355 comments found.
Hi WebGeniusLab, I purchased the product and used the purchase code but it did not activate the theme. I have tried again but it says already registered. I have sent a ticket request earlier. This is an urgent project hence we will purchase another code to activate but please could you refund the previous code that failed to activate. Thank you
Hi! Sure, contact us via support forum and we will solve this issue.
Hi, I have tried many times to import demo content always showing error and telling me to try again? Why this error is showing in my end? Reference – http://prntscr.com/og8oef
Hi! You need to check requirements for the server. https://webgeniuslab.ticksy.com/article/14501 http://prntscr.com/ognf8y
I am using your theme for months now… It is good and performing well. But to improve the overall performs of the website and the theme, your theme code should be optimized over time. I hope you will take a look at optimizing the code of the theme. Here are a few suggestions: 1) Check out this link: https://validator.w3.org/nu/?doc=https%3A%2F%2Fseofy.webgeniuslab.net%2F 2) https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fseofy.webgeniuslab.net 3) https://gtmetrix.com/reports/seofy.webgeniuslab.net/0kLlvyQ7
Thank You…
Hi, thank you for contacting us! We will check all this points and provide results in future updates.
my licence code is saying it’s invalid only just installed it on my website
Hi! Could you please contact us via support forum? https://webgeniuslab.ticksy.com/
Dear support, When I am trying to active theme, it shows: INVALID PURCHASE CODE. I’ve entered it as per your video tutorial.
Please check, where is the error?
Hi, Could you please check this article: https://webgeniuslab.ticksy.com/article/14816
Yes, I’ve checked. everything is fine. Now The theme is activated. If I need to develop my website in my localhost, for this issue, What should I do for the license?
Feel free to start development at your localhost. When you will be ready move it to live just deactivate local copy.
ok. Thank you so much!
Dear WebGeniusLab, Hi, I’ve used many wp themes before. This theme looks good. I am interested to buy this theme. but, I need to check the admin panel (Page builder customization options, woo-commerce product filtering, Portfolio option). Main Problem is, after purchases some theme, I did not get the proper support from the theme provider company. So, I am asking you this. Can you please send me a demo admin panel?
Note: my website is https://www.neotech.com.bd
Hi! Thank you for interest in our product! Unfortunately, we don’t have a test demo. Could you please contact us via support form and ask everything that you interested in.
+1 “INVALID PURCHASE CODE”, I got in touch with the support and waiting….
Hi, could you please check the article: https://webgeniuslab.ticksy.com/article/14816
I purchased this them and install it, then I get some error an reinstall it and now when I click on activate them it give me error that my activation code is wrong.What i need to do ?
It give me “INVALID PURCHASE CODE”
Hi, could you please contact as via support forum and provide credentials from wp-admin. We will check it. https://webgeniuslab.ticksy.com/
Hi, I’ve used many wp themes before. This theme looks like good. I need to check the admin panel (Page builder customization options, woo-commerce product filtering, Portfolio option) can you please send me a demo admin panel?
Hi! Thank you for interest in our product! Unfortunately, we don’t have a test demo. Could you please contact us via support form and ask everything that you interested in.
Thank you so much! You are right. I am interested. But after purchases the Theme, I need to take support from the service provider. currently I am using Focuson – Business WordPress Theme, which is no longer available. So that, I need to check the admin panel for customizing the Pages and content. If you don’t mind, you can share the existing demo admin access by mail @ engr.tariqul@gmail.com for 24 hours only. I’ll not change any settings. just I’ll check it.
You can purchase the product for testing it, and if you won’t be satisfied kindly note that you have guaranteed refund during 24h after purchasing.
Thanks for your reply. 24 hours is very short time for installation, demo content import and checkup. if it is 72 hours, it is okay. Is it possible?
Sure, try it. Hope that you will be satisfied.
Thanks. I’ll buy it soon.
Hi WebGeniusLab, I purchased the product and used the purchase code but it did not activate the theme. I have tried again but it says already registered. I have sent a ticket request earlier. This is an urgent project hence we will purchase another code to activate but please could you refund the previous code that failed to activate. Thank you
Hi, Thank you for contacting us! You are able to use the old purchase code. Sure no problem to provide a refund for a second purchase. Could you please submit a refund request and I will approve it immediately.
Do you have a maintenance mode?
You can use plugin for maintenance mode or set pages and posts to “private” until you will be ready to show your website.
How do I copy images from the theme in the home page 2 in the same shape that is in the picture in any other page
Could you please submit a ticket with the screenshots: https://webgeniuslab.ticksy.com
We will provide detailed instruction on how to do it.
Should I activate the main theme or child theme?
No matter, you can switch between at any time.
And why do I need to switch between themes?
It is up to you, you can use what you prefer.
I was mistaken in the purchase of the theme. How can I get my money back?
Hi, I want to purchase this theme. But i have one question. Does this theme include all images and animation as there in preview site..??
Hi! thank you for a question! After demo import, you will get the same site like our demo(included all animation and images). But you need to have the own licenses for images. Do you have more questions? Feel free to contact us via the support form.
Hi there,
how do i import sliders from slider template library asking me enter a licence ?
Hi,
After demo import, you got prebuilt sliders from our demo. If you want to have access to premium sliders from Rev Slider library you need to have own license for Rev Slider.
I did purchased my own license for Rev Slider, it’s giving me an error https://prnt.sc/nyxdtw
Hi, Could you please submit a ticket at our support forum and provide a credentials from wp-admin. We will check it.
Do you have a trial version?
Hi! Unfortunately, we don’t have a trial version. You can contact us via support form if you need to clarify any questions before buying.
Hi, I’m hoping to use a custom font with my theme. Does Seofy support this? Where is the documentation to do so? Thanks.
My site can’t activate Purchase Code!! My website is broken 
after update to ver 1.4….
Hi! Thank you for contacting us! Could you please clear cache, update plugins, if you use child theme switch it to parents theme, go to activate your purchase code, and switch it back. Otherwise contact us via support form and provide credentials from wp-admin.
{success enter a valid field”,error} – this is after active…
success enter a valid field”,error
success:0,message:Please enter a valid field,error:1
Problem resolved! Plugin form security has blocked activation! 
If You have problem whit this check Your’s plugin security
dudes, after updating to 1.4, my site is broken because when I re enter the purchase code, code seems to not be accepted!!
Hi! Thank you for contacting us! Could you please clear cache, update plugins and try to activate again. Otherwise contact us via support form and provide credentials from wp-admin.
I get an error after re-entering the purchase code, thus pagebuilder did not update, then site broken. and yes, I removed the cache.
