Support is non-existent. I was able to fix all my Ark sites on my own after days of client sites being down. Ark support seems to be sleeping at the wheel. Very unfortunate.

Every site I created with ARK has stopped working and is returning a critical error. There is no support, there are no patches, yet the product is still being sold.

What are we supposed to do?

I have 6 ARK licenses and clients writing to me every day! I need to fix this.

I had the same Problem as funtimeros: after update of the ark them the Fresh Framework plugin broke my website. How did you fix it?

Is there a timetable for an update on the fresh framework plugin?? I can’t do anything, there’s no update available and apparently I’m not the only one with this issue. However, I have Ark on other websites and they’re all good. I’m only having problems on one of them.

Are you still on business? There are no answers in the last year. And today the Fresh Framework plugin broke my website.

FORMS still NOT WORKING>latest 1.74 Ark, latest WordPress>PHP8.3 – is there any fix for that?

I purchased the extended support and have received no answers to my last questions. The theme breaks with the lates version of wordpress and I cannot find a roadmap showing any plan to fix this.

The Ark doesnt work with wordpress 6.9.1, is an update planned? Regards Rainer

Hi, is your support still working? I wrote 5 days ago and still no response.

Hi, I downloaded the latest version of ARK Version 1.72.0 and installed it. The contact form stopped working. The log says there is a newer version that fixes this error, version 1.73, but I can’t download it…

The latest version, 1.73.0, cannot be downloaded!

On the detail page https://themeforest.net/item/the-ark/19016121 the following Changelog appears at the bottom:

Changelog 2025 August 16th – Version 1.73.0 - Improved – Contact Form fix for not logged-in users - Improved – PHP8 fixes (deprecated warnings, etc.)

Instead, the Downloads section https://themeforest.net/downloads only allows you to download version 2025 April 21st – Version 1.72.0

Version 1.73 should fix the bug “Contact Form fix for not logged-in users” which is very important, otherwise, forms cannot be submitted by anonymous users and effectively renders all contact forms unusable.

Quick question for ACF Pro. Do you provide a license for it? Because without license key, Pro features like repeatable fields, cloning , options pages and more are disabled in ACF.

It doesn’t look like WPML supported. Can you please explain clearly how we can translate a page? Which WPML editor should we use? I duplicate a page but Fresh Builder elements don’t show up. I try to use Copy Content from [Main Language] feature yet this option does still not copy Fresh Builder elements. Can you guide please? (I bought your theme but couldn’t use it until now)

I’ve written to you three times in the support box, and you’ve never responded. How can I contact you with post-purchase questions?

Hi. Does your support service cover website updates?

an author, who is not answering any comments and not providing any updates for the theme is no longer my purchasing partner

Hello, I own 5 License. Bought long time ago. Never had any questions. Today one! How can I change the size and font of a navigation menu? lets say “header default”

thanks

There is currently a vulnerability with the theme / plugins that has been unpatched since Feb 2025. Please can you release a patch for this?

Ark Theme Core <= 1.70.0 – Unauthenticated Remote Code Execution https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/ark-core/ark-theme-core-1700-unauthenticated-remote-code-execution

There is issue with like 3 or more latest releases – min minicart does not open on hover!

Hello, after update 1.72.0 the contact form doesnt work (wordpress 6.8.1, PHP 8.3.21) . Please check. New update nessescary? Thank you. Rainer https://hockelmann-augsburg.de/kontakt/