190 comments found.
Hi. I have a few questions I would really appreciate if you could help me with.
- Can the order of the videos be modified? Or do they appear by publishing order?
- Are the thumbnails picked up from the video or do I need to add them separately?
- Can I make heading in between the videos (Here I have an example of what I mean on my actual website www.tessmaserobrioso.com)
- Can I change the orange color of the heading?
- Can the size of the live preview be changed?
- Are the other headings except the top and side one?
Thank you.
Hi, Thanks for contacting us about our product! About your questions we ca answer as below: 1. You can order videos by many fields: https://prnt.sc/qckkvo or select video to display: https://prnt.sc/qckldc 2. You need add video thumbnail in featured image: https://prnt.sc/qckm4c 3. Your site you send us now return white page. So we can’t see it. However our video have some style: http://dev.harutheme.com/harutheme/circle/videos-grid-2/. You can see in menu 4. You can change color for site: https://prnt.sc/qckqfy 5. We don’t understand this questions however you can change font size in Typography option. 6. It’s better if you have screenshot. However in our theme have many Heading style and you can choose to use. Hope this help! Regards!
I have been trying to install the demo #1 from this template for this site https://wcreative.com.au/ but it just keeps going around in circles (Loading) and never installs. I was hoping to use the demo as a basis for a new site. I have tried approx 30 times but every time unable to setup demo content.
ScreenCast : https://www.loom.com/share/bdd0cc0487af4ff88c59c2330882b7ec
Hi. We have just replied to you via email. Regards!
Hey. it says that the template is adapted for Woocommerce, but when I installed Woocommerce the site design shows that it is not adapted: (( if you can help me …
Hi, Thanks for choosing our product! Please send us an email to harutheme@gmail.com with your site url and admin account. We’ll check it for you. Regards!
Thanks. I have already sent all the data to you
We have just replied to you via email. We’ll check and update it later. Regards!
Hi, I added two new custom fields as you can see in this image: https://i.postimg.cc/L4tp4rS8/Screenshot-2019-11-14-Edit-Film-Pro-Hd-Latino-Word-Press-1.png I can display these fields correctly in any template but I cannot add them to the player. The “Option 1” and “Option 2” tabs appear on the player but when you click on them nothing happens. As I think I need to edit a css class of this code located in the film-player-direct.php file I can’t find the css file where “server-facebook” is located to replicate the code and thus make the player work correctly with my two new custom fields. Here you can see my player https://prohdlatino.com/film/drive-angry/ Thanks
<li>
<a href="javascript :;" data-server="facebook" data-video-id="<? php echo esc_attr ($ video ['link_server7']);?>" class="server-facebook">
<? php echo esc_html ($ video ['title_server7']); ?>
</a>
</li>
Hi, Thanks for choosing our product! Sorry but add new sever is not easy as you think here (use CSS display). We used Ajax in this case. You can see in wp-content/themes/haru-cirlce/assets/js/haru-circle.js on line 1454: http://prntscr.com/px7l7s. Ajax function template in wp-content/plugins/haru-circle-core/templates/circle/film-modal.php. If you add new server you need process in here: http://prntscr.com/px7m0j. The code js when change video source: http://prntscr.com/px7mk3 . You will need customize wp-content/plugins/haru-circle-core/templates/circle/player-ajax.php to display your new server. Hope this help! Regards!
Hi How to add Google Drive؟ /:
Hi, Thanks for contacting us and choosing our product. Please follow this topic tutorial to use Google Drive link: https://harutheme.com/forums/topic/how-to-use-google-drive-links-for-movies/. Hope this help! Regards!
The video you downloaded from Media Library does not work on Firefox and iPhone )))):
Hi, We checked on Firefox and it’s working fine: http://prntscr.com/ptig6a. And on Pphone: https://prnt.sc/ptigxe. Please check permission of your MP4 or WebM file. Hope this help! Regards!
HI there,
Nice template !
Is this possible to integrate Dailymotion video and to display the view count for each one of them ?
Regards
Hi, Thanks for contacting us about our product! Now our theme doesn’t support Dailymotion. However we’ll notice this and update in next version. We’ll noticed to you when we updated. Regards!
Hi, We have just added Dailymotion server. https://demo.harutheme.com/circle/video/daily-motion/ . However view count not doesn’t supported. We’ll research it later. Regards!
hi, i have a problem with fonts and colors. i change it at https://www.vincenzomilano.it/ with the color of the logo (d52a11) i change it in the theme panel but nothing happen. i change the fonts with a plugin, but i don’t want to use it so can you fix the problem?
Hi, Thanks for contacting us and choosing our product! Please follow our video tutorial to change Color and Fonts. You need Enable SCSS Compiler as our document. https://www.youtube.com/watch?v=dfTemCtm0N4. Hope this help! Regards!
I have tried several times but neither color nor font has changed
Hi, Please send us your site url and admin account via email harutheme@gmail.com. We’ll check it for you. Regards!
hello i have a small problem, when sharing a video link it doesn’t show the small preview image for example when you share it on whatsapp or viber.. it seems silly but for what i create the portal is very important.. hope you can help me with this. regards and thanks in advance
Hi, Please try to use this plugin: https://wordpress.org/plugins/wonderm00ns-simple-facebook-open-graph-tags/ . So you can select image for sharing. Hope this help! Regards!
After the 20 September update, my child stylesheet is no longer loading. Any ideas?
Hi, Please send us an email to harutheme@gmail.com with your site url and maybe admin account. We’ll check it for you! Regards!
Hi there, does this theme supports RTL?
Hi, Thanks for contacting us about our product! Sorry but our theme doesn’t support RTL. However you can custom it follow this tutorial: https://codex.wordpress.org/Right_to_Left_Language_Support. Hope this help! Regards!
Hİ, how to change this word in the works section “ALL” this word not in pot file. and i try Loco translate but not found this word and cirle-shortcodes or circle-portfolio.
and the help department didn’t accept your key despite my new purchase so I keep writing here
Hi, Thanks for contacting us and choosing our product! If you want to translate to other language you can use Loco Translate plugin (translate both Haru Circle Core plugin and Haru Circle theme). If you want to change All to other word you can use child theme to customize it follow this topic: http://harutheme.com/forums/topic/customize-wordpress-theme-using-child-theme/. Example you change all word in shortcode video you can find it in wp-content/plugins/haru-circle-core/templates/posttypes/video/grid.php : http://prntscr.com/ok5xrr . About create account support please send us an email to harutheme@gmail.com. We’ll check it for you. Regards!
Thank you. My problem is completely solved. Good work
Thanks for your feedback! If you like our product please vote 5* for us to help us improve our product in future! Regards!
Hi,
Is this theme compatible WP 5.2.x?
Hi. Thanks for contacting us about our product! Our theme is compatible with latest version of Wordpress (5.2.2). Regards!
this info is missing on the description… Thank you for your reply!
We’ll update our description asap! Thanks so much! Regards!
When changed a header logo, there is our logo seen on PC and your Circle logo seen on Apple and Android. This is crazy! What’s wrong???
Hi, You need change it in Theme Options -> Header -> Header Mobile: http://prntscr.com/og50nd. We’ll notice to move it to Logo section. Here is online document: http://document.harutheme.com/circle/. Support forum: http://harutheme.com/forums/forum/themes-support/circle/ and Youtube channel: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber . Hope this help! Regards!
When I download the theme it shows the blog. How can I change it to the other versions (creative agency, studio etc)?
Hi, After active theme you need install all required plugins. Then you can go to Theme Options -> Demo Importer and choose Demo you want to import. More details you can see in this topic: http://harutheme.com/forums/topic/how-to-import-demo-data-automatic-in-harutheme/. Here is document of theme: http://document.harutheme.com/circle/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber and support forum: http://harutheme.com/forums/forum/themes-support/circle/. Hope this help! Regards!
Hi. I’ve changed menu font (tried several times in: “theme options/typography/menu font”) and it’s still the same default serif font. Any suggestions?
Hi, Thanks for contacting us and choosing our product! Please go to SCSS Compiler (Enable it) and Re-save Theme Options. You can turn off it after get menu font. Hope this help! Regards!
It doesn’t help. Still the same font even if SCSS Compiler is enabled.
Please send us your site URL and admin account via email harutheme@gmail.com. We’ll check it for you. Regards!
Hi guys,
I have tried to change the logo and it seems to be working on the computer-version. However, the changes is not made on the mobile-version. Can you explain me why this is happening? I have changed it both on the actual page and also in the Theme Option
Kind regards
Hi, Thanks for choosing our product! This topic will help you fix it: http://harutheme.com/forums/topic/my-logo-is-not-change/ Hope this help! Regards!
Hi,
Thank you for your reply, but unfortunately I already did that, it does not seems to be helping 
Regards
Hi, Please send us your site url and admin account via email harutheme@gmail.com . We’ll check it for you! Regards!
How to change the label into the Wordpress CP/Single portfolio item/ under project information? I don’t want the field Team Member, so i want to change with other information i need. Possible to change or add other fields? Thanks
Hi, Similar reply above you can use child theme to customize template display. In this case the template to customize in wp-content/themes/haru-circle/templates/single/portfolio-single-x.php (x is style you are using). You can remove Team field: http://prntscr.com/nwmh05 You can add more metabox follow this topic tutorial: http://harutheme.com/forums/topic/add-new-metabox-circle-single-video-film-actor-director/ Hope this help! Regards!
Hi, thanks for your reply but it seems that the child version of the file theme-metabox.php doesn’t work. I change for example the label “Select images gallery for post” into “Select images gallery for post1” at line 637 but it work only outside the child theme (not inside the child theme folder (/wp-content/themes/haru-circle-child/framework/include/theme-metabox.php)
How to fix?
Hi, Please note in our topic tutorial. We support only customize display template via child theme. With theme-metabox.php you need write direct in this file. We’ll research to add via functions.php in child theme later. Ragards!
hi, I need to call the portfolio category field key into my post grid as custom field. Do you know the name to add?
Hi, Thanks for contacting us and choosing our product! You can follow this topic tutorial to customize template display in child theme: http://harutheme.com/forums/topic/customize-wordpress-theme-using-child-theme/. In this case you will find the code to display category in wp-content/plugins/haru-circle-core/templates/posttypes/portfolio/loop/hover/title-category.php (line 13 to 23): http://prntscr.com/nwme60 but we already have hover option have category: http://prntscr.com/nwmen4 Hope this help! Regards!
Hi, We registered custom posttype like this: http://prntscr.com/nx2rrr You can try portfolio_category or portfolio-category . Hope this help! Regards!
Hi, Please try to use: taxonomy-portfolio_category . You can inspect element and find it like this: http://prntscr.com/nxi77o . Hope this help! Regards!
doesn’t work
https://prnt.sc/nxiapq
Sorry but did this use meta key of Advanced Custom Field? In our theme doesn’t use this plugin and you can’t get it if it display field of this plugin. Regards!
Pre sale question. Is there a way to either import data from IMDB or TMDB? Otherwise, would your theme be compatible with a third party plugin to import this data? Thanks for your time.
Hi, Thanks for contacting us about our product! Sorry but our theme doesn’t support import plugin. You need insert data like this: http://prntscr.com/nvoxwd . If you need add more data you can follow this topic tutorial: http://harutheme.com/forums/topic/add-new-metabox-circle-single-video-film-actor-director/ Hope this help! Regards!
Hello, i have à problem for import demo #1
look : https://www.skylake.fr/video/charret-events-soiree-hot-spicy/
No menu or image appears, no video …
Hi, Thanks for contacting us and choosing our product! About this issue you can set menu in Appearance -> Menu and set location for Primary Menu,... About images when import missing maybe it happen when you import demo data via HTTPS. So in this case please turn off HTTPs and reset database use this plugin: https://wordpress.org/plugins/wp-reset/ then import again. Hope this help! Regards!
