466 comments found.
I’m in the tour card but I can’t insert the map in the “mikado location section” section. How you do it?
Hello,
If you want to have the maps on your website, you’ll have to get Google API key which you will add in Mikado options > General. If you still have some issues with this, please submit the ticket on https://mikado.ticksy.com/, provide all informations about the issue and our support agent will try to help you. Also, include URL and admin access in ticket.
Kind regards, Mikado
Can the modules on the homepage be moved? for example I would like to have the “tour type” form appear first and then “deals & discount”. It’s possible?
Hello,
Thanks for writing in. Yes, it’s possible, you can easily switch the position of the row where you’re elements are set. Our main page builder is WPBakery and using it you can easily reorder any of our implemented elements how you want on the page. Drag and drop feature is included.
Kind regards, Mikado
how can I change the currency from $ in €?
Hello,
You can change it easy in Mikado options > Tours https://www.screencast.com/t/ABQTkbW0
Kind regards, Mikado
What procedure should I do with wpbakery page to move the modules? in the “grid builder” section there is nothing.
Hello,
Documentation for using Grid builder can be found on following link: https://wpbakery.com/video-academy/grid-builder/
Kind regards, Mikado
Hi, I have latest version of theme and I cant find SUBMIT button of REVIEW tabs in the pot file (with locotranslate). The rest is OK. Can you please check by your side or help me locate it? Thank you
Hello,
You can translate that with additional jQuery, since this is not the label, it’s input button. For example: $(’.mkdf-comment-form .form-submit .mkdf-btn’).attr(“value”, “Text” );
Regards, Mikado
Hi, OK Its simple & effective. Thanks.
You’re welcome!
How to update from 1.3 to 1.8 when i replace the directory of the template, my website goes down.
Hello,
The issue you’re facing is probably because the Core plugin is not updated. We did major updates of the themes and we changed our Mikado plugins, mostly Core. So we can suggest you, when you’re updating theme, to delete our plugins and WPBakery, update the theme and then install those plugins again. If you still have some problem with this, please write on our support mail support@mikado-themes.com, provide them detailed explanation, admin and FTP access and they will be able to help you.
Regards, Mikado
OK thanks you. I will try that and let you know.
You’re welcome! Best, Mikado
Hello, It’s works now !! I deleted all mikado plugins, Wpbakery page builder and the Gotravel theme. After re-installing all everything works. the only issue i got after is that i lost all my translations. i just restored my .po et .mo for different plugins thanks you very much again !!!
You’re welcome once again.
Kind regards, Mikado
I installed and imported the data but the “find now” button does not produce search results but a message that there are no items. it’s normal?
I want to translate the theme into Italian but I can’t do it. I’ve tried poedit and the loco translate plugin but I can’t get it while following the step by step guide.
Hello,
Make sure that you have tour items in your backend and that you have API key for the maps that are used for your tours. All our themes are can be translated with Poedit or with some plugin for translation (WPML, Loco translate, Polylang). You can look for the plugin documentation, where you can find some basic explanation how you can use the plugin. For any issues you have with this, please submit the ticket on https://mikado.ticksy.com/ and our support agents will help you with the issues you’re facing, just provide them all needed information like admin access, URL and detailed explanation of the problems.
Regards, Mikado
Is it possible to use other fields to search for the “find now” homepage (eg checkin, checkout, filter name …)?
Hello,
Thanks for showing interest in GoTravel.
Those three filter parameters that you see on our demo page is the one that are included on this filter element. This can be changed in template files and you will have to have little bit of the coding knowledge to achieve this but we will gladly point you to the right direction where you can edit that in case you decide to buy our theme.
Regards, Mikado
Is it possible to book without paying?
Hello,
Thank you for taking interest in our theme. Yes, you could disable PayPal that is option for online payment https://www.screencast.com/t/pTYLgIRcdW7 And if you create booking form, you’ll see booking on the tour https://www.screencast.com/t/x2xln9aB9eX So, user could send booking request in that case, too. And then you could arrange payment personally with your customers.Best, Mikado
Is the price obligatory to insert it in the card? Without entering the price, the user has no possibility to fill in the form for information regarding the card. How can I do?
Hello,
You have to insert the price in the backend if you’re planning to use the booking form that is integrated inside of the tour item. Also, payment is performed regularly using Paypal payment method.
Regards, Mikado
Having a problem on Tour standard list page and other Tour page. Always Time out when editing.. but other pages are ok?
Inactivity Timeout Description: Too much time has passed without sending any data for document.
thats what it says.
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access and our agent will check this closer and assist you there.
Best, Mikado
ok already submit
Hi,
We located your ticket and it has been answered. Please, check whole response on ticksy.
Best, Mikado
i reply to ur comment on the ticket
Thank you.
Support is replaying to all our tickets from oldest to newest, but I have just informed them, and they will reply ASAP.
Regards, Mikado
Cannot Display Location in location tab in Tour items how to fix this?
Hi,
Please, open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin access and our agent will assist you there.
Best, Mikado
How can I change a message which is sent to a client after he/she book a tour?
Hello,
Please, for any question like this one, open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin access and our agent will gladly help you with anything that could be done.
best, Mikado
Row Settings does not allow an ID and a Class. It only renders the ID.
Hello,
We have just tested both and it is rendered well on a row. Please, check this screenshot https://www.screencast.com/t/3fLzkQgo We could check this closer on your installation, just reach our support team at https://mikado.ticksy.com/ and include your wp-admin access.
Best, Mikado
Hi, I need the user to be able to request a quote from the tour / hotel card and in his account space, he can accept or reject the admin’s proposal. how can I do? thank you. (example “yith woocommerce request a quote”)
Hello,
Thank you for writing in.
We don’t have feature like that in our theme and since this mentioned plugin is not tested with GO Travel we cannot be sure how it will work
Best, Mikado
Hello, is GoTravel template available in html code? Thank you for reply. Daniele.
Hello Daniele,
Thank you for taking interest in our theme!
No, unfortunately not. Only WordPress-ready theme.
Mikado
Is your topic not defective? What to do to connect the basic settings?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Hi, for creating multilanguage site version, which module is needed? (Please tell me all versions, if possible not paid)
Hello,
Thank you for taking interest in our GoTravel theme. You are able to create multilanguage website using our theme and some plugin for this purpose such as WPML that is compatible with our theme. Or you could try with any other free version.
Mikado
Hi,
This list is probably not updated. All our themes are compatible with WPML. Don’t worry about that.
Mikado
All our ticket have been answered with a 2-3 days delay. We just placed the site in production and opened a number of tickets to address some urgent issues. Please take a look.
Hi,
We managed to find your tickets and those are assigned to our agent who is working on it and will help you asap.
best, Mikado
This theme works with other payment gateways with Woocommerce? I have configured Culqi payment gateway in Peru and I want to know if it is compatible to integrate it into the reservation.
I want to show different languages / currencies
I’ll look forward for your answer. Thank you!
Hello again,
Thank you for your kind words. Please, for any question like this one, open a ticket at https://mikado.ticksy.com and our agent will gladly investigate and assist you with anything that could be done within our theme.
Best regards, Mikado
I am waiting for an answer from my Ticket https://mikado.ticksy.com/ticket/1953520/.
I have configured a payment gateway (https://www.culqi.com/) in Woocomerce and I want to add it to the tours-checkout page, I only see paypal.
Please your urgent support.
Thanks & Regards,
Jhonattan Ceo Club Solutions
Hello there Jhonattan,
Your ticket has been answered. Please, check whole response on ticksy. Thanks
Best regards, Mikado
I need Urgent support on this theme
error reported at this link 2 days back, no reply yet https://mikado.ticksy.com/ticket/1945169/Hello,
Sorry for that. It’s because weekend is behind us. Anyhow, your ticket is assigned to our agent who is working on it and will reply to you asap.
Best, Mikado
Hello,
I have several Tickets unanswered so far, I am waiting for a quick response, I am waiting for many days and I have to deliver the project to a client today.
https://mikado.ticksy.com/ticket/1941914/ https://mikado.ticksy.com/ticket/1942844/ https://mikado.ticksy.com/ticket/1942855/ https://mikado.ticksy.com/ticket/1937212/I remain attentive to your prompt response.
Thank you so much!
Hello,
We informed our agent who is working on your tickets and will reply asap.
Best, Mikado
