Now error message has changed to this:

Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Nvm, it’s resolved.

Thanks for updating. If you need any assistance, you can contact me via this comment section.

Yes, I confirm that our demo works properly and we keep updating the theme to get the best performance.

Regards,
TM

Got it. We were in a vacation, sorry for late response.

Hi saenmedia,

In this case, please contact our support team at https://thememove.ticksy,com and let them help you.

Regards,
TM

Hi,

Thanks for your information. I got your ticket: https://thememove.ticksy.com//ticket/2081541/ and we need some information, please provide it. We don’t provide live chat/phone support.

Regards,
TM

Hi,

This is our support channel: https://thememove.ticksy.com

Which link have you entered?

Hi Teknik4,

Sorry, we have no plans for RTL version in the future.

Regards, ThemeMove

You are welcome. Have a nice day!

Hello again, I’ve just opened a ticket on your support system (#2066415). Can you please help? Thanks

Got the ticket. You’ll get the answer asap.

Cheers,
TM

Hi,

Because you are using the old version of Healsoul, so, you cannot get the auto-update. Please manual update the theme first, from now on you can get the auto-update

Regards,
TM

Thanks! Already did it.

Hi,

Awesome! If you till need any help, please contact our support team at https://thememove.ticksy.com

Regards,
TM

Got it: https://thememove.ticksy.com/ticket/2022030

Hi,

Please contact our support team at https://thememove.ticksy.com and they will help you asap

Regards,
TM

team support so lost !

Which is your ticket number?

Hi,

add_filter( 'insight_caregiver_slug', function() {
   return 'doctor';
} );

If you still cannot figure it our, please contact our support team at https://thememove.ticksy.com

Regards,
TM

Thank you for your help! It solved the problem. I have another issue with your theme. When using the “download box” visual composer element, if we try to copy/duplicate one of the listed downloads, we get a Javascript error in dev tools of Chrome:

ON /wp-admin/admin-ajax.php:1 it says:

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

ON jquery.js:2 it says: Uncaught Error: Syntax error, unrecognized expression: Il sito sta incontrando difficoltà tecniche. at Function.ea.error (jquery.js:2) at ea.tokenize (jquery.js:2) at ea.select (jquery.js:2) at Function.ea (jquery.js:2) at Function.a.find (jquery-migrate.min.js:2) at n.fn.init.find (jquery.js:2) at n.fn.init.a.fn.find (jquery-migrate.min.js:2) at a.fn.init.n.fn.init (jquery.js:2) at new a.fn.init (jquery-migrate.min.js:2) at n (jquery.js:2)

Can you help us again, asap? Thank you in advance.

Hi,

Please contact our support team at https://thememove.ticksy.com – they will help you.

Regards,
TM

Hi,

.desktop-menu .menu--primary .sub-menu.hide-animation {
   animation: hide-animation .3s;
}
.desktop-menu .menu--primary .sub-menu.show-animation {
   animation: show-animation .3s;
}

Regards,
TM

Hi,

Hi ozeonmd,

Can you please contact our support team at https://thememove.ticksy.com so, they can check & give you the solution for this case?

Regards,
TM

Hi,

It doesn’t support Woo-Commerce

Regards,
TM

Hi,

We don’t have this feature.

Regards,
TM

Yes, it’s possible with our theme.

Hi exfakto,

So sorry for any inconvenience you’ve met. Please open a support request at https://thememove.ticksy.com and our support team will give you a hand. Don’t forget tell me your ticket number, I can follow up

Regards,
TM

1929020

Got it. Thanks!

??????????

Hi,

Sorry for my late response. I see you created a new ticket in our support system. Please wait, your ticket will be answered today.

Regards, TM