3847 comments found.
My country is not eligible for Stripe and Paypal merchant accounts,the only two available with your theme. Do you offer other payment gateway integration such as those that work with Woocommerce.?
Hi,
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. 
To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
And unfortunately, this theme is not Woocommerce based so it won’t work with Woocommerce payment gateway.
Thanks for your interest by the way 
Kinldy help me.
Im not getting any confirmation emails whatsoever.
I just tried to make a test booking with different email, then also to resend an invoice; to update a status and no emails arrived in my client :/
Maybe there is option to reset email delivery system somehow?
Thanks
Hi,
It will depeding your hosting provider. Please make sure your hosting allow the wordpress mail function.
- Did you fill the admin email address ( have to be different than system email ) ?
If so, could you try setting up the smtp and see if this helps: https://wordpress.org/plugins/easy-wp-smtp/ .
GoodLayers Team
why i am not able to download the theme files?? it is getting stuck at the last moment not getting fully downloaded…please provide the alternate link to download the theme file! 3 times i tried to download the files and the ‘all files & documentation’ link even not initiating to download the files.
I think that should be about the problem with Envato then. Can you please try again? If still doesn’t work, please PM me via the form in our profile page. I will take care of that.
Hi! where can I disable: * Creating an account means you’re okay with our Terms of Service and Privacy Statement.?
Hi,
You can remove it in: /plugins/tourmaster/include/user-util.php line 811.
GoodLayers Team
Email confirmations doe not work? I tried to test book as well as resend an invoice and nothing is incoming in my mailbox..
where can I check email preferences as well as manipulating with “login” option; I dont see it anywhere even after bokking an ticket?
Hello,
after an upgrade to theme version 4 my clients cannot proceed to book a tour. Please advise asap
It stucks under the following url https://greecetours.tours/?tourmaster-payment.Ok I debugged myself the error. It seems that the upgrade of the core plugin Tourmaster from version 4.0.4 to 4.1 was casing the problem, i restored it and i am ok
also i put a read more tag in my tours but until upgrade to theme 4 it didint worked. When i saw it finally worked i had to downgrade because of the tour bug. Please Fix It
Hi at the tour page, where is the settings to remove the related tours sections at the bottom of the tour page?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Is there an update that came on 21 may?
Hi,
It’s a little fix for demo importing. That’s all
Yes there was some issue with it. The update isnt showing up in the Dashboard update. I have envato plugin installed with working api connection. how do i update this?
No, in this fix, we didn’t increase the version number so it won’t show. It’s really little fix which we didn’t edit any theme’s code(we just put new xml file for demo. It’s a demo content only) so we don’t put newer version number. That’s why it won’t show.
yes, I am having issues in importing the hiking demo. how do i update it then?
Oh ok, what you need to do in this case, is just to follow the update procedure here : https://goodlayers.ticksy.com/article/1893/ (No need to update Tour Master and GoodLayers Core if you already update the theme to V4.0 )
After updating, just perform demo importing again.
Hi where is the settings that controls the pop up that says how many visitors are looking at the tour? Thanks!
Found it, thanks! Ignore the question.
Since yesterday, I am unable to see a field to add Traveler’s name after selecting a tour of fixed price. It was working fine before that on your demo site. Can you check? I want to be sure before purchasing the theme.
Hi,
No worry, I can confirm that the feature is still remain. You can add that later in tour setting
Hi what is ICal URL link in the Tour Settings? It doesn’t allow me to modify nor do I find any settings reference to this link? Thanks!
oh sorry, iCal is still under development and will be added in future update. Sorry for confusion, we will take that off soon.
Hello, i would like to ask if you have an spanish version, my agency is in mexico and i need to show everithing in spanish, could you help me please?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
I tried to sumbit my ticket but when i choose the product, it says that my code is for another product. i actually buy Travel Tour – Tour Booking, Travel Booking WordPress Theme, and in the list it doesnt appeare
1. Try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (In this case, the name should be ‘[verified] Travel Tour…’ not ‘Tour Package’ , it’s a different theme.), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
I have updated the theme to V4.0 and in the footer of my web become a mess. In the “¡TU PRÓXIMO DESTINO TE ESPERA!” widget, it has 6 thumbnails but the images are missing. And in the tours section the images are missing too. Check: https://allworld.travel
Hi,
I can’t access your site with this problem:
This site can’t be reached allworld.travel took too long to respond.
Could you make sure you don’t have block Vietnam access so I can take a look again?
GoodLayers Team
Hi, Im not blocking any country. Please try http://allworld.travel/web/ Let me know if you need the WP access.
Hi,
I tried take a look in your site with VPN and I got the problem with 504 gateway timeout for these images, could you check it with your hosting provider for more information? Screenshot: https://imgur.com/jNEeubm .
Also, you can provide wp-login and ftp information to: support.loc@goodlayers.com in case you still need my help with this problem. Please include the message in the email so I can know who you are.
GoodLayers Team
hi, Is it possible to enter a time reservation system? so that make reservations possible for example from 10:00 to 12:00? also through free or paid plug-ins thank you for your reply, I would really like to buy your theme
Hi,
First of all, thank you so much for your interest
Unfortunately, our tour plugin only have start time and I don’t have end time.
GoodLayers Team
PRE PURCHASE QUESTION Hello friends,please tell me: 1. with this theme can I have sales agent accounts that manage reservations, customer databases and future sales of travel packages and hotel reservations?
2. My company has 5 sales agents and I need the database of each one of them to be available for consulting other’s reserves.. can i do it?.
3. Can I, as an administrator, monitor the requests received, customer databases, their purchases and see how many sales my staff has made …? is this possible?
Thank you!
Hi,
First of all thank you for interest .
1. Our theme have tour manager and tour staff role, so I think it’s possible to do as your wish, also you can change/edit/update the role with third party plugins.
2. I’m not sure what is the database you need, could you clarify about it? The users database will need follow the wordpress core, so if you can check the wordpress roles, it will help so much for you in other cases.
Reference:
WordPress Roles Dashboard: https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/ .
WordPress Roles Codex: https://wordpress.org/support/article/roles-and-capabilities/ .
3. Unfortunately, our theme only allow one admin (I mean one email) able to receive the update of booking – register – enquiry notification and to check the sales of staffs, it will need take a look in Transaction Order and it will need do manually.
GoodLayers Team
Hello, I’ve updated the version:4 and I have the same problem that other persons. (fonts, images missing, front page in general does not look exactly like in your demo). Do yo know the solution? Thank You
Will inspect that ASAP. Sorry for the issue.
OK we have a problem!
Credit card payments are not passing.
Once you fill all the fields it constantly saying “PLEASE FILL ALL REQUIRED FIELDS” even tho everything is filled?!
Link: http://prntscr.com/nr03cq
Any help,
thanks!
Also can someone help us on Paypal.
We enabled it and as such when someone wants to pay with PP it redirects them to: http://prntscr.com/nr08l0
Any help, thanks?
Hi,
Could you make sure you have correct stripe api in here? Please make sure it’s correct in: secret key and publish key, otherwise, it will not working.
For the paypal problem, could you try deactivate/activate tourmaster plugin then check it again?
GoodLayers Team
I will try it and let you know right now.
Okay, I reactivated plugin and relist my keys and now everything is working smotly. Thanks
Hello I am unable to submit ticket to this theme, with error message: Sorry, that purchase code is for different Envato products … I try it many times with different product names. Can you help me please?
Can you please make sure that you select the collect item in the list? The theme name should start with “[verified] Travel Tour….” (Please make sure that you don’t select Tour Package theme, it’s a different theme.)
Cheers!
Hello, I tried it both twice. I had same issue when I last time tried to submit ticket.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
Where exactly can I find your profile page?
I already answer you, thank you.
One quick question;
Is there a way and where to remove all these aditional fields required to fill when booking?
I want to have a full name field, email and mobile; only 3 of them.
Any help?
Thanks
Hi,
You can customize the contact fields with our document here: http://support.goodlayers.com/document/2018/05/01/tourmaster-modifying-the-contact-detail-fields-since-v3-0-8 . You just need create 3 fields and you need and add it then it will display 3 fields as your wish.
GoodLayers Team
Great thanks!
Great thanks!
Hi, I’m trying to submit a support ticket and I do not see “Travel Tour” listed as a theme. Where did it go? Also, please change the “Proceed Booking” text on the single tour page to the correct phrase “Proceed to Booking”
Hi,
Can you please try to create a ticket again? It’s surely in the list (The name should start with “[verified] Travel Tour….” so you may not notice it clearly.
Cheers!
