164 comments found.
Hi! Is it possible to used visual composer on portfolio single page? Like this one : https://pxlz.edge-themes.com/portfolio-item/follow-your-office-3/ Possible to add content with VC below the slideshow?
Hello,
Yes, just go to WPbakery page builder > Role manager and enable it for Portfolio item https://www.screencast.com/t/YfhdKI7TOfr Then you’ll be able to add desired content on single portfolio project.
Support
Edge Portfolio part of
Qode Interactive
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hi, im trying to chance the pxlz logo in the menu and i cant find the option, help pliz!!
Hello,
In order to change the logo, please navigate to Edge Options > Logo and upload your logo images. https://www.screencast.com/t/yxCNcfmJETwE Also note that this is Global Option. And each page has the same option from above, and if set on the page, it will override Global Options.. Please see the following screenshot: https://www.screencast.com/t/F9YmzsFrIf you have any other question or you need some help, please open a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there. Is it possible to use blog element to display different posts under different categories? Or is it displays latest posts only?
Hello,
Thank you for your interest in our theme!
You can specify which post you want to show in the Blog list. You can enter a slug of desired category, so it will show the blog posts that belon to that category. Please see the following screenshot: https://www.screencast.com/t/WroegBKl9If you have any other question, please never hesitate to contact us.
Best Regrads, Egde
Hi, I’m trying to import the demo content, but it’s stuck and not move, I tried many times but it’s can’t complete the progress, can you help me to fix this or what i should to do for that ?
I tried to import full content with media, and it’s stuck in 20%, and i tried to import the setting only without media and it’s stuck in 90%
Hello,
Please take a look at this helpful article about the issues which usually occur during demo import: https://edge.ticksy.com/article/10241In case it doesn’t help, please open a ticket at https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Kind Regards, Edge
Hey there, each theme update I’ve tried (v. 1.2, 1.3, 1.4, and not 1.5) break my site and cause an error that reads, “This site is experiencing technical difficulties.” I don’t need theme support for building the site, I’d just like theme updates besides v1.1 to work. Can you help?
Hello,
Thank you for reaching us.
Please, note that it is really important to perform this major update on right way. You should update your theme by performing the following steps:
1. Deactivate and delete Edge Core (Edge CPT) plugin (you can do this via FTP, just go to wp-content/plugins and remove edgtf-core plugin folder completely) 2. Download the latest theme .zip file from ThemeForest 3. Extract it and locate pxlz.zip 4. Extract pxlz.zip and locate the pxlz folder 5. Copy/Replace the contents of the pxlz folder to the /wp-content/themes/pxlz folder of your web site. 6. Login to wp-admin panel, go to Appearance > Install Plugins and install and activate Edge CPT 1.1
Everything should be working well after.
Kind Regards, Egde
Hi there,
That worked! Thanks so much!
The theme update looks great. There is just one difference from the old version. The update moved the titles in the title areas on my site from centered to left justified. The title area type is still set to “Centered” on each page – but the page titles are displaying on the left. This didn’t change even after clearing my cache. Could you help with this?
Thank you!
Hello,
It would be difficult to assess/advise on the issue via the comments section. Maybe you could try to navigate to theme options and hit save changes in order to make sure that all options which you have configured are saved and loaded, so if you have particular styling for title it should be loaded also. But in case that you continue to have this issue, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access, and your issue will be checked by our support team. Thank you.
Best Regards, Edge
Hi there,
I’ve tried re-saving the theme settings as well as the settings on each page. Unfortunately, the title tags still aren’t centered. I’d very much appreciate your help so far and would be happy to submit a support ticket. However, I built this site over a year ago so my theme support expired and the ticket won’t go through. The site was working with no issues until this minor issue with the theme update. Is there a place I can email you instead of paying $40 to renew my support for 6 months?
Hi,
Since this isn’t working still, and you thing that it is the theme issue, please send an email to support@edge-themes.com and include your website URL along with wp-admin access so we can take a closer look.
Kind Regards, Edge
Will do – thanks again for all your help!
You’re welcome!
How can you change the “Previous project” and “Next project” Buttons on a Portfolio Page? I want to rename them and delet the PREV and NEXT images behind it. And how can I adjust the size of a Portfolio Header on a portfolio page on mobile. It’s way too big, Thx
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best Regards, Egde
Guys you have bug with portfolio on this page https://pxlz.edge-themes.com/portfolio-standard/in-grid/ – if you start selecting categories in the filter, and then click “show all” an error will occur and nothing will appear, there will be a blank page
Hello,
Thank you for taking interest in our theme.
This happened because filter feature is filtering only visible portfolio/blog items and in conjunction with load more feature which loads next batch of items ordered by Date or Title, and this new batch is unfiltered.
You should check the page again, we removed Load More pagination.
Edge
i need help in updating the theme as well no direct update option in the wp
Hello,
Manual theme update can be performed if you follow this guide – https://bit.ly/2V47imK
And for automatic theme update, you need to install Envato Market plugin.
Edge
i have theme installed but the home page remains pxlz. any suggessions
Hello,
Home page can be changed from Settings > Reading.
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Edge
Unable to install template, Request Timeout Server timeout waiting for the HTTP request from the client. My WordPress is installed on Amazon. Please help fix this. Thanks
Hello,
Please, open a ticket at https://edge.ticksy.com and include your website URL with wp-admin access so our agent could check this closer and assist you.
Best, Edge
I have opened a ticket for over 24 hours, yet no response…. Please this is urgent. Thanks
Hello,
Your ticket is located and already answered by our support agent. Please, check whole response on ticksy.
Best, Edge
Please see the request I am getting on installing your theme on my domain
Request Timeout Server timeout waiting for the HTTP request from the client.
Hello,
If you want to install our theme on your server, we could suggest to try via FTP to avoid issues with memory. Please check this second method here https://pxlz.edge-themes.com/documentation/#getting_started_installing_pxlz
Best, Edge
Hi! I’ll appreciate if you could help me. After updating the theme the rev slider buttons are not working, as well as the top bar left and right column, there is some trouble with correctly display. I already updated the edgtf plugin, checked the buttons code and the widgets but they are ok, It seems to be a edgtf plugin problem, but I really don’t know. Thank you so much!!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Well, we identify perhaps there is a bug in the new version of the theme causing this error. I’ve never used the support before when it was vigent, and now that I really need it, is expired. Do I must pay for support even when is a theme trouble?? It is something I can’t fix, but it needs to be fixed by you, I guess. I’ll appreciate if you could help me please!! I will pay the support renew if I really need it, but I think is not fair.
Thank you very much for listening.
Hi,
We were not aware that your support period has expired. Please provide us with your website URL, so we can test this. Thank you.
Edge
Sure, thank you. Is https://togeder.co/
Hi,
Thanks for the link It looks like width for buttons in rev slider is set to be 1px https://www.screencast.com/t/ke9qF5y241lk Try just to remove this value or add increase it to desired size.Best, Edge
Will there be an update in the future so that we can put content above the “Blog Masonry” template page? I used it for my homepage but I also
Hello,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them by one one. We hope that update will be available soon.
Edge
Hello, I want to know how to add wpbakery content after single portfolio item (after portfolio small gallery). Cause now wpbakery content is added in the second right column above info block
Hello,
Thank you for reaching us!
You would have to re-arrange markup in template file in charge for that specific portfolio item.
Please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you with this.
Edge
I can’t activate WP Bakery Builder, whenever I click on the “Activate” button, it redirects me to a page where it says “NO LICENSES FOUND”.
Hello,
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
Edge
Hi! One question please. If I purchase the theme but not renew the support, the plugins update like WPBakery Page Builder are not available for me??
Hi,
Theme updates are always available, regardless of support period. Once you purchased any of our themes, you signed-up to lifetime updates. You can access them from https://themeforest.net/downloads
And here you can see how to update Pxlz theme – https://bit.ly/2P3ivD0
Edge
I already updated the theme but now I have an error caused by a plugin called edgtf. Fatal error: Call to undefined function pxlz_edgtf_add_meta_box() in /home/srsu783nwowx/public_html/wp-content/plugins/edgtf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php on line 31 and I can’t find the way to solve it, could you help me please???
Hi,
Most likely you didn’t update Edge Core plugin to 1.0.2 so please check that out.
Edge
You’re right, thank you very much!! it’s done.
You’re welcome, all the best!
The newest update breaks my website. Every time I update it – it shows a 500 error and can’t recover from it unless I do a website restore.
HTTP ERROR 500
Hello,
Most likely you didn’t update Edge Core plugin, so please make sure you updated Edge Core to 1.0.2.
Edge
Does the theme supports recaptcha v3 ?
Hello,
Thank you for taking interest in our theme!
If you’re talking about reCAPTCHA in Contact Form 7, then yes, this is included in their latest release.
If there’s anything else, please let us know!
Edge
Hi Edge-Theme,
Upgrading the theme from the initial version to latest version affects the current look and feel?
Hello,
Please, explain this further more? We are not sure on what exactly are you referring there. Thanks
Edge
Hi, a question about Edge Google Map element. I have insert a valid google api key but when I insert an address the map never change. I see always a map located in Wollongong (Australia).
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
I’ve open a ticket yesterday. Waiting for answer. Thank you
Hi,
Your ticket #1950900 is already responded. Please check it’s status and continue conversation on the ticket.
Edge
Hi, I’ve installed theme and correctly import once the demo content but in the hedaer I see the logo and the menu repeated twice . How to solve this issue? Thank you.
Hello,
This can happen sometimes, however it’s not a big deal. You should simply remove extra menu items from Appearance > Menus. Everything is better explained under step 6 of this tutorial – https://bit.ly/2FeBllR
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Edge
I don’t have duplicate menus. In Appaearance>Menus there are 4 menu: Main Menu Navigation, Fullscreen Navigation Menu, Vertical Menu Navigation, Mobile Menu Navigation. The main navigation menù (with logo on the left) appears twice on two different lines.
Hi,
As we said, please submit a ticket to our support forum. Thank you.
Edge
I’ve open a ticket yesterday. Waiting for answer. Thank you
Hello,
We located your request #1950891 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Edge
The problem was not solved. I hope in answer before than another 24 hours. Regards.
Hi,
Please be patient, unfortunately we’re not doing live chats. We have a huge number of requests on hold and we need to refer to all users according to the time they sent their tickets. Thank you for understanding.
Edge
