1952 comments found.
Hello, I have a problem with the header theme and elementor pro. When I configure a footer with element pro the header disappears then I would like to keep the header of Sober and used the footer of element pro. A solution?
Hi,
At this moment, we didn’t test this theme with Elementor yet. Please open a ticket on the support site. Our supporters will help you check if it is possible to fix this issue.
http://uix.ticksy.com/Kind regards
is possible remove the label “product stock” in the page of article ?
Hi,
Yes, you can use CSS to remove it.
what code do i put in?
You can use this CSS:
.stock { display:none; }
Or follow this tutorial to hide it with the setting of WooCommece.
https://devanswers.co/hide-remove-stock-amount-woocommerce/Kind regards
yes, it works, thanks 
Another thing… We have just 3 products… It is badluck for us
... No possible to have just 3 columns??!! Why… Why 4 are minimum… So we will present our products with empthy space on the right side… I dont understand… I jumped from FLATSOME template to yours, because of cleaner and in some way more sophisticated design… Also your administration (settings of template) are much better organized… But FLATSOME had this basic settings resolved very well!!
... And I know that is it maybe possible to make it functional and better with CSS or some another tweaks…
Thank you.
You can see what i mean here: https://www.dropbox.com/s/rwt7z67bfi7e8qh/Sober-Shop.PNG?dl=0
Hi,
Please open a ticket on the support site. Our supporters will guide you how to set 3 product columns.
http://uix.ticksy.com/Kind regards
Hi, I just want to ask you if will be possible to make in future updates better setup for header? Every professional website is saving space… But yours is so space generous… But it doesnt look good also to have white thick stripe from up of site… And I dont understand, why the icons (user + cart) are not complete up… It should be basic of some UI!?... Or not? I am sorry, for my bitter voice… But I really dont know, why on some generally very nice and clean template, which Sober is, basics dont work?? And please dont tell, that I can open ticksy… I bought template becouse I want to automate, simplyfi and speed up thinks, not to tune CSS with your coder…
Thank you!
You can see what i mean here: https://www.dropbox.com/s/1l5akhqvd6gutp1/Sober-Header-v3.PNG?dl=0
Hi,
Please open a ticket on the support site. Our supporters will guide you how to set 3 product columns.
http://uix.ticksy.com/Kind regards
Hello,
I intend on purchasing your theme, however, I’d like to know if your theme supports video in product gallery?
Unfortunately, this theme doesn’t support video in product gallery at this moment.
Is it possible to leave the product preview in the mobile version with two columns on the home page and in the store catalog? If this is possible, the theme will look much better in the mobile version. On the product page, you could also have an option to display the related products in the carousel type, with two columns.
Hello,
Yes, you can change the display of products on mobile to 2 columns.
At this moment, Sober doesn’t support to display related products as a carousel. We’re supporting in future updates.
Kind regards
This theme is 5 stars. I should have bought this instead of Konte of uixthemes. I really regretted buying the Konte theme. It’s this theme that I need.If I could buy, I would buy and recommend this theme (Sober), no doubt. The design of the Konte theme for desktop is very bad.
Hello,
Thank you for your feedback. If you don’t like the design of Konte and want to use Sober theme instead, you can place a refund request for the Konte theme and then buy Sober. Please submit this refund request form:
https://themeforest.net/refund_requests/newThank you
Thanks. I’ll buy the Sober theme. I loved it. He is wonderful. I want to use the refund right away to buy this item. Envato said it takes 3 to 5 days, is that correct? I am waiting for the refund to buy soon. Thank you!
Yes, it usually takes 3 – 5 days to process a refund request. You will get refund soon.
I am considering buying either sober or konte (not decided which yet) maybe you could help…
For google shopping ads you need to display the delivery, returns and contact info on your product pages. Where using your theme would be best to place this information in a stylish way that is prominent?
For both sober and konte if use use woocmerce own doc on adding a new product tab will this work and would they function and styled correctly just like the description and review tabs? https://docs.woocommerce.com/document/editing-product-data-tabs/#section-5
1) As my short descriptions are kind of long… a cool feature would be to add a read more/expand text below the short description if the short description is over a certain amount or characters. This will help to keep the add cart buttons above the fold if you want to use a longer short description.
2) Any plans to add a 3 column layout like this to either konte or sober? https://image.ibb.co/fKMjge/sidebard_checkout_box.png whereby the product image is on left, the short description is in middle and then a box with add cart buttons etc on right with a sidebar directly underneath this box. If you know what I mean? This will also help me to add delivery and return info in the sidebar which can easily be seen without scrolling too much or it being out if sight or add a list of best selling other products in the sidebar for people to see.
Hello,
Regarding your questions. You can use the product description to share the delivery, returns and contact info. It is the best way to display these kinds of information on the product page. Besides, you can create separate pages to display them.
And yes, both of our themes do follow the WooCommerce standard as well as WordPress requirements. The code snippet inside WooCommerce documentation will work with our themes.
1. By default, WooCommerce displays the content of the short description fully on the support page. You can try to use shortcode to display some first lines then require users to expand it to read fully. But we think you should shorten this description to help people easier to understand your product at first sight. Then use the Description to describe more about your products.
2. Unfortunately, at this moment, we have no plan to add a layout like this for the product page.
Kind regards
Hi
I have a problem with the template, sometimes when I enter the home the products appear stacked, the only way to look good is to zoom out, I have tested on several computers in Chrome and all have problems.
http://prntscr.com/nzrm83Hi,
It seems you are using an old version of the theme. Please update it to the latest one to fix this issue. Please open a ticket on the support site if you need further assistance. Our supporters will help you check this issue.
http://uix.ticksy.com/Kind regards
Hi, i saw you suggested to use Loco Translate to translate the theme. Can it also translate those headers “All Products, Hot Products, New Products, Sales Products” on the Shop page? and should i translate the parent theme or the child theme if i currently using the child theme? Thank you!
Hi,
You can use Loco Translate plugin to translate themes and plugins on your website. Please follow this documentation to translate your site.
http://docs.uix.store/sober/#/translate/translate-siteYou need to translate the parent theme and plugins to translate your site fully.
Kind regards
Hi – having some issues with some pages in nav that don’t display on home page but display when navigating to another internal page. not sure why the fourth nav item disappears on home and not on others. help appreciated…
Hi,
Thank you for your feedback. Please open a ticket on the support site and provide your website address with the admin login credentials. Our supporters will help you check and fix this issue.
https://uix.ticksy.com/ticket/2029430Kind ergards
Hi @uixthemes How do i sticky my header menu? Thank
Found it
It’s great to know you found it. You can also check the theme documentation to find other options of this theme.
http://docs.uix.store/sober/#/Besides, our supporters alway ready to help you if you need more assistance.
http://uix.ticksy.com/Kind regards
Hi, i just updated to the latest version but now seeing a woocommerce-page-header on all my pages, is this a new feature thats been added, i can’t seem to find any setting to turn it off:
https://www.dropbox.com/s/46iyn9vc0ko79e6/sober-woocommerce-page-header.jpg?dl=0the grey shopping cart and login link is what im referring to
Hello,
That page header is displayed on shop pages, account page, cart page only. Could you please provide your website address? We will help you check this issue.
Thank you
sure, www.essoma.com, i think it was to do with the latest woocommerce update
Hi,
Please email to use the admin login credentials. We need to access the admin to check this issue.
Thank you
i just paid for 6 months more support, but unable to submit a ticket via https://uix.ticksy.com (still says my license has expired for support), do you have an email i can use instead
Hi,
On the support site, you need to enter new license of the extended support you just purchased, replace the old one. Then you can submit tickets normally.
Besides, you can email to use in the contact form on this page:
https://themeforest.net/user/uixthemesKind regards
Hi, great theme. How can I import only one specific startpage? The one called full screen. Thanks!
Hi,
You can open a ticket on the support site. Our supporters will give the code of that page. Then you can create a new page and insert the page content manually.
http://uix.ticksy.com/Kind regards
Items can’t be deleted from the Wishlist. Is this a known issue?
Hi,
It could be a cache issue. Please check the cache settings on your site and ignore the url of the wishlist page.
Kind regards
Hi, I’m not using cache on WordPress nor the server. I cleared cookies to test also using incognito mode and I can’t eliminate products from the wishlist. Any other idea?
Hi,
Please mail us your website address and the admin login credentials. We will help you check this issue. It could be a problem from a plugin on your site. You can use the contact form on my profile page to contact us.
https://themeforest.net/user/uixthemesKind regards
Hi, I have problems updating VP Bakery Page Builder. Could you provide me a license number in order to keep this plugin updated? Thanks.
Hi,
Please follow this documentation to update that plugin.
http://docs.uix.store/sober/#/update/update-pluginsKind regards
Hello! I used to have the option to change the page header, hide breadcrumbs, and other things under the WP Bakery Page Builder section. That option is no longer there which leaves me with no option to change the page header image of a custom page. How can I bring this section back?
Hi,
It seems you deactivated the Meta Box plugin. Please re-activate it to have Display settings in pages.
Kind regards
How do I install it again if I deleted it from my plugins?
You can required install plugins in Appearance > Install Plugins.
Hi! The Links for “close error/success” message doesn’t work on our site. Is this a common known problem?
Hello,
It seems to be a conflict issue on your site. Please open a ticket on the support site and provide your website address. Our supporters will help you check this issue.
https://uix.ticksy.com/Kind regards
Hello, can you help me where I can change my logo? and what is the size of logo?
Hi,
You can change the logo in Appearance > Customize > Header > Logo.
You can design your logo in any size you want, the theme will display it properly.
Kind regards
Hi,
how can I change SVG logo for my website? I tried to replace current SVG file in Sober theme, same as in sober-child theme but it doesn’ t work. Still display Sober logo. I tried to do some changes in code but it was not working for me too. Can you help me please?
Thank you, best regards,
Michal
Link to logo https://gasadesign.cz/wp-content/themes/sober/images/logo.svg (uploaded the new one but still display Sober)
Hello,
You just need to upload your svg logo to folder “images” inside your child theme. The file name must be “logo.svg”.
If you don’t see the change, it may be the cache issue. Please clear all caches and test it again.
Kind regards