198 comments found.
Hey, I have a question: Can I use the template with Elemtor Pro? Cause some templates aren´t work very good with Elementor. Thanks
Hello! This theme is WPBackery compatible
Hey, is WPBackery = Elementor? Didnt know that. Thanks
Hello! They are similar builders.
Ok, but how is the experience with Elementor? I have one license left and have to use elementor. In the past I had one template, that doesnt fit with elementor and was horrible to handle. No fun. I wan´t to avoid that again. Thanks again
We are sorry but you won’t be able to use this theme with Elementor
Hi, I’m facing issues since the new WP 5.5 update, although the theme is updated, Revolution Slider is not loading the images, seems broken.
Any assistance is appreciated, TIA!
Hello! Please make sure that you’ve updated the required plugins as well
I am unable to download the latest updated version of the theme, I only receive the earlier version (1.13.6) via Download.
The latest version is 1.13.6 Please make sure that you’ve updated the required plugins as well
Thank you, appreciate your response.
Hello, The theme is not working along with Wordpress 5.5 (the single product page is not displaying well, as pictures are missing on some pages). I am sure your theme is making the issue, as I can produce it with your theme activated (and no other plugin, except Woocommerce, activated), while there is no issue with Storefront and Woocommerce… I also notice that there has not been any update on this theme over the last 10 months. Will you maintain it and create a compatible version, or is this theme definitely out of use? Thanks in advance for your kind response.
Hello! The theme update will be available later today
That’s great, thanks ! I am looking forward to it.
The update is already available.
I have not tested it intensively yet, but I can confirm that the bug I saw is now solved. Thanks for your reactivity. I appreciate.
Great.
Bad news… 24 hours after the update, there has been another issue. No image was loading on the homepage, and no link was clic-able on the header.
Here is what I see on Firefox console (the url of my website has been changed) :
Uncaught TypeError: jQuery(...).live is not a function gt3_animate_cart https://www.myurl.com/wp-content/themes/wizestore/woocommerce/js/theme-woo.js:317 <anonymous> https://www.myurl.com/wp-content/themes/wizestore/woocommerce/js/theme-woo.js:6 jQuery 4 i fireWith ready J theme-woo.js:317:24
Can you please solve that? Thanks again
PS : Rolling back to Wordpress 4.4.2 solved the issue, but it is of course a short-term solution.
Please submit a support request and our team will check it
Hello, could you please take a look at 31807 it’ s really very urgent Thanks for your understanding
Hello! All the tickets are answered in the order they were submitted. We do respect all our customers. Thanks for understanding
Ok, Ticket was already sent at 16.07, unfortunately no response till now except the admin access…
Hello I have a problem to enter the purschase code
Hello! Please submit a support ticket and our team will assist you
PLEASE SEND ME A LINK TO YOUR SUPPORT
Hi, Please i can’t enter my purschase code in the backend
Please submit a support request and our team will check it
Hello Team,
Can we have admin access to the current demo website to check some options? That would be great.
Thanks
Hello! It’s not possible, please submit a support ticket and our team will assist you
Hello, why is it not possible ? I have several points which I want to check directly on the demo backend and reproduce them on my website. If I create a ticket, then I have to create multiple tickets for different topics and this leads to more work and waiting time from my side as well as on the support side. Thanks
It’s not possible because of security reasons, we can’t share more info here. The support is provided via a ticket system only. You can provide a list of the questions you have and our team will assist you.
My license code says it is used elsewhere, but I haven’t used it anywhere
Hi there! Please submit a support ticket and our team will check it
I don’t know how to send a support ticket.
Hi there! I really like the theme and considering purchasing it for my store, but I have a doubt. I could not find the wishlist feature in the demo (only add to wishlist button is available). Is it possible to put a logo “add to wishlist” on the product card and have an icon with the counter of added products in the menus aside from cart?
Hi there! There is a cart in the header https://prnt.sc/s0nmfh also there is a wishlist on the item page https://prnt.sc/s0nmxr
hello, header and logo don’t work in theme option. Only in every single page.
Hello! Please make sure that you’ve read theme documentation that comes in the main theme zip file. The support is provided via a ticket system. This form is for presale or general questions. Thanks
I’m using child theme and trying to override some styles but it is not working. I think child theme css is loaded first and then all main theme styles are overriding them. How can i fix this?
Hi there! Please submit your request via this form https://gt3.zendesk.com/hc/en-us/requests/new along with your site credentials and we will check it.
Hello, I purchased the theme and we changed the domain name and I need to reset the theme activation code, yet I do not have access to the https://gt3accounts.com/app/ – How can I reset the licence?
Hi there! Please send your Envato purchase code via a contact form available on our TF profile page and we will check it.
I just send the message … Thank you for your help!
ok
WiseShop is a Beautiful, Modern, Unique Theme!
Planning on buying ASAP tomorrow morning.
A couple of quick questions:
01 Are there any lists for features and elements included in this theme, similar to the ones that are commonly found in the nav of the demo themes?
02 Are there any pre-made content blocks that are available with this theme?
03 is the slider content, animation, layout and functionality in the demo homepage sliders available and easily re-createable in the theme download package?
04 Are the Lookbook layouts, animation and functionality available in this theme’s download package?
Thank you very much for your time.
Please excuse my mistake – I meant WizeStore*
Hi there! 1. Yes, you will get the same content 2. You can do the demo content import and get the same layouts, blocks etc 3. Yes, included 4. Yes, included.
Perfect – thank you!
You are welcome.
I Need Help …
Cache Error: Looking for cache that doesn’t exist. Now using a backup feed. This error is only visible to WordPress admins.
If you are using a caching plugin, try enabling the option on the Customize tab ‘Cache error API recheck’ or ‘Force cache to clear on interval’
Hello! It’s not a theme related issue, please contact the cache plugin developer
hi theres a way to know if u plain to upgrade this theme fo WordPress 5.2.1?
This theme is conflicting with this version of wp. Theme Options is not showing so i cant even register the theme
Which theme version do you have? Have you submitted a support ticket regarding this issue? We have the latest WP on our server and works like a charm.
Item ID:19999516 with WordPress 5.2.1
can u help with this?
anyway yes i’ve submitted a support ticket regarding this issue yesterday
request (25933)
I deleted and reinstated the theme several times but the option panel didn’t go out
???
We see that our team is working on your request, please keep the conversation with them via ticket system.
This theme is conflicting with woocommere and no one can add anything to the cart – the cart and products need to be protected from caching … how can I fix this, the site hasn’t been able to take orders for months.
Hi there! Please submit your site credentials via this form https://gt3.zendesk.com/hc/en-us/requests/new and our support team will check it.
Hi. Is there a theme option to set 2 columns layout on mobile shop page and another to show the “add to cart” button? Thanks.
Hi there! We can help you with that 
Hello. Can you please re-activate my license code? I have updated my site www.jaante-showroom.com but it seems like my license is still linked to my old version of site. Thank you.
Hi there! You can detach the purchase code in your account at https://gt3accounts.com/app/
Hello I already submit ticket for support .. please help me reply my support ticket.. thank you
Hi there! What’s your ticket ID?
hi.. this is the ID #25274
Mike already replied but i’m still waiting for further update.. hopefully can be done before tomorrow because i need it urgent.. thank you.
for me the changelog never shows the up to date information, just updated to 1.12.4 not knowing what updates were made and it’s still only showing 1.10 specs at the top…
Hi there! We’ve updated the changelog, please check it.
it’s not showing any updates on my side
1.12.4 is the latest version, if there is a new update is available you will see a new changelog. Do you use a child theme? To better assist you, please provide your wp-admin details and we will check it.
Hi, How can I remove or hide featured image in single posts? Thank you very much for help.
Hello! Are you referring to the blog posts ?
Yes. I want to keep featured images in blog list, but hide in single blog posts.
Please submit this request to our team and they will assist you https://gt3.zendesk.com/hc/en-us/requests/new
