697 comments found.
Hello,
I hope this email finds you well. I would like to report a bug, but I do not find where to report it. Can you please help me with this?
Here is my purchase number: e578d19e-5665-4849-88e0-a52b7b796c64
Thank you, Mihai Nicula
Sure you can report it here or on support@masstechnologist.com. Sharing a screenshot will be a great thing for better understanding. Also share your site link.
Hello,
Thanks for your quick response.
Here is my website: https://bebesworld.myshopify.com/ – Password: seupru
I actually have now 2 issues:
1. Can’t change image when display is on the left side. It only happens for the product page when the photos are displayed on the left side.
http://prntscr.com/o7mblx2. Is there any way to remove the black zone(marked by the red line) but keep the zone marked by the green line? I know you do not provide customisation, I am asking if I can do that by myself and hint me up with some suggestions.
http://prntscr.com/o7mby3Thank you! I appreciate your dedicated time.
Best wishes, Ionut Mihai Nicula
1 – It seems to start work when the updated js file is used. So you need to open the theme.liquid file and search for the line Then replace the 9 with 15 to make it look like below and hopefully it will be working fine again
{{ 'https://cdnjs.cloudflare.com/ajax/libs/bxslider/4.2.15/jquery.bxslider.min.js' | script_tag }}
2 – Add the below css at the end of custom.css
.breadcrumbs {
min-height: 0px;
padding: 0px;
}
Thanks guys! Everything worked
5*
You’re welcome. Best of luck for your store.
I’m already coming back with another question 
When I refresh the page, the slider gets loaded last and it takes a couple of seconds until it appears.
Is there anything we can do about it? Thanks
You need to open slider-1.liquid file and search for ’$(window).load(function() {‘
then replace it with
’$(document).ready(function(){‘
and it will load it first without waiting
How do I remove the social buttons on the product page facebook, twitter, and share buttons?
Sure would be nice if you would make these options available for a normal user to make changes. Editing this code is not user friendly like most themes
Ok i’ll try to change it to settings in the next version.
Hi there, I really like your theme and I am considering to buy it! Just wondering a few things:
1. Do I get any support and guide for installation onto Shopify? 2. What does the six months support includes? 3. Is this a one off payment to get the theme or do I need to continue to pay for support/ usage of the theme?
Appreciate, if you can get back to me on this! 
Hi Thanks for your interest. Kindly find response to your queries.
1 – There is a documentation folder in the theme zip which can guide you. With that you can also check our video tutorials regarding upload, demos setup and other theme setup instructions from the link below
https://www.youtube.com/playlist?list=PLvJCnPMUAdwrSvIt6G6Rmoc7f5x6Vv2p02 – It means that if there are any bugs/issues then we’ll work free of cost for the six months. Kindly check themeforest policy, https://themeforest.net/page/item_support_policy , for getting an idea of what is included in support and what falls under customizations.
3 – It is a one off payment for usage but support should be renewed after six months if required.
Is it possible to add a Free Shipping statement under the Price like availability, Brand, etc are located?
Thanks,
Hi
Yes you can add that on the product-page-features.liquid file for product detail page.
Okay, Thanks
Hi, I have some issue using your theme, could you help me fix it?
First, how can I change the header background image on product page?
Second, when I open it on Mobile, the text on header look mess.. How can I fix that?
Here’s the link: https://ninjadogcollar.com/products/newest-q7-ninjadog-bark-collar-best-anti-bark-collar-ever
Could you help me fix that..
Hi
You can change the header by going to Theme settings > General , https://nimb.ws/eNPrUI , and changing the Top Image field over there.You can make the header text look good by adding the below css to custom.css
@media (max-width: 479px)
.breadcrumbs > h1, .breadcrumbs > h2, .breadcrumbs > h3 {
font-size: 30px;
}
If you simply want to hide then replace the font-size:30px with ‘display:none;’
Not sure where to put these Css…Could you give more detail? As I click in custom.css.liquid, There are thousands code inside, where do I put these CSS in?
You can put it either at the top or at the bottom end.
I just did, and nothing happened…. Still the mess..
I don’t think you’ve added it correctly. Kindly invite support@masstechnologist.com as an admin user in order to inspect the issue for you. This will save both of us some time.
Ok, I just send invite…Please check, cheers
you can check now. BTW i’ve reduced the size rather the hiding as it will look better. By hiding it there will be empty area above the image. Still you can change it in custom.css if you want to
Great, thank you so much..
You’re welcome. Best of luck for your store.
I noticed on Desktop that the header moves down to see menu when scrolling. Does this also work in mobile view? When I view my site in mobile the header does not move down when scrolling. Thanks.
Hi It is a customization request and not support. For customization requests kindly contact us through support@masstechnologist.com. Note that customization requests require a nominal fee to be paid for. Kindly check themeforest policy, https://themeforest.net/page/item_support_policy , for getting an idea of what is included in support and what falls under customizations.
Does this theme allow you to go directly to the cart page when product is added? I have looked in all settings.
Hi There is this option to go directly to checkout page, not cart, which you can set from product page settings area.
Hi! I’d like to remove, in the product page, the title of the product in the top of the page. It’s very big and seems pretty dirty in the phone website.
Hi
You can make it look good by adding the below css to custom.css
@media (max-width: 479px)
.breadcrumbs > h1, .breadcrumbs > h2, .breadcrumbs > h3 {
font-size: 30px;
}
If you simply want to hide then replace the font-size:30px with ‘display:none;’
When you view the product page in mobile view the Header Title is all scrambled and bunched together on the header. How can this be fixed?
Hi Kindly share your site link to check
Hi For that you need to reduce the ‘font-size’ in ‘stylesheet.css’ for the class ’.breadcrumbs > h1, .breadcrumbs > h2, .breadcrumbs > h3’
Really? You think a individual that has this theme knows how to go in and do edits to the CSS? No end user should have to do this. I have had many themes and you should be able to adjust in a simple way in the control panel. This is not good
Invite support@masstechnologist.com as admin user and we’ll work on it for you for a one off time.
There is this thing called ‘Design Decision’. We opted for this font size and we thought it is fine. If it is something that doesn’t suit you then it doesn’t come under support and so we’re not bound to be working on it. Kindly check themeforest policy, https://themeforest.net/page/item_support_policy , for getting an idea of what is included in support and what falls under customizations.
Okay invite sent. Thanks so much for doing this, I really appreciate it
Kindly check. Hopefully it is feeling better now.
No its still looks terrible, the other words from the breadcrumbs bleed thru, and the main menu is running together. The logo is also smashed in the wording. This is not professional at all. Please help
Kindly share a screenshot depicting your issues for better understanding.
I dont see where i can attach a screenshot as indicated?
I sent screenshot to support@masstechnologist.com
did you receive my screenshot?
Yes I’ve received. Kindly check now.
Looks great now. Thanks so much for fixing this, have recommend this theme to several people and they are very interested. I appreciate your help
You’re welcome. Best of luck for your store. Do leave five star rating against the theme if you’re happy with our support.
I sure will. One other quick question. Alot of the themes show star ratings for the reviews, under the price. Is this possible on this theme?
Yes. Shopify product review app, https://apps.shopify.com/product-reviews , is already integrated into the code. All you need to do is to install the app from the above link and it will start working.
I am using Loox for my reviews, I have reviews on my site, but no star rating is showing on the product page?
Usually the themes put stars up by the product price.
Shopify Product Review is automatically integrated into our theme. I’ll check if something can be done regarding loox.
Ok thanks, most individuals use Loox now for reviews its the most popular app. The stars by the product price really catches customers eyes and attention.
Added. You can check now.
Awesome, is it possible to make it bigger and below the price?
I really appreciate all the help you have provided
You can check now.
Perfect, Sorry for all the emails, but please see my latest email with the mobile view being messed up again with the shipping header and the white space that was not thier before we adjusted the font
I really appreciate all the support.
Kindly use the one that is already integrated in the theme. The bar can be easily added from header section of the theme. It will show fine.
Okay I will try that
So do I then uninstall the other one? Not sure I understand
Yes you need to uninstall this and then use the other already integrated in the header section.
Ok I got it. Thanks
Thanks so much for all your help. I greatly appreciate it. I love this theme.
No problem. BTW no review left 
Going to do that now, where do i leave the review?
Left feedback
Appreciated. Best of luck for your store 
Need help with Logo. When I put my logo on my site, it shoves the menu down? I will send screen shot
People are complaining that when they go to my website https://pureredhot.com the product page flash first then goes to home page?
Hi
I checked and the logo is showing fine. Is it still problematic on your side? Also i don’t see any issue with peoples complaint of product page first. How can this be possible?
Thank you, I got the logo fixed. It must be my browser then, cause when I go to main domain, product page flashes the to the home page. I will try clearing cache. Thank You
Great! Best of luck for your store.
How do I add video to product page?
Hi
Kindly check the below video for details
https://youtu.be/EOtvn-n94rM?list=PLvJCnPMUAdwrSvIt6G6Rmoc7f5x6Vv2p0&t=156Hi,
Elomus – Single Product Shopify ThemeRegular License6 months support (expires on 03 Nov 2019)Purchase code: 2addbcd9-8c25-4d8b-8738-691f38db03fa
I have built a website using Elomus – Single Product Shopify Theme from envato market https://potuspiggy.myshopify.comhowever I cannot get the below link to play
https://www.youtube.com/watch?v=6GupbbsEr5M- I have tried using video files and you tube src code I hope you can help
thanks. perry
Hi
I see it is added to your video section and it is showing fine. If you want to auto play then you need to upload it on to the store server and add that video url over here. The reason is that web browsers don’t allow the links from other sites to play automatically due to cross site scripting issues/bugs.
Hi there team, a basic one: I totally can’t find where to change the size of the logo. Sorry! I use elomus theme for Shopify btw. I dont see a header settings offering such an option.
elomus theme trouble connecting you tube video?! any help
Hi
Couldn’t got your message. Can you elaborate how you want to use youtube?
I don’t want the text animation on hero banner.How do I stop the animation?
Hi
For that you has to ‘select page slider’ value as none as can be seen here, https://nimb.ws/WPvRFl
Hi,
There is a problem with the video on your theme. Neither youtube or vimeo work with “autoplay”. When clients arrive on my website, they have to click on the video to see it. Can you fix that ?
I have an other request : Can you remove “keys word” and the the social media button on the product page ? Just below “add to cart”. I can’t find how to remove it.
Thanks in advance,
Florent
Hi
Actually it is browser related issue. They are no more allowing it due to cross site. If you upload video to your store and try that then it will work fine.
Tags and social media icons can be removed by going to the file ‘product-page-features.liquid’ and checking/removing the code towards the bottom.
Hello,
Is it possible to automatically slide the products in a line (most sold products for example)?
I think it’s a carousel settings like “animation: slider 10s infinite ease-in-out;” But I’m not sure how and where to put this animation.
Because in the mobile version, only 1 item is displayed and the user have to manually slide to see more.
Best Regards, Damien
Hi Yes it is possible. Kindly share your site link and a screenshot of the section where you want to have carousel and we’ll guide you accordingly.
Hello,
I have a glitch in my site when on mobile. If you swipe right the screen goes blank.
It is sort of like a carosel as it is swiping to the next picture except it is the entire website.
Please help.
Thanks, Sam
Hi Kindly share your site link on support@masstechnologist.com so that we can check your site.
Hi,
I was importing the demo_3_settings.josn in settings_data.json and getting this error -
This file contains the following errors: Error: Setting ‘grid_color_swatches’ must be a string Error: Setting ‘show_variant_swatches’ must be a string
Please provide a solution and guide me to setup the demo. Thanks
Hi Kindly search the line in the document and delete the line. Similarly for the second one and then save them. Hopefully it will be saved.
I am seeing error message when trying to upload settings,
``` This file contains the following errors: Error: Setting ‘grid_color_swatches’ must be a string Error: Setting ‘show_variant_swatches’ must be a string ```
Kindly search for the line for the said word/literal and delete the line. Save it and hopefully it’ll work then.
Hello I just bought your theme and when I upload it to shopify I get this message: zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid” and missing template “templates/blog.liquid”.
Translated with www.DeepL.com/Translator
Hi
Theme zip is within the main zip. You need to unzip the main folder first. Kindly check the video tutorials regarding upload and demos setup instructions from the link below
https://www.youtube.com/playlist?list=PLvJCnPMUAdwrSvIt6G6Rmoc7f5x6Vv2p0