2369 comments found.
Hello, How I can transfer my license to another domain? (it was already uninstalled)
Hi ncoskun!
You can simply install the Ark on another domain and activate the license there 
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Hi, an issue to register => Contact with the License Server has failed. Make sure you are connected to the Internet. If the License Server is offline, please try again later.
Hi dkoop!
Can you please, open a ticket and include your FTP login?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
How is it possible that so many people have the same issue. Please fix it without giving a FTP i cannot
Hi dkoop!
We would love to fix it without the FTP, but the issue is related also to your hosting, not only to our server. So we basically need the FTP in order to inspect this issue. Is the fact of sharing FTP problematic for you?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I bought this theme a few days ago, but I am not able to activate it. When I put the Purchase Code the response is: “Contact with the License Server has failed. Make sure you are connected to the Internet. If the License Server is offline, please try again later.”
I am trying to contact the support of the theme, but no responses.
My wordpress is clean, with no extra plugins.
Hi filipetb1!
Can you, please open a ticket and include your WP login?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I Already did it. No responses for more then 1 week…
If you guys are not able to give me this basic support, please give my money back and I will buy another theme. I have deadlines to finish my site.
Hi filipetb1!
If I look into our system I can see that your ticket has been answered within 7 hours so it’s probably in your spam folder.
Thanks and cheers!
Wow, it was in the SPAM Folder. You guys should take a look in it. I answered the e-mail, so now I will wait. Thank you.
Hi filipetb1!
Seems like you have already solved it. There was a bug with license CDN caching mechanism but it has been already fixed.
Thanks and cheers!
We have a site using different wordpress theme with visual composer, we want to migrate all the pages, now do we have to recreate all the pages when we use your theme with visual composer page builder? I am asking because if visual composer is customized we could have a problems.
Tnx
Hi Blabe!
Yes, you would need to build it again using the new tools/builder.
Thanks and cheers!
Hello Team,
I have purchased the theme two days ago. After installing the theme, I can’t active the license, The message that appears me is “Contact with the License Server has failed. Make sure you are connected to the Internet. If the License Server is offline, please try again later”
I have another problem, I don’t know if solving the first one, this second one solves too, the plugin Advance Custom Filds Pro can’t be updated, it tells me that I have to active a license, I have tried with the purchase number that comes into the documentation, but nothing.
Can you help me please?
Hi Javiro89!
1.) Theme Activation – please open a ticket and include your WP and FTP logins
2.) ACF pro plugin – this plugin is delivered with the theme as a bonus. Also all the updates all delivered within the Ark theme updates. Due to to the licensing, it is not possible to provide you with ACF license. If you, from some reasons, really need it, then you need to purchase it separately
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Is there any way that you asign me a new license number? To give you my WP and FTP logins will be difficult, first because is a sensible information, and second because when you try to enter to with my logins the system will ask for a code that it send me to my email address.
I think the best way is that you asign me a new license. Please consider it.
Hi Javiro89!
It’s not a problem with a license key, rather a problem with the server settings and we need to inspect this out. So simply generating a new key would not solve this issue.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I’m trying to put a background image on the titlebar, but it won’t appear. 
Hi Ruben!
Please open a ticket with your wp-login at http://arktheme.com/open-ticket/ and link to the affected page.
Thanks and cheers!
I’m having compatibility issues with Heroic KB plugin.
Everything works except for the view showing their category taxonomy. When i disable the Fresh Framework plugin, the taxonomy is back to working, when i enable, it’s just blank.
No matter what I put inside that layout inside the taxonomy sitemap, nothing shows. Not even static content.
I know that i’m editing the correct layout/sitemap because when i change the setting for footer, header or titlebar, those all change like they should.
Any ideas?
Hi bobsledmarketing!
Could you, please, open a ticket and include your WP and FTP logins? We will take a look at it
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
My site had been broken 2 times when I hit update the Ark Theme. In the last year and now. It is so awful.. very very bad issue. I feel down.
Hi VIVAproduction!
I’m sorry to hear that. However, this is not related to Ark, rather to your hosting environment. If you struggle with updating the theme, you can do it manually or hire someone for it.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Your theme is not compatible with the latest version of Woocommerce 3.6.4. It is throwing out a lot of errors. I updated to Ark 1.44 and Woocommerce 3.6.4, some of these errors seem to all do with FRESH FRAMEWORK + SHORTCODES, for things such as (product_type was called incorrectly) (id was called incorrectly. Product properties should not be accessed directly). How SOON do you plan an upgrade to WORK with Woocommerce newest release?
Hi go2guru!
Thanks for a notice, we are working on it. The update should be out within a week or two. Current state of the Ark theme and WooCommerce is not a problematic one, these are just a recommendations rather than errors.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I’m having compatibility issues with Heroic KB plugin.
Everything works except for the view showing their category taxonomy. When i disable the Fresh Framework plugin, the taxonomy is back to working, when i enable, it’s just blank.
No matter what I put inside that layout inside the taxonomy sitemap, nothing shows. Not even static content.
I know that i’m editing the correct layout/sitemap because when i change the setting for footer, header or titlebar, those all change like they should.
Any ideas?
Hi pcopu!
Please, post this question through the account which has been used for purchasing our theme.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Does this support bootstrap 4?
Hi cyclonepower28!
It uses Bootstrap 3 with some customized features for additional flexibility. BS3 is more widely adopted/understood and does all the needed things. Any edge cases can often be solved with our custom features or a little bit of custom coding.
Thanks and cheers!
Hello, I bought The Ark Theme, but when I try to install it, it says: “Are you sure you want to do this?” and it´s not possible to install the template Other tamplate works well… What am I doing wrong?
Hi Sarka!
Please change your webserver PHP file size upload limit, it is probably too low right now in order to accept ZIP files of that bytesize. If you do not know how or don’t have access to these thing, please ask your hosting helpdesk to change it for you.
Thanks and cheers!
Thank you very much for quick and useful response, it´s okay now
Hi stverakovasarka!
I’m glad to hear that!
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Can I ask for one more advice, please? When I enter the code, I still get the answer: “Contact with the License Server has failed. Make sure you are connected to the Internet. If the License Server is offline, please try again later.”
Hi stverakovasarka!
Please open a support ticket and include your WP login, we will check it out
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Done, thank you
Hello Freshface,
i bought TheArk some time ago but I am wondering about ACF. ACF pro is bundled with the theme, but inside the theme, I see nearly nothing that makes use of it. Is there any place, where custom fields are shown? Can they be shown in single pages, loop items, grid or queried in a search?
Hi Digiblogger!
The ACF plugin is there just as a pure bonus for our clients. We’ve figured out, that most of our clients are using this plugin for their own cutom purposes, so we’ve adde dit into the theme.
It is, also, fully integrated with the theme, by element “ACF” in Fresh Builder.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello,
I cannot activate the ARK license on my Wordpress site, I keep getting this error message: “Contact with the License Server has failed. Make sure you are connected to the Internet. If the License Server is offline, please try again later.”
I have tried multiple times over the last couple days and keep getting the same error. I don’t have this license active on any other WP site…
Thanks!
Hi mrratkai!
Please kindly open a ticket about this if you already didn’t.
Thanks and cheers!
Hello,
I’m getting this error on the demo content I imported. It seems that there are some problems with the featured images on blog posts:
Warning: filesize(): stat failed for XXX/files/uploads/2016/08/test-04.jpg in /XXX/XXX/XXX/XXX/XXX/XXX/files/plugins/fresh-framework/framework/extern/freshizer/freshizer.php on line 204
the PHP segment is:
public function getFileSize() { if ($this->_fileSize == null) { try { $this->_fileSize = filesize($this->getPath()); } catch (Exception $e ) { } } return $this->_fileSize; }
in which ”$this->_fileSize = filesize($this->getPath());” is in line 204.
Hi sichtflug!
Please try to re-install the Ark again or run the demo import again.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello again!
I tried to re-install theme and demo content but the error is still there.
Then I wanted to see if other demo imports have the same error, so I imported three other demos (Yoga, Hair Salon, GoGreen Detox). Now I can say that those three demos don’t show the error and they work perfectly fine for me.
I wanted to use the demo “Artist” which is a page from the Main demo. And as far as I can see all of the pages from this demo content show the error when using a blog element.
In conclusion: When I created a new page (while the demos Yoga, Hair Salon an GoGreen Detox were active/imported) and used a blog element via Fresh Builder, it DIDN’T show the error. When I created the same page (while the demo Main was active/imported) and used the same blog element via Fresh Builder, it DID show the error.
Do you know how to fix this or do I have to build the page myself while the other demos are active?
Hi sichtflug!
Please open a new ticket with your wp-login http://arktheme.com/open-ticket/ so we can look into it for you.
Thanks and cheers!
Hello, where is the 5.2.1 update coming for Ark? Is it still being updating now and in the future?
Thanks!
Also, does the ACF plugin get installed with Ark? I don’t like not being able to update it. Thanks
Hi BuffaloCoding!
1.) The 5.2.1 is a WordPress version and Ark is, of course, fully compatible with it.
2.) We are issuing updates on a regular basis, through the years. You can see the evidence in our changelog. If there are no updates on a weekly basis, it simply means, that we are very thorough and there are not bugs, which needs to be fixed.
3.) ACF is delivered with Ark and new ACF versions are delivered with Ark as well, so you can update it through the Ark dashbaord
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Thanks for the reply! But ACF v5.8 has been out for sometime and that is my problem is because it needs an update and has no way to update it!
See issue here—> https://i.imgur.com/yy7c3u4.png / https://i.imgur.com/8CBMV9O.png
Thanks!
Hi BuffaloCoding!
We plan to issue update with a few improvements next week and it will contain the latest ACF version. If you really need the ACF to be updated sooner, then you can always purchase your own license and set-up the auto-updater
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Thanks for that! I’d really like to see more code optimization in the next update! Combining JS files and what not, would be much appreciated!
Thank you for your time!
Hi BuffaloCoding!
You could use the free Autoptimize plugin to combine and minify JS files.
Thanks and cheers!
All of a sudden I am getting this error message showing up in my dashboard: ng switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/cu7lbwm1dhbx/public_html/co-operativewebs.ca/wp-content/plugins/ark-core/builder/elements/CallToAction/CallToAction2/class.ffElCallToAction2.php on line 146
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/cu7lbwm1dhbx/public_html/co-operativewebs.ca/wp-content/plugins/ark-core/builder/elements/Gallery/class.ffElGallery.php on line 707
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/cu7lbwm1dhbx/public_html/co-operativewebs.ca/wp-content/plugins/ark-core/builder/elements/Gallery/class.ffElAcfGallery.php on line 733
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/cu7lbwm1dhbx/public_html/co-operativewebs.ca/wp-content/plugins/ark-core/builder/elements/OfficeHours/class.ffElOfficeHours.php on line 142
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/cu7lbwm1dhbx/public_html/co-operativewebs.ca/wp-content/plugins/ark-core/builder/elements/Team/Team12/class.ffElTeam12.php on line 197
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/cu7lbwm1dhbx/public_html/co-operativewebs.ca/wp-content/plugins/ark-core/builder/elements/Testimonials/Testimonials8/class.ffElTestimonials8.php on line 200
It hasn’t taken the site down, but it seems as if there are some issues with the elements in your theme.
Hi leafboy!
Please make sure, that you are running the latest Ark version (1.44.0). These are just a warnings, because you are running lower Ark version on PHP 7.3. These warnings are harmless basically
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi, Is there any way ARK theme allows alternate column on mobile.
ATM, on computer and laptop it is as follows:-
x y
y x
x y
but on mobile it shows up as:-
x
y
y
x
I would like to change on mobile to :-
x
y
x
y
Hi myenquiry!
Yes there is Construct the layout as you want it to appear on mobile first and only then add rules for larger devices where you will switch those columns. These rules are called PUSH/PULL and can be found in “Advanced” tab on each “Column” element.
I don’t know your case but you will probably need rules like this:
1st column = PUSH-6-MD
2nd column = PULL-6-MD
That will simply switch the left column with the right column in a 2×50% column layout.
Thanks and cheers!
Good morning, it is a very versatile template and we love working with it, I want to know how to buy more licenses using the same template. Thank you.
Hi opticvideo!
Thank you very much for your kind words, we are happy to hear you like it so much You can simply purchase more licenses in the right sidebar here on themeforest.
Thanks and cheers!
Hello, how can I make the navigation under the logo? like this please???https://livedemo00.template-help.com/prestashop_53586
Hi andreitalee!
You would need to disable the regular logo and then create your own logo in the “topbar builder”. If you will have issues with this, please open a support ticket with your wp-login here: http://arktheme.com/open-ticket/
Thanks and cheers!
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