142 comments found.
hi, demo is down
Hi there,
You can access our demo on this link: https://eldritch.edge-themes.com/landing/If there’s anything else, feel free to ask!
Support
Edge Portfolio part of
Qode Interactive
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I posted a ticket to your support site. Thank you. Love you work.
Hi there,
Thank you for reaching us.
Support agent has been informed, your ticket will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Hi does this update support this https://contactform7.com/recaptcha/ ? Please let me know
Hello,
thank you for reaching us.
Yes, Eldritch theme should be compatible with recaptcha from CF7.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I thank you so much for the info.
You’re welcome, all the best.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, i’m interested in this theme. I want to use this theme for a website of products list and my blog. I mean join both(products list and blog) at one page. Could you help me with that? Sorry, i only have little programming knowledge. Thank you
Hello,
thank you for taking interest in our theme!
You could achieve portfolio list https://eldritch.edge-themes.com/elements/portfolio-list/ and product list https://eldritch.edge-themes.com/shop-three-columns/ on a single page because these are simple shortcodes (elements) from WPBakery page builder that can be easily added to any page https://www.screencast.com/t/OjylFb8FF Our theme requires 0 coding knowledge and when you purchase Eldritch you’ll receive 6 months of free support period that you can use to get in touch with our professional support team, which will help you with your website set-up.
Support
Edge Portfolio part of
Qode Interactive
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I’m interested in this theme, but with a price tag of $79 it seems like it should have a nicely designed login and register pages and even a login/register button in the menu. The only place I even saw where you could login is on the bbpress forum page.
Am I missing something?
Hello,
Thank you for taking interest in our theme!
Eldritch has bbpress forum register/login functionality that can be inserted as a widget inside a header area: https://bit.ly/2yCB1uv This theme was made for select audience groups. The amount of attention we devoted to every single element, the special design approach as well as the advanced theme functionalities, set this item apart and make it more exclusive.
Support
Edge Portfolio part of
Qode Interactive
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That’s kind of a cop out answer. Your theme is nice, but your customers deserve better for an $80 theme. Other cheaper themes include that feature. You should have a proper login and logout options that fit nicely into the header. That bbpress login widget does not fit inline inside the header. It looks like crap if you try to put it in there.
Hi,
Thank you for your purchase.
This may as well be improved by inserting some additional CSS to optimize login widget better. We located both your support requests #2108791 and #2108782 and forwarded them to our support team for some quicker response. Please check status of your tickets in a couple of minutes. Thanks!
Support
Edge Portfolio part of
Qode Interactive
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This is my third time having to come into this comments section to request for someone to answer my troubleticket. I have yet to have anyone from tech support respond to my troubleticket without coming here to post a comment. Last time I threaten to report you to Envato and I got a personal message with an apology. This time I really am going to put in a formal complaint to Envato regarding tech support. The person responded to me on the 18th of last week. Today is now the 24th about to be the 25th of June. I have yet to get a response or assistance. A couple of my issues are still outstanding issues from the request I made on the 12th for assistance. I had to remove the setup I had created for the Portfolio page I built because the Read More button option, does not work when clicked on. Your people had the login to my account. And all they had to do was go to the portfolio section press the button to activate it. So that they could see the issue and fix it. Because I could not leave my site looking the way it was…as my users could not see the rest of the content because the button doesnt work. Also the button needs to be customized because the text cant be read. You know your tech support agent didnt fix that issue even though he had the login to my site. So to try and figure out a way to get assistance from your lazy tech support. I had to find a way to set it up where most of the portfolio images are showing…except for a couple…so that they can see the issue. I have left my site looking like that for over 17 days. Yet no one has bothered to work on my ticket. So I have 2 issues that have been left outstanding for 13 days…I have 3 other issues that I need help with. Yet once again I have to put a message here just to hope to get assistance from tech support. I am going to write up a formal complaint and send it to Envato as soon as I press enter here. With screenshots of my support tickets in the back office. Showing proof of just how long it takes you people to respond and I will screenshot this comments page so that they can see.That I only get assistance from tech support when I put in a message here!
Hello,
Thank you for reaching us.
We are really sorry to hear about this, it seems that your ticket is somehow missed by our support agents. Also there were some problems with Ticksy platform last week so it can be reason why your ticket isn’t answered, sorry to keep you waiting. We’ve located your ticket and our support agent has been informed, so your ticket has been answered.
Kind Regrads, Edge
This is my second time having to post a comment here regarding my support ticket. Someone did respond to my support ticket after posting a comment here. I responded back to the support tech with additional issues and that was 5 days ago. I never got a response back and I plan on posting a complaint to Envato about the theme support you offer. You do not respond to tickets unless a person complains in the public comments section. So my advice to customers looking to buy this theme is to know that…they can build a beautiful site with the theme. But should they have issues that require theme support. They will not get it in a timely fashion at all. They will wait for days, almost a week before anyone will bother to answer the support ticket. When they do respond to the ticket, if you reply back, they will leave your ticket open and unanswered for a week or more! The only reason I will not give you guys a 1 star rating, is because I have built a beautiful website with your theme! But your tech support is a joke! It sucks axx & you need to fix it! I am pretty sure you are aware that the reason you don’t have 5 stars is not because of the theme itself. But because of tech support, people read through the negative comments regarding support, they are all true…TECH SUPPORT FOR THIS THEME SUCKS!
Hello,
Apologies about that. We aim to reply to all tickets within 24 hours, but due to the amount of tickets we receive, and holiday season, reply times might take a bit longer especially wehn users open a ticket before weekend. Slight delays are present at the moment but we are doing our best to reduce response time and we beleve that it will be back to normal in couple of days. Again, we are reallty sorry because of this. We have located your ticket #2041849 and we could see that our support agent has answered receantly.
Regards, Edge
. (fixed the problem just deleted this post)
I am trying to figure out why is it taking so long for you to respond to the ticket I sent you guys 2 days ago? I understand that I am not the only customer that you have, but the issues I am having affect the ability of people to use my site properly. Can someone look at my private ticket and get back to me>?
Hello,
We located your request #2041849 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Best Regards, Edge
just bought and installed your theme. Nice work 
One issue: I need a similar header and menu style for every page. But when i save the Visual Composer layout, all the header infos are gone: menu backround white not black…sticky header…menu font color etc.
Can i change this globally?
Regards
just want to clone entire pages. But when i clone via page builder header and menu styling is gone. When i create a new page, menu is white, not black. How can i clone entire pages with header? Thanks
Hello,
Thank you for reaching us.
The Header Type can be change globally through Edge Options > Header > Choose Header Type. https://www.screencast.com/t/UBWij44KQhPlease note that this is global option and each page has the same option from above, and if set on the page, it will override Global Options..
In order to clone portfolio items, posts or pages, you can try this plugin. https://wordpress.org/plugins/duplicate-post/ A lot of customers have suggested it.
If you have any other question or you need some help, please open a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you.
Kind Regards, Edge
and with duplicate posts, the edge options are included?
Hi again,
Everything you set in Edge Options should be applied globally to all your pages, unless those settings aren’t set in the page option, in that case it will override Global Options.
Edge
Thx. Last Question: How can i set the logo bigger? i increased the logo wrapper with css, but the Logo is only defined with “element” and i can´t make it bigger (the source picture is 110, but displayed is 55px). Thanks again
Hello,
This is how logo dimensions work:
Maximum logo height is determined by the header height option in Theme Options > Header.
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100×100, the actual dimensions on desktop will be 50×50.
In case you want a logo that is 100×100, you need to upload an image that is 200×200, and set the header height to 100.
For any other issue you are facing please open a ticket at https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will gladly assist you.
Kind Regards, Egde
Hi I’m trying to edit the coming soon page. I can not seem to find where the image is in the background. Could you please let me know where I can changed this thanks.
Hello,
Thank you for reaching us.
You should edit the first row on that page and in Row Settings you can find Parallax Background image option, like it is shown on the screenshot below: https://www.screencast.com/t/6pIdd4oeaaBrIf you have any other question, please open a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you.
Best Regards, Edge
The Demo is not working at this time i have been trying to preview it for about an hour now.
We are aware of this situation, server was temporarily down. Please try again to visit our demo site since this is already sorted out.
Hi I am interested in purchasing this template for a client but they do not like the way the menu when you click on the tab has a line through it. Can this be changed? If so what are the options?
Hello,
Thank you for taking interest in our theme!
That ‘line through’ effect can be disabled easily using CSS code. After theme purchase, please note that you’ll have 6 months of free support, so you can write a ticket and our support agents will provide CSS code to remove line through menu items.
If you have any other question, please never hesitate to contact us.
Regards, Edge
I just updated the theme to the latest version and now the whole website returns HTTP ERROR 500.
Hello,
This is because you didn’t update Edge Core to 1.0.2
Open up your FTP account and navigate to wp-content/plugins.
Remove edge-core folder and you’ll be able to log in to WP again.
Then install new Core plugin from the notification on the top.
Edge
Same thing. Cannot customize it at all and my client is growing impatient. It shows me only the classic code view. Plugins are outdated. Hopefully this will get fixed in the next 24h or I’ll be asking for a refund.
Hello,
We located your request #1983224 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Edge
hey, just bought your theme. But why can’t i customize it ? Did i buy the wrong package ?
Hello,
We located your request #1981570 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Edge
I bought your theme a while ago, but I see WP had updated to Gutenburg will this theme be updated as well?
Hello,
From the latest change log, you could see that our Eldritch theme is compatible with Gutenberg plugin https://www.screencast.com/t/v6R1NKmW So feel free to update your WP version as well.
Edge
RevSlider will not install whatsoever. It will create the folder, but the install fails.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Will the theme support the latest WP version?
Hello,
Thank you for reaching us.
All our themes support the latest WP release, to be honest.
If you have some compatibility issue or any further theme-related question, please forward it to https://edge.ticksy.com/ where our trained specialists will help you out. Thanks!
Edge
Hello,
Thank you for your fast reply. The reason I asked is because the last update of this Theme dates back to the 11th of October 2018. WordPress is now in version 5.x (released 6th of December) which isn’t listed in the compatibility list under “Software Version”.
Appreciate the support, will update the software.
Hi,
In the latest theme update we added compatibility with Gutenberg plugin, which means our theme is compatible with the latest WP release.
In case you’re having any issues in the updating process, feel free to get in touch with our support team.
Edge
Hello, i created 2 tickets 2 days ago, any idea when you may help me with them?
Hello,
Sorry to keep you waiting. Support agent has been informed, your tickets will be answered as soon as possible.
Edge
Np thank you very much, as do understand its holidays.
Thank you for your patience, we appreciate it
We’re here in case you need anything else.
Edge
