2205 comments found.
Hello everyone, unfortunately I can’t change the phone number “Header Toolbar Phone Number” or the email address in the header anymore. The following error message appears after saving: “Setting does not exist or is not recognized.”
Can you help?
Hi and thanks for reaching out to us 
Please create a ticket and provide WP Dashboard, FTP credentials to investigate the issue. Thank you.
I am facing a problem and my site is offline. It seems that there is an issue with visual composer? Please see error message here: Fatal error: Uncaught Error: [] operator not supported for strings in /var/www/vhosts/ikycreative.nl/httpdocs/wp-content/themes/ken/shortcodes/vc_row.php:55 Stack trace: #0 /var/www/vhosts/ikycreative.nl/httpdocs/wp-content/plugins/js_composer_theme/include/classes/shortcodes/shortcodes.php(479): include() #1 /var/www/vhosts/ikycreative.nl/httpdocs/wp-content/plugins/js_composer_theme/include/classes/shortcodes/vc-row.php(35): WPBakeryShortCode->loadTemplate(Array, ‘vc_column[vc_…’) #3 /var/www/vhosts/ikycreative.nl/httpdocs/wp-content/plugins/js_composer_theme/include/helpers/helpers.php(1311): WPBakeryShortCode->output(Array, ‘vc_column[vc_…’, ‘vc_row’) #5 [internal function]: do_shortcode_tag(Array) #6 /v in /var/www/vhosts/ikycreative.nl/httpdocs/wp-content/themes/ken/shortcodes/vc_row.php on line 55
Hi and thanks for reaching out to us
What version of WPBakery are you using? Could you please create a ticket and provide WP Dashboard, FTP credentials for investigation? Thank you.
i don’t find the visual composer plugin
Hi and thanks for reaching out to us
The WPBakery Page Builder plugin can be installed via Ken > Control Panel > Required Plugins. Please check. Thank you.
The video background are not working on mobile devices. I have checked the product forum and someone earlier too had this problem. No solution was posted on the forum. Background video playback on mobile devices is really important for my website. Is there a way to do this?
Hi and thanks for reaching out to us
What theme are you using – Jupiter X or Jupiter 6? Please show a page where the video is not working. Thank you.
Hi. I’m on KEN. I’m not sure if its Jupiter X or 6. Here’s the link to the wip page http://newweb.motionlabs.co.in/ . On mobile devices only the placeholder image is showing. Please help. I’m holding on the editing of the website further since this issue came up.
Hello,
As for the Ken theme, video background does not work on smaller devices. Due to performance reasons, we shift to the fallback image in smaller devices to avoid cases there the site becomes unusable. Changing this may cause some issues on the site.
You can upload a background image in Background Video Preview image (fallback image) field in Page Section settings for mobile devices. Thank you for understanding.
Hi.
That’s bad. Its for a video production company and its really important that the background video works in mobile devices too. I had gone for the Ken theme as the demo page with video background was what we were looking for and seeing its sales numbers I thought this would be covered. I have already put in a couple of days in editing the theme. Now I have to try other theme. I would please like to have refund.
Hello,
As an alternative, you can use Revolution Slider and add video background there, it will work on mobile too. https://www.themepunch.com/slider-revolution/slide-background/#video . Thank you.
Hi.
I would please like to have a refund. I’m going for another theme for mobile support. Prefer video background as section than a slider for mobile performance.
Thanks.
Hello,
To get a refund, you need contact Envato support via this link https://themeforest.net/refund_requests/new . Thank you.
Hi.
I have sent a refund request through that link few days ago. Still haven’t processed. Please issue refund.
Thanks.
Hello,
Your refund has been issued. Thank you.
Got the confirmation.
Thanks.
You’re welcome.
Compatible With wp 5.2? tnx
Hi and thanks for reaching out to us
Unfortunately not for now. The developers are working on a new update which will be compatible with WP 5.2 version and after the theme update, you’ll be able to update WordPress. Thank you.
Hey Guys…...the theme is not rendering properly on the iPhone 10. Any options?
Hi and thanks for reaching out to us
Could you please show screenshots of the issue? What theme are you using – Jupiter X or Jupiter 6? Thank you.
Two Questions:
1. In Theme Settings/Header, I’ve specified my social networks to appear in the Header Toolbar and enabled the Header Toolbar, but it’s not showing up.
2. Can a Callout Button be added to the main navigation menu? I followed the instructions for it that you have posted for the Jupiter theme and it worked except that it was too tall and I couldn’t change it. With that code, a second one also appeared in my Header Toolbar….but still no social icons.
Thank you!
Never mind on #1, I figured out that the social buttons were white and so was the Header Toolbar, so they weren’t showing up!
If you have info about question #2, that would be great!
Thank you!
Hi and thanks for reaching out to us
2. We appreciate if you create a ticket and provide WP Dashboard credentials so we can check the button and give you the appropriate css code to adjust it. Thank you.
Just updated the Ken theme to 4.2 and WPBakery to 5.5.4 per Artbees instructions on the website. WPBakery is not working on any pages, I just see my pages in Classic mode and an empty WPBakery below. When I try to add anything with WPBakery, it does not work.
Also, I made sure that under the Role Manager all types of Posts were selected.
I have also cleared all the caches.
Hi and thanks for reaching out to us
Could you please create a ticket and provide WP Dashboard, FTP credentials to investigate the issue? Thank you.
Hello, I need some help here please….When i try to edit the “Short Product description” and click update it does not do the change… how can this be fixed? Thanks.
Hi and thanks for reaching out to us
At first disable all 3rd-party plugins and check the Short Description section. If the issue still persists, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Is there somewhere KEN backoffice I could see and test it ?
Hi and thanks for reaching out to us
Unfortunately no. You have to purchase the theme to be able to use it on the site. Thanks for understanding.
2 question then : 1- Do we have a ADMIN CONTROL PANNEL like Jupiter 6.x ? 2- Bakery Visual composer can be use with it, or better : Is it include ? 3 – And tell me what is the Editor it use by default I dont see. thx !
Hello,
1. Yes, there is control panel as for Jupiter 6 https://take.ms/vTYTL and also Theme Settings panel like Theme Options in Jupiter 6 https://take.ms/Lv2FvP
2. Yes, WPBakery Page Builder is bundled in the theme.
3. The default editor is WPBakery Page Builder https://take.ms/MnHT2 .
Thank you.
Hi. Just purchase and see this “Your theme (ken) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again. ”... A suggestion please ?
Hi and thanks for reaching out to us
You can ignore that notice. We edited some Woocommerce templates in the theme and old versions may be written in our files, but it doesn’t effect your site at all as only version number needs to be changed, not the code. So please ignore that message.
Thank you.
Yes, when will there be an update?
WPBakery Page Builder Version 5.5.4 – old stuff. There is 6+ version on the market.
Hi and thanks for reaching out to us
The theme update was postponed due to some critical tasks. The developers do remember about it and will provide a release as soon as possible. Thank you for understanding.
Hi,
i updated my shop to WordPress 5.2.2.
Now I keep getting the message that The Ken is not up to date for Wordpress.
Say, uses outdated templates.
When will there be an update?
Many Thanks
Hi and thanks for reaching out to us
It’s better to keep older Wordpress version with The Ken 4.2 version until we release an update. Do you get the outdated message for Woocommerce templates? Can you show a screenshot? The developers are still working on the theme update as some tasks were delayed. Unfortunately we don’t have the exact date of the release for now. Please take our apologies. Thank you for your patience and understanding.
hi, does the last version of the theme is compatible with WP5.2.2?
Hi and thanks for reaching out to us
It’s better to keep older WP version as the Ken 4.2 wasn’t tested with WP 5.2.2 version. Thank you for understanding.
Hi thank you for your message. I think someone has already post this question, but i have to ask it… When will you release an update for your theme to be compatible with the last version of wordpress and PHP. I think you have 6358 clients who are waiting for a release for a long time now… Please update 
Hello,
The developers are working on the update. Unfortunately for now we don’t have the exact date of the release as some tasks were postponed. Thank you for understanding.
HI, thank you. Hope it will be asap
You’re welcome
Hi, will there be another update for this theme and its plugins? The last one was almost a year ago!
Hi and thanks for reaching out to us
Yes, we’ll provide an update soon. There are too many tasks for Jupiter 6 and Jupiter X, so the Ken theme release was postponed. Please don’t worry, the developers are working on it too, so soon it will be produced. Thank you for understanding.
When we upload to our Google Drive for the team to work on it, it’s reading as containing a virus. Not sure if it’s an error on Google’s part but my developers don’t want to download it. Please advise.
Hi and thanks for reaching out to us
Do you mean when you upload Ken archive? Well, when uploading the archive to ThemeForest, it’s checked by our team and also by ThemeForest guys for any viruses and they won’t approve our product if there is any malicious code. Please check if your PC has any viruses. Thank you.
Hi and thanks for reaching out to us
This issue will be fixed soon. Meanwhile you need edit the file jupiter/vendor/nategood/httpful/src/Httpful/Request.php
On this file, changing line 48 from:
$follow_redirects = false
to
$follow_redirects = true,
It will resolve the issue. Thank you.
Great work
Hi and thanks for reaching out to us
Thank you a lot. We appreciate it very much!
Have a great day!
Same PHP 7.2 update needed asap please : [] operator not supported for strings in /public_html/wp-content/themes/ken/shortcodes/vc_row.php:55
Hi and thanks for reaching out to us
Could you please downgrade your PHP version to 5.6 and check the site? Will the error still be shown? Thank you.
Your VC ROW PHP destroys the entire site because of Parallax problems, I narrowed it down to Parallax and VC-ROW.PHP .
Of course it works on 5.6. People are trying to migrate out of 5.x. I’m sure you’re aware of this?
Hello,
The developers are working on the new theme version and this issue will be fixed there. Please take our apologies for inconveniences.
You have to wait a bit for the next release. Thank you for understanding.
Ken update? PHP 7.2 compatibility needed urgently. I also have few copies of Jupiter but feel that Ken does not get the same love
Hi and thanks for reaching out to us
The developers are working on the new update. Please take our apologies for such delays. It will be released as soon as possible. Thank you for your patience.
Yes – but we have the same explanation for a long time and no definite timeframe.
Hello,
Currently developers are busy with JupiterX updates and that’s why other themes were delayed. But they will release a new version soon. Thank you for understanding.
WP Bakery suddenly not working. The Ken 4.2 with WP 5.1.1. Delete, reinstalled, tried everything but Visual Composer gives white screen. Cannot edit pages or portfolios. Any idea? I have classic editor installed. WP Bakery is at v5.7. Your modified version is 5.5.4 and your last theme update from October 2018. Any chance on a update?
Hi and thanks for reaching out to us
Please try to disable all 3rd-party plugins and check WPBakery editor after that. If the issue still persists, please create a ticket and provide FTP, WP Dashboard credentials for investigation. Thank you.
