Hello,

Our support agent is informed and your ticket will be answered as soon as possible.

Best Regards,

Select Themes

Hello,

Mobile menu behavior is configured like that by default. We are using JS script for vertical scrolling which allows vertical scrolling of mobile menu items when some sub menu is open or you have a lot of items by default https://www.screencast.com/t/RfbhKGqmV . This functionality creates much better user experience on smaller screens, but off course if you want area to be higher it can be adjusted with some css code, and our support will help you with this in case that you decide to use our theme.

Best Regards, Select

OK – yes, because people where confused when they looked at it and didn’t know there was more to the menu

Hi,

Please just get in touch with our support at http://select.ticksy.com and they will gladly help with this if you want to change this behaviour as we suggested earlier.

Best Regards, Select

Hello,

Thank you for taking interest in our Dessau theme.

Yes size of the image can be changed on mobile, our support team can help you with this part and propose a solution. If you decide to use our theme just submit a ticket at http://select.ticksy.com and they will gladly assist.

Best Regards, Select

awesome! thank you

You are very welcome.

Best Regards, Select

Hello,

To translate any label in the theme, you could use use some translation software like Poedit.

Note that when translating labels from plugins, you will generate files like domain-RU.mo and domain-RU.po. And you need to rename these to follow this example: core-plugin-ru_RU.mo and core-plugin-ru_RU.po.

Helpful reading: https://code.tutsplus.com/tutorials/translating-your-theme--wp-25014

Best, Select-themes

Hi Silvia,

Sure, simply submit a support request here – https://select.ticksy.com Thank you.

Select

Hi!

I submitted my request in ticksy but no answer yet, can you help me please so I can continue my project,

Thnx!!

Your ticket has been answered.

Best, Select

Hello,

Thank you for taking interest in our theme!

Resizing browser window is not the way to test website responsiveness. Please try from some different actual devices, because responsive script triggers after page load and if you resize the window after the page has loaded, it won’t work.

Select

Hello,

IP address is the same and if you whitelisted it, our agent should be able to access. We informed it about this. We really hope once everything is sorted out you’ll change this bad impression you’ve got and you’ll be satisfied using our theme. We had problems to access your website and we find it a bit unfair to say that our support is useless because of that, since we are doing our best to help to all our customers.

Select

Hello,

Thank you for reaching us!

Support agent has been informed, your ticket will be answered as soon as possible.

Select

Hello,

We located your request #1939789 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!

Select

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Best,
Select

Hello Kostas,

Theme is on the list of supported items, please take a look -> https://www.screencast.com/t/FwwRVj8Gopu

Themes are not sorted alphabetically, so you can’t search your theme that way. Themes are sorted by original release date.

Select

Thank you so much

Hello,

Thanks!

Select

Hello,

Thank you for choosing our Dessau theme.

In latest WordPress 5 version, Gutenberg is presented as their Official Editor. Then, WPbakery added compatibility for this WP version in version 5.6 We will include it in our next theme update, and until then, please, just open a ticket at https://select.ticksy.com/ and our agent will provide you with newest WPbakery version so you could continue working on a way you used to.

Best, Select

Hello Frank,

You submitted the only ticket 20 minutes ago https://www.screencast.com/t/xkzgCjTR Don’t really know what days are you referring to.

Either way, we’ll forward your ticket to our support team for some quicker response.

Select

Dear Select team, thank you for your answer. I opened a new ticket today, because my first one has been drowned. Either way, you helped me with your reply at my ticket today. Thank you very much!

Best regards,

Frank

Hello again,

Select

Hello,

Thank you for purchasing Dessau! Please try once again – it should be on the list: https://www.screencast.com/t/alMeYsUb8 .

Thanks, Select

Hello,

For theme help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.

Best, Select

Hi,

Thank you for taking interest in our Dessau theme. Yes, you will get the same appearance like on our demo website, including whole content.

Best regards, Select

Hello,

We located and replied to your ticket. You can check Ticksy.

Best, Select