55 comments found.
Hello, I already installed GRETNA in my wordpress, but it shows me an alert, that I must update the “web builder” and it does not allow me to do the update. This makes the content of the template look bad.
How can I open a support ticket?
Hi, please send us a support ticket. Our team will help you. Thanks.
Hi, I checked this template by Google PageSpeed Insights. https://developers.google.com/speed/pagespeed/insights/ and as you can see this template is very slow – rating 3/100. Could you respond to it? Maybe this is old server problem, to high picture resolution? How to resolve this issue?
Hi, We didn’t optimise the item. We can offer you free optimisation after purchase.
Hi, I have imported demo, all page get this “vc_row”, can I get support? If I want to have page red on header and purple in footer on http://html.tonatheme.com/2018/gretna-landing/ should I renew the license to get support?
Hi, Yes, please send us a support ticket. Our team will help you.
Hey
What is the new update about ? do you have a changelog ? i can’t find one anywhere !!!
Hi, You will find it within full pack. There is a file called changelog.
I can’t log a ticket on templatepath.ticksy.com because it does show Gretna as a product. Therefore my purchase code can not be verified
Managed to log a ticket #2041169 thanks.
You will get the reply.
Does the orange background show on the services pages? If so, can you share a link please?
demo content not working? replace vc_row.php file with this https://gist.github.com/chriscooning/27491222d45d602a62d1a6efedc960cf under path “wp-content/themes/gretna/vc_templates”
We will check it.
Just bought this. No child theme or PSDs are included in the downloaded file. Can you supply these or do I need to get a refund?
Hi, You will get the file.
I’ve received two links that I can’t access. I’ve tried to respond to the ticket again and you’ve deleted it. These files should have been included from the start. I’m losing faith in Themeforest very rapidly.
Hi, Please give your ticket ID. We will check the issue.
Please help with demo content import i have tired both way as shown in documentation & also checked with different WP version but still its not working please help asap my client is waiting for demo ticket id #1931470
You will get the reply soon.
I tried many times to import the demo but it doesn’t work. Can you help me with it?
Please send us a support ticket, we will check the issue.
I did, can you check it 
Hi, i’ve just purchased the theme and theres nothing there. Can you help please
Please send us a support ticket with details. We will help you.
How do I change house 02 in the visual compositor you implemented?
Guys, I’m having hard time reaching you, as you are completely unresponsive in your support centre and it take couple of days to respond. Since I purchased the theme I would expect for the support to respond in max. 24 hours. Please get back to me as soon as possible.
Hi, Please give your ticket ID. We will check the issue.
1750873
Not even replying here neither in the support center.. list id in the newsletter is not working, how to fix it?
Hi, Sorry for the late. You will get reply to the ticket.
Hello guys
What kind of visual composer you have implemented ?
Hi, Its comes with visual composer.
Guys I am having one of the worst wordpress experience with your theme , there is nothing there and i would really want to know is there any way to refund my money back because i just lost 2 days in recoding and hard coding the whole structure
Please give details about your issues via our support center.
Hi
I am using your theme after a while ago and imported all of the demo files and options to the theme … But the problem is I cannot see the content of the page even though it is shown in wp bakery editor … Any solution to this?
Hi, Please send us a support ticket, we will help you.
When I try to preview the theme I’m getting Trojan alerts via my AVG and Malwarebytes. “We’ve safely aborted connection on tonatheme.com because it was infected with JS:Agent-DZX [Trj].
We are working on it. Thanks for the information.
Please check now.
Hi, i need am menu like themeforest menu… it has the main menu… Web Themes & Templates – Code – Video – Audio – Graphics – Photos – 3D Files
and Web Themes & Templates has a submenu All items – Wordpress – Simple Site Builder etc
Can i do that with your theme? There is a another way to do this. There is no theme or plugin can do that and i think its really handy for many categories.
Thanks
Hello
a fine theme. I would like to buy it but need for doing a bit extra page. signup & login page runs as popup.
Very nice theme. When buying can you deliver the .psd phootshop orange header from demo (bg-banner.png)?
?? not interested in selling your theme?
Does this theme work without using the visual composer / page builder? We prefer using only the regular WordPress editor (and soon Gutenberg). Thanks.
I am unable to upload the this theme properly. please help me hello@hatchhavies.com
Please send us a support ticket, we will check the issue.