472 comments found.
Hello, I encounter a problem in terms of responsive design, tablet and above all mobile, text and images overlap? Can you help me please ?
Hello,
Please contact our support at by submitting a ticket at https://mikado.ticksy.com/ and include your website URL with all necessary details, and they will gladly assist with any theme related issues which you are facing.
Kind regards, Mikado
Which “Booked Appointments” calendar is required for Booked Calendar functionality. because I could not find booked appointments plugin with theme package.
Hello,
Thanks for writing in.
If you want to integrate booking into your website, you will have to acquire and install plugin for this which is called Booked. You can find it on this link https://getbooked.io/. We tested this plugin with Curly, but we didn’t include it within the theme.
Kind regards, Mikado
Hello,
I was wondering, is it possible to add payment to the booking appointments?
Hello,
Thanks for showing interest in Curly.
If you want to integrate booking into your website, you will have to acquire and install plugin for this which is called Booked. And if you want to set the payment you can do that with add-on for Booked plugin Payments with WooCommerce. For this add-on you will have to have installed WooCommerce.
Regards, Mikado
Hello , I can’t download all File from Themeforest its blocked 96% , i Try with IE and Chrome same problem.
Hello,
Probably is something wrong with your internet connection or connection to Envato servers where all our premium themes are hosted. We can suggest you to try again in a while.
Please, open a ticket at https://mikado.ticksy.com/ so we can verify your purchase and ask for installation package in case that problem with download continues.
Regards, Mikado
Would like to purchase this theme but the blog post navigation on mobile overlaps itself. Is this being addressed?
Hello,
It was not reported previously. Thank you for this. Our agent will gladly help you to improve this for smaller resolutions.
Best, Mikado
How to download split slider demo content?
Hi,
With our demo content you’ll get all pages included. So, then you’ll be able to choose any desired page to be your homepage.
Best, Mikado
Hi, last question: Is it possible to buy only one template? The HAIR SALON. I want only this one.
Thanks.
Best Regards, Leo
Hi there Le,
Thank you for taking interest in our Curly theme. You will get access to all pages if you purchase our theme. So, when you import our demo content, all pages will be on your installation.
Best regards, Mikado
Hello. Can I build this on my own server for a client and then transfer it to her server upon approval without purchasing additional licenses?
Hello,
By regular licence terms, you are able to use one theme for one live domain. So, now if you transferred it to your clients’ domain, just remove our theme from your initial website.
Best, Mikado
Hello. The gold background text does not display on my mobile device when I use Info Section.
Is there anything I can do to make this gold text display on mobile devices?
Thanks!
Hello,
Please, open a ticket at https://mikado.ticksy.com and provide a link to your site so support team can help you with any doubt you have.
Best, Mikado
Hello, I receved a message from themeforest to informing me that a new update of your Curly theme is now available. But in the instalable WordPress file of your theme, the Curly version is 1.2.1 same as mine actually… !! regards
Hello,
Version 1.2.1 is released yesterday, so that’s the latest one.
Mikado
ok, thank you.
ok, thank you.
You’re welcome!
im really getting tired of updating this theme and having the entire thing break!!! this is lit the third update and third time everything on the site has broken….What are you guys doing with the updates that are causing it to all break every time??? Please get in touch with me as soon as possible.
Hello,
Sorry for the back-to-back updates, we’re doing our best to improve Curly as much as possible. Due to some recent user feedbacks, we had to change some things in order to work correctly on existing installations. Your ticket #1980811 is updated about a day ago, please check the response from our agents.
Mikado
Sorry, I forgot this. Is it possible to integrate the appointments with Google Calendar?
Best, Leo
Hello Leo,
Unfortunately we didn’t test this, since the appointments go through Booked plugin, so we can’t confirm this statement.
Mikado
Hi! I can not update the theme, an error 500 occurs. What could be the reason?
Hi,
Prior to update, please remove Mikado Core plugin. Then update Curly. Once you’ve done that, you’ll be able to install new Mikado Core plugin from the Dashboard.
If you have any further questions, please submit a ticket on our support forum https://mikado.ticksy.com/ and one of our support agents will assist you.
Mikado
did as you said, but still an error occurs
Hello,
We suppose that update process was not performed well. We could suggest again to do all necessary updates via FTP. First, update Curly, then Curly Core plugin and everything should be working well. But our team could check this closer, if you reach us at https://mikado.ticksy.com/ with your wp-admin and FTP access. Thanks
Mikado
Hi, I need to buy for my client something like this theme. But the most important thing for me is the operation of the reservations of appointments.
So I would like to know if is possible that this plugin send automatic emails to confirm the reservation and automatic emails to remember the booking.
Is it possible?
Thanks.
Best, Leo
Hello Leo,
Thank you for taking interest in our theme!
Well, if you force your users to register prior to requesting an appointment, they will receive a confirmation email once you approve the appointment. You can also automatically send your users a reminder before the appointment, so they don’t miss it.
Mikado
Perfetc! Thank you.
You’re welcome. Looking forward to your purchase.
Hello, its possible remote the side area from the header? thanks
*remove
Hello,
Yes, go to Appearance > Widgets and find an Header widget area according to your header type and remove Side Area opener widget from there.
If you have any further questions, please submit a ticket on our support forum https://mikado.ticksy.com/ and one of our support agents will assist you.
Mikado
Hello, What is the author’s response time in business days concerning your support..?? Regards
Hello,
Usually we respond within one business day, however due to some major theme updates recently, response time got increased a bit, but we’re doing our best to reach out to all users as quickly as possible.
Anyway, We located your request #1964516 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Mikado
Perfect, thank you
In this case, can you plesae ask the support to answer my last post reply send 4 days ago… ? (ticket number #1964516)
Regards
Perfect, thank you
In this case, can you plesae ask the support to answer my last post reply send 4 days ago… ? (ticket number #1964516)
Regards
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Mikado
Does the booking plugin comes bundled in with the theme ?
Hello,
Thank you for reaching us!
No, we didn’t include any booking plugin for Curly theme.
Mikado
Hello, I opened a ticket last week about a bug in updating the theme. Unfortunately I haven’t received an answer yet. How long will this take?
Hello,
We located your request #1972669 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Mikado
Hello, I know you’re full of tasks, but our instagram issue ticket is waiting too since Thursday. I’ll be grateful for your answer.
Hello,
We located your request #1970994 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Mikado
Hi is there a reason we can’t see your Aviana theme preview?
https://themeforest.net/item/aviana-an-elegant-lifestyle-and-wellness-theme/20872284Thanks!
Hello,
Thank you for writing in and reporting this. It was some problem with the server. It is reported and should be resolved already. Please, try to access our demo website now: https://aviana.mikado-themes.com/landing Thanks!Best, Mikado
Hi,
I opened one more tickets on your support 3 days ago, but once again there is no follow-up
Its not normal I should write every time here to get an answer on your support…
regards
Hello,
We are really sorry because you waited longer. We are overwhelmed with tickets because of new updates. Anyhow, your ticket is answers so you could check response on ticksy.
Best, Mikado
