56 comments found.
can i use with this theme any of Learning Management System (LMS) Plugins
I am trying to auto play and hide audio on this website, but neither will work. Can someone help please?
Hello,
Thanks for reaching out to us!
Our technical support team is always ready to help you with any difficulties you encounter and provides you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hi, I was browsing the preview. looks great. When I go to book an appointment, it asks me to sign in. How can I sign in and shouldn’t I be able to book an appointment without signing in. Thanks for your response.
Hello,
Thank you for your interest in our theme!
The package includes Booked plugin. There is the option to choose between “Registered” and “Guest” booking. Registered booking will require all appointments to be booked by a registered user (default). Guest booking will allow anyone with a name and email address to book an appointment. – https://prnt.sc/10zt3jt
If there is a need, we may create a test theme installation for you so you could access the backend and test the theme. In order to proceed, please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/
Thank you!
Hello, I downloaded this theme from Envato Elements package deal and the WPBakery Page Builder is not working. OK, so on a page, I choose “Edit with WPBakery Page Builder”. The front end editor comes up. From there I can select various elements on the page to edit. BUT when I click on the pencil icon to edit any element, the dialogue box comes up with for example “Text Block Settings” and there is no content or setting available in the dialogue box. And that happens for each dialogue box for every element. the Setting box is empty. Please help.
Hello,
Thanks for contacting us!
Please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/ – our team look into that and assist you.
Thank you in advance.Hi, is it WP 5.8.X compatible? GLWS
Hello,
Thank you for your interest in our theme!
The theme is compatible with WP 5.8. To avoid any issues just install Classic widgets editor plugin recommended by Wordpress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/
Also, you need to update all the bundled plugins to the latest version using Themerex Updater included in the package. Feel free to follow these instructions: http://diving.ancorathemes.com/doc/#theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
I have purchased the the, but while configuring the theme on hosting, wp_bakery stopped functioning due to which we are not able to update the content. Please give us a solution for it. As we client on edit content using wp_bakery in the frontend its just showing the loading bar. Tried to sought out the issue but this seems bit major. my website is almost done but need to change the content. I have my website launching in next 2 days, but cant understand how is it possible now
Hello,
Thank you for choosing our theme!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://diving.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
As per the instructions, we have taken the required action of updating all plugins, and by default Gutenberg editor in wpbakery was already disable, but same problem yet persist. Have also share the screenshot in https://themerex.net/support/. Pls look into it and help us to get it resolved asap
Hello,
Thank you for getting in touch with us!
Could you please provide the requested website details at https://support.themerex.net/ticket/50850 and get qualified help?
Thank you!
hi,i’m really interested to buy your theme btw i need a to know if is possible to buy events ticket using woocommerce or buy appointments using the calendar and woocommerce. Let me know, regards Thank you
Hello,
Thank you for your interest in our theme!
Event tickets can be sold as products using WooCommerce. If you want to sell tickets specifically for events created with the Events Calendar, Event tickets plugin is required – http://diving.ancorathemes.com/event/bahama-divers-go-low/ You may install the plugin, however you may need to create additional stylesheet. If there is a need our Customization studio can create them for plugin full compliance. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
To add payment capabilities to the Booked plugin you need to activate ‘Payments with WooCommerce’ addon that is included in the package – https://boxystudio.ticksy.com/article/3820/ Our Support Team will provide you with the instructions on how to do it. Just submit a support ticket at https://themerex.net/support/ right after the purchase.
Regards.
Hello, I am considering using your theme for a swim school for kids. Teachers will have to set up a live swim course for 5 Kids that will run 10 weeks. When 5 Kids have booked the course, it is full. More Bookings will set the Appliers on a list. The courses will only tale place live. Do you think your theme has the functionalities I need for the explained cause? Kind regards, Catie
Hello Catie,
Thank you for your interest in our theme!
I should say that there is no waiting list option by default in the theme. The template includes Booked plugin that let you manage your appointments with the help of a calendar with time slots – hhttp://diving.ancorathemes.com/appointment/
To have waiting list implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello, I need to have 3 available reservations for the same day as the following 1) 10:00-14:00 half day morning 2) 14:00-18:00 half day afternoon 3) 10:00-18:00 full day When someone books the full day, then automatically half day options should not be available any more for that day. Is it possible to achieve that?
Hello,
Thank you for contacting us!
Booked appointments plugin does not support that. To have this feature implemented additional plugin is required. Booked appointments plugin does not support it. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello,
Please make sure that your theme is up to date (latest version is 1.3): http://diving.ancorathemes.com/doc/#theme_updateAlso update WooCommerce plugin to the latest version.
If issue is still presented after update, please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ and provide us with your website details. Our Support team provide you with a fix (this doesn’t require Support renewal).
Thank you.
Does it come with Visual Composer? How is it designed the home page?
Hello Natalia,
Thank you for your interest!
Yes, WPBakery Page builder (formerly know as Visual Composer) comes bundled with theme.
You can check frontend and backend of Homepage here: http://diving.ancorathemes.com/doc/#homepage1
Best regards
Hi, I’m using WPML’s Advanced Translation Editor, is seems that it’s not possible to automatically translate your theme’s elements like Title. Is this related with the theme, with WPML or with Page Builder?
Hello,
The theme is fully compatible with WPML plugin. Haven’t tested it with Advanced Translation Editor. Please contact plugin authors, maybe they can specify what the issue is.
Thank you.
Hi, are you planning to update your woocommerce support to the newest version?
Hello,
The theme is already compatible with latest WooCommerce. Also new theme update is currently testes and will be release in a short while.
Thank you.
Thanks for the quick reply. We are definitely considering buying it.
You’re welcome!
We appreciate your interest in our theme!
Warm regards
Hello Team I’m getting an error about the slider “Slider with alias slider-diving-1 not found.” afer installing the demo
Hello,
Thank you for choosing our theme and contacting us!
If you get error Revolution slider: Slider with alias slider-diving-1 not found – this error means that sliders were not imported or weren’t imported fully.
Please navigate to Revolution Slider and delete all slides you have (in case if there are presented some).
After that navigate to Appearance> Install demo data> and choose only Revolution Sliders: http://prntscr.com/ibtw8x
Have a nice one!
Thank you Julia, if fixed the issue.
Hello,
You’re welcome! Happy to help.
If you have any further questions, please submit support ticket at https://ancorathemes.ticksy.com and get qualified help of the tech support team.
Thank you!
Hi, are you considering updating the theme with the new version of WPBakery Page Builder?
Hello,
New theme update is currently in progress and will be released soon.
Meanwhile you can request latest version of WPBakery Page Builder in tickets.
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ and provide your purchase code. Our Support team provide you with a fix (this doesn’t require Support renewal).
Thank you.
I might wait for theme update, thanks for the reply.
Hello,
You’re welcome.
Have a nice one!
Hello, in the latest version of wordpress there is an error js and it does not allow to click on the different options within a post http://prntscr.com/mx9gvj
Hello,
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ and provide your purchase code. Our Support team provide you with a fix (this doesn’t require Support renewal).
Thank you.
Hi guys, can you tell me if this theme and it’s plugins are compatible with WP multisite?
Hello,
Unfortunately, we haven’t tested this theme on multi-site install. You may try to install the theme on WP multisite and if any additional customization of the theme files is required for full compliance, our Customization studio can create them for you.
Thank you for understanding.
Ok thanks
You’re welcome!
If you have any further questions, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team will be glad to assist you.
Have a nice weekend!
Hello! Tell me please is this theme ready for translation? Are there special files .po .mo
Hello,
Thank you for your interest in our theme! We recommend using Poedit software for translation-related purposes: https://ancorathemes.ticksy.com/article/9673/
There are language .pot files in theme and plugins, so you can generate .po and .mo files for your translation.
Regards.
Hello, is saw that the main menu can be transparent, but can it be be transparent overlaying the slider images ?
Hello,
Thank you for your interest in our theme.
Sure, you can set Over top panel position which allows header overlaying the slider.
Best regards.
Hey there, looking into this theme for a client, i see a bit of a “bug” on the front page, the blue “recent blog posts” and the green “some facts about what we do” & “meet our dream team” boxes seem to not align with the ones to their right. Is this actually a bug or intentional?
Hello,
Thank you for your interest in our theme.
This is not a bug. Such design of mentioned sections by default. You’ll be able to change layout and align elements as you need.
Best regards.
HI! We are about to buy this item and we d like to know if this theme comes with all the plugins included. We d like to know if by buying it we shall have the same results as your demo without paying any extra money to others third parties in order to have a fully working website as presented in this demo. Thanks N. Rada
Hello N. Rada,
Thank you for your interest in our theme!
Trx Utilities, Booked, Essential Grid, Instagram Feed, MailChimp for WP, Revolution Slider, Tribe Events Calendar, WPBakery Builder (Visual Composer) and WooCommerce comes bundled with theme.
Standalone (or separately purchased) plugins come with their own individual license, while bundled plugins purchased as part of a theme can only be used under the same license as the theme they came with. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
Please take a look on this article about Bundled plugins for more details: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsOur themes have simple One click dummy data import tool. It’s very easy to use, and you can get precise copy of our demo website in just 1 click. There is no extra fee.
Please check server requirements for dummy data import: http://diving.ancorathemes.com/doc/#requirements
Best regards.
Thank you for your quick answer to my question! 
Hello,
You’re more than welcome. Happy to help 
