3847 comments found.
Hi there, it is me again, I would like to also know if it is possible to have multiple currencies on the payment checkout and how it wold most likely work. Also, from the customer’s end, after they have successfully booked a tour and it has been confirmed. Can we add another feature where we are able to send them the confirmed tour receipt or booking? For example, under the “Tour Booking”, besides the given option, can we add more features?
Hi,
First of all, Thanks for your interest 
1. Unfortunately, we don’t have multi currency feature at the moment.
2. After tour booked and confirmed, the system will send email notification along with receipt(invoice) to customer. Also customers can view it directly from their backend as well.
Cheers!
Hello! I’m working on a client’s website and I’m having troubles with the confirmation email sent to their customer.
1. The “phone” information does not appear (https://i.gyazo.com/c58cf0039d8819787998d25b80480820.png) 2. I don’t understand how I can send the package information (we are working with “hours” pack so we need to send that information too)
Thank you.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, is it possible with V4 to put a rev. slider as the background on the home page with the search bar over it?
If not, would it be possible for you to add that as a feature for a future update?
Yes, but you will need to add shortcode into rev slider directly in this case.
[tourmaster_tour_search ]If you have any further questions, c4an you please post this on the support website? Our dev and supporters are only provide support in the support site, not here
Please note that, Right now, all support will be conducted through our support website http://goodlayers.ticksy.com Thanks so much!
Hi Please answer my question “PRIVATE TICKET #2041022”
Hi,
I’ve answered all the tickets, please take a look your ticket again.
After updating the TravelTour theme version: 4.0.0 I can’t change the color of the new website.
From the ticket, seems like it’s working good now?
Hi,
1. Unfortunately, it’s impossible to do.
2. You can change these icons in: 1 – 2 and Why book with us but 3 will need customize the plugin file to change it.
Thank you for interest by the way
hi, I’m trying to open a ticket on your support website but it says my licence is not valid for the selected prodcut….how can sort it out?tx
Hi,
Could you try use this option instead? https://goodlayers.ticksy.com/article/9073/ .
Hi
On Counter when we type 2000 it comes as 2000 0+, Where + is suffix but why this extra 0 is coming.
Kindly guide thanks, Our Support is expired but we just started using counters and need help with this
Thanks
Hi,
Could you provide wp-login and link to counter problem page and include this message to support.loc@goodlayers.com so I can check it?
Hi,
I saw it now, but I can’t check it without take a look in your site, could you email me your details? Thank you so much for your patience.
My support expired but can I ask a small question? I really want the button next to Type Filter always expand like this: https://drive.google.com/file/d/1x0aogsWXAIDwlB271hRr2IdjY7RfXo8L/view?usp=sharing
One of your demos work that way, but I could not find the way how to set it up. It is very urgent, please assist. Thank you very much.
Hi,
You can change it in: Tourmaster > General > Search Page > Enable Tour Search Filter.
Hello i like the theme but i have some pre-sales questions before i buy it:
1.- Does the system have iCal synchronization for the calendars to avoid double bookings if my tours / activities are on other systems like Airbnb or booking.com?
2.- Is it possible to set specific time pickers instead the calendar for the experiennces/activities like Airbnb does? for example if i have an activity that can be booked in 3 different times for the same day lets say 9am, 1pm, 5pm, and each of those have a limit group size, the user will be able to select one of those timers if they have available spots?
3.- Is the theme compatible with Elementor page builder?
Hi,
1. Maybe it will be available, but I’m not sure when it will available.
2. Yes, you can create a group with different times for same day.
3. Unfortunately, our theme have our own page builder, so we don’t test other page builder with our theme.
the theme is perfect , just needd to ask one thing , is there a way to decrease the the height of the slider in the single tour page ? since i can’t find it in tour master , i need to use slider in the tour top part , but its size is very huge
Hi,
Please try reduce the padding value in: Tourmaster > General > Single Tour then check it again.
Hi, There is a problem with tourmaster plugin: when a group price is applied it’s also applied on “Child Base Price”, it doesn’t make sense since TheChild Price is already reduced.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, i bought the theme a while back. There is an update, can you tell me if it’s compatible wtih Wordpress 1.5.2? It says “not sure” on my dashboard. Thanks
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello! Can I change the currency symbol displayed across the theme?
Hi,
You can change the money format in Tour Master -> General Settings -> Money Format.
You can check my screenshot to understand it better: https://imgur.com/a/H62G7il .
Hello! Thank you for your answer! =)
Can I also ask where I can change the tourmaster-enquiry-term text please?
Can you please post this on the support website? Our dev and supporters are only provide support in the support site, not here
If you got any further questions, please head to our support website ============================================== Please note that, Right now, all support will be conducted through our support website http://goodlayers.ticksy.com Thanks so much!
Done! Thank you! =)
Transaction Order: I tried to edit the date because client mistakenly input date. Cannot able to save. no save button there. “only proceed booking” and it does not change also the date. no matter how i changed. date still remain the same
Hi,
I’m not sure what wrong in your side now, could you provide more details with few screenshots and wp-login to: support.loc@goodlayers.com so I can take a look on it?
The customer successfully booked the tour package. He message me that he put the wrong date. So i checked on: WP Dashboard/Transaction Order. I tried to edit the date of Travel. But cannot able to change it. maybe its a bug.
Hi,
Could you provide wp-login and website address via my email so I can check it?
GoodLayers Team
Login details was sent to: support.loc@goodlayers.com
Want to have a discounted activity I want to buy this template _
Hi,
First of all, Thanks for your interest
Sorry but not really sure about the question. So you want to be able to add discount to customer? You can do by creating discount code for them or you can have discount for many people that booking tour in one time.
Is there anyway i can change the word
Tour with Yacht Tours with Yachts
Also in perm-link structure:
website.com/tour/acionna/ with website.com/yacht/acionna/
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi. I see a lot of customers comments sombe bugs with The update 4. When you put new version 4.xxx and sure this bugs are ALL ok¿?¿? My support just finish… and I have a big problem… when WE MADE CHANGE CODE TOGETHER, You don´t comment me need to change in child files. Now what can i do ? I think it´s not fine, never about your team indicate i need change code in child theme. I want renew support of course because I love traveltour and i have it since a long time but need you study my case, because i repeat you : NOBODY SAY TO ME I MUST BE YOUR NEW CODE IN CHILD THEME.
Hi,
I take a look in your ticket and our developer already recommended add custom code in child theme or use action and filter to do it.
For your situation, I’m recommended check changelogs: https://support.goodlayers.com/document/changelog-travel-tour/ then compare update file with your current file to prevent lose your custom code.
I hope it’s help you to update our theme/plugin successful.
1/He said me at final in last post when i asked for that. When we change code for price tour : if you read posts, you said me to change directly in some php files, not a filter or child them ….? Be honest and speak me with in private if you want. Thanks. 2/You don t answer when you upload version update 4.xxxx and correct bugs that comment people. I update only when i see you will correct theses bugs. thanks,
Hi,
1. Sorry for the inconvenience, but we can’t help you move the code to child theme, it will need customize and we can only support for original features. I know it’s quite disappointed but sorry again, it’s out of support policy.
Reference: https://themeforest.net/page/item_support_policy#whats-not-included-item-support .
2. We will update it as soon as possible.
Hi Again.
1- I m very very disappointed whith that. I don´t understand why at beginning nobody comment that do the change in child theme.
2-When the update 4.xxx will be here and resolve all bugs i see form customers, I will update with 4.xxx and buy new 12 months support but you must be explain how i can put myself your change code in my new version.
I will do myself but you need support me for the BIG inconvenience And give all explication how to I can move in child theme (when i identify again the parts we changed together – Lol and another member team-) . Are not a lot of changes, only few but importants. But for the inconvenience, I repeat you : you must help me because I think it´s not my “fault” .
3- I repeat again (a message for your manager) : we need 1) a module share data for tours in a next version 4.5/5.0 and 2) improve movil pagespeed (must YOUR PRIORITY : I put a new cdn and mobil don´t pass 40 in mobil version….) 3) A option in goodlayers section to export all information tours in 1 CVS-EXCEL file to archive all texts we created for the tours in easy mode.
Speak with manager project, and give him my note from my support profile for module share data for tours. Like this we can share information xxx with tours XXX, if we do a change in information, all tour update have the new information and you don´t need edit each one.
Hi,
1. You can change the tourmaster to tourmaster-custom and install a tourmaster plugin again without lose the custom code folder, but it still requirement update custom code in each time update.
2. As my first replied, you don’t need update all file, you can compare the new file with the current file then check the code in each file and update it. It’s the best way to go.
If you want move the custom code to child theme, we can’t help you do it, it will requirement customize, you must understand plugin api to do it: https://codex.wordpress.org/Plugin_API . I can help you get where you made the changed but no customize code require or example how to write it.
3. Thank you so suggested, our director already read it, but we can’t confirm anything, it will need some considers before it can available in to do list.
Can you turn off the payment part of this theme so that it effectively becomes a travel brochure site (we would add call to actions to call given the nature of our holidays being rather complex/expensive)?
Hi,
You can disable the payment option and keep booking and pay later as your wish.
Thank you for interest by the way
I want to purchase this theme but I want to know the following: 1. Do this theme have French Version, Is there any option i can see french version 2. Can I update meta tags, description, keywords on all tour package pages?
Hi,
First of all, Thanks for your interest
1. Yes, you can translate the theme using localization but we don’t have pre-translated file.
2. You have to use third party plugin such as Yoast SEO in this case.
Hello, do you have a backend demo access??? to see it before buy?. Thanks
Hi,
First of all, Thanks for your interest
Unfortunately, we don’t have that but you can see how the theme works here : https://www.youtube.com/playlist?list=PLNIFTA4Bjp3stwYxIB6Aokpr9bfRQYO73
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