Hi,

Can you try clearing your site and browser cache? There has been some updated CSS for the topbar positioning and it seems like maybe your site is loading old CSS so it’s not working correctly. If you have cleared all cache and still have issues please share the URL so I can inspect and see if there are any child theme edits causing the issue as I’ve tested locally and can’t recreate the problem myself, thanks!

- AJ

Hi AJ, thank you for your response. I believe my old username is “sparked”. Look forward to the update.

Ok Geoffry I did find your old username and removed it so you should be able to log into the support now again

- AJ

ps: By the way in the near future I’m actually replacing the theme lightbox with a new/better script that won’t have custom skins – http://fancyapps.com/fancybox/3/ (just a heads up if you want to have a look at how it works)

Thank you AJ!

Nevermind! I cleared Chrome and things are displaying fine now. Thanks.

Hi AJ, Thanks for your positive reply. Our use would be to show comments (reviews) on from our portfolio posts and ideally would be an auto revolving slider type view of those comments that we could display on a different pages. So much like what you offer for different post-types already but just for comments. Hope you can do something like that one day, it’d sure be a great feature to an already fantastic theme! Matt

Hi Matt,

It’s a cool idea. Comment queries work very differently in WordPress to standard post queries. I thought pretty hard on this to see if it would be possible to add a setting to the current Testimonial modules so that you could grab a list of comments and while possible it would add a significant amount of bloat so it’s not worth it.

So my other thought would be something like a child theme modification where anytime someone adds a comment on a portfolio item it actually gets stored as a testimonial as well in the testimonials post type this way they can be accessed. Doing this means you could also hook into the comment form to add a “rating” field on your portfolio items.

Now…if you are using the Portfolio Comments simply so that people could submit ratings maybe instead you’ll want to try out my front-end testimonial submission form plugin instead for Total – https://wpexplorer-themes.com/total/docs/testimonials-form/ – this way instead of having the comments field on portfolio items you can have a separate form on your site that you can provide to your clients.

- AJ

Thanks for reply. Yes I saw the option for testimonials and the submission form plugin, but we need to use comments on individual portfolio items rather than site wide testimonials i.e. for us portfolio post types work as individual ‘gardens’ and people comment on the individual portfolio post (garden). Your idea of using the children theme to store portfolio comments as testimonial as well could work for us if that was possible.

Hi,

Sorry about this, my docs may have been a bit outdated because you are using “lightbox-group” and it should be ””wpex-lightbox-group” (with the prefix”.

Now…if you are using ACF I actually added in Total 4.9 the ability to display your ACF gallery via the Image Grid module like such: https://cl.ly/8fbedc

And if you want to do it manually you could always insert the Image grid on a page then in text mode copy the shortcode to place in your template like such:

<?php echo do_shortcode( '[shortcode_here]' ); ?>

- AJ

Hi,

This is AJ the theme author.

Sounds like you simply needed to install and activate the new Total Theme Core plugin. More info on the changelog for 4.9 here: https://wpexplorer-themes.com/total/changelog/ – as many functions have been moved into here such as the Total WPBakery modules.

Unfortunately there isn’t really a good way for me to warn customers about this new plugin besides the changelog and the noticed in the WP admin (themeforest doesn’t give us your emails so we can’t send out an email notice) but it was a required change.

Now, I will be releasing 4.9.2 later today with a couple other small fixes if you wanted to wait for that: https://wpexplorer-themes.com/total/upcoming-update-changelog/

- AJ

Awesome, thanks AJ! I’ll tackle this later in the week.

If you do have any issues let me know. I’m here to help!

Hi,

You can re-enable this via a child theme like such:

add_filter( 'wpex_vc_remove_elements', '__return_false' );

This will restore all unsupported modules: https://cl.ly/660682

You could also only restore the gallery if you prefer like this:

add_filter( 'wpex_vc_remove_elements', function( $elements ) {
    $key = array_search( 'vc_gallery', $elements );
    if ( false !== $key ) {
        unset( $elements[$key] );
    }
    return $elements;
} );

But I would recommend you check out the Total lmage Grid module instead which has way more options and better design: https://cl.ly/248b3c

- AJ

Hi Edwin,

This is AJ the theme author. This wouldn’t be possible using the Total “Header Builder” functionality because the way it’s coded it actually “removes” functions from the theme when you have it enabled to keep things optimized and prevent confusion (such as hiding all the normal header options in the Customizer).

To do what you want isn’t hard but it will require some coding via a child theme. You’ll want to insert your custom header template via theme hooks – https://wpexplorer-themes.com/total/docs/action-hooks/ – then you will want to use a little CSS to show/hide the header you want when you want it.

I can help with the code if needed, just let me know.

- AJ

Unfortunately there is no built-in way in WordPress to order taxonomy terms (like portfolio categories). But there are some nice 3rd party plugins that allow you to do this. For example this plugin: https://wordpress.org/plugins/taxonomy-terms-order/ (which has been tested and works well with the theme).

- AJ

HI,

This is AJ the theme author. I’d be happy to help but I need to know a bit more information. What issue or error message are you having exactly?

- AJ

Hi AJ

To answer your question this error didn’t happen with the 4.8.5 update.

It does appear that everything is working fine on my site and that the functions.php file was updated because it has the following at the very top.

/** * This file loads all the needed files for the theme to work properly. * * DO NOT : USE AN ILLEGAL COPY OF THIS THEME * DO NOT : EVER EDIT THIS FILE * DO NOT : COPY AND PASTE THIS FILE INTO YOUR CHILD THEME * DO NOT : COPY AND PASTE ANYTHING FROM THIS FILE TO YOUR CHILD THEME BECAUSE IT WILL CAUSE ERRORS * YES : USE HOOKS, FILTERS & TEMPLATE PARTS TO ALTER THIS THEME VIA A CHILD THEME * * Theme Docs : https://wpexplorer-themes.com/total/docs/ * Request Support : https://wpexplorer-themes.com/total/docs/how-to-request-support/ * Theme Snippets : https://wpexplorer-themes.com/total/snippets/ * Using Hooks : https://wpexplorer-themes.com/total/docs/action-hooks/ * Theme Support : https://wpexplorer-themes.com/support/ (valid purchase & support license required) * * @package Total WordPress Theme * @subpackage Templates * @version 4.9.1 */

The error I’m speaking about only came up once right after the 4.9.1 update completed and then never came back again.

Security, hmm. I did add an htaccess file to both the wp-content/themes folder and the wp-content/plugins folder for security since the 4.8.5 update. In the htaccess file is the following.

”<FilesMatch “\.(php|php\.)$”> Order Allow,Deny Deny from all </FilesMatch>”

Bill

Hi Bill,

Yes this code in the .htacccess file could cause the issue since it could deny access from WordPress.

Now because of how updates work when ever a theme or plugin is updating it can generate errors if the page is refreshed before the update is fully complete (which maybe is what happened) but usually WordPress places a “Maintenance mode” so the site can’t be accessed during this time to prevent any warning triggers. It’s possible Maintenance mode isn’t working correctly on the server as well.

Now, I wouldn’t really worry too much about it, if everything still works correctly and the updates finish just fine, maybe it’s best to keep your security code in place and not mess with things. But if you do have an outdated site you wanted to test on you could always try removing the code to test and see if it helps.

- AJ

Thanks AJ

Makes sense to me to leave as is because all seems to be working fine. I think I’ll remove the htaccess code during the 4.9.2 update when it comes out as a test for curiosity sake. Hmm, could put the site in maintenance mode manually via the functions.php file in the child theme as well. Then just comment the code out after the update.

Have a good afternoon AJ and thank you again for your assistance.

Bill

Hi,

This is just a general server error. Looks like your server may have a pretty low memory limit for PHP which you’ll want to increase to at least 256MB – https://wpexplorer-themes.com/total/docs/increasing-memory-limit-to-php/

- AJ

Hi,

Sorry for any confusion with the update as there is no better way for me to let you guys know of the change besides the important notices on the changelog: https://wpexplorer-themes.com/total/changelog/

All you need to do to fix the issue is install and activate the newly bundled “Total Theme Core” plugin.

Let me know if you have any questions about this or followup issues.

- AJ

Hi,

Sorry for any confusion with the update as there is no better way for me to let you guys know of the change besides the important notices on the changelog: https://wpexplorer-themes.com/total/changelog/

All you need to do to fix the issue is install and activate the newly bundled “Total Theme Core” plugin.

Let me know if you have any questions about this or followup issues.

- AJ

I set a minimum requirement on the plugin to 5.6.37 which is pretty low as WordPress recommends 7.3+

I just updated the plugin on the server to change the requirement to 5.6.20 which is the minimum WordPress requirements – can you try deleting and re-installing the plugin?

Although I would highly recommend if possible upgrading your server to at least PHP 7.0 not only for security reasons but the speed difference is huge.

- AJ

I was able to upgrade to PHPc 7.1, which is the latest my hosting service has. It now works fine.

Nice! I’m glad to hear that

- AJ

Hi Bob,

*Lightbox: Oh, bummer. Thanks for the heads up on the lightbox skins. So I actually started coding the theme as I will be switching over to a better lightbox script – http://fancyapps.com/fancybox/3/ (already purchased the dev license) and didn’t have time to finish so I reset most but forgot one function

Replacing this file in your theme at Total/framework/core-functions.php will fix the issue with the lightbox skins: https://cl.ly/62fdc2

• Before/After: Thanks for the heads up. Looks like my script was checking for imagesLoaded which is no longer used for the module so it won’t render. The problem was I noticed on my test site the script is loading globally from another plugin so I couldn’t see the issue

I fixed this up in the plugin. You can temporarily switch themes, delete the plugin and re-install it to fix this issue.

• Image Carousel: So I actually standardized settings across carousels so slim down code and make it the same no matter the module. For some reason on the image module I had “Auto Play” enabled by default but not in the other carousels so now it’s disabled by default. Sorry about this, but I think it’s important moving forward to keep things consistent. If you edit the module to enable Autoplay will it work?

Thanks for reporting these issues! You never fail at finding them, it seems you use all the features that I tend to break, ha. Sorry about that.

If you want I can send you the updated theme and plugin via a ticket. But I will likely post 4.9.2 later today live as well and it is Friday which isn’t a huge traffic day for most people.

- AJ

Hi Bjorn,

To do what you want is actually fairly complex. So the way the filter works is the links have a data attribute telling it what to filter like such: https://cl.ly/8fffb1 – this data attribute then looks for any entry in the grid that has the same classname.

By default this is generated in the theme via PHP by looping through all the posts on the page and grabbing any categories they are in and then looping through those categories to generate the filter menu.

If you are using the “NavBar” to create a custom filter menu – https://www.youtube.com/watch?v=ifhQ7Fb-0lE – this is done slightly different by checking the menu item to see if it’s a term and if so adding the data filter tag with it’s ID.

In order to add custom fields to a filter would require changing a lot in your child theme including overriding the whole filter links items (there are ways to do this but it’s not optimal as the theme still runs some code that can’t be removed in any other way but manually) as well as hooking into the entry classes to insert your custom classnames to be used for the filter.

Depending what you are trying to do my recommendation is always FacetWP – it’s a pricey plugin but it’s dam good. It’s geared more towards developers as usually there is coding involved but when done right it works like a charm – https://facetwp.com/ (I’m not an affiliate).

- AJ

Hi AJ, Thanks for the explanation. Seems to be a lot of work. I will find another solution for my issue. I will keep FacetWP in mind.

Hi Paul,

Yes I will be doing this. I’m going to be doing quite a bit of updates to the docs in general and moving them to total.wpexplorer.com/docs/ as well.

If you have a local installation of the theme you could always create a temp site with WPbakery and the Total Theme Core plugin active to simply insert modules then in the “text” mode you can copy/paste them.

Also because all the shortcodes are defined inside the theme I was thinking I could write up a little script inside the theme to auto generate the list of shortcodes with their options. Just not sure where I would put this (since most customers would never use it). Thoughts?

- AJ

Sorry, late reply. Short of adding them into Theme Options, or having a separate documentation page, I’m not really sure.

Sorry about this another customer reported the issue and I”ve already patched it – https://wpexplorer-themes.com/total/upcoming-update-changelog/

For a quick fix you can switch themes temporarily and delete the Total Theme Core plugin, switch back to Total and re-install the plugin. Then clear the browser cache and it should be fixed.

I will be pushing out the theme update with the fix later today as well if you rather wait.

Sorry for the troubles,

- AJ