165 comments found.
Please, could you tell me where can i translate “prev entry” and “next entry” for the navigation menu in Portfolio page? Thank you very much
Hi.,
Thank you for contacting us.
Go to wp-content\plugins\designthemes-core-features\languages\designthemes-core.pot file here you can translate the text “prev entry” and “next entry”
https://prnt.sc/pq0cgpPlease follow the instructions in the below knowledge base link for translating the theme.
http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/You can easily translate our theme/plugin via our PO file and LOCO translate.
Ref :
http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/ http://support.wedesignthemes.com/knowledge-base/how-to-translate-our-theme-using-loco-translate/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Perfect. Translated. Thank you very much
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello , i am having a problem , i delete the main menu , and create another menu to set up in the main location , but it doesn’t update the menu in the website, even i check the main location . I also deactivate all the plugins and reinstall them again. IPlease i need to fix it as soon as it’s possible.Waiting for your support. Thanks you.
Hello , nevermind just solved it. After deleting the menu , automatically it has removed from mega menu .I have just noticed it. Thnx.
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello once more. I am sorry but i need to solve a problem. In you home page in the demo you have a section with “Our success rate”. There i can see an image in the background but with a dark overlay. I thought that it was the result of the class dt-sc-dark-bg but it doesn’t work in my site. Could you tell me how can i put an image as the background of a row but with an color overlay (with alpha channel) over it? Than you very very much
Hi.,
We have fixed the background color overlay. Kindly check it out. Kindly refer the Screenshot https://prnt.sc/pnjipw
Regards., DesignThemes Support.
Hello and thank you but… if i test my site in firefox or Chrome (on macOS) the image is shown with the background color overlay. But not if i test my site in Safari. But… if i test your demo in Safari the background color overlay is shown right!! Its difficult to understand and its not a cache matter.
Hi imanguxara.,
Can you please be more specific about your query with some screenshots, so that we can help you better.
Regards., Designthemes Support
Thank you
anything about that? I don’t know if there is something in common with this but i think that there is a directory in your demo theme that is not present in the theme i bought. I am talking about the maps directory (framework/js/maps). Thank you for your support
Hi.,
Have you checked the site in Windows Safari? If yes, then you may occur some design issues. Because, Apple don’t make or support Safari for Windows any more. The last version of Safari for Windows was 5.17 (released in May 2012).
Reference – https://www.whatismybrowser.com/guides/the-latest-version/safari
But, our theme is completely compatible with MAC Safari – https://recordit.co/gadt69b12q . We have Check our Theme in Windows Safari too. But we didn’t get the issue – http://prntscr.com/ppmvtl .
Note: You are getting the issue even after using the latest version of Safari 5.17. Then please let us know your Website URL, including your FTP Credentials. We will Fix it for you.
Regards., DesignThemes Support.
so… i have checked my site in Safari for MacOS (last version) and in iOS 13 too. I sent you my site and credentials for mail two days ago. Please, let me know if i must send again these credentials. Thank you very much
Hi imanguxara..,
The issue have been resolved. Kindly take a look at your site.
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
great, but … not working in the second row when you can read “Nuestras delegaciones”. May i know how you solved it. Maybe, in that way i can solve the rest
Hello, the theme have error in the route from update to version PHP 7.2, please help.
(Warning: count(): Parameter must be an array or an object that implements Countable in /nas/content/live/fastfirewatch/wp-content/themes/homefix/framework/register-head.php on line 362 )
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Thank you, sent credentials
Hi kingcontent.,
The FTP details that you have sent is not working. Also please send us your wordpress admin details and the page link in which you are getting the warning error.
Regards., Designthemes Support
Hi Team. Great Theme. I have a quick question. This theme at the bottom mentions an app. Should I buy this theme does it come with an app? This is important and what I’m looking for.
Tina
Hi.,
Thank you for the interest in our theme and for contacting us.
Sorry for the inconvenience,
For the purpose of the theme or site we have designed like that, there is no apps included with our theme package.
You can make the site with an app link for the buttons or images to your site app or any other app links.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hello again. In your demo, when i visit the contact page i found the map. There i can see three markers. If i open one market, a windows is showed. That window has the background transparent and the logo of the home fix theme at the top. May i change the logo? May i choose a colour for the background? Thank you very much
Hi.,
Thank you for contacting us.
The Map Marker logo comes from the theme/site logo, you can can’t chnage the marker logo. Your site logo as the map marker logo.
If you wish to chnage the marker logo you ned to chnage the site logo as well. YOu can choose the marker as per the marker module option.
https://prnt.sc/pmn0mu https://prnt.sc/pmn18dKindly watch the following video to get a clear view.
https://recordit.co/U28wyW11vuAdd the below CSS code to change the color for the marker background
.gm-style .gm-style-iw {
background-color: greenyellow;
}
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Refer:http://prntscr.com/mkev23
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
done
Hi.,
Map marker done. Please check your page and mail – https://glovalservices.com/contacto/
Regards., DesignThemes Support.
Great. Thank you
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello and congratulations for your great work with homefix. I would like to know how to change the image for the “totop” button. Thank you for your support
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CS S>there you can paste the below code, and change the image link as per your need.
`#toTop { background: url(//homefix.dttheme.com/wp-content/themes/homefix/images/totop.png) no-repeat right bottom; }`
You have to change a background image URL as per your needs.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
Hello there I bought your theme Can I translate loading and Please Wait while the site is loading
Hi..,
Yes, Its possible. Get into wp-content\themes\homefix\framework\register-hooks.php and refer this – http://prntscr.com/pap0nf
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
I wonder if this topic works as an online classifieds system or directory where professional service providers can register and advertise their services. For example, an electrician wants to advertise his services on the site, he signs up and receives an area to advertise his services.
Hi..,
Thanks for contacting us!! Its a multipurpose theme but “electrician wants to advertise his services on the site, he signs up and receives an area to advertise his services.” This feature is not available in our theme. You can use any third party plugins for that.
Regards., DesignThemes Support.
Hi! How do I get rid of the topmenu(the black one) with location etc….thanks!
Hi.,
Thank you for contacting us.
Go to Dashboard > Headers > Edit the header you have assigned from Dashboard > Appearance > HomeFix Options > General > Site Header. Please refer to the screenshots.
Then move to the Header editor page then edit the first-row content (Tob Bar content) then move down to find the Disable row option under the Row ID field in the Row Settings window, then enable the option, save the chnage then update the page to hide the top bar content in your site.
http://prntscr.com/p7lwy0 http://prntscr.com/p7lwg6 http://prntscr.com/p7lwso http://prntscr.com/p7lxr9If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
thx!!!
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Waiting to see your 5 stars rating.
Thanks in advance.
Regards., DesignThemes Support.
Just 2 questions: 1.How do I change the bearded man on the right of the website, the one that scrolls down? And I want my logo just smaller on mobile view?
Hi.,
Thank you very much for the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Kindly send us the clear screenshot of your issues (change the bearded man on the right of the website) along with your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and fix the mobile layout logo issue.
Refer: http://prntscr.com/mkev23
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Wow fantastic theme, but I have an doubt, can I remove this L – O – A – D – I – N – G it appears when some one visit my website.
Hi.,
Thank you very much for your appreciation.
You can easily disable the page loader under Admin Panel > Appearance > Homefix Options > Site Loader.
Refer: http://prntscr.com/mjw04x
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Demo error! Help Please
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Note: Before installing the theme or demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/Regards., DesignThemes Support.
I have purchased this theme and when I installed, all the images from the demo content looks blur, I think i am missing a plugin and I dont know which one it is so please if you can help, I would be glad and also the homepage isnt showing as I installed the demo…., I would also like to add german as a language on the site so please kindly help out with the required plugin and other stuff that i might need.. thank you
Hi.,
Thank you for contacting us.
For Images :
Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/oiekm0Dummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. Here is the image purchase links.
https://www.dropbox.com/s/hhmrqzll3iy9lq9/HomeFix-images-purchase-Links.txt?dl=0Ref : http://recordit.co/nmhcP5As9q
For homepage is not showing as I installed the demo:
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data as per our demo site with dummy images.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
For Site Translation:
Please follow the instructions in the below knowledge base link for translating theme.
http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/How to translate our theme using Loco Translate
http://support.wedesignthemes.com/knowledge-base/how-to-translate-our-theme-using-loco-translate/If you are running a single language site other than English. Say for example if you are running German site only. Also in Dashboard > Settings, you need to change the site language to German.
Or, If you are running a multi language site, you need to install the wpml plugin.
We recommend WPML plugin for the multi-language site. Kindly note our theme supports and compatible with WPML plugin and the plugin is not included with our theme package, you need to buy it separately. Purchase link : https://wpml.org/purchase/
Regards., DesignThemes Support.
Hi, i have this error when i edit any page i get this error /wp-content/themes/homefix/framework/register-head.php on line 362 please help me to fix this error
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
there is version free to try (before buy)
Hi.,
Sorry, As of now we do not have the demo version login to check the site.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
thanks another comments in the page of booking where show you the steps of booking number 1 select date / time slot it should be appear the box of time and date immediately Not to go down at the end of the page. and the other question this template support Spanish language. thanks
Hi.,
1 ) Please be more specific about your query with some screenshot / video . So that we will help you better .
2 ) Yes , our theme supports Spanish language.
Regards., DesignThemes Support.
yes but the problem here not allowed me to upload picture if there is an email will be better. Thanks
Hi.,
Kindly, send us your issues with clear screenshot or video along with your site credentials to this mail id (support@wedesignthemes.com) so that we can get a clear view to help you better.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
i am really interested to buy this templates but i have doubt about mobile version
Hi.,
Thank you for the interest in our theme and contacting us.
Our theme fully supports responsive (mobile version)
http://recordit.co/HQS30VqmWeIf you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
why is the breadcrumb image not displayed on contact?
Hi.,
Please make sure that you have enabled breadcrumb option. Please refer the video : http://recordit.co/yMUzjNo0tR
If issues continues, Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
The breadcrumb option is enabled. I send you my credentials
Hi.,
Yes ,we have received your mail. We will reply in that mail , please have a look.
Hello, tell me how to remove the logo from to TOP. It moves along with scrolling the page.
Hi.,
Get into Admin Panel > Appearance > Customize > Additonal CS S>there you can paste the below code ,and change the image link as per your need .
#toTop {
background: url(//homefix.dttheme.com/wp-content/themes/homefix/css/../images/totop.png) no-repeat right bottom !important;
}
We hope you had a great experience with our theme and support, Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi there, i have issue which i can’t edit text on my WordPress, i don’t know if that is an outdated wp bakery or anything else, i have tried emailing you two times but haven’t heard anything back, thanks
Hi.,
We have already replied to your mail ( shahab.j3@gmail.com ) on May 13th – http://prntscr.com/npbntn , you have to update your plugins .
Regards., DesignThemes Support.
Hi there, unfortunately i looked at my emails and wasn’t able to find the email regarding updating the plugins, can you please send them again, i really need to update my website asap, all the best
Thanks I’ve already found the files, they were on my spam folder
hi there i actually have another problem is that i don’t know how to update them
Hi.,
Sorry for the inconvenience, Watch the following video to update the Visual Composer plugin.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video : https://www.youtube.com/watch?v=2vyZrLu7gb8
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hi there thanks for this information, but wp bakery is out dated already program ask for new update can you at least i get the latest version so it be fine for a while thanks
the problem still exists even tho i update my plugins with the files i received here, can you please help me fix this?
if you email them to me would be great i hope that works i started to get worried a bit 
reference:
“There is a new version of WPBakery Page Builder available. View version 6.0.1 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
“There is a new version of LayerSlider WP available. View version 6.8.4 details. Automatic update is unavailable for this plugin.License activation is required in order to receive updates for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme?”
change log for wp bakery
15.05.2019 – ver 6.0.1 - Fix: Tour element class error 15.05.2019 – ver 6.0 - Update: Compliance with coding standards - Update: jQuery Waypoints update to the latest version - Update: Fallback for previews added - Fix: Pageable container autoplay - Fix: Hover box does not flip on iOS devices - Fix: Responsive media queries work properly - Fix: WooCommerce products pages in preview mode - Fix: Data source for Post Grid works with correct taxonomies - Fix: Design options for elements work in preview mode - Fix: The Editor got broken after adding many images - Fix: The posts source got broken in Post Grid after importing data 13.02.2019 – ver 5.7 - Update: Compatibility with PHP 7.3 - Fix: WooCommerce corrected editable role - Fix: Page preview styles independent from view page
Hi.,
We have sent the latest version of the plugin files to your mail. Please update it.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
thanks for the email, i have already updated the plugins to the latest but still i can’t change anything on wp bakery
can you please send me your best email address so i can give you more details if you may want to see it yourself, thanks
Hi.,
Kindly send us your issues with clear screenshot or video to get a clear view along with your updated login details. So that, we can check and have a clear look form our end.
Email Id : support@wedesignthemes.com
Regards., DesignThemes Support.
i have just sent you an email, thanks
Hi.,
We have not received any login details from you. You can resend it once again to support@wedesignthemes.com .
Regards., DesignThemes Support.
I really like to purchse this theme but live preview it not working on mobile phone
Hi.,
Thank you for the interest in our theme and contacting us.
We have checked our site with mobile phone its working fine. Please send us the clear screenshots or video to get a clear view to help you better.
Regards., DesignThemes Support.
