1822 comments found.
Having problems after the update on multiple sites with the ‘what’s new’ ajax tabs on shop and wp bakery ‘Product Tabs’ element. Before the update it would show products that had been uploaded within a certain timeframe so like the last 14 days or something. But now I’ve read that it has to be marked as new?
But on one site there is one random product that is showing in the new tab
https://gingerjarfurniture.com/product-category/bedroom/?product_group=newEven though it isn’t marked as new and other products were uploaded at a similar time aren’t showing in the new tab?
Screenshot showing that the checkbox for new is unchecked on that product: https://tinyurl.com/27ozh4rp
Many thanks,
Liam
Hello,
Thank you for your feedback. In the recent updates, we didn’t make any change with the “New” products feature.
Please open a ticket on the support site and share the admin login credentials. Our developer will help you test this issue.
Thank you
It may have been well over a year that I last updated, I no longer have support. Can you advise what the parameters are that should make the product visible in the ‘New Tab’ is it a timeframe since upload thing or is it being marked as new?
Many thanks,
Liam
The “New Products” tab is still working in the same way as it was before. If you have a product that is published in a timeframe, it will be marked as new.
You can check this document for more information:
https://docs.uix.store/sober/#/shop/badges?id=the-quotnewquot-badgeYou can mail us your website address with the admin login credentials. Our developer will help you check the issue.
https://themeforest.net/user/uixthemes#contactHi
May I know is the payment page can be customized to look like the LV page https://ap.louisvuitton.com/eng-sg/cart and https://ap.louisvuitton.com/eng-sg/checkout/identification ? So it will have 2 columns side by side.
Hello,
Unfortunately, you can’t customize the cart and checkout pages. It requires customization in default templates of WooCommerce.
Hi Thanks, but as long as if I have the knowledge on the theme-child and programming, still able to customize right?
Btw, is there any function to add social icon on the top header easily? Or it need to have custom function as well?
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://uix.ticksy.com/Thanks.
Dear, I would like to know if your development is ready and can be updated to the latest version of WORDPRESS (version: 6.3.1) and also WOOCOMMERCE (version: 8.1.1), without affecting your THEME?
Hello,
Thank you for reaching out to us. The current version of the theme is fully compatible with WooCommerce 8.1.1 and WordPress 6.3.1. If you are using an old version of the theme, you can feel free to update it.
Hello. I would like to praise the theme first, it is nicely done and not difficult to work with.
I have 2 questions, hope you can help me here.
1. I have enabled product tabs on top left on the shop page and set it to display categories. Can it sort the categories it displays?
2. Why are these categories not displayed on the mobile version? Is it possible to turn it on?
Hello,
Thank you for reaching out to us. And regarding your questions:
1. Yes, you can manually add categories to sort them in the order you want. By default, this option allows you to get top popular categories.
2. By default, the theme hides these categories on mobile devices. Unfortunately, there is no option to turn them on yet.
Please open a ticket on our support site if you need further assistance. Our supporters are always ready to help.
https://uix.ticksy.com/Hi, Elementor update break the site
Hello,
Thank you for your feedback. This is an issue with Elementor 3.16.0. Fortunately, it immediately releases version 3.16.1 in the same day to fix this issue. Please update Elementor and the problem again.
Thank you. It work
Hello,
Instagram feed is not showing pictures, only the links. It did working fine until now (I don’t know when specifically it started happening but it must be recently).
Thank you!.
Hello,
Thanks for feedback. Please share your website address, so we can test it and provide better assistance.
Thanks for you sharing. Looks like this is an issue with new updates from Instagram. Please try to generate a new access token and update it to your website.
You can follow this document to generate the new access token.
https://docs.uix.store/sober/#/misc/instagramthe new update has a bug? I have the product page with style 2, I have deactivated the lighbox, but the lighbox is still activated. The configuration options do not work?
Hello,
Thank you for your feedback. Could you please share your website address? So we can test it and provide better assistance.
Thank you! https://buds.com.co/
Can you help me please, here I send you a screenshot of how it is configured and it does not work https://snipboard.io/zMSGAo.jpg
Hello,
This looks like the image lightbox of Elemenotr. You can follow this document to disable it.
https://elementor.com/help/lightbox/Yeah. This is fixed. Thank you so much 
You’re welcome
Is it possible to change the width of the theme? Thanks
Hello,
Unfortunately, the theme doesn’t provide the option to change the width. You may need to use custom CSS to adjust it.
Hi dear, I have a couple of questions. Can I use the theme only with elementor? (No Backery..) The product page can be set with new features? Like shipping, etc? Can you apply the changes to the hole products? Thanks.
Hello,
Regarding your questions:
1. Yes, you can use only Elementor. We do not recommend using Elementor and WPBakery together, even though they do not conflict. There is no need to use two page builder plugins on the same website.
2. Yes, it is possible with additional plugins. By default, WooCommerce just shows basic information on the product page. To add additional information like shipping, refunds, size chart, etc, you will need to install plugins. There are some features that already included in the theme, such as the Size chart.
3. Of course, they can be apply to the whole products.
Hello, before I buy this theme, I would like to know if the quick preview feature can be turned off after clicking on the product, I would like to go directly to the product description page after clicking on the product
Hello,
Yes, you can turn off the product quick view. This theme also provide more options to customize it if you would like to use it as a button.
Hello, One more question.On the product page, in addition to Add to cart, can i add buy now button by myself?
Hello,
In this theme, the Buy Now feature isn’t included by default. However, you can still add a Buy Now button to your product page by installing an additional plugin that offers this functionality. There are various plugins available for WordPress that can help you add the Buy Now button to your product pages.
You can search for these plugins in the WordPress Plugin Repository or on third-party plugin marketplaces. Once you find a suitable plugin, you can install and configure it to add the desired Buy Now functionality to your product pages.
Hello, is this theme compatible with the Big Commerce plugin? Thanks
Hello,
Thanks for your question. Unfortunately, this theme is designed specifically for WooCommerce, which is a different platform from BigCommerce.
If you’re using WooCommerce, this theme should work well, but if you’re using BigCommerce, you might need to explore themes that are compatible with that platform.
Hi, since the last update, the transparent header is not working, it is now white. Has something changed?
Hello,
The recent updates of the theme didn’t touch into the header. Perhaps you set the background of the page to white in the Display Settings box. Could you please share your website address? So we can help you check it.
Thank you
Hi, thanks for the answer. I havent really changed much in a long time. The URL is https://lacostera.co/ I appreciate the help!
I checked the display settings on the front page, you are right. The Background was set to default, although i chose Transparent under Customize. I had no seen these settings before Thank you very much
Thank you for your feedback. It’s great to know you solve the problem. If you need further assistance, please feel free to open a ticket on the support site. Our supporters are always ready to help.
Hi, can we create a multilingual site with this theme?
Hello,
Yes, you can use this theme with the WPML plugin to create a multilingual site.
You may want to take a look at this document for further information.
https://docs.uix.store/sober/#/translate/multilingualThank you
Hello,
I can’t seem to edit posts when the Sober addons plugin is activated.
I have deactivated all of the plugins and once reactivated the Sober addons.
What do you think would be the issue ?
Thank you,
Cheers
Whitney
Hello,
Thank you for your feedback. Please open a ticket on the support site and share the admin login credentials. Our team will help you test and fix this issue.
https://uix.ticksy.com/Does it have bottom content section on product category pages? I need to insert content at the bottom section of the product categories
Hello,
Unfortunately, it is not supported at this moment. However, it will be implemented soon, in the coming update.
the area on the right where the other demos are shown..is this part of the theme?
Hello,
It is not a part of the theme. It is used on the demo site to preview other demos only.
Hi uixthemes,
Latest Version 3.4.11 is not appearing on my dashboard and can’t update it from 3.4.10 (neither in the Appearance=>Themes menu nor in the Envato Market Plugin, which also updated to its latest version, 2.0.9 yesterday and 2.0.10 today). I haven’t had that problem until this version.
Thanks!
Hello,
Thank you for your feedback! It appears that the Envato Market plugin frequently experiences delays in receiving updates, which is a common issue. You can try to check it later to get new updates.
Hello,
The problem still persists to this day, the update to version 3.4.11 has not yet appeared. Is there a way to force the checkup or update it without relying on the Envato Market plugin?.
Thanks.
Firstly, from the admin dashboard you can go to Updates page to force the plugin check for new updates.
If it doesn’t work, you can try to create a new token for Envato Market. Please go to the this page:
https://build.envato.com/my-apps/At the bottom, click ‘Create a new token’. Then copy the code and paste it in the setting page of Envato Market plugin.
Thank you
Hello,
No luck. On Updates page all is updated and I’ve create a new token on Envato but nothing new, Envato Market plugin shows “Sober Version 3.4.10” and only the button to customize, it’s continues not showing the update link as always.
I don’t know what to do. If I upload manually the file downloaded from Themeforest, could I break all?.
Thanks.
Hello,
I just saw in the style.css file of the latest zip available on Themeforest that it says “Version: 3.4.10”, could this have something to do with it?
Thanks.
Thank you very much for your feedback. Perhaps the theme file on Themeforest is not updated somehow. We’ve just re-uploaded the theme file. You can try to check/download it again.
Now yes!
Thank you!
Your theme requires a security update with WP Bakery Builder. Can you please update the theme asap?! It’s been a while. Thank you.
Hello,
Thanks for reaching out to us. Looks like you are using an old version of the Sober theme. The WPBakery Page Builder was updated in recent updates of the theme. You can delete this plugin then go to Appearance > Install Plugins to get the latest version.
Hi! Can you tell me why all social media links work, putting them in the footer widgets, except the instagram link? The link is correct, but when they click on the button, “page not found on instagram” appears, but the @ is correct. Any idea?
Hello,
Thanks for your feedback. Perhaps your Instagram is currently in private mode. Please open a ticket on the support site and share your website address, our supporters will help you check the issue.
https://uix.ticksy.com/Hello, I have 2 questions about your theme.
1. The theme needs plugin – Sober Addons. Where can I get it? 2. Rating stars are missing in comment form on product pages and in product cards. When I use Elementor with other theme – it’s visible everywhere. How to make rating visible in places I mentioned?
Hello,
Regarding your questions:
1. You can follow this document to install plugins:
https://docs.uix.store/sober/#/installation/install-plugins2. You can enable product reviews in WooCommerce > Settings > Products. Please check this document for more information:
https://woocommerce.com/document/product-reviews/You can enable the rating stars in product cards with the option in Appearance > Customize > Shop > Catalog. It is the option “Hide star ratings”. You just need to turn off this option.
If you need further assistance, please feel free to open tickets on our support site. Our supporters are always ready to help.
https://uix.ticksy.com/Thank you
Hello, thanks for answer. Rating stars have appeared in product cards, but they are still missing in comment form on product pages. How to make them visiable? When I switch to other theme – they appear. Thank you in advance.
And how to turn off pop-up that always shows after main page is loaded?
Hello,
Regarding the question about rating stars, perhaps it is only allows for verified owners who bought the product. It will be better if you can open a ticket on the support site and share your website address with the admin login credentials. We will be able to check the settings and help you.
You can turn off the popup in Appearance > Customize > General > Popup. Please check this document for more information.
https://docs.uix.store/konte/#/misc/popupThank you
