1885 comments found.
Hi, any plans to integrate Stripe SCA? https://stripe.com/docs/strong-customer-authentication/migration it suposed to be mandatory.. but you dont say nothing and in the comments i found not a single post about this.. your theme doesnt offer stripe payments in stripe itself, so you need to update your stripe script , im right? im searching for an hotel theme but i’ll like to be fully compilant with new payment rules and autentications… ty
Hi,
Sorry but currently we don’t have plan for this yet.
Hi I updated template with nevato market plugin and it requires the update of some plugins Goodlayers Hostel, Goodlayers Hotel and masterslider. But it seems that I can updated.
Also there is a error message like this: Warning: Declaration of Axiom_Plugin_Updater::download_package($package) should be compatible with WP_Upgrader::download_package($package, $check_signatures = false) in /web/htdocs/www.studiolegaledellosso.it/home/wp-content/plugins/masterslider/admin/includes/classes/class-axiom-plugin-updater.php on line 29
Oh sorry about the issue. Master Slider won’t work with auto update feature. Please try manual update instead: https://goodlayers.ticksy.com/article/2336/
Let me know if it’s fixed after updating for not.
Hello Support.
I have a client who owns a hostel, where he rents per bed and also per room.
It’s possible to have both typologies (hostel and hotel) working on the same website or we have to choose one?
Thank you
Hi,
Sorry, it won’t work together at the same time. The system for these two are separated. In this case, you may have to create a sub site ie. under subdomain for separating.
Thank you
Hi
I used Hotel MasterVersion : 3.03
I tried to update, something was wrong, I used an update, near 3 months ago. How can I update correctly ?
From Monday, when there is a Booking, I dont recieve mails. But nothing have been changed, added… on the site.
Best regard,
Can you try to update the theme to latest version first?
Please check this out : https://goodlayers.ticksy.com/article/1893/
Please also make sure that update Tour Master plugin as well.
Cheers! 
I updated the Template, The plugins, wordpress too.
I made a test booking, - I can see the transaction in the site - I don’t receive mails ( mail customer and pro mail)
In “Hotel Option”, there is in “Recipient mail” my Professional mail. Nothing was changed.
Best regard,
Hi,
Could you provide your wp-admin account and ftp-access info back via goodlayers profile page so we can check this out ?
https://themeforest.net/user/goodlayersThank you.
The Slider doesn’t work anymore!
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello
I interest in your product but still in would like to see the page how can manage room availability could you show pls.
Hi,
You can see the videos here to see how it works : https://www.youtube.com/watch?v=wpCM0tYG1MI
And here are screenshots from backend : http://take.ms/JYgXp , http://take.ms/NbXwP The system will automatically block rooms if the particular dates are booked.
Hello, before i move to buying I would like to ask 2 questions:
1; If booking by e-mail is used, will the date be pre-booked/blocked?
2; Is it possible to add a discount per person. So for instance, the standard base price of 10 for 2 persons, when booking for 3 persons it will be 16, when booking for 4 persons it will be 18.
Thanks
Hello,
1. We have provided an option where you can block the room on booking by email or after a payment.
2. Sorry, there’s no option for a discount like that.
Hi, after adding information in paypal info section (Paypal Recipient Email and “https://www.paypal.com/cgi-bin/webscr” address) something is wrong, I always receive this message on paypal page: Things don’t appear to be working at the moment. Please try again later. Please help!!!
Hello,
Could you send your site URL and WordPress username-password using the form here so we can take a look: https://themeforest.net/user/goodlayers ?
Hi,
1.) Is it possible to change the minimum number of days for booking? … For example: This week you could book at least two days, and next week at least 5 days?
2.) Is it possible to set different prices for each day?
Hello,
1. It is possible to have a minimum number of booking, but it is a global option, you can’t change it specific days.
2. Do you mean separate prices for each weekdays? Sorry, that’s not possible. We do provide seasonal pricing option where you can have different prices for a period of time.
Does it have booking manager syncro with booking sites ?
Hi,
Sorry it doesn’t have that :/
Thanks for your interest by the way
Ciao, I just realise that there is no ical sync url option in Room (hostel) / room page. I have tried adding gdlr_ical_sync_url in custom fields but no results. Could you help please.
Hello,
Sorry, the ical sync option is only available for hotel rooms, it can’t be used on hostel rooms/beds.
Hi we get an warning message that blocks access to our Wordpress backend: Warning: Declaration of Axiom_Plugin_Updater::download_package($package) should be compatible with WP_Upgrader::download_package($package, $check_signatures = false) in /wp-content/plugins/masterslider/admin/includes/classes/class-axiom-plugin-updater.php on line Updated the theme and the plugin but it continues. When will a fix be available?
Hello. Do you have any news on this issue?
Sorry for the delay. Can you please PM me via the form in our profile page? I will send you the update of Master Slider so you can update the test if it’s fixed or not.
before proceeding with the purchase I would have a doubt. with the booking form is it possible to send only a simple request with information without proceeding to payment?
Do you support the polylang plugin for having the site in 2 languages?
Hello, -Yes, we do provide an option to book by email. You can see this on our demo booking form.
- Yes, polylang plugin is supported in our theme.
tested ur demo. seems ur weekend starts on saturday, not friday. different point of view.
Yes, it’s start on Saturday.
pity, can’t use it. we start on friday
Hi,
Just check with the dev. Actually you can change the weekend date directly from theme’s code. We can guide where it is.
Can the currency be change to naira and then use paystack as the payment gateway?
Hi,
First of all, Thanks for your interest
1. Yes, you can change currency(choose only one currency to use)
2. Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
The version is me 3.2.11. But the error continues. wp-content/plugins/masterslider/admin/includes/classes/class-axiom-plugin-updater.php on line 29
Hi there, I am leaving a comment here as my 5th support just expired! I downloaded the new version of the theme (3.12) that was supposed to update master slider. But the version of Master Slider plugin remained the same (3.2.0) Could you tell me if there is sth wrong with that?
Can you PM me via the form in our profile page? I will send you the update directly.
Hi us it possible to edit the amount of adults in booking module to 14 instead of 9 now?
Hi,
Yep, we can guide to edit that later.
Cheers!
Ah perfect is it possible to get le this information on email I will then send purchase code also if needed
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
messaged support
Support is really slow?! What is best way to edit the files code ftp or with a plug-in?
Hello,
I have replied to your ticket 2 days ago with instructions to change the php files: https://goodlayers.ticksy.com/ticket/2007238/
We generally reply within 14 hrs but it may be more on weekends.
Where do i find and enable the room filter option
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
please is it possible to add another solution of payment ?
Hi,
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
