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Discussion on The Ark | WordPress Theme made for Freelancers

FRESHFACE

FRESHFACE supports this item

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1849 comments found.

ncoskun

ncoskun Purchased

Hello, How I can transfer my license to another domain? (it was already uninstalled)

Hi ncoskun!

You can simply install the Ark on another domain and activate the license there :-)

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

I’m wondering if there may be something wrong with your license server. I too am getting the message “Contact with the License Server has failed. Make sure you are connected to the Internet. If the License Server is offline, please try again later.” I own 41 other licenses from other client projects I’ve worked on, and activating a recently purchased license has never taken quite this long.

In fact, this is the first time I’m seeing this specific message. My server is the exact same (same server, same configuration, etc) as it has been for the other 41 activations.

I thought perhaps it was a browser issue, but I’m getting the same message in both Safari and Chrome.

BTW—I love your theme and your support has always been phenomenal! Just want to put this out there so others realize, you guys go way above and beyond the typical WordPress theme support. I can’t recommend this theme highly enough.

Hi Mike!

We really appreaciate all your purchases and thank you for being Ark fan! Could you, please, open a ticket and include your WP and FTP’s logins? We got these reports recently, but we are not able to diagnose them without WP and FTP.

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

I tried it again this morning (June 12th at 10:21am EST) and it activated just fine. So definitely no difference on my end, I’m guessing you figured out the glitch on your side?

Hi hirstmusic!

I’m glad that it works for you! It seems, like there is some kind of problem with the connection to our server. It is hard to diagnose it for us, because it works for us on all our servers and when we log into our clients, it works for them as well, without any issues. However, we will keep going and we will sort this out.

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

csgr

csgr Purchased

Hi! I just purchased your theme, and it seems I can’t enable the license during the past 2 days. If it helps, it looks like the server it’s contacting during activation (update.freshcdn.net) always returns “Error establishing database connection”. Hope you can resolve this soon!

Hi csgr!

Thank you for your purchase and pardon for any inconveniences, could you, please, open a ticket and include your WP and FTP logins?

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

i cant activate my ARK Template. There is only a “show license” button and this message Contact with the License Server has failed. Make sure you are connected to the Internet. If the License Server is offline, please try again later.

Hi artpractic!

Can you, please, open a ticket and include your WP and FTP logins?

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

T3Kaos

T3Kaos Purchased

PROBLEM: I’ve updated Ark via it’s own updating system however it refuses to update the accompanying ACR Plugin. Doesn’t it come with the latest updated version of ACR?

Hi T3Kaos!

We have been aware of the “ACF cannot be updated” issue just recently. I inspected the problem and figured out, that if you try to update the ACF plugin, WHEN the ACF plugin is ACTIVE. It throws a problem. So you need to de-activate the plugin first, run the update and activate it back again. Sorry for any inconveniences, we are working on the solution. It is strange, because it happens with any other plugin and the ACF somehow prevents the update.

For updating the ACF plugin, please follow this procedure.

1) Upgrading to the latest Ark: Ark > Updates > “Update All Above” 2) Deactivating and uninstalling the 5.7.6 version. 3) Navigate to Appearance > Install Plugins. 4) Select install Advanced Customfields Pro. After the install, 5) Activate Advanced Customfields Pro

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

can I use this theme for many subdomains in one the same domain?

Hi qwarantanna!

Yes, it is 1 theme for 1 domain, so you can use it on many subdomains.

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Debrailly

Debrailly Purchased

Compatible with WPML but not with their plugin “Translation Management” :-(

Hi Debrailly!

Please feel free to let our developers know the details of this via a ticket here: http://arktheme.com/open-ticket/

Thanks and cheers! :)

acme71

acme71 Purchased

Hi again,

I had configured in your theme options: Ark > Sitemap > Portfolio Archive, the Featured image with the Image Size and Aspect Ratio with Original Image Settings. Please see on this capture: http://prntscr.com/o2wr4s

But the Featured image uploaded https://www.intercon.es/wp-content/uploads/2019/06/lobby_blanc.jpg (468px × 328px) it’s not the same that shows on the Portfolio Archive. It seems that this image it’s forced to 360px × 252px and after it’s scaled to 468px × 328px…

This produces interpolated and blur Featured images on the Portfolio’s Archive (Please see on https://www.intercon.es/work/).

How to fix that? I hope for your help. Thanks

Hi acme71!

Can you, please, open a ticket? We will check it out and get back to you.

For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

acme71

acme71 Purchased

Sorry but this seems a bug from your theme… Please check on http://prntscr.com/o39b26 It seems that the Featured image on your Portfolio Archive it’s applying this URL: https://www.intercon.es/wp-content/uploads/freshizer/07d56e4f0df5b80ddfa2663f8324e66a_lobby_blanc-360-c-100.jpg instead of the URL with the properly size:https://www.intercon.es/wp-content/uploads/2019/06/lobby_blanc.jpg that I’ve uploaded previously on the Featured Image… May you solve this bug or provide a CSS to fix it?

Hi acme71!

Could you please make the ticket for this so we can assign it around the team and communicate with you directly? Please include your wp-login as well so we can do some testing.

http://arktheme.com/open-ticket/

Thank and cheers! :)

dennis2013

dennis2013 Purchased

FOOTER FIXED ON BOTTOM: Hi guys, needs some little help here. My Homepage is very minimal and has a small height. Tried to add margin to the elements but that does not look good. Tried some standard css but no difference. How can I fix the Footer so it is always on the bottom? Thanx

Hi dennis2013!

It’s usually preferred to have your site taller than one monitor screen to work around this cosmetic issue. In the edge cases where this is not possible to achieve for some reason, one would need to write JavaScript code that polls the site content height and offsets the footer to the bottom at a very specific X axis coordinate OR activates “position: fixed; bottom: 0” on the footer.

Such JavaScript code can make the sites a little laggy (if there is a lot of content) because the polling, in order to be relatively robust, must be hooked into requestAnimationFrame which runs at 60FPS. One could write a custom throttle/debounce into it as well but even then it’s still a little performance hog when all it really does is fix the footer position to a specific place. If you are interested in this solution though, and your are not a developer yourself, you can hire one here: http://arktheme.com/hire-us/

Thanks and cheers! :)

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