,
Kindly refer this link for how to update the plugin – http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!Please visit below video link for how to rate our theme:
Eagerly waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hello,
Pagebuilder is not working since I’ve updated to WP 5.1.1? Do I need to put WP 4.9 back?
Hi.,
No need to downgrade your WordPress version , just update our theme to version – 3.5 . ther we have added the additional option under the al pages page .
So After update get into Admin Panel > Pages > All Page , there you can view two option
- Add New Page – Designthemes Page Builder – At the top of the page .
- under the page title you can view “Edit With DTPageBuilder” option .
Refer this link for how to update the theme – http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme-old-version/
Else simply install this pluign and check out the issue – https://wordpress.org/plugins/classic-editor/
Regards., DesignThemes Support.
Hello,
I did as you told and now my complete site is a mess. It looks like this: http://purebeautyamsterdam.nl Page builder is completely gone right now. Is there any quick fix to get page builder back and working? I need this fixed asap. What can I do to get everything as is was before?
Hi.,
It seems you have updated the version to 4.1 http://prntscr.com/n2gqsa , you have to update the theme to version 3.5 .
please do not upload the new version of spalab theme or plugin files to your existing Spalab old version( old page builder demo contents), since the site will crash. If you need to continue with your old version. Kindly refer this link – http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme-old-version/
Regards., DesignThemes Support.
Maybe a stupid question but where can I find version 3.5? When I download the theme I don’t have a choice in which version I would like to download.
Hi.,
Thank you for contacting us.
Refer the screenshots:
http://prntscr.com/n2yftz http://prntscr.com/n2yg8jYou can’t update the theme version 3.X in to 4.1. Because the older version developed with page builder, so please do not upload the new version spalab theme or plugin files to your existing spalab old version( old page builder demo contents), since the site will crash.
If you need to continue with your old version, we have provided the old version spalab-old.zip(3.X IN TO 3.5) separately please use those files.
Please follow this KB steps for old theme update from 3.X to 3.5
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-spa-lab-theme-old-version/OR
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme-old-version/Steps to install new themes version
http://support.wedesignthemes.com/knowledge-base/steps-to-install-new-themes-version/Unknowingly updated the theme version 4.1 to the old version 3.X
http://support.wedesignthemes.com/knowledge-base/unknowingly-updated-the-4-0-version-to-the-old-version-3-2/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I am so sorry to bother you again. I changed the spalab theme into spalab-old theme but I still can’t work with spalab page builder. Do I need to downgrade Wordpress too?
Thank you for all the help
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello, I’ have a spa lab installed using the 3.x version and I want to migrate the website to a 4.1 version. How to do it ? Do I need to rewrite the whole site (impossible for me) Or can I safely migrate images/video/article to the 4.1 version ? Didn’t found this question inside FAQ. Another question, I think it’s a good idea to migrate to 4.1, because you will soon stop updating version 3.x right ? Thanks for answer.
Hi.,
Thank you for contacting us.
Sorry you can’t update the theme version 3.x in to 4.1. Because the older version developed with page builder, so please do not upload the new version spalab theme or plugin files to your existing spalab old version( old page builder demo contents), since the site will crash.
If you need to continue with your old version, we have provided the old version spalab-old.zip(3.5) separately please use those files.
Please follow this KB steps for old theme update from 3.x to 3.5
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-spa-lab-theme-old-version/Also refer :
http://support.wedesignthemes.com/knowledge-base/unknowingly-updated-the-4-0-version-to-the-old-version-3-2/ http://prntscr.com/mw8694If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Ok but How to do If I want to migrate my website to 4.0 ? How to migrate my old article and so on ? Do i need to recreate everything ? It’s a huge works…
Hi.,
Sorry , you cant Migrate the old version in to new version 4.0 or 4.1. if you migrate all the site content will crash.
If you need new version 4.0 or 4.1, then you need to recreate the site.
If you have your old articles with text content only then you can export your old articles from your site then import it into your new site with version 4.0 or 4.1.
If you are using any shortcodes / page builder content in your old articles you cant import it. because it will conflict with VC modules.
Note: We will give the updated version of the theme with both versions ( page builder and visual composer)
If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
WP Bakery needs a licence key – and i got WPBakery with SpaLab, their suggestion (https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/) is to contact you to solve this. Please do so – I need to set this up.
Hi.,
Thank you for contacting us.
Your Plugins are already active. No need to enter the license key to activate the plugin files.
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
Kindly, Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
Regards., DesignThemes Support.
Sorry – I ave searched for “the right bottom form @” but not sure what you mean. Please advise.
Oh – finally found it! It is just below the colourful icons in the right hand menu! You will get a message from me instantly!
Hi.,
Thank you for contacting us.
No need to mail us to get the latest version of the plugin file, we have uploaded the plugin files in our server, You can always get the latest version of plug-in files from this link http://support.wedesignthemes.com/updated-plugins/ as we mentioned in our KB.
Kindly refer the below link and video for how to get updated plugins.
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/Mrt2hfiyW_QWatch the following video to update the WPBakery Page Builder plugin.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
Thank you very much for the 5 star rating and appreciation. These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
If I download the plugins and can’t install them because they already exist, then they should already be updated? I am not keen to delete a plugin and re-install it to get the latest version but rather to update an already installed plugin.
Hello, i have some problems:
i installed the spalab.zip with demo content… OK! => its look as yours … OK!
- but now when i like to change somthing like the logo to type option … nothing!?
- when i tried to change the top bar informations there is nothing where i can change in “spalab options” like the user manual site!?
- when i activate the “coming soon page” with countdown and time… there is no countdown shows it doesnt work!?
- i cant find the SEO options like as your user manual!?
- and more and more ?!?
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Tried to install spalab 4.1 and I cant install demo content, site crashed. Doesnt work. Fail. I tried to contact support and says my license is registered to another user which is crap. Doesnt work.
https://i.imgur.com/HLqUnKG.pngHere is DB error: _fwbk_wp_wc_download_log
DB ERROR: WordPress database error Can’t write; duplicate key in table ‘_fwbk_wp_wc_download_log’ for query CREATE TABLE `_fwbk_wp_wc_download_log` (\n `download_log_id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,\n `timestamp` datetime NOT NULL,\n `permission_id` bigint(20) unsigned NOT NULL,\n `user_id` bigint(20) unsigned DEFAULT NULL,\n `user_ip_address` varchar(100) COLLATE utf8mb4_unicode_520_ci DEFAULT ’’,\n PRIMARY KEY (`download_log_id`),\n KEY `permission_id` (`permission_id`),\n KEY `timestamp` (`timestamp`),\n CONSTRAINT `fk_wp_wc_download_log_permission_id` FOREIGN KEY (`permission_id`) REFERENCES `wp_woocommerce_downloadable_product_permissions` (`permission_id`) ON DELETE CASCADE\n) ENGINE=InnoDB AUTO_INCREMENT=10 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci /* From [infinityllc.staging.wpengine.com/wp-admin/admin-ajax.php] in [/nas/content/staging/infinityllc/wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type/class-fw-ext-backups-task-type-db-restore.php:765] */ made by do_action(‘wp_ajax_nopriv_fw:ext:backups:continue-pending-task’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, _FW_Ext_Backups_Module_Tasks->_action_ajax_continue_pending_task, _FW_Ext_Backups_Module_Tasks->execute_pending_task, FW_Ext_Backups_Task_Type_DB_Restore->execute, FW_Ext_Backups_Task_Type_DB_Restore->do_import, referer: https://infinityllc.staging.wpengine.com/wp-admin/admin-ajax.php
Hi.,
Sorry for the inconvenience , we are ready to help you .
Kindly reset your site , and send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
And also send us your purchase code so that we will send your forum login details .
Regards., DesignThemes Support.
Hi! Where i can change the skin in new version – http://prntscr.com/mppz54
Hi.,
Thank you for contacting us.
Please follow the instructions in the below knowledge base link for customize the skin option.
http://wedesignthemes.com/support/knowledge-base/how-to-set-up-the-custom-skin/In before that, you need to replace the following attached file in the following path or you need to add some code in that file.
Go to wp-content\themes\spalab\kirki\options\site-skin.php line no 36 (aprox) here you need to add the skin name as shown in the screenshot or replace the site-skin.php file
http://prntscr.com/mqa9j4After add the names into site-skin.php file then go to Dashboard > Appearance > Customize > Site Skin > then enable Predefined Skin option to YES and select the skin as per you needs.
http://prntscr.com/mq9zod http://prntscr.com/mq9zvwIf you need theme skin color as per your own color the follow the steps in the aboew knowledge base link and add the skin name into site-skin.php the eelsct the skin from Customize > Site Skin
If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello,
is it Updated to 5.1 Betty and compatible with php 7.2 ? Or can you please Update it soon as possible ?
Thanks
hello ?
Hi.,
Sorry for the delay ,
Yes , our theme is compatible with 5.1 and PHP 7.2
Regards., DesignThemes Support.
Hi, I updated the theme version 3.x in to 4.0 and my site is broken. How can I downgrade from version 4.0 in to 3.x? If I use files from folder spalab-old, I get white screen. Please help me. This site http://spaclub.pro is important for me.
I found the instruction. You have good manual. Thank you )
Hi.,
OK, Thank you.
Let us know, if you find any issues in future.
We hope you had a great experience with our theme and support, Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTHoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hello, I just bought this template. I am trying to install “default demo” through “demo content install” But it shows an error “Table name is more than 64 characters: _fwbk_clk_a859d7efb9_wp_woocommerce_downloadable_product_permissions”
What can I do?
Hi.,
Thank you for purchasing our theme and contacting us.
It seems that you have created the database name with “clk_a859d7efb9” as the prefix name, so the demo import automatically create the database table under the database with that prefix name,
For example:
wp_woocommerce_downloadable_product_permissions is the actual table name = 47 char’s
_fwbk_clk_a859d7efb9_wp_woocommerce_downloadable_product_permissions = 68 char’s
http://prntscr.com/mmildp_fwbk_clk_wp_woocommerce_downloadable_product_permissionss = 57 char’s
_fwbk_wp_woocommerce_downloadable_product_permissions = 53 char’s
http://prntscr.com/mmilj5In default MySQL have 64 char’s as the maximum table name size. So kindly reduce the database name Prefix value (clk_a859d7efb9) and check the issue.
Regards., DesignThemes Support.
Hello,
Thank you for your answer. I have now downloaded the default demo. But many of the pictures on the website are very bad quality. What can I do?
Hi.,
Thank you.
Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/mmzz2rDummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. Here is the image purchase links.
https://www.dropbox.com/s/zbj4jkop11f9sp8/Spalab-image_purchase_links.txt?dl=0If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
The dropbox link doesn’t work.
Hi.,
Sorry for the inconvenience.
The file moved to another location. Here is the image purchase links.
https://www.dropbox.com/s/egtazo2m76qvd1q/Spalab-image_purchase_links.txt?dl=0If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello, How do I edit the wide (and zoomed) image below the header on the other pages (not front page)?
One more question. How do I choose available hours for reservation in the calendar, so that when customers will use the Reservation formular, they will only be able to choose new reservations within the chosen “available hours”.
Hi.,
1 ) Get into Admin Panel > Appearance > Layout Option > Breadcrumb Options > there you can disable it.
Ref : http://prntscr.com/mpt779
2 ) Kindly send us some more details with some screenshot , so that we will help you better.
Regards., DesignThemes Support.
How do I send screenshot to you? E-mail?
Hello, screenshot is here: https://prnt.sc/mptcll
How can I change available hours of the staff, for the different services.
Hi.,
You can assign the available time here – http://prntscr.com/mpu8a0 And you can assign the service time duration here – http://prntscr.com/mpu8ey so it will automatically display the available time based on those time duration .
But when you have assigned the more than one services for sane staff , then you can’t change the values based on services .
Regards., DesignThemes Support.
thank you. Is there any way that I can use the services in “Catalog” instead of “Services” when I want to choose services for the Reservation formular, so that I don’t have to create each service again, as I did in “Catalog”.
Hi.,
Sorry , it is is not possible .
Regards., DesignThemes Support.
HELP – my site has been slowly deteriorating and I am at a loss. When you try to make changes you get a mash-up of your OLD DT theme code and then it clashes with PageBuilder and its a HOT MESS. I just tried to upgrade and now it appears you do not have a stylesheet to support a wordpress installation. PLEASE HELP!
Hi.,
Make sure you have followed this knowledgebase steps to update the theme – http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme-old-version/ if not kindly update the theme using those steps and check out the issue.
Else Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I went to that link and it placed me on my homepage of my Envato account. Then I scrolled to bottom right of YOUR theme and there is no place to send you the login credentials. Maybe an email I could send this to?
Hi.,
kindly send us your details to support@wedesignthemes.com So that, we will check and have a clear look from our end.
http://prntscr.com/mkeir3Regards., DesignThemes Support.
Hi there, I have an issue with the SPA theme. My customer gets an error since a couple of days and we are not able to login to resolve it. The website was available until last week. Maybe there was an auto update?
You can find the website here: http://www.beautylounge-augenstein.de/Any suggestions?
Hi.,
Please try to disable the third party plugin other than theme recommended plugin , and check out the issue.
Regards., DesignThemes Support.
Hi, I am not able to login because I get this error even on the admin section. Any ideas?
I got it. You can close my request
Hi.,
We’re happy to have you a part of our thriving community!
Our team is ready to help you do it all, if you have any questions, welcome to ask us your queries and we are ready answer it with pleasure.
We have a simple process for receiving feedback and it makes a big difference for us and how we serve our customers. Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmEagerly waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hello. I wanted to edit some of the Pages, but all of them are in shortcode. I purchased themes before, but I’ve never seen this before. Why did you create the Pages in shortcode, instead of making them user-friendly and easy to edit by people like me, who don’t know shortcode? I’m disappointed by this. What’s the solution please? Also, my current theme version is 3.2 but I see you released version 4.0 with Visual Composer compatible. Is this the solution I’m looking for and where can I download this version? Thank you
Hi Andre.,
Yes we have released the spalab 4.1 version in which we have created all the demo contents with Visual Composer modules.
Please follow this KB steps for installing the new 4.0 version
http://support.wedesignthemes.com/knowledge-base/steps-to-install-new-spalab-4-0-version/If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
I did what you said and the site looked different. It looked much more simplistic and some options were not displaying properly. I didn’t like it. Also, I could not change the colour scheme of the website – the options were broken and didn’t work.
I tried to change the theme to the default Word Press theme and I got this fatal error. Now I can’t even log back in to my Dashboard.
I don’t understand why I keep getting errors with your theme. I built websites before and I never encountered so many headaches as with your theme. What is going on. I’m trying to understand: is it me or is your theme buggy? I don’t understand what’s going on.
This error shows a plugin “designthemes-core-features” is causing this error, am I correct?
Fatal error: Uncaught Error: Call to undefined function spalab_cs_get_option() in /home2/anpan/nissiwellness.com/wp-content/plugins/designthemes-core-features/custom-post-types/dt-portfolio-post-type.php:74 Stack trace: #0 /home2/anpan/nissiwellness.com/wp-content/plugins/designthemes-core-features/custom-post-types/dt-portfolio-post-type.php(52): DTPortfolioPostType->createPostType() #1 /home2/anpan/nissiwellness.com/wp-includes/class-wp-hook.php(286): DTPortfolioPostType->dt_init(’’) #2 /home2/anpan/nissiwellness.com/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #3 /home2/anpan/nissiwellness.com/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #4 /home2/anpan/nissiwellness.com/wp-settings.php(467): do_action(‘init’) #5 /home2/anpan/nissiwellness.com/wp-config.php(89): require_once(’/home2/anpan/ni…’) #6 /home2/anpan/nissiwellness.com/wp-load.php(37): require_once(’/home2/anpan/ni…’) #7 /home2/anpan/nissiwellness.com/wp-blog-header.php(13): require_once(’/home2/anpan/ni…’) #8 /home2/ in /home2/anpan/nissiwellness.com/wp-content/plugins/designthemes-core-features/custom-post-types/dt-portfolio-post-type.php on line 74
Hi.,
When we have checked your site , you have already activated our plugin – http://prntscr.com/mdmb45 . So kindly send us some screenshot where you have met this issue.
Regards., DesignThemes Support.
Hello, The fatal error was my mistake. I apologize for that. I installed the 4.1 version of the theme, without removing the old plugins and content that I had installed before.
So, after my site crashed, I removed all the previous plugins and content and then did a fresh install and everything went perfectly – I have received no error messages.
However, I am very disappointed with the new design aspects and elements of the new theme version. Just spending a little time working on the website, I uncovered many design elements that are lacking, not displaying properly and overall is just ugly and simplistic. Who knows how many more of these there are in the rest of the pages or options for the theme? It has been frustrating trying to figure out how to make items display properly, when it should have been user friendly and ready to use. I have spent the majority of the time trying to fix the bugs, instead of building the website.
The new theme version is simply not the same theme that I thought I was buying. Many beautiful and aesthetic elements that were present in the original theme have been removed and it’s not the same theme as the original.
I find it hard to believe that you would put out a final version of the theme with all these bugs. So, I am open to being wrong and accepting that maybe I’m doing something wrong that I’m not aware of. I just don’t understand what is going on. Like I said, in the past I built a few other websites and, overall, things went smoothly. I am trying to understand what is going on here.
Please see some screenshots of how the original theme looks like compared to the new theme.
Header Top – Original: https://prnt.sc/mdxtsj – New: https://prnt.sc/mdxuh1
About Us – Original: https://prnt.sc/mdxvq3 – New: https://prnt.sc/mdxwtb
Customer Testimonials – Original: https://prnt.sc/mdxxe1 – New: https://prnt.sc/mdxxzz
Special Gifts (when I click on it) – Original: https://prnt.sc/mdy5dj – New: https://prnt.sc/mdy5n0
Header (when I click Preview Changes) – New: https://prnt.sc/mdy1vs
Persons (another error message) – New: https://prnt.sc/mdy3l8
Thank you for your patience and understanding. I really hope I am being wrong here and it’s my mistake. I am willing to accept that.
Hi.,
1 ) Header : Working fine in old http://prntscr.com/me7dvt and new http://prntscr.com/me7e45
2 ) When we have checked your site , you have changes the about us page http://prntscr.com/me7exn
3 ) Testimonial Issue : Working fine – http://prntscr.com/me7fer
4 ) Special Gifts : Working fine – http://prntscr.com/me7g0n
5 ) Sorry for the inconvenience , you can’t preview the headers . And we will fix this warning in our next update.
6 ) The issue has been resolved.
Regards., DesignThemes Support.
Thank you very much for your help! This is what I wanted to see from the beginning. All those design elements are now displaying correctly. So, what was causing all those bugs and how did you fix it?
Hi.,
We have not made any changes , when we have visited your site all working fine .
Please don’t forget to place your worthy ratings by a single clicking here Your 5 stars has a crucial part in our overall rating!!
Regards., DesignThemes Support.
Then it means my mistake was from my part, although I must admit I don’t know what the issue is or was. I’m suspecting it has to do with the old cache being stored and displaying the old options. I must educate myself more.
Thank you for your help nonetheless!
Hi.,
No problem , we are always ready to help you .
Without you, we wouldn’t be here. Thank you for your business . Please don’t forget to place your worthy ratings by a single clicking here Your 5 stars has a crucial part in our overall rating!!
Regards., DesignThemes Support.
