491 comments found.
Our website does still not run properly on mobile devices. Ticket has been open since last week. As no one could help us, we found the problem ourselves but are not able to solve the problem. Would be great if anyone could take a look at it as we lose users everyday as the key function does not work on mobile devices.
Hello there,
We are sorry for the delay. Our support agents are noted about your ticket and they will answer to it ASAP.
Kind regards, Mikado
I have two open ticket, one 4 days ago, can you help me please? Thanks
Hello,
We are sorry for the delay. Our support agents are noted about your tickets and they will answer to them ASAP.
Kind regards, Mikado
Hi! Not able to change my logo in the theme. I inserted mine and when I see it still appears the theme one… Please answer my support ticket #2006090 which still has not response!
Hello,
Thanks for writing in. I’ve noted our support agents about your ticket. They will answer to your question ASAP.
Regards, Mikado
Hi there, i recently purchased your theme but am having trouble installing it. It kept on showing errors. Can you please help? Thanks!
Hello,
And thanks for writing in and purchasing our theme.
Yes, we can. Since you’ve purchased the theme, you have 6 months free support for the theme. Please, submit the ticket on https://mikado.ticksy.com and provide there all the details about the error you’re facing, admin and FTP access and support agent will provide you the help you need. If you urgently need assistance with this please reply here with the ticket number when you submit the ticket.
Regards, Mikado
Hi Mikado, i tried submitting a ticket, but for some reason i can’t submit it. I have tried installing the template for the past few days and I can’t install it. I am using this theme for a big project at work and my job is on the line. If it is so difficult to install it. I would like a refund. Thanks!
Hello,
When you’re submitting ticket, you can find Backpack traveler theme here on the list: https://www.screencast.com/t/gmYIKrgg53U Then enter the purchase code https://www.screencast.com/t/KNrrFRNrrlGg after you choose the theme and proceed with registration and submitting the ticket at one. When you submit the ticket, our support agent will help you with theme installation and take a look what is causing the issue as soon as possible. Also, provide in ticket necessary information, like URL, WordPress admin access and detailed description of the issue with some screenshot.
Kind regards, Mikado
Hi,
I have a two issues with the theme. Reported the first problem 3 days ago and still have not received any help yet…
Regards, Lisa
Hello Lisa,
Thanks for writing in. Sorry for the delay, it’s caused because of the recent holidays. I informed our support about this. They will apply on you ticket as soon as possible.
Regards, Mikado
ticket #2000378
Thank you! 
Hello,
You’re welcome!
Mikado
Timeline does not show in mobile… How may i fix it. Thanks
Hello,
Thanks for writing in. We check this on our demo and it’s showing up as you can see from the screenshot: https://www.screencast.com/t/Wtl7h4X8XDI Please, open a ticket at https://mikado.ticksy.com/ and provide all necessary details about your problem, also with that admin access and our support agent will take a look and provide help.
Regards, Mikado
I buy this theme, but download falled!!! I lost 5 days for try for installation! i lost my money, because not work! I’m in a tour on the road with my blog, that no work! I ask a refund, and answer me, no! this is no good! all is for buy and buy and buy! I’m very unhappy! bad publicity!
Hello there,
We are really sorry to hear about this bad experience you’ve had. We couldn’t locate any ticket from you on our support forum. Please, reach our support team at https://mikado.ticksy.com// and include your website URL with wp-admin access and our agent will gladly assist you to setup your website within our theme. Really hope, once all is sorted out, you’ll change this bad impression you’ve got and finally enjoy using our theme. Looking forward to hearing from your on ticksy.
Mikado
now not found backpack travel for submit a ticket. I’m in a tour on the road, can’t lost my time for all this! please refund my money! i must to drive, not found a support every day!
We managed to find ticket from you on our support forum and it is assigned to our agent who is working on it and will reply to you asap.
this is part of your answer! I translate all, because no speak english, and i lost my time!!! I dont know what is PHP! Please refund my money, because this template is impossible for me! I must to drive e work with my blog, not write you every day! I have no time or money to lose! I’m angry about all this discomfort and the money I’m losing! if I knew that buying a theme for 63 euros was so difficult, I kept free templates! if one pays, everything must be easier and simpler. I am traveling and not at home I can throw away my time, with all these tests and emails. I hope I was clear once and for all. If you take the money, provide an adequate service! I await my reimbursement!
In the meantime, check with your hosting provider which PHP version and PHP resources do you have. Requirements for the theme to have successful installation and demo import are (this is really important):
1. PHP version should be 5.6. and higher
2. PHP resources should be:
max_execution_time = 300; memory_limit = 128M; upload_max_filesize = 128M; post_max_size = 256M; max_input_vars = 3000;
Hi,
Yes, those are necessary values on order to run premium themes. So, some fair enough resources are requested and this is not strange at all. All you should do is to contact your hosting provider to boost these values for you. When it comes to refund request, if you already submitted it, it will be processed.
best, Mikado
Hi! I’m waiting for a reply on the ticket #1953894, can you check that please? It’s important. Thank you
Hello,
Your ticket has been answered. Plesse, check response on ticksy.
Mikado
Thank you for your reply, but I still have few issues…
Hello,
We informed our agent about new reply and he will get back to you asap.
best, Mikado
Hello! I entered a support request, ticket #1992859. Do you know how long it will take to get that fixed? I’m on a bit of a time crunch. Thanks!
Hi,
Your ticket has been answered. Please, check whole response on ticksy.
Best. Mikado
Thank you… I’ve updated the ticket again. On a bit of a time crunch, sorry.
Hello,
We informed our agent about your reply and he will get back to you asap.
Best, Mikado
Unfortunately, updating the theme didn’t help. Can you check my ticket again?
Hello,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible.
Kind regards, Mikado
Hello,
How i can modify url /destination-item/ in another ? i want to write in another language.
Thx.
Hello,
Thank you for choosing our theme Please, reach our support team at https://mikado.ticksy.com for any assistance you need. Just open a ticket and include your website URL with wp-admin access and our agent will assist you with anything that could be done within our theme.
Best, Mikado
I’t a good theme but need to improve the speed test and functionality. It is important to know that the maps that appear in “Destinations section”, you had to do it yourself. Is not a theme functionality. A lot of HARD HARD work. You also need to know adobe editing tools.
Hello,
We added images for destination maps and you could upload your own there https://www.screencast.com/t/SlcY3KXJUw1 It shouldn’t be hard at all actually Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. We are always working on improvement of our themes, and we appreciate your feedback.
Best regards, Mikado
Hi!
I have bought this theme about a week ago and immediately run into a problem with my purchase code not being accepted to activate the theme. Submitted the support ticket #1985931 and still not having the help I need as the response is incredibly slow and I need it ASAP… can you please help?
I need this theme up and running!
Thank you
Hello,
Thank you for choosing our theme. Your ticket is assigned on our agent who is working on it and will assist you asap.
Best, Mikado
Hi! The support was useless, slow and no help at all! Had a web developer trying to install that gave up as it was constantly running into errors, end up buying the theme installation for another $50 and they are having problems too! Considering a refund at this point, so disappointed!!
Hello,
We are really sorry to hear about this bad experience you’ve had.
Please, note that installation process is not under our support scope and we didn’t charge you for it. Our agent assisted you here with any doubt you have https://mikado.ticksy.com//ticket/1985931/ For anything else, our support team is on your service on ticksy.
Mikado
I finally have the theme installed and seems to work for now. How do I have access to the drawings that appear on this homepages? He doesn’t appear for me :/
Homepage ‘Provence’ at the top menu icons https://backpacktraveler.mikado-themes.com/ Homepage ‘Baleares’ as a slide after the header https://backpacktraveler.mikado-themes.com/baleares/
Glad to hear this. Could you, please, open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access and our agent will help you with this part.
Best, Mikado
The support team is too slow, it has been now 6 days since I open #1995982 ticket for support and nothing, even that they have now full response capacity since yesterday!
Hello,
We are back in full speed again and there should be no more delays like those. Our agent answered on your ticket. Please, check whole response on ticksy.
Best regards, Mikado
HI, WHEN WILL THE THEME SUPPORT RTL ?
Hello,
Thank you for reaching us!
Unfortunately we don’t have in plan adding support for RTL languages, sorry about that.
Mikado
There is a bug in the instagram settings, after you authorize the API it will redirects to the demo site instead to my url, and also there is some string error see: https://ibb.co/5v6z3px
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Hey guys, WPbakery frontend editor does not work on your theme from the box. Do you using ‘vc_disable_frontend’ code in the theme code? How to activate frontend editor on the theme? Thank you in advance
Hello,
Thank you for reaching us!
Yes, we do use vc_disable_frontend because of advanced custom shortcodes that work best in back-end. More reading – https://mikado.ticksy.com/article/11310
Mikado
Hi, i would like to buy the theme, i will use japanese language, the font will work? also would be possible to disable the dropcap at the beginning of each post? Thank you
Hello,
Thank you for taking interest in our theme!
Google Fonts which have support for Japanese language should work just fine. Regarding disabling dropcap, yes, this is possible from theme options.
Mikado
Okay, so I’ve tried setting up my website using Backpack Traveler Theme with two different developers that I have trying to help me set up the site, and they both just can’t figure it out because the theme is just so difficult and complicated to navigate.
I purchased this theme because it claimed to have a simple one-click import of the demo content. As you can see from my previous ticket, I was not able to download it one click, and many times I stayed 11 hours trying to download it unsuccessfully. I had to contact the BlueHost tech support for them to actually be able to import it manually (what a hassle).
I also purchased this theme because I have no experience with Wordpress, nor am I tech-savvy, and this theme said I would be able to “create a travel blog and do it in a jiffy!” Well, unfortunately, it has been over a month of me trying to get this theme to work so I can officially go live with my blog (and I’ve spent over $100 hiring developers to try and help me) and my website still isn’t even close to being done.
Also, your customer service is awful. I’ve submitted multiple tickets and have always had to wait over 4 days to get a response, and when you do respond it’s the most vague answers that don’t help at all… I’m seriously very upset.
I’m tired of trying to get this thing to work the way it should. I would please like a REFUND because this item is not working the way it should. Please let me know who I should contact concerning this or if you can do it yourself. This has become a frustrating experience. I wish it didn’t have to end this way. Once again, please let me know who I should contact in order to get a refund.
Thank you.
Hi,
Please check your ticket #1966844 it’s already been replied. Thank you.
Mikado
What is this?! What kind of support is this?
I bought the theme 2 days ago. After reading comments about the demo content can’t be installed, I thought I would give it a shot. 3 different unsuccessful clean-install attempts and 2 support tickets after, I’m very unsatisfied. What kind of support is this?
We all have small time for these kind of stuff, why are you wasting our time like this?
Hello,
Thank you for your purchase.
We located your support thread and from the first look, we could see that the initial problem is in your PHP resources, which are far too low for our demo import to run successfully. In either way, our support staff will quickly explain what you need to do to import demo properly and in the meantime you can read more about demo import here – https://mikado.ticksy.com/article/12620/
Mikado
I’v send you the details on the admin panel and explained the situation. Expecting a quick return, not 36-hour answer—especially after I wrote to themeforest comments. Please!
Hi,
Your ticket will be replied by our support staff as soon as possible. Thank you for your patience.
Mikado
I have a travel blog with a lot of Hawaii posts. Are there Hawaii island outlines of each island (like on this page: https://backpacktraveler.mikado-themes.com/siracusa/)?
Hello,
Thank you for taking interest in our theme!
These are only couple of predefined graphics, that serve as an example of how you could design your website. Even though you’ll receive these graphics in the demo import process, we advise creating them for yourself.
Mikado
Does this come with the child theme?
Hello,
Thank you for taking interest in our theme!
Yes, of course, all our themes do
Mikado
Thanks, in the main blog sliders, I see you have replied to a customer with an image we can control to show blog post via category-wise. I want to know, if we can show add random blog post URL to show instead of category-wise?
Finally is this slider >https://ibb.co/7Gngjmp | created from Revolution Slider plugin?
Also, if we select a “static page” for the home page, can we add recent blog post to the static page via shortcodes or any options? (so these blog post > https://backpacktraveler.mikado-themes.com/blog-list/ | to show inside the static home page, in the style of the link above (blog list style)?
Hi,
Inserting random posts is impossible by default, sorry about that. The slider you sent is not created using Revolution Slider, it’s Blog Slider shortcode we created specifically for Backpack theme. Blog List you linked in the last reply can be inserted anywhere on the page, if that’s what you’re asking.
Mikado
1. I see, so the slider will only show the post category-wise in the top slider.
2. Awesome glad it’s not Rev Slider.
3. “Blog List you linked in the last reply can be inserted anywhere on the page, if that’s what you’re asking” >>>> I meant, can we add this “Blog List” into the Home Page (this page>https://backpacktraveler.mikado-themes.com), even if the home page is a static page? (selected under Reading>Home Page>Static Page).
Hi,
Regarding point 3, yes, this is exactly what we’re talking about. The entire point behind custom shortcodes is to combine them onto different pages, it doesn’t matter if it’s a home page or not. In either way, we advise using static page for your home.
Mikado
Awesome, had to confirm this since, Wordpress by default won’t let you show blog post in a static page. And the current theme I have won’t let me do this (& they don’t have short-codes to achieve this either). Will make the purchase soon
Hi,
That is why we thought of these issues before we launched Backpack, so there’s nothing to worry about. You’ll get much more than you see in theme demo. Looking forward to your purchase!
Mikado
