Hi,

We’ve not used any cache or minify plugin to speed up the website.

Once you use our theme, you can install the speed plugins to load quickly.

I hope this helps!

Regards,
VictorThemes

Replied on your ticket.

i already

Hi,

Thanks for purchasing our theme!

Unfortunately, we can’t find your username on our main website. The envato/themeforest account username should be the same as on our website too. Otherwise, the purchase will not confirmed and not able to create a ticket for it.

Please try to login using “Envato Login” at:
https://victorthemes.com/my-account/support/

Or just share the purchase code via our contact us page and ask questions directly there:
https://victorthemes.com/contact/

I hope this helps!

Regards,
VictorThemes

Hi,

I hope you find a solution. Thanks for replying and clarifying!

Regards,
VictorThemes

Hi,

Thanks for purchasing windfall theme!

I hope you find a solution. Thanks for replying and clarifying!

Regards,
VictorThemes

Hi,

Thanks for purchasing our theme!

I hope you’re asking the popup for Gallery Images. If so, please edit each gallery item and use the Gallery Options box to define it accurately.

https://imgur.com/a/XoOdKLF

I hope this helps!

Regards,
VictorThemes

Hi,

Please let us know the version numbers of Windfall theme and Windfall Core plugin.

If you have the latest versions of 1.3.1 as a theme and 1.2.2 for plugin means. Please open a support ticket at: https://victorthemes.com/my-account/support/

And mention your website URL and temporary administrative login credentials. We’ll check and let you know the solution to it.

I hope this helps!

Regards,
VictorThemes

Hi,

You already opened a support ticket.

Please install the Segovia theme using the WordPress native way.

Appearance > Themes > Add New > Upload.

I hope this helps!

Regards,
VictorThemes

Hi,

This is your server htaccess issue.

We’ve replied to your ticket. Please check now?

Regards,
VictorThemes

Hi,

Please make sure you have the latest version of Windfall theme and Windfall Core plugin.

Also, make sure your server has the WordPress following requirement. https://wordpress.org/about/requirements/

I hope this helps!

Regards,
VictorThemes

Hi,

Thanks for purchasing our theme!

We replied.

Regards,
VictorThemes

Hi, Thanks for the quick resolution!! Really appreciate it

You’re Welcome!

Hi,

We don’t see any errors in our end with elementor.

Please share your site URL and temporary administrative login credentials via our support center.

https://victorthemes.com/my-account/support/

We’ll check and let you know the solution for it.

Regards,
VictorThemes

I wrote there

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