213 comments found.
Hi ! Three presale questions : 1/ Is it possible to add an account icon at the top right of the header next to cart or to replace the burger / language icons by this account icon ? 2/ Is it possible to replace the search or activate an ajax search like “Smart WooCommerce Search” ? 3/ Is it possible to have a top secondary bar with phone, adresse, custom messages (promotional codes…) ? Thanks for your time
Hi,
1) Yes, it is possible. 2) No, the default search doesn’t support ajax search. 3) Yes, it is possible. https://naturalife.rtthemes.com/demo/home-page-iii/
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Still one of my favorite themes! Do you have any updates coming for it?
Hi, We’re glad to hear you like the theme. The theme version is stable but you might expect new features in the future. Thank you!
It is include WPML plugin?
Hi,
No, WPML is a premium plugin and cannot be included in any theme. You can use Polylang instead if you are looking for a free alternative.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
love the theme and plugins, however the theme or elementor plugin is causing the site to experience technical difficulties. what to do when i still want to use theme/plugins
not sure if this has to do with the latest wordpress update or anything but the theme and plugins were just freshly installed
Hi,
There is no error on our tests. It could be another plugin. The best way to find the issue is by enabling the debug_log and track the errors https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_log
if you need any further assistance with this, please move this question to our support forum at http://support-rt.com and share the log file details with us.
Thank you for purchasing our themes.
Best Regards
Hello, why are my Revolution Slider samples not importing. Everything else imported fine…?
Hi,
- Make sure you are using the Slider Revolution version that comes with the theme package. We’ll add 6.0.2 support in 2 days.
- The importer works fine on our tests, it might be related to PHP limits http://docs.rtthemes.com/document/requirements/
- You can always import those sliders manually by using the plugin’s interface. The demo samples can be found inside “All files and documentation” package under Demo Contents folder.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Import demo wasn’t importing demo menu, is it normal?
Hi,
We couldn’t replicate the issue on our end. But, you can try to import the “Contents & Media” again.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi – with the big updates to Elementor and to Slider Revolution, do you have an update coming? Thx for letting me know! 
Hi,
Yes, It is going to be updated in a couple of days
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, what is the recommend size for the logo? my logo is very small when i insert it on the page
Hi,
There is no recommended size, the logo height depends on the header height that set via Customize / Styling Options / Header Options. Make sure you have uploaded 2x for the hdmi version of the logo image and the image is height enough. Please check this page for more info http://docs.rtthemes.com/naturalife-documentation/#article-1201084
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Presales question: is it possible to add a button to the top menu?
Hi,
Yes, it is possible. Check this page for example: https://naturalife.rtthemes.com/demo/home-page-vii/
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Any updates coming soon? I keep getting: Your theme (NaturaLife) contains outdated copies of some WooCommerce template files. Thanks in advance
Hi, You can ignore the warning as it works properly with the latest version of WooCommerce. We are going to release a small update for it soon, though.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello,
I would like to purchase this theme and I would like to know if this theme can be customized in terms of palette of colors for the whole page. And to change typography? And is it possible to delete the icon spinning when loading the web page?
Regards
Hi,
Yes, all possible with the theme options. You can see how it works on the video in this page http://docs.rtthemes.com/naturalife-documentation/#article-1181171
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Thanks so much! Regards!
You are welcome!
Your demo’s styles sheets are all broken currently.
Hi, Thank you for the heads up. It was a cache plugin issue, now it’s back.
Best Regards, Theme Support
Hi there, please can you tell me how the main menu can remain visible when scrolling the site? So make it a sticky menu, as right now its only appearing when you scroll up on the site?
Hi,
You can do it via Customize / Styling Options / Sticky Header -> Sticky Header Behaviour
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
thank you for the reply, is there away to make it appear quicker, as currently its only appearing 1/3 down the page, i want it show as soon as main header/menu is not showing?
Hi I’m sorry it should be like this as there are many other elements related to this behaviour.
Great work
Thanks!
Hi,
It might be related to one of your extension or the browser version. It seems working fine on my end https://cl.ly/4087e2d00f8c
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
thanks you are right, it is working
Hi, my mobile menu does not work, could you give me some advise, https://ruygeweydelogies.com
Hi,
Please make sure those two options has been checked https://cl.ly/4637bdd61daf/Image%202019-05-10%20at%205.22.19%20PM.png
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I don’t see a Sign Up option for new customers. If I click on the My Account page it only display a login form, I need a signup form here also.
Hi,
You need to check this option https://cl.ly/298aafb33a43/Image%202019-05-06%20at%203.08.56%20PM.png to have this text in the side panel https://cl.ly/ffba5d28a1b0/Image%202019-05-06%20at%203.08.35%20PM.png
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi,
Are your topics available to subscribers of Envato elelemts? Thank you.
Hi,
No, our themes don’t available for Envato Elements subscribers. You need to purchase via Themeforest.net
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, how can i changed the background image located at the top part of about us page? The green leaf background located behind page title and breadcrumb. https://naturalife.rtthemes.com/demo/about-us/
Hi,
Please post your questions by using the account you purchased the theme or create a new ticket on our support forum at http://support-rt.com with your purchase key. Thank you.
Hi, I purchased the theme and when I go to support, it’s saying I must register and to enter the purchase code BUT when I enter the code it’s coming back with an error and invalid code even though the code is correct??
Anyone??
Hi,
Please contact us via the form in this page https://themeforest.net/user/stmcan and provide us your purchase code. You can attach your question as well. We’ll check it and create the account for you. Thank you.
