441 comments found.
Pre-sales Question: 1. http://quanticalabs.com/wp_themes3/fable/ - Do you have an alternative home screen that removes the large sliding banner on the top? Or can you tell me how to remove it completely? So the top of the page under the menu would begin with the “Welcome to Fable” section.
2. http://quanticalabs.com/wp_themes3/fable/our-classes/ - On the Our Classes page, can the top area where it says “Our Classes” and the background image behind it be removed? So then the top of the website would begin with “Class Overview”.
Hello,
1) Theme includes five predefined home pages, so I’m sure that you will find something what fill your needs. Anyway, you can also remove home slider and put default header (image + text).
2) Yes, you can remove this header.
HI, I bought this theme few years ago, and everything goes well for longtime, but today I reinstall the theme for renewal, and I always got “Error Changes can not be saved.” in the theme options when I save the page. Is there some restricts for reusing this theme? But I didn’t install it on any other websites.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
it does not work! i get this message: The site is experiencing technical difficulties.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi. How do I update from older Fable Theme version to latest version? Do I need to reinstall theme via WP dashboard? Cheers.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
The latest update has stopped my Gravity Forms with conditional logic from showing up. Forms without conditional logic are fine. I’m assuming this is a JS display issue but have no idea where to find that or how to edit it. My support ran out a while ago but as this is an update problem I hope you will still be able to help me. Thank you!
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I am not paying to extend support to fix a problem that your update created! Please advise on how to get my Gravity Form with conditional logic to show up, as everything was fine before your update! Thank you!
Hello,
I’m sorry, but we didn’t make any changes in code which could make problems with any external plugin, so mentioned issue is not related with our theme for sure. We also don’t provide support for plugins which are not part of our theme. I hope that it is understandable.
Then how do you explain it? Pre-update, everything works fine. Post-update, forms with conditional logic stop showing up. I’ve contacted Gravity Forms and they say it’s a theme conflict. I have been working on this complicated conditional logic form for MONTHS and just as it’s about to go live, this happens!! Please advise!!
I cannot explain it.
File /home/gurug1as/public_html/globalpratibha.com/wp-content/themes/fable/multisite/1/style/TS.Frontend.css cannot be created. Please make sure that this location is writable. this comes after recent theme update and my website home page layout changes and misses some images and layout from home dpage http://globalpratibha.com. several times i reinstalled, disabled and enabled but still front page not displaying properly
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Wordpress is not offering me an update for your theme, this means I can’t update the php to 7.2 and I’m being charged extra by my provider for using an older version. How do I do the proper update so that my website works correctly and i don’t incur extra charges. The revolution slider being outdated is causing the issues. Tlclasalle.org
Error Details
An error of type E_ERROR was caused in line 73 of the file /users/tlclasalle.org/htdocs/wordpress/wp-content/plugins/revslider/inc_php/framework/base_admin.class.php. Error message: Uncaught Error: [] operator not supported for strings in /users/tlclasalle.org/htdocs/wordpress/wp-content/plugins/revslider/inc_php/framework/base_admin.class.php:73 Stack trace: #0 /users/tlclasalle.org/htdocs/wordpress/wp-content/plugins/revslider/revslider_admin.php(237): UniteBaseAdminClassRev::addMetaBox(‘Revolution Slid…’, Object(UniteSettingsAdvancedRev), Array, NULL) #1 /users/tlclasalle.org/htdocs/wordpress/wp-content/plugins/revslider/revslider_admin.php(68): RevSliderAdmin->addSliderMetaBox() #2 /users/tlclasalle.org/htdocs/wordpress/wp-content/plugins/revslider/revslider_admin.php(40): RevSliderAdmin->init() #3 /users/tlclasalle.org/htdocs/wordpress/wp-content/plugins/revslider/revslider.php(147): RevSliderAdmin->__construct(’/users/tlclasal…’) #4 /users/tlclasalle.org/htdocs/wordpress/wp-settings.php(362): include_once(’/users/tlclasal…’) #5 /users/tlclasalle.org/htdocs/wordpress/wp-config.php(82): require_once(’/users/tlclasal…’) #6 /users/tlclasalle.org/htdocs/wordpress/wp-load.php(37)
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi,
Great template and very interested in purchasing. Just been looking at the demo and the various instaructional videos. However, I was wondering how easy it might be to create custom template headers for custom page types. Are the template headers hard-coded or can they be easily themed?
Many thanks and looking forward to your reply.
Hello,
No, headers are not hard-coded and can be easily changed via locally/globally options. Let me know if you have further questions.
Hi there,
Many thanks for the response. My question was, however, relative to custom pages created via third party applications (ex; a portfolio or events managemnt plugin) that generates it’s own archive page.
For instance creating a custom post type with a plugin allows you to create an archive page. How easy would it be to apply/integrate the page template options into such a page?
And if I wanted to create a custom header or footer, how easy is the mark-up code or template files in order to acheve this. Reason why I ask is because I would like to purchase this template for a client but would like to show them how to generate custom page templates and headers for eacj archive/post page.
Thanks again.
Hello,
I’m sorry, but I’m afraid, that it will not be possible to do via dashboard.
I can not create an account of your forum, I’m asking for the author’s support a long time ago and their responses are very slow, they ask me to register to the forum but I can not do it I do not know why.
I go 15 days waiting for help and they do not.
It really is frustrating.
Hello,
I’m not sure what do you mean. We are always reply within 24 hours and the same was in your case. Anyway, please check your mailbox.
Hello, I need to update the Revolution slider from this theme. The latest version provided is 4.6.93 which is incompatible with PHP 7.2. Please provide me with the update. Thank you
Hello,
You have to update theme to the newest version. Latest one includes version 5.4.6.4 of Revolution Slider.
Wordpress is not offering me the update. What can I do? I have version 2.2.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Latest update has broken the Box Component. There seems to be code which is displayed at the frontend even though the code itself works.
array(32) {
string(13) "What is CCES?"NULLNULLstring(6) "_blank"string(1) "1"string(10) "school.png"string(5) "large"string(5) "right"NULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLNULLHello,
I will check this an provide a fix as soon as possible.
Any updates on this. Seems like 3.3 didn’t fix it.
Hello,
Yes, it is fixed in the newest version (3.3). I suggest to remove all plugins and install all of them once again.
Hello! I need two columns in blog page. How can I do this? Please.
Thanks.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, i tried to install de demo data, but something wrong happened and showed me this message: Error: Process of importing data cannot be continued. Your server returned HTTP error. More details are below and in browser console. 400 error 0 What can i do? Please
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
i did it, but I have not received an answer yet.
Hello,
We try to reply for all questions within 24-48 hours. Thank you for your patience.
can I purchase page builder seperately now it isnt working after the WP update?
Hello,
Page Builder is a part of Fable theme and cannot be purchased separately.
Do i really have to purchase support at $41 to ask a simple question as to why page edits wont update?
Hello,
I’m sorry, but we provide support on our Support Forum only.
Dear QuanticaLabs, page builder not working on my website after updating wordpress to 5.1. I think this is version problem, when will you launch updated version of this theme
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello, I see that the template is not adapted to WordPress 5.0.x. Is it possible to use the template at personalization for WordPress 5.0.x? If not, when will the template update be compatible with the latest version of WordPress?
Hello,
Yes, you can use theme with the newest WordPress, but you have to install WordPress Classic Editor plugin. Then you can theme as usual.
Hello, is CAPTCHA for the contact forms available?? Or you still charging an extra cost to add this elemental functionality? It so BAD that this feature is NOT included!!
Hello,
I’m sorry, but this feature is not available.
Did you have some information about how can be installed??
Hello,
It is hard to say at this moment.
or a link in the documentation?
What kind of link do you mean exactly?
Some documentation to know how to put CAPTCHA at the forms
If you have coding skills, you can customize theme to your needs based on docs from reCaptcha.
Does you theme support RTL (Arabic) ?
Hello,
Yes, RTL mode is supported.
I am trying to figure out how to change photos in a gallery. I mean I know how to change it in the gallery, but I have a page that has this code on it:
pb_gallery image=“203,204” image_size=“image-525-385” layout=“50×50”][/pb_gallery
I am trying to figure out how to change the image that would be in “203,204” there are several “gallery” styles in my theme but when changing those photos, it doesn’t change the photos on the page I’m working on. I am using the Fable theme.
Can anyone help me. It is driving me crazy and I’m sure there is an easy solution.
Thanks,
Geoff
Sorry I had to take the brackets out so the code would show up.
Geoff
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
