13534 comments found.
I am awaiting an answer for those problems! Thanks! Please notify me if you have posted a new update where those problems have been fixed and no more links redirect back to your server – or downloading stuff from it without prior consent of the viewer – website visitors!). Thanks.
Hi lisandi,
I answered this:
“You just showed me 5 available updates. Just simply update those plugins.
Visual Composer is not activated on your site. So if you don’t use it, delete it, it’s simple.
This dashboard is for users who purchase the theme on Envato, that’s why all those process (such as updating need the Envato keygate).
For WooCommerce (or any other plugins free on WP.org), please go to menu Plugins / Install Plugins and proceed the update, it’s simple too.
Let me know if you have any questions, I am here to help.”
Those plugins hosted on another server (wordpress.org…), not directly included in the theme. That’s why when you may see an outdated notice. But don’t worry about that, it’s a normal process in WordPress, a plugin update available and we just need to simply click update button.
GDPR, I think you understand it wrong. You imported the demo data before, right? Then you will need to update some demo content (which has link to our demo site). It’s not violated any things. We not collect data from you.
If you don’t know how to change it, just send me a request to edusupport@thimpress.com with subject “lisandi – Eduma Support”, I will help you out.
Hi, excited to see such outstanding theme for WP, Just wanna know before purchasing does it support Front End Editing i.e., Can our Instructor Edit without going to WP, thanks in advance.
Yes onlineosman 
Helo.
Why every time Learnpress is updated, I need to translate a few words. How do I translate the word “Menu”? I’m not finding it in the translation part of the plugin.
Hi arqonlinecursos,
Can you share me a screenshot?
I managed to find it. But the strangest thing is that he automatically changed the translation from “Menu” to “Curriculum”.
Hi arqonlinecursos,
Let me take a look at it first. Just show me where exactly the word is on your site.
I did the LearnPress update today. And after the update, in the part of the courses where they are cited the overview, instructor, reviews …
In the second tab, where the classes are listed, the translation was like a menu. I went to Loco Translate> LearnPress, but I got a warning that the translations were not matching, and they asked me to click the “Sync” button. After that, the name “Ementa” has changed to “Curriculum”, and then strangely returned the word “Aulas” which is the one I normally use.
Hi arqonlinecursos,
I not fully get your point. Can I take a look at your site? Please send me the access to edusupport@thimpress.com 
Thank you.
I have another problem. When the student registers in my site, he is informed that a link will be generated and sent to his email so that he can create the password, however this link only gives an error, which makes it impossible for him to create an account.
Would you help me?
Hi arqonlinecursos,
Of course, just give me the admin access to edusupport@thimpress.com with subject “arqonlinecursos – Eduma Support”. I will try the best to help you out
Hello,
just sent.
Hi arqonlinecursos,
Gonna check it shortly
Good afternoon I would like to know if you have the option to add an evaluation after each lesson or each video For example the student sees the video 1 lesson 1 of I put an evaluation so I know if he paid attention in video 1 or if he gave play and left I want to ask questions about what was said in the class he did After each class
Sorry leb07, right now we don’t have the video evaluation yet. We will try to find a solution for that.
Dear, can we create a way to put private lessons, and after a number of editable days the class becomes public or not?
Hi welltonh,
Yes we have a premium addon for that, called Contend Drip. And this one is included in the theme
Hi Devs one thing I did notice is that image alt text for the profile images that are generated on every course card is missing. The one’s I am referring to is the 48×48 images, the css for those is
.thim-widget-courses-base .owl-wrapper-outer .owl-item .thim-course-content .course-author { }
When I check source of any page on my site it states the following
class=”avatar avatar-40 photo” alt=”“
As you can see the alt=”” attribute is blank. Not sure how to fix this. I’ve checked the images they all have alt tags, cleared cache, deleted images and re-added them back with alt tags and still it’s not showing alt text with images that are 48×48.
Hi serb87,
Oh, let me check your site first. Just send me a request to edusupport@thimpress.com with subject “serb87 – Eduma Support” , we will try the best to assist.
Your support time is expired, please consider renewing.
Please Help!
My ticket #438635 thanks
Hi cristechservice,
Our team is checking your case
SiteOrigin Page Builder Is Supported
WPBakery Page Builder Is Supported
And Now Elementor Page Builder Is Available
SiteOrigin Page Builder Is Supported
WPBakery Page Builder Is Supported
And Now Elementor Page Builder Is Available
Hello. Interested in buying your template. We need to make a small website with video courses (the videos are on our server) that are sold by subscription. That is, after the payment, the client gets access to the video for a limited amount of time (45 days). At the end of time, access to purchased courses is closed or the client renews the subscription. Is it possible to implement this concept on your template?
Yes f00br, it’s possible
in order to realize this idea it is enough just to get your template? no extra extensions needed?
Hi f00br,
Right now we provide subscription features with Paid Memberships Pro plugin
Fine! And I have a last question – can I configure your system so that after a certain time, access to paid lessons is closed? For such a function will require additional plugins?
Hi f00br,
We have option for that
It is perfectly! The only point I still wanted to clarify is it possible to organize a live chat with a student on your system? I will explain – we will have only one teacher and the students should have the opportunity to ask the teacher a question. Is it possible to do this on your system or will you need additional plug-ins for this? Thank! In any case, we buy your template.
Hi f00br,
For the live chat we have to use an external plugin.
Could you write the name of the plugins?
Hi f00br,
We can use BuddyPress plugin , please take a look https://wordpress.org/plugins/buddypress/
Oh yes, this is a great set of features and specifically what we need! Tell me, can I configure such a bunch of functions – LearnPress + PaidMembership + WooCommerce? That is, we need to sell a subscription, but we need the ability to use different gates to receive payments (PayPal and custom woocommerce gate is a payment system that only works in our country. They have a plugin for woocommerce only).
Hi f00br,
Right now we can use PMP for LP, and use WC checkout for PMP (via a free integration addon on WordPress.org). You can try it first.
Howdy. The homepage template calls the getheader, which displays the page title as an H1. By default this is hidden via CSS on the homepage, and displayed on all inner pages. However, from an SEO standpoint this creates 2x H1 tags on the homepage. How do you not call the H1 to the homepage at all, vs just hiding it via display: none. Cheers!
...</head><body class=”home page-template page-template-page-templates page-template-homepage page-template-page-templateshomepage-php page page-id-5778 logged-in admin-bar no-customize-support wp-embed-responsive siteorigin-panels siteorigin-panels-before-js siteorigin-panels-home thim-body-load-overlay bg-boxed-image” id=”thim-body”>
H1 TITLE RENDERED IN HTML HERE
...Hi OxRun,
Let me help you out. Just send me a request to edusupport@thimpress.com with subject “OxRun – Eduma Support”.
Good Morning!
I’m trying to log into my dashboard and I can not do it anymore! When I log in the message appears to me: No Message. This will no longer load the panel, neither the administrator nor subscribers who have registered. Why??? Can you help me?
Hi agenciacsx,
I will need to check your site more carefully to find out the reason why. Please send me a request to edusupport@thimpress.com with subject “agenciacsx – Eduma Support”.
Your support is expired, please renew
Hi I have some question before I choose this theme 1. is it support multilingual ? 2. Payment with paypal 3. Change Elementor to edit pages 4. Easy to add donate button in free course?
I wait your answer
Hi mohamed_tah,
Yes for all
Let me know if you have any further questions.
Hi! It’s possible to make a Membership instead of charging for every course? Is there any list of elements I can use for the design of the web? I’m not talking about the LMS platform itself, talking more on the page design elements. Thanks!
Hi gabikod,
Yes of course
And is there any link where I can see all the design elements?
Hi I couldn’t edit my toolbar. I want my phone, address, mail and social media accounts, but I don’t see phones and addresses on the mobile.
Hi yusaa,
Let me check your current system first. Just send me an email to edusupport@thimpress.com with subject “yusaa – Eduma Support”.
I have a question. I want to sell my course on other site. I want a direct Checkout URL for my course. So that on other site if some one click on Buy Now then he/she will be redirected to checkout of that course.
Please let me know what URL to use.
Suppose my URL is : abc.com/courses/course-name/
Hi askbasim,
The only solution is adding an external link to your course. Please edit your course and you will see the option http://prntscr.com/no7bth
Hello Thimpress,
I paid for a project to be completed via the support portal “Make Featured Image Clickable on a Course Page” – this has had no reply for almost 3 weeks now, i have asked multiple times for the file references which i need to put the work over to the live site, also i added some additional feedback which i would also like addressed, please refer to the ticket.
Please can this be resolved ASAP,
Thank you
Hi icuk,
Our team is checking your case again.
hi, I’m a happy user of your system – I am willing to extend help – but my question is
1) I bought this license for my site 2) I want to use Paid Memberships Pro add-on for LearnPress – which in this item descrtipion says is included 3) it is asking me to pay $39.99 – https://thimpress.com/product/paid-memberships-pro-add-learnpress/
so what should i do?
1) buy extended help from oyu for 49.99 and you help fix this? 2) I buy the 39.99 add on and just install it ? 3) both?
just confused
Hi michelini,
1. Please make sure the theme is up to date. Then go to menu Eduma / Dashboard / Plugins and you can easily download the addon.
2. Just extend the support, we will also help you with those other assistance for the next 6 months
thank you so much
Hi, I purchased this theme and front editor plugin since few days – unfortunately, I don’t like to continue with this theme as no ready-made Arabic language and need to hard work for translation – please tell me how to refund my money – I will delete all files.
Hi abuelanin,
Sorry to hear that. Please check our refund policy here https://themeforest.net/page/customer_refund_policy#not-refundable
About the issue, we will need to check your current system first. Just email me to edusupport@thimpress.com with subject “abuelanin – Eduma Support”.
Hello ThimPress Team, I have two questions before buying this plugin.
1. Does the new eduma 4 plugin support the newest Elementor version? 2. Does the new eduma 4 plugin support the newest LifterLMS plugin?
Many thanks for your support!
Hi skilldrops,
1. Yes
2. The theme is designed for LearnPress LMS. Technically the theme can work with LifterLMS but some design won’t be 100% good.
Let me know if you have any further questions.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
