1952 comments found.
HUGE ERROR: I just upgraded the the theme and the new website is missing options on the customize page,i cant upload a logo now.I wanted to open a ticket but my support license is expired,i just need the theme to work as it has before! nothing else
Hello,
It seems you deactivated the plugin Kirki Toolkit. Please activate it to have all theme options.
Kind regards
That worked! Thank You so much
Hi,
Sober 2.1.6 update isn’t available in my envato market plugin, will it be available later ? or do i need to reupload the theme ?
Hi,
Sometimes, the Envato Market plugin takes more time to get information about new versions and you must wait for a few hours. You can always use the manual method to update the theme in this case.
Please check this documentation for more information.
http://docs.uix.store/sober/#/update/update-themeKind regards
it’s the same for WP Bakery i’ve been trying for 4 days now to update it but i think the update is not uploaded yet
Yes, with WPBakery Page Builder and Revolution Slider, you need to wait for some hours after these plugins updated on Codecanyone. You can update it now. Just delete it and then reinstall it in Appearance > Install Plugins.
Kind regards
Just did but still can’t update to 6.0.3
Hi,
Please try it again. We’ve just updated the latest version of this plugin to our server.
Kind regards
Hello.
Is it possible to add option to change count of product in modal cart. The same as is in cart page?
Hello,
Unfortunately, this theme doesn’t support to change the product quantity in the cart modal. It is used for quick reviewing your cart only. You need to access the real cart page to edit the quantity.
Kind regards
hey the demo content won’t import? How do I fix this? thanks
Hello,
Thank you for your feedback. Please open a ticket on the support site and provide your website address with the admin login credentials. Our supporters will help you check this issue.
Kind regards
Hi,
Where to buy the Pro version of the Variation Swatches for WooCommerce plugin at a better price?
Thanks.
Hi,
It seems the author of this plugin doesn’t release the Pro version yet. We will update the URL of the pro version to the theme documentation when they release it.
Kind regards
Hi. What plugin do you use specifically for the theme Sober? Variation Swatches for WooCommerce does not allow me to configure the template as you have it in the demo.
Thanks and best regards.
Hi,
You can follow this documetation to config the swatches like on your color.
http://docs.uix.store/sober/#/shop/variation-swatchesKind regards
I have followed the instructions but I do not get the same design. Can only be achieved by paying the plugin?
my web: https://ibb.co/4tt8BqN your web: https://ibb.co/t46Z55Y
Forgive my English, I use the translator.
Hello,
Please open a ticket on the support site and provide your website address. Our supporters will help you check this issue.
http://uix.ticksy.com/Kind regards
Hi, I have a quick question. I’m adding some Advanced Custom Fields to my products and I want to display the values for those fields in the product detail page. Which WooCommerce templates in the theme should I edit to display (A) below the short description and (
below the product where tabs or additional information usually appear?
Can I do this in the child theme?
Thanks.
Hi,
Yes, you can do this in a child theme. You need to use WooCommerce hook to add custom content to the product page.
- To add the custom content bellow short description, you need to add_action to this action “woocommerce_single_product_summary”.
- To add the custom content bellow tabs, you nneed to add_action to this action “woocommerce_after_single_product_summary”.
Please check these documentations for more information:
https://www.atomicsmash.co.uk/blog/how-to-customise-woocommerce-templates-with-hooks/ https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/Kind regards
Thanks, that worked.
pre sale question: is there a conflict with translate plugins like TranslatePress or so – because you only mention WPML in your Features! Thanks Elvyra
Hello,
We just test this theme with WPML plugin, therefore we can’t make sure this theme can work with all multilingual plugins. Most of the multilingual plugins require themes to add an additional configuration file to help them translate themes fully. At this moment, we just make this theme compatible with WPML only.
Kind regards
Hi, I get the following: Your theme (Sober) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
WooCommerce: 3.6.3 Wordpress: 5.2.1 SoberVersion: 2.1.3
When will the next update be released?
Many thanks!! 
Hello,
You are using an old verison of Sober and it contains some out-of-date template files. Please update Sober to version 2.1.4 to update all templates.
Kind regards
Hi, In your demo site the variable product selection is done with a radio check, but in my site it comes with a drop down select. How can I change it similar to the one in the demo site with radio check.
Thanks.
Hello,
In this theme, we use this plugin to add swatch selections to variable products.
https://wordpress.org/plugins/variation-swatches-for-woocommerce/Please follow this documentation to achieve it.
http://docs.uix.store/sober/#/shop/variation-swatchesKind regards
Hi. I would like to make a list similar of contact information (http://demo.uix.store/sober/contact-us/), but for the specifications of washing clothes. I need to load images because Awesome icons are not laundry symbols.
Is there no way with your template to create a list with image? Do you recommend any plugin?
Thank you.
Hello,
You need to use custom HTML code to add a similar list with your own images. At this moment, the Infor List of Sober doesn’t support custom images.
Please open a ticket on the support site. Our supporters will help you with the sample code.
http://uix.ticksy.com/Kind regards
Hello, I would like to know if the template supports PHP 7.3. Thank you
Hello,
Yes, this theme fully support PHP 7.3. You should upgrade PHP to the latest version to get the best performance and security.
Kind regards
Hi,
The hovering effect (underline) in the header menu is always shown in every menu items even if the mouse is not hovering. Please refer to this image or my website: https://imgur.com/NBhdHhy https://www.labelcollectors.comIs there any way to fix the issue?
Hello,
Thank you for your feedback. Please open a ticket on the support site. Our supporter will help you check this issue and fix it for you.
https://uix.ticksy.com/Kind regards
Hi the Set Link Option on button is not working when using visual composser,when clicked,nothing happens..what could be the problem and how do i fix it? URL: riceyglamour.com
Done!my problem has been fixed
It’s great to know you fixed it. Please open a ticket on the support site if you need more help. Our supporters will always ready to help you.
Kind regards
Is safe to upgrade to Wordpress 5.2?
Yes, it is absolutly safe to upgrade WordPress to 5.2.
Hello, i can’t update wpbakery from 5.7 to 6.0 i deleted the plugin and installed it again but i still haven’t reveived any updates
Hello,
We’ve just updated the latest version of WPBakery Page Builder to our server. You can delete and install it again on your site to get the latest version now.
Kind regards
Thanks. i guess 6.0.1 will updated soon too right ?
You’re right. This plugin has just been updated. We updated it to our server. You can install it agin on your website to get the latest version.
I am importing a demo now, and seems like it just goes on and on. never ends downloading. In fact, it has been downloading nothing. I have downloaded a demo before, and that showed a lot going on. but this time, what I saw on the screen is [Importing content Downloading content file..] forever. What do you think the problem is?
—-——I have tried on Child theme and it worked, but not the parent theme tho. Can you tell me why?
Hello,
Thank you for your feedback. Please open a ticket on the support site and provide your website address with the admin login credentials. Our supporters will help you check this issue.
https://uix.ticksy.com/Kind regards
hundreds of emails in my sent items
From: TeddyTwine <russianemail@mail.ru> Subject: Последние новости здесь
Message Body: Последние новости здесь [url=http://newsfast.ru/]newsfast.ru[/url]
— This e-mail was sent from a contact form on Sober (http://demo.uix.store/sober)
Any ideas as they seem to be coming for http://demo.uix.store/sober)
Hello,
It seems your contact form has been spammed. You can add a captcha field to the contact form to avoid spamming.
To have the captcha field, please install this plugin:
https://wordpress.org/plugins/contact-form-7-simple-recaptcha/Kind regards
Hi, first of all I am sorry for my bad english, I just bought the theme and I followed the instructions as it comes in the document, I got the problem when I upload the plugging for the Import Demo Data, it gets stucked in the middle of the installation when it is generating the images and it never finnished, I check the website when it happens and everything is double even tho I uploaded just one.
I tried several times now,, Of course I delete everything and i followed the instructions again and it happens the same! I need help :C
Hello,
Thank you for your feedback. Actually, you imported the demo data successfully. You can ignore the step of generating images. This step is optional.
Please open a ticket on the support site. Our supporter will help you.
Kind regards
Hello, there is a problem with the login design and user registration. http://es.tinypic.com/r/14ief6c/9
Hello,
Thank you for your feedback. Please open a ticket on the support site and provide your website address. Our supporters will help you check and fix it.
Kind regards
hi just noticed with the latest update the login page, remember me checkbox is a little off:
https://www.dropbox.com/s/44mxmja70iqyseh/sober-login.JPG?dl=0just to confirm thats with the default theme and all extra plugins deactivated
also it would be great to add support for the currency widget to work with aelia currency switcher:
https://aelia.co/shop/currency-switcher-woocommerce/when I tested in the past its the only currency plugin that actually works, the others just don’t work with caching
Hello,
Thank you for your feedback. We will check this issue and fix it in the next update.
We didn’t test this theme with the currency switcher plugin by Aelia, but we think it will work with this theme, because the theme doesn’t have any releated modification to the currency.
Kind regards
