743 comments found.
When will your support forum work again, now it’s giving me a 503 Service Unavailable response. Can you offer support through this comments area if it takes longer than today to be online again?
It works now. I’ve submitted my tickets.
Hi there!
Is there a possibility to add Google address autocomplete input instead of dropdown locations?
Unfortunately no.
Hi, when i try to make a search of products with no parameters or just acccess to de Car Listing page, not shows anything. Only if i add a category parameter to url it works and shows the products.
Our team is still no Eid Vacation. They will back on Monday. Please submit your ticket via our support forum. Our support team will reply you on Monday.
Thanks
i have created support ticket you said everything would work fine and nothing worked. 1) translation isnt working 2) after updating i perform search , cars are found but i cant get into the availiable products 3) the paid feautures are dissappeared after update 4) the form in other language still not working 5) you said everthing will be fine in 1 week and 3 weeks have passed my site still not working.
Hi All of our team members are on religious EID festival holiday and will be back on 10th. Please bear with us till then.
Updated to latest. Found some other strings that was not translated, fixed them:
‘book_now_heading’ => array(__(‘From’, ‘turbo’), ‘book_now_heading’ ),
Issue i have:
When from English site click Search (correct redirect page chosen) – it redirects to main language car listing.
Hi Can you please open a support ticket regarding this issue.
Please create a ticket via our support forum. Our support team will help you.
hithere! Awesome theme guys! Looking at getting it. Although it comes with Visual Composer, would it still work with Elementor?? Thanks in advanace.
No. we have build our theme with VC plugin.
I’m keen on buying turbo. Is there any possibility to create an offer based on a customers quote inquiry (Get Quote button)? And how can I create an Invoice by using the data given in the Quote? Are there any options like that implemented, if not which PlugIns would you use. What CRM would you recommend using turbo? Thank you in advance!
Hi,
Our plugin booking plugin has request for quote feature. Invoice feature is not available right now.
When update?
Hi Can you please clarify what you meant by “when update”
When is planned update for theme?
We’re integrating new rnb and and updating our demo data. Hopefully we can finish all of them within 1-1.5 week.
it’s one week for almost three weeks
Hi We are aware of the fact that the update is taking way longer than expected as there were some bugs which are taking longer than expected to resolve. We are expecting to push the update by the end of next week at earliest. Please bear with us.
its been more than 15 days and you have not fixed the error. what is it taking so long a error that takes 5 minutes to fix? PATHETIC SUPPORT!! i have given all the details and error file attached and even given admin credentials long time ago but still not fixed. every time i had to escalate here in public comment or the support team will not respond. you guys need to learn about customer service.
Hi We do apologize that you are experiencing such support from our support team. we have raised this with our developers and soon they will respond to your ticket.
your support team contacted me with a surprise message that they were not able to access the site for the second time in a row since the website is not loading.
I did a little lookin and found that they have been trying with a typo error in the url and using www.rentanext.com instead of www.rentalnext.com. they were missing the letter “l” . ???
now the problem is i responded within minutes they replied to my ticket but till now no response back. if it taking another two days to respond back to my ticket i am sure im not going to bare it anymore.
Please check our reply from our support forum. I’ve send you a screencast regarding your last queries.
If client is choosing DropOff location Other – how can i show input field for it?
Hi Can you please open a support ticket regarding your issue.
Done
Hi Our support team will respond to your ticket
Hello! How to sort / order Pickup / Dropoff locations, as they are in each language showing randomly.
Hi Can you please open a support ticket regarding your issue.
Done
Hi Our support team will respond to your ticket
Hi Our support team has responded to your ticket.
Still that didn’t solve the issue. I need to select time in first page with date, not only single date. Anyone has any ideas?
Hi Unfortunately via our theme you can only search by dates and we do not have the feature to search by time
This cannot be true – how comes you can pass DATE to Single Item Cart, but not Time?
I need to have TIME, that is obligatory!
Hi date time is available in the product single page for booking. However when you want to search product you can search available product by date only.
And how to add TIME field? It’s just a field…
“However when you want to search product you can search available product by date only.”
There is no info regarding placing TIME in front-end search, only How to enable Drop Off / Pickup times for product. – disable/enable pickup dates and times.
Help me to solve this.
Also – if i have Hourly pricing, like for bike rent – the bike could be un-available for next client to rent, because it’s used. That’s why it is obligatory to have TIME selector in front end.
Please pin-point, as i can’t find this info of “How to get Time picker in Home Search Horizontal.
Hi Can you please contact us in the support forum
very bad support! im totally disappointed with the support team! none of their answers are convincing and the only solution they suggested failed! i had so many ideas to discuss with the developer that will make the plugin a great one but now im not gonna do it.. if the problem is not solved in next two days ill be quitting the plugin and catch other developers who provide better support and listen to customer voice…
Hi,
We’ve provided you every details that you asked via our support forum. Please check our latest replies from our support forum.
Thanks
Hi! I have two languages on my Woo site. For english i have reactive template with id 1, and in other language with 2 each language has their own translation page, where shortcode is pasted (but they search in same taxonomies, only redirect car page is different), problem is, that i’m switching language, entering my page, edit as admin blocks, add translation, save template – but it’s not being saved, upon going again in that page, checked block – and translation not saved.
I’m also trying to send in ticket – but your site says it’s for different Envato product.
Hi,
We’re working on WPML issues. In our next update we’ll fix all the wpml related issues along with few other issues.
Thanks for prompt answer, any ETA? Also products on front page shows in double, how to solve that? Thanks
Hi,
Update will be ready in coming week. It will solve the double product on front-page also
i need to set per hour based costing, the pickup date is same, just the time difference, how can i set this. currently in price options i did set per hour cost but that is not getting reflected in the bill on front end. what all options do i need to edit.
Hi ,
We’re integrating our new rnb plugin in the turbo theme. Update will be ready by the next week. Please keep patience, you will get all your hourly feature on this update.
i am trying to change the contact number displayed on home page, where in backend i can do this.
Hi,
This is Visual composer backend panel. You will get all our shortcode here.
thanks
I tried several times importing demo data using the plugin one click demo importer for importing the Turbo_Listing layout but still it shows error as Error: Widget import data could not be read. Please try a different file. I have also sent you a ticket but yet to get a response. please make your response quicker to make people happy. slow response will make people frustrated.
Hi Can you please open a support ticket regarding your issue and our support team will assist you to resolve your issue.
I have already opened a ticket yesterday and yet to get a response. ticket #1989323
Hi Our support team is looking at the issue. Please allow us with some time.
By any chance can you make your support team respond quicker? they take their own sweet time to respond and have not even looked into my issue since i provided admin id password as per their request…its been more than two days for a small issue..
Please check reply from our support forum. Due to the pressure on ticket our max response time is 48-hours.
Hi Our support team has responded to your issue.
the issue is not solved and they did not even see my ticket and error files that i have attached! i really dont know if your support team is dedicated to provide support or just provide just for the sake of purchasing. in spite of mentioning the issue clearly in the ticket they ask me the same detail again which is very disappointing! i clearly can say that according to one click demo import plugin error message, the problem is with your configuration. i have tested with five different servers and the error message is the same
very disappointing! its been more than 48 hours and the support team is yet to take any action from their side!
Hi Our response time is 24hours and our support team attends the ticket based on the queue system. Our team is working hard to respond the tickets as early as possible. Please bear with us.
How frustrating and irresponsible response from your support team?? they dont even read the full message, just rush to post a lazy reply and move on the next ticket to use the 24 hrs response time!
Below is the response i sent:
answer me one thing. have you saw the error message i have attached? how many times i have to repeatedly tell you guys? the problem is with your one click demo importer configuration . please try to understand the problem first by studying the entire report dont just rush to answer the ticket it wont solve any problem.
NOTE: I have cleaned entire database 10 times and imported demo of turbo theme the same error (see attached file) pops up again and again. I have installed three fresh wordpress and tried it. again same problem with same error message. Other styles like turbo bike or turbo car import successfully. the problem is only with turbo listing.
I hope i have elaborated everything clearly. now, see the error message file attached and try to solve the configuration error at your server end.
Hi Our support team is looking at your issue and they will soon respond to your ticket. Please bear with us.
Hi, im installed Turbo Car Rental 1, but I want change top slider like Turbo Motor-bike. How i can do that?
and another question. I want turn of booking options. I need only the information site about stuff.
Hi Can you please open a support ticket regarding your issue and our support team will assist you to resolve your issue.
