4647 comments found.
Can anyone help me find out my product page on the admin toolbar? I am a bit confused, it is not like what it is written on the User guide.
Hi Marcilele,
See this image for your reference: http://prntscr.com/no86mh
For any support request, you can send us an email to support@halothemes.com
Best Regards
Sorry, I found the solution.
Hi, I have sent an email with my email to your support address, please take a look
edited
Hello friends. I hope you are well and have had an excellent weekend.
On Friday, send them an email asking about the custom label that appears in the images.
Can you help me, please. First of all, Thanks.
Yes, please check our email in a few minutes. Thank you
Okay. Thank you. I will be careful.
Hello friends. I sent them an email with the answer they asked me about the percentage. And also about a problem I found when going through the page number in the collections. Sorry to bother you so much. But there is little left to launch our store.
Hi Jorge,
Yes, we received your email 1 hour ago and please understand for us that we also need to serve other support tickets. Our timeframe for response is 24 hours. We will try to get back to you ASAP, please help us check your email soon
Thank you so much for your understanding, HaloThemes
They are absolutely right. Excuse me
payment option icons ” visa, mastercard, american express and paypal” very small, could u set this icon 50*50px, how do it by myself?
Hi zhanseo,
Can you send us an email to support@halothemes.com and create for us a staff account for us to help you
Thank you so much
One product setting one size chart? How to do it now? Fox example man and women use different size chart image? How to do it now? have been sent email, not reply.
Please follow our instruction which is available in User Guide. We already replied back to you. Please keep contacting us via email thread you sent.
Thank you
Few issues with theme: 1. Currency switcher doesn’t work. 2. Upsell bundled products doesn’t work (followed instructions there is no option to enable it) 3. Update your online documentation with clear instructions with all the updates for the theme…
I hope you fix these things because its a nice theme but might switch to a better one.
Hi kovatchx,
1: You need to setup currency correctly. We already have instruction for it
2: Options are available in theme setting of Bundle. Please make sure you followed correctly
3: We already updated our online document previously
They are not our theme issues, you should find more information here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/upsell-bundled-products
For any support requests, please extend your support time and contact us directly to support@halothemes.com
Thank you
Hi,
I did set it up correctly as per instructions.
I cant select color and size.
Hi victorcruse,
Can you send us an email to support@halothemes.com and create for us a staff account for us to help you
Thank you so much
This theme is extremely slow and customer service take forever to respond. My website is still very slow and I am looking for a better one now
Hi fcrawford2,
As we mentioned in our support service that we are in different time zone. All of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. Please wait for our feeback to your requests. We will give you our recommendation for loading speed on your site
Thank you
Hello, seems like it does not support manychat to display on the site. Is there a fix? thanks
Could you please contact us directly at support@halothemes.com and create for us a staff account.
Best Regards, HaloThemes
Hi Halothemes,
The product image and variants doesn’t update when a button clicked. Can you help us with this? here’s a link to our product page
https://the-rainbow-planet.myshopify.com/products/human-1Could you please contact us directly at support@halothemes.com and create for us a staff account.
Best Regards, HaloThemes
For some reason the product quantities are not updating. Have you ever encountered this issue before?
Hi domarroquin,
If you hid sub-total and see this issue, you can follow this instruction below to fix. This bug is already updated for Ella theme.
Go to Edit Code -> find this file: product-template-default.liquid, product-template-full-width.liquid, product-template-gallery.liquid, product-template-grouped.liquid, product-template-slider.liquid -> and follow this http://prntscr.com/nm904l
If you cannot make it work, please contact us directly at support@halothemes.com and create for us a staff account.
Best Regards, HaloThemes
The piece of code you want me to delete appears to be in multiple places within the files outlined above. Do I have to delete every instance of it within the files?
Don’t worry, send us an email with the admin access, we will fix for you
It’s been sent from buddylove.com
Thank you so much
Hi guys! Can you please confirm having received the shopify email with your admin access?
Hi domarroquin,
We cannot find your email, we saw that your staff account invitation for buddylove.com but cannot find your email. Can you let us know your email address?
aaron[at]buddylove.com. The staff account invitation email should’ve been assigned to your support email. Are you having issues logging in?
We can login into your site and made change. But we cannot find the email you sent. For further request, can you forward this message or open support ticket on through envato so we can check your user name
I just did.
I tried to contact support about this but they still haven’t responded… I need to make it so that in mobile view the actual words for the navigation menu expand the subcategories and not just the arrow to the right of it. If anyone knows how to do this with this theme please let me know. I know how to do it with other themes but not this one.
Hi David,
Could you please check back your email and setup account for us?
Thank you
My variants products is not working.. I’m from Brazil, i need to change Size to Tamanho and Color to Cor…
I did a test with Color and Size.. but is not working too… i selected blue color, size G… in my cart is added a white color size p.. how i fix this?
I send a email, but no response
Hi Cleanlook,
We already sent you emails, could you please check and get back to us?
Best Regards
Is there HTML Version available i like your menu and filters
Hi adnonline,
Thank you for your attention to our theme but we don’t have html version of this theme
Best Regards
The variations do not change in the main window and now I find the wrong variations add to the cart.. What a mess! I want a refund Please!!
I have bought a different theme and that works perfectly so this is an Ella Theme issue
Hi John,
We didn’t reply to you late, as mentioned in our support service that we are in different time zone. All of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days.
The issue you mentioned is not our theme issue, with our theme, when you choose color variant, your main product image will change. Please test on demo:
https://new-ella.myshopify.com/products/dinterdum-pretium-condimento?variant=16867481452642You changed password so we cannot login into your site and check what wrong with your setting. Please provide us admin access, we will explain why you cannot make main images change.
You can test on this real site https://aelyah.com/products/carmela-soft-tracksuit?variant=21256571945037, which is using our theme.
http://prntscr.com/nlybuq http://prntscr.com/nlyc3u http://prntscr.com/nlyc8zBest Regards
The Guys at Halo have helped and fixed my issue. Many Thanks to them. Next time I will try to wait long enough for them to get round to my ticket! Thanks again and best wishes for the future!
Thank you so much
Hi, I’ve been trying to get in contact with you guys, and haven’t heard anything back since the last reply, nothing has been fixed yet.
Hi AffinityBands,
We already helped you and replied to you, can you help us check back?
Thank you so much
I got the replied. Thanks!
I just bought this theme, so I am totally new to it. In the Header there are links for HOME & CATALOG. I cannot find where to modify these links or add some more.
Hi BizWizSolutions,
To use shopify theme, you need to understand a little bit about Shopify platform and how in backend it supports you.
Home and Catalog on default site when you create store, you can manage it in Navigation.
For further support requests, could you please help us to send us an email to support@halothemes.com. Our technical support team will get back to you ASAP
Best Regards, Halothemes
Hello friends. We send you emails from Thursday, here and through your website to a support. I see they have a lot of work. But please can you answer me, to know if the emails have arrived. My email is jo.urrutia.ponce@gmail.com
Thank you.
Hi Fau_rru,
We already replied back to you, can you help us check and keep contacting us via email thread
Thank you
Hello friends. Thanks for answering. I answered the email again. With the permits to enter my store and help me please with some problems I have had.
I am very attentive. Greetings.
Thank you so much
you are welcome
I hope you can help me. I am changing from Prestashop, all this is new for me and I am against time.
we sent email to support@halothemes.com. not get reply? why?
Hi zhangseo,
You sent an email 4 hours ago and it is Sunday, you are notified that Customer Service Dept., doesn’t work on weekend.
We will try to get back to you asap when we come back to work
Thank you for your understanding,
ok,thanks. please reply ASAP
Hi zhangseo,
We replied
Best Regards
just reply and paid.
Thank you, and please keep contacting us via email thread.
Best Regards
Hello, one question about the Bagratica theme. I would like to display several collections on my homepage, each with its unique image and text on it (and a button to enter said collection), but I’m only seeing the “featured products” where I choose a certain collection and it displays its products. Is there a way to simply display collections rather than products of collections?
Hi scinider,
Thank you for contacting us. If the banner block you want to display is not available in Bagratica theme, you may need to customize to have it.
Could you please help us to send us an email to support@halothemes.com and show us the banner block sample you want to add. Our technical support team will get back to you ASAP
Best Regards, Halothemes
Ella – Responsive Shopify Template – Theme appears to be broken when I uploaded it. The text on the slides and navigation seems to be broken. Also, the text of the small banner is broken as well. please help. i didn’t get answer back from support,
Hi iamraynabrown,
We replied back to you, please help us check and keep contacting us via email thread. We need admin access to check what has been done and caused them
Thank you so much, HaloThemes
Hi Halothemesteam! Thanks for responding. I did eventually receive an email requesting information which I provided but it’s been a couple of days and I haven’t heard anything back. Can I get an update on the status please?
Thanks in advance!
Hi iamraynabrown,
Can you help us check back email?
Hi. I sent everything over and responded again but haven’t heard back via the email. Can you help please?
Hi,
As we mentioned in our support service that we are in different time zone. All of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. We will try to get back to you ASAP.
Thank you
Hi thank you for responding. Sent a video over via the email system.
Hello. How do i get a refund? The theme isn’t working and it’s just too much back and forth. I need to get my website built. Thank you. I’m still waiting to hear back regarding refund.
You can refer more information at this link: https://themeforest.net/page/customer_refund_policy
Best Regards
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