Hello there,

Thank you for your interest in our theme. A HTML template does not normally require much support. We do not have support enabled for any of our HTML templates.

Let us know if you have any other questions or need further help.

Thanks, Farook

Thanks for information. I purchased the template

Hello there,

Thank you for purchasing our theme and for reaching us. We mentioned in our documentation under customization section to change primary color. We need to use gulp for this.

Let us know if you have any other questions or need further help.

Thanks, Farook

Hello there,

Thank you for purchasing our template and for reaching us. Unfortunately, we are unable to distribute the images because of licensing issues. I am sincerely sorry.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. You’ve posted this in the wrong place. Our WooCommerce theme page is here: https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/comments

The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate.

The text “Recommended Products” comes from Static Contents. You can edit the text directly from Static Content > Static Blocks > Accessories Jumbotron and edit the title.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our template. I checked the website and I am not able to reproduce this issue. Can you please clarify the issue?

Thanks, Ibrahim

please click, 17 inch or 15 inch or 12.3 inch tab button

Hello again,

Thank you for pointing this. I will pass this on to our developers to resolve this issue.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Please contact : https://themeforest.net/user/bcube/portfolio he is the designer and has rights to sell his work.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our template and for reaching us. This is an HTML template and cannot be used with WordPress. I see that you’ve already purchased the WordPress version. If you do not intend on using this product, you may raise a refund request and I will approve it for you.

Kindest Regards, Ibrahim

Hello there,

Thank you for your interest in our template. This is a HTML template and does not have admin access or work with WordPress. If you are looking for a WordPress theme we have it here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Unfortunately you cannot use this template without jQuery as there are many other libraries that we’ve used are jQuery dependent.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. We’ve completely reworked on Electro HTML. We’ve used Bootstrap 4.x and added new HTML pages ( including 5 additional Home pages ).

The download package now has 2 folders 1.0 – which is version 1.0 and 2.0 which is the new version. They are completely different built based on different approaches. You can continue using 1.0 or switch to 2.0.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hi Ibrahim, Always for this week? We are waiting it for a project There will always be the PHP Files, HTML Files, CSS Files, JS Files?

Hello again,

It will be released tomorrow. It will include only HTML and not PHP.

Thanks, Ibrahim

We’ve released 2.0 update. Please download and let us know if you run into any issues.

Hello there,

Thank you for your interest in our template. Home v7 is not included with the HTML template. The link is from WordPress theme.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our template and for reaching us. Can you please email our support from our profile ? We’ll share the package files with you.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Please note our HTML and WooCommerce versions are different. They do not share the same code and pages. We have plans to make the same pages available in WooCommerce available in HTML also but it would take time before we release that.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

If I buy this HTML template, can I copy Woocommerce Home v6 template header?

Hello again,

If you are able to make this change yourself without additional help, you can do that.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. I am not sure what you are referring to as a white label license. Please clarify.

Thanks, Ibrahim

Sell the site to my customer through social media and my website under my company “Not Marketplaces”

Hello again,

You cannot sell the product developed using Electro HTML. This is the imitation of Regular license.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our template and for reaching us.

1. Are you referring to sticky header in mobile ?

2. That is how it works currently is it not ? Can you please clarify.

Thanks, Ibrahim

hi Ibrahim, yeah in both cases it’s mobile menu. The menu icon and logo should stick to the top while scrolling down.

also on mobile menu, the top categories are not clickable but clicking just opens and closes sub menus.

Hello there,

Thank you for your interest in our template. Please note that this is not a WordPress theme. Our WordPress theme is here : Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/ and it does include a child theme not the HTML template.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The template you’ve purchased is a HTML template. You need to purchase a WordPress theme to work with WordPress. Here is Electro WordPress : Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Can you please clarify which menu is not opening. I’ve tested on the link you’ve shared and could not find the issue : https://drive.google.com/file/d/1amccIJy0ShWWZYYusFBs8diAYFAgpETb/view?usp=sharing

Thanks, Ibrahim

This is a bug, hence I would need you to fix and send me the updated fix for this.

Ibrahim,

I have been waiting for 2 days now. Either you deliver what you promised in product preview, or I will have to escalate this with Envato for unprofessional experience.

Hello,

I am sorry about your negative experience. However I’ve explained that this is not a bug but we’ve changed the header in our last update. I’ve also clarified how to get back to old header. You can do it by simply removing the classes like I’ve explained.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim