1617 comments found.
Hi ThemeGoods,
Can I safely update to PHP 7.1? Because we get an error while checking the theme is compatible.
Best regards, Félice
Hi,
Thank you for purchasing.
Could you please provide error message you have please?
Hi,
Only when we do a PHP 7.1 check we get this message: Incompatible theme: Grand Restaurant.
Could you please provide more detail about PHP error message you got please? I checked the latest version of our theme with PHP 7.2 and I can see no PHP error there.
Okay, than we will give it a try and make a force update to PHP 7.1.
Thanks for your reply!
Having same issue as @mjphannaford : only my theme is all updated: Theme starting throwing an error. If you try to edit with content builder it erases the page, literally, when you try to save it. I am even able to save the changes to any page, I see the changes in the edit dashboard, but when I try to View the newly saved page, Presto! No content at all, only header and footer showing.. PLEASE HELP!!
Hi,
This issue happens because you are using old version of theme and required plugins. Please make sure you update to the latest version of theme and ALL required plugin.
Here is detailed instruction about how to update theme http://themes.themegoods.com/grandrestaurant/doc/how-to-update-the-theme/
I would like to download the demo for the theme 7 but the downloader doesnt work
Hi,
Thank you for purchasing.
Technically importing demo contents are multiple processes which download media files from demo server to your server.
So we are using the most completed importer script available in the market. However if there is some limited setting on your server which kill importing processes when it reaches certain level of server resources usage. It’s related to your server limitation.
Normally we can try to find other workaround for you to see if it works by using other plugin to manually import content first then try to import all media files later. To see if it’s working.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we import demo content for you. Thank you for your patience.
Hi. Demo content can’t be imported. It keep stated “Importing, please wait!” over a hour. Any solutions?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can import demo content for you. Thank you for your patience.
Hi. I just bought the theme and install it. But there is an error with the demonstration content. I’ve been more than 30 minutes and the content does not appear, it’s blank. No images, slider, texts, menus. It is urgent please. I just opened a ticket. Thank you
Hi,
Thank you for purchasing,
I replied your ticket. Could you please continue there.
Ok. Thank you
Im having problems with theme slowing down the website after demo import and then customized the site.
Hi,
Thank you for purchasing.
Please see detailed article here http://themes.themegoods.com/grandrestaurant/doc/how-to-speed-up-your-site/
The demo import is not working. It just spins forever, nothing ever imports. I see no manual file either for import.
I submitted ticket for help. Client needs it up in 6 days. I hope we can take care of these issues today or I will be looking for a refund to put the client into another template.
Hi,
Thank you for purchasing.
I replied your ticket. Could you please continue there. Thank you for your patience.
I am getting several errors during plugin installation stating “The plugin does not have a valid header.” for Revolutionary Slider, Envato Market, One click demo plugins and your Read Me First doc links that go to Theme documentation page goes to a dead page “Could not parse url !” Not off to a very good start I would say. Not sure how you have so many downloads when you have all these issues right out of the gate.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
We try to import Demo and its loading for more then 30 minit.. nothing show and keep on loading. We tried many time same issue. And cant find manual demo files to upload. Needed urgently.
I tried all the demos, and required Server Environment detail all in green
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Already submitted and waiting for reply.
Hello. My client wants to use a pdf for the menu rather than having the menu written into the page. Are there any issues with using this method? It will save a ton of time as the restaurant owner updates the menu regularly as a Word doc, saved as pdf. Much easier for them.
Hello, have two licenses of this template. Now I´m working with your template, demo 5. I will like to change logo and menu navegation like in demo 3. It is possible this? you can see a test environment here.
https://taberna7.controlmtest.es/Can you help me with this? Thank you
Hi,
Thank you for purchasing.
Yes of course you can. Please open Appearance > Customize > Menu > General > Menu Layout and select “Classic”.
Thank you! Other question is if there is any way to put in order I wanted the menú elements. Thank you again.
I´m testing this plugin and it looks it makes what I want. https://es.wordpress.org/plugins/post-types-order/
Ok glad you got it sorted! 
Hi! Im trying to use the form contact and the reservation form. But im not receiving anything on my email. I have my smtp configured to be possible to send emails from our site. Iv made tests and the smtp email tests are being sent from the site and received on my email. But from the forms of your plugin nothing happens. Thanks
Update: Im receiving emails from the reservation link form but nothing from the contact form. If I use the contact form 7 plugin i can receive emails from there. But i prefer to use the one you’v build for the site.
Update: Im receiving all the mails now. I have one more question about translating the Name: and Message: strings that are being received on the email. Im using Loco Translate to translate the strings. And for now everything is being translated. But i cant find any more strings to translate those fields. You have any sugestion?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Dear support, in the past you have helped me to get the timepicker in 24:00 mode. I have recently updated the original theme to the lastest version. But now all I see is 1AM to choose from?
Next to that I think there is a small problem/bug concerning of SEO by YOAST (11.1.1.) and the theme. Then the schema.org is shown on the page (header) in the background.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi Support, after discussing this with my client, the booking option has been replaced by a contactform. So it’;s only the SEO by Yoast thingie that is left.
Hello, I have a problem regarding demo data import. Pages are importing well, also settings and menus etc. But the images are not importing at all. Just look here: http://serwer23858.lh.pl/baczewskich/one-page/.
Theme version is 4.6, WP 5.1.1, other info:
Server Info: Apache/2.4.10 PHP Version: 7.2.1 PHP Post Max Size: 256M PHP Time Limit: 180 PHP Max Input Vars: 5000 Max Upload Size: 128M GD Library: bundled (2.1.0 compatible)
Please login with your purchased account so we can continue providing support for you.
Hello, the icon scroll is not working. Whats the trick to click and do a smooth scroll down from homepage?
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Also could you please provide URL of page which has issue please.
If you go to this link -> http://themes.themegoods.com/grandrestaurant/demo1/, the banner at the bottom of the image have an icon centered, that usually its for click and the the scroll down event happens. It its not for scroll, why its there?
That icon only a signal for user to scroll down to see more contents. There is functionality in it as you can see on demo site too.
In your demo, I click the icon and nothing happens. Iv tried with 3 different browsers.
Yes because it doesn’t has any functionality in that icon. That icon only a signal for user to scroll down to see more contents.
Ah, ok It would be nice that the icon had some funcionality (scroll to next section )rather than only visual. Anyway, iv made some js code to add it. Thanks
I need to remove the built in Reservation button(Function) can you please provide code to remove.
Hi,
Thank you for purchasing.
Could you please go to Appearance > Customize > Additional CSS and add below code
#tg_reservation {
display: none;
}
thanks
Hi,
Thank you for purchasing.
You can add class=”tg_reservation” to your HTML anchor code. For example.<a class="tg_reservation"></a>
Hello bro! Where can i do that?
Thanks
You can just add anchor HTML code to post/page/widget HTML editor.
Hello mate, the problem its your contact form isn’t a page/post/widget 
i don’t know how can i edit that form.
The form i’m using its the same that you use here: http://themes.themegoods.com/grandrestaurant/demo1/ “reservation menu option”
How can i insert a anchor there mate?
Thanks a lot,
Have a great day
Did you mean you want to add anchor link which open reservation form when user click it?
Yes bro! Exactly! 
Please see detailed instruction here http://themes.themegoods.com/grandrestaurant/doc/how-to-link-to-reservation-popup/
Hello brother thanks for your help!
I just find this: https://imgur.com/TFa5p4X
It’s the same? is on the line 955, not 900 like tutorial.
The code it’s a little bit different than tutorial, i replace all line for this code: jQuery(’#tg_reservation, .custom_reservation’).on( ‘click’, function() {
Or i have to stay with “jQuery(’#tg_sidemenu_reservation:not(.custom_link)’) before?
Other question, i do this in child theme or direclty on theme?
Thanks a lot :)))
<a href="#" class="custom_reservation button">Your Text</a>
I sented to you an email mate!
Thanks :))
Woocommerce -> reports -> select custom date -> click go. Then i redirect to blank page with this error “Cannot load wc-reports.”
Hi,
Thank you for purchasing.
According to WordPress thread here https://wordpress.org/support/topic/cannot-load-wc-reports/
This is their suggestion.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- WordPress Environment ###
WordPress address (URL): https://2019.jfchen.ca Site address (URL): https://2019.jfchen.ca WC Version: 3.6.2 Log Directory Writable: ✔ WP Version: 5.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_CA External object cache: –
- Server Environment ###
Server Info: Apache PHP Version: 5.6.40 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 64 MB PHP Time Limit: 60 PHP Max Input Vars: 4000 cURL Version: 7.64.0 OpenSSL/1.0.2r
SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.14-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔
- Database ###
WC Database Version: 3.6.2 WC Database Prefix: wp_ Total Database Size: 1.64MB Database Data Size: 1.48MB Database Index Size: 0.16MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB order_details: Data: 0.00MB + Index: 0.00MB wp_commentmeta: Data: 0.00MB + Index: 0.00MB wp_comments: Data: 0.00MB + Index: 0.01MB wp_ewwwio_images: Data: 0.00MB + Index: 0.01MB wp_ewwwio_queue: Data: 0.00MB + Index: 0.00MB wp_links: Data: 0.00MB + Index: 0.00MB wp_options: Data: 1.29MB + Index: 0.04MB wp_pmxi_files: Data: 0.00MB + Index: 0.00MB wp_pmxi_history: Data: 0.00MB + Index: 0.00MB wp_pmxi_imports: Data: 0.00MB + Index: 0.00MB wp_pmxi_posts: Data: 0.00MB + Index: 0.00MB wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB wp_postmeta: Data: 0.03MB + Index: 0.02MB wp_posts: Data: 0.02MB + Index: 0.01MB wp_revslider_css: Data: 0.09MB + Index: 0.00MB wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB wp_revslider_sliders: Data: 0.01MB + Index: 0.00MB wp_revslider_slides: Data: 0.02MB + Index: 0.00MB wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB wp_termmeta: Data: 0.00MB + Index: 0.01MB wp_terms: Data: 0.00MB + Index: 0.01MB wp_term_relationships: Data: 0.00MB + Index: 0.00MB wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB wp_usermeta: Data: 0.00MB + Index: 0.01MB wp_users: Data: 0.00MB + Index: 0.01MB wp_wc_download_log: Data: 0.00MB + Index: 0.00MB wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
- Post Type Counts ###
attachment: 4 customize_changeset: 6 nav_menu_item: 6 page: 10 post: 4 product: 2 revision: 17 scheduled-action: 1 shop_order: 2 wfm_food_menu: 4
- Security ###
Secure connection (HTTPS): ✔ Hide errors from visitors: ✔
- Active Plugins (15) ###
EWWW Image Optimizer: by Exactly WWW – 4.7.3 WooCommerce Food Menu: by CodeAstrology – 1.0 – Not tested with the active version of WooCommerce Grand Restaurant Theme Custom Post Type: by ThemeGoods – 3.2 Jetpack by WordPress.com: by Automattic – 7.2.1 Mailchimp for WordPress: by ibericode – 4.5.1 Slider Revolution: by ThemePunch – 5.4.8.3 Woocommerce Advanced Bulk Edit: by George Iron – 4.2.2 – Not tested with the active version of WooCommerce WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.11 WooCommerce Stripe Gateway: by WooCommerce – 4.1.16 WooCommerce Local Pickup Time Select: by Matt Banks – 1.2.0 – Not tested with the active version of WooCommerce WooCommerce Services: by Automattic – 1.19.0 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.6.2 WP All Import Pro: by Soflyy – 4.2.9 WP Force SSL: by Kostas Vrouvas – 1.4 WP All Import – WooCommerce Add-On Pro: by Soflyy – 2.2.7 – Not tested with the active version of WooCommerce
- Inactive Plugins (4) ###
Akismet Anti-Spam: by Automattic – 4.1.1 Hello Dolly: by Matt Mullenweg – 1.7.1 Imsanity: by Exactly WWW – 2.4.2 WooCommerce Offline Gateway: by SkyVerge – 1.0.2 – Not tested with the active version of WooCommerce
- Settings ###
API Enabled: ✔ Force SSL: – Currency: CAD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)
Connected to WooCommerce.com: ✔
- WC Pages ###
Shop base: #6 – /shop/ Cart: #7 – /cart/ Checkout: #8 – /checkout/ My account: #9 – /my-account/ Terms and conditions: ❌ Page not set
- Theme ###
Name: Grand Restaurant Version: 4.8 Author URL: http://themeforest.net/user/ThemeGoods Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔
- Templates ###
Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: grandrestaurant/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0 Outdated Templates: ❌
Learn how to update- Action Scheduler ###
Complete: 1 Oldest: 2019-05-01 14:23:23 -0400 Newest: 2019-05-01 14:23:23 -0400
Pending: 0 Oldest: – Newest: –
Canceled: 0 Oldest: – Newest: –
In-progress: 0 Oldest: – Newest: –
Failed: 0 Oldest: – Newest: –
`
According from log you provided.
1. Please update your server to PHP version 7 or above
2. Change PHP Post Max Size: 64 MB
3. Change PHP Time Limit: 60
4. Change PHP Max Input Vars: 4000
5. Install PHP extension cURL Version: 7.64.0 OpenSSL/1.0.2r
Please contact your webhost about this information. They should be able to do it for you.
it DOEST NOT have any issue IF i switch to other theme.
Could you please provide WordPress and FTP accounts here please https://themeforest.net/user/ThemeGoods
Hi, contact form is delivering to Apple Mail but not Gmail? How do I fix this?
Hi,
Thank you for purchasing.
It might went to your gmail spam folder. Could you please check there.
Thanks. Also, can I change additional information at checkout to be a required field? Where do I do that?
You will need to install 3rd party plugin to customise that part. For example this one https://wordpress.org/plugins/woo-checkout-field-editor-pro/
My logo was fine on my test server but when i transferred it over to the clients server everything works fine but the logo is stretched? I don’t understand why and i have tried everything.
I have also tried the following custom CSS:
.top_bar.scroll .logo_wrapper img { max-height: 150px !important; }
.logo_wrapper img { max-height: 150px; }
None of this works….
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
