141 comments found.
Hi. Infinite product thumbnail loading on sidebar cart on mobile shop page in your preview:
Youthinkwedo.it/temp/Screenshot_2019-06-08_182101.jpg
I notice this bug also in payna theme…
Is there a way of showing Cross sell or UpSell products in the WooCommerce Cart page?
Hi there,
To display the Cross Sell products in the Cart page – please go to Appearance -> Theme Options -> Shop -> Cart and you will see the options
Best Regards, LA Team.
Thanks! One more question: Can the theme present both Cross-Sells & Up-Sells in the single product page?
Hi there,
On the single product page – you can manage Upsells + Related product and not for Cross-Sells because it is for Cart page
Best Regards, LA Team
Hey I purchased this theme last night and I am having problems with it. It keeps crashing. I have updated all of the php, mysql and wordpress versions. Aso your documentation does not match the site. I need to switch from WP-ecommerce to yur woocommerce. Is it easy to move the current products to the new woo commerce from wp ecommerce?
Hi there,
1) If you are having difficulty installing the theme, please create a ticket on https://support.la-studioweb.com/ . Our support team will help you
2) About Migration from WP-Ecommerce to WooCommerce, you can research “WP eCommerce to WooCommerce Migration” 3rd plugin.
Best Regards, LA Team.
Hello I have given you a 5-star rating despite having some issue with the products, with products overlapping on the MOBILE DEVICE version It’s ok on the main computer, but the mobile device the products overlap.
If you do not provide me support on this issue I will provide a 1 star rating instead of the 5. I have not heard from you yet. I would hate to file a complaint with Envato Market.
Hi there,
Please give me your ticket ID and then I will help you check it.
Best Regards, LA Team.
TICKET #2036550 and #2032262 Thank you sir.
Thank you for giving me information
I checked your site and I see you are using the WP-eCommerce plugins. And the theme does not support this . Please use WooCommerce plugin as well
Best Regards, LA Team.
Yes, but I purchased a plugin called WP Ecommerce to woocommerce migration plugin and it encountered several errors on the staging URL. I need help in migrating from WP ecommerce to woocommerce. Can you use both on the same them? How can I do this? Do I need to just delete the customers old site? He has orders, customers, products. Please check what I have and tell me what I need to do, thank you.
Hi there,
Let me clarify this before going to discuss on support page As we described, the theme is support only WooCommerce and does not support WP Ecommerce.
Best Regards, LA Team.
NO!!! You did not say “your theme is support only Woocommerce” you clearly stated “Please use WooCommerce plugin as well” Maybe you should check your writing above. So I assume you are not able to help any further?
I helped you to find the best solution but it seems you are not happy about that and below is what we discussed. I tried to answer you as quickly as possible.
https://prnt.sc/nxsp0w https://prnt.sc/nxsp1g http://prntscr.com/nxsqgs http://prntscr.com/nxsr5lI will report you with Envato
Best Regards, LA Team.
No, this was before you write back. I am not unhappy if you are able to help me, it seemed that you were not going to. I do understand that this not your error but a migration problem, but I do expect some suggestions in cases like this and you did offer me to help now for a fee, and I am ok with that. I do not mind paying you to do this for me if reasonable price, thank you.
The theme has probably a bug. I have mentioned it to your support page, with no luck, unfortunately: Regardless the number you choose on the Products per Page setting, when you view a specific product category, it keeps showing 9 products/page and this cannot be changed in any way. Please correct it!
Hi there, Thank you for reporting. Let me check it and release patches soon. Best Regards,
Thanks for the quick response! I will wait for the updated version!
Hi there, Thanks for your patience. The version 1.0.5 of the theme has been released, please check it out. Thank you.
I want o buy now. How much is web designer day price?
Hi PugetSoundWeb
Thank you for purchased our theme. Please add my skype: longdesign2011. We can talk about your works.
Best Regards, LA Team
I just tried to instal the them but it said css is missing, install Failed
Hi there, About the installing problem
1) Please make sure your server met the minimum system requirements of the theme http://docs.la-studioweb.com/toro/#system-requires
2) And to installing the theme – please follow online document http://docs.la-studioweb.com/toro/#theme-installation
Hope this help you
Best Regards, LA Team.
I did that already. You have set up the folders in strange way and difficult to find some things. But anyway, I expect some help installing this theme, I never have issues like this. Or a refund please.
Hi there,
1) I don’t understand why you give us a negative review. You say the topic has a lot of bugs and support delays while you have not created any tickets on any support page( https://support.la-studioweb.com/ )
2) Moreover, I answered all your questions on TF quickly.
3) You want a refund but you can’t find any reason? So you gave us a negative review ?
Could you explain me the purpose of all the above?
Best Regards,
Yes, you did answer questions quickly but it sound only check for version update, had nothing to do with issue.
If you can get it installed properly I will be glad to change my rating to 5 stars.
Hi there,
1) I just wonder why are you leaving a negative review before you ask for support from us? Are you afraid that we don’t help you? Or do you think we will charge for that?
2) I can help you install the theme – It does not matter because I always help you if you create a new ticket on the support page.
Hope this clear for you Best Regards, LA Team
Hello. Is there an option to remove or hide these icons (Quick Shop, Add to Wishlist, Compare, Add to cart) when mouse over product thumbnail?
Hi there,
Firstly thank you for interested the theme and for your question :
- Absolutely yes, you can easily manage these buttons on the theme settings panel ( see screenshot to clear http://prntscr.com/nuumui )
Hope this help you Best Regards, LA Team.
How to use this template for my site?
https://preview.themeforest.net/item/toro-clean-minimal-woocommerce-theme/full_screen_preview/23229072?_ga=2.91384666.1561891047.1558981410-911109367.1558620573&_gac=1.124469880.1558620579.CjwKCAjwiZnnBRBQEiwAcWKfYoEhopVwQGZuGYDUCa4u0O3eun3b6u_JJFoztTkJ--eM76AO1oMzeRoChPoQAvD_BwEHi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it.
Best Regards, LA Team
Please view the support tickets… Your support team is not fast… I am waiting for your answers in various technical issues…
Hi there, I am sorry about that, could you give me your ticket ID ? I will check it for you right now. Thank you.
Tickets #2021132 and #2026047
Thank you, we will check your ticket now.
Hello, I installed the theme but when I activate it, I have a blank page, and an error in the erro_log: “Can’t use function return value in write context in themes/toro/framework/functions/extra-functions.php on line 487” I wrote a ticket, but I still have no answer …. thanks
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hi there,
Firstly thank you for purchased the theme and for this problem – Please update the PHP version to 5.6 or greater ( PHP 7 is recommended ).
Please read more about other requirements here
http://docs.la-studioweb.com/toro/#system-requiresHope this help you
Best Regards, LA Team.
Thanks its work!
Hello, i’ve created ticket, please reply to it number: #1994345
Hi there,
Thank you for purchased our theme. We will check your ticket now
Best Regards, LA Team
Hi, i have downloaded Toro theme from elements, and i would like to know a shortcode to display woocommerce compare and wishlist page, thanks.
Hi there, Please create a new ticket on https://support.la-studioweb.com . Our support team will help you. Best regards, LA Team
To add a ticket I am asked to put a purchase code, but I don’t have it, because I have Envato Elements subscription, so I downloaded your theme there. But I have solved the problem finding the codes for myself. Another question I have: I would like to modify theme aside header content, adding a new menu, and changing background color etc. How can I do it? I can edit some parts of the section, but not all. The support documentation doesn’t have nothing at all, about this theme. Thanks
Hi there,
Thank you for using our theme. We recommend you should buy our theme on ThemeForest for get full Support Services form us. Envato Elements not provider Support Services
Best Regards, LA Team
I think you must update the theme support files, because there are no information about aside.
Hi there,
Thank you for using about theme. We will update new features very soon. We will inform to you when new version has been released
Best Regards, LA Team
It’s great, but i need to launch a website, and the unique problem is aside… There is no possibilities to deactivate it…
Hi there,
To disable the wishlist and compare – you just go to Appearance -> Theme Options -> Shop -> General and turn off the option of these buttons.
Best Regards, LA Team.
That was not a question (i have solved it), i mean aside configuration: “Another question I have: I would like to modify theme aside header content, adding a new menu, and changing background color etc. How can I do it? I can edit some parts of the section, but not all. The support documentation doesn’t have nothing at all, about this theme. Thanks”
Hi there,
To use header builder – please watch the video tutorial https://www.youtube.com/watch?v=UF-QR-ZoAug .
Hope this help you
Best Regards, LA Team.
The link to Youtube esplains how modify Header. But there is no instruction how to do it with aside. There is no place to add new menu to aside, theme options doesn’t have this option.
Hi there,
Did you see the “Vertical/Horizontal Header” in the top bar option of header builder https://prntscr.com/no0jj2 ?
Best Regards, LA Team.
pre sale Q:
I saw your demo, the size of featured image in single product look very large in desktop mode, may I know if it possible change the display size of it ?
Hi there, Firstly thank you for interested the theme and for you question – Yes, it’s possible. You can chang e it on Appeareance -> Customize -> Woocommerce -> product image.
Hppe this help you. Best Regards, LA Team.
Hello, can you add an attribute that is a text field in the product tab?
Hi there, Firstly thank you for interested the theme and for your question – Could you explain more ? that mean you want to add more custom tab into product tabs ?
Hi there,
Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it.
Best Regards, LA Team
it’s a pre-purchase question, I do not have a purchase ticket.
Hi there,
Sorry, currently the theme does not allow to do that however you can use 3rd plugins.
Best Regards, LA Team.
Is there an option of moving the additional product images in order to appear horizontally, below the main product image?
Hi there,
Thank you for using our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
This is a pre-sale question
Hi there,
Firstly thank you for interested the theme and for your question – Yes, of course you can change it in the theme setting on WordPress admin ( http://prntscr.com/nd3fpl )
Hope this help you Best Regards, LA Team.
RTL support?
Hi there
Thank you for purchased our theme. Please open ticket in https://support.la-studioweb.com. Our Support team will help you check it.
Best Regards, LA Team
Do you provide support to those using your theme through envato elements?
Hi there, Firstly thank you for interested the theme and to have the full answer on your question, please read more on https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Hope this help you Best Regards, LA Team.
Access token for instagram elementor widget is in place according to your guide, but the instagram shop page doesn’t show anything. It says: Please, enter Access Token. Also, using # photos, doesn’t work neither, it never find any post.
Hi there,
Thank you for purchased our theme. Please open a new ticket on https://support.la-studioweb.com. Our Support Team will help you check it.
Best Regards, LA Team
None of your templates work. the home page is broken on all 19 designs. customer support is not responding me for few days now.
Hi there,
Sorry for late response, what your ticket id? Our Support Team will help you check it
Best Regards, LA Team
1953866
Thank you so much! We will check and reply via ticket id ASAP
I received an email about an update for the theme, however, it does not let me know how to update theme. If I just do a re install will that eliminate all my pages? Is there a certain way I must update the theme in order to not loose any work?
Hi there,
Thank you for purchased our theme. Please open a new ticket on https://support.la-studioweb.com. Our Support Team will help you check it.
Best Regards, LA Team
hello, is there an option to use/turn on elementor in product page and create some content using it? thank you
Hi there,
Firstly, Thank you for purchased our theme. Please open a new ticket on https://support.la-studioweb.com. Our Support team will help you check it ASAP.
Best Regards, LA Team
hi,
i did not purchased your theme yet 
This is pre sale question.
You Welcome
