117 comments found.
Hi,
Today, my hosting provider sent me below message:
As part of our commitment to providing you with a secure hosting environment, we performed an automated scan of your domain(s)
It appears patches are available for application(s) installed in the following path(s):
XSS vulnerability in WordPress /wp-includes/class-wp-object-cache.php
XSS vulnerability in WordPress /wp-includes/post.php
XSS vulnerability in WordPress /wp-includes/class-wp-customize-manager.php
XSS vulnerability in WordPress /wp-includes/blocks/rss.php
XSS vulnerability in WordPress /wp-includes/blocks/search.php
Upload vulnerability in WordPress /wp-includes/formatting.php
Incorrect permissions vulnerability in WordPress /wp-includes/user.php
Incorrect permissions vulnerability in WordPress /wp-includes/class-wp-query.php
Thanks
Hi there,
wp-includes/
The folders in this list have nothing to do with the theme. These are all warnings about your basic WordPress files. https://www.getastra.com/blog/cms/wordpress-security/wordpress-file-permissions/
If you need technical help Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Thanks.
How to update the theme?
Hey,
Please submit a ticket on our support desk using the following link and our support team will gladly help and guide you with your issues.
Cheers!
You can use this plugin : https://envato.com/market-plugin/
What are the installation fees? With Arabic
Hi,
Sory, not quite sure if we get your point. Please submit a ticket on our support desk using the following link. Our support team will help you out with your issues.
Cheers!
Ticket needs Purchase Code I haven’t bought yet I want to inquire first
Hi
Theme plugins and complete demodata installation is free ( You need to upload theme on your server )
Best
Hello, I am trying to upload the logo on the header and when I upload it takes up so much space and the alignment is totlally disturbed, why is that Happening?
Also, the Cart button is not working properly, I am not able to see that on the header. And there are many more issues with the theme.
I would Like to request you for a Refund, you can cancle my License. Also I will delete all the theme files from my PC. The theme is costly and in Indian Rupees it is a big amount. Can you please help me with the Refunds? It will be really great if you help me with that.
Thank You
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Since the last update, the titles of my page do not appear correctly. ”<class =” __ title ”> TITLE” should not appear class and the TITLE should appear formatted
Hi
Could you share your page url ?
Thanks!
Thank you, we will check and update theme asap.
Hi
All checks were done, but we did not encounter any problems. Please open a ticket here for detailed help https://9theme.ticksy.com/tickets/
Regards
Hello, Please can you respond to my ticket. Thanks
Hello
Replied, please check ticket
Cheers!
Hi,
1. Any other option of contact form? Not the dark one, more general, yet neat. 2. Any other header / menu options?
Hi
You can use any contact form plugin and custom forms with theme, there is no limit.
Theme included 2 type header and a lot of options to customize this header, you can change background, item, dropdown color and all of other parts
Regards
Very nice theme. I buy it for sure, a question first, is it possible to have multilingual working, I actually need 2 languages.
Hi
Thank you for your good comment, yes you can 2 and more languages with polylang or WPML
Regards
question in addition: is there some plugin in package that gives this function to add language or I need to buy it separately?
Theme not included language plugins, you can check polylang free and pro version here : https://polylang.pro/downloads/polylang/
OR you can use subdomain or folder : https://premium.wpmudev.org/blog/multilingual-wordpress-site-multisite/
Hello,
I just bought your theme but i am facing serious issue that i am unable to import content,widgets, and other demo data with this poor theme what the hell is this i am just done with it. whats the issue with this theme let me know.
I need your guidance to resolve this issue. i am using plesk hosting
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
I have submitted the ticket but still no response i need this thing to be sorted out quick
Replied, please check support center
The top bar with address and social media icons are only on home2, i want to add social media and address top bar on home1, how can i do that
help
thanks
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
hi guys how can i add a top bar with the social media icons thanks!
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Tell me is these pictures and icons are included?
Hi
Yes included, also psd files includes free
Cheers!
Hello team I would like to know if you have any tutorial to load the complete demo of the template.
thank you
Hello
You can check our wordpress themes backend and demodata installation wizard here : https://www.youtube.com/watch?v=Onvp0g9V-jo
Cheers!
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Hello, Is this suitable for a marketplace plugin like dokan and the likes?
Also, I will like to see the user dashboard but there is no way I can login on the demo. No testing details or register button.
Thank you in advance.
Hi
You can use any plugin but theme shortcode not contain dokan details. May be you can create new pages with dokan or other plugins.
Cheers!
Is there some known bug when you use simple visual composer shortcodes? when i dont use your shortcodes it looks like there is no css… can even put 1/2 content and 1/2 single image….
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues.
Cheers!
Hey guys! This theme looks awesome on a desktop computer, but unfortunately the menu looks very strange on a mobile device (tablet, smartphone, even in the browser preview mode…). Is there any possibility that you could update the theme and fix the menu? Thanks in advance!
Hi
Sorry for delayed reply, we are in a holiday. Could you share with us details as screenshot or video? We can check and update theme in this day.
Regards
Thanks for your reply. I suggest simply test your theme in the live preview with the smartphone or tablet view and open the mobile menu (burger menu). Then you will see, that the navigation looks a bit incorrect to me. I guess it could use full width, or align center with bigger font size. You may tale a look at uber.com to see what I mean.
Hi
You can control font size padding e.g css features with theme options panel and we can help you if you need smilar customizations. Please open a ticket on support center after purchase
Regarda
Estamos utilizando Agro – Organic Food – Farming – Livestock – Agriculture WordPress Theme para crear nuestro sitio web pero hemos tenido problemas con widgets de woocommerce, no se muestran widgets en la página de productos, ni en la página de productos detallados, podrían darnos alguna solución, gracias
Hi there,
Thanks for purchasing.
Sure. Please submit a ticket on our support desk provided here: https://9theme.ticksy.com/tickets/ We’ll help you out with your issues.
Cheers
Hello I’m interested in buying, I can’t preview the demo, Any other links i can checkout
Hi there,
Thanks for purchasing.
Sure. Please submit a ticket on our support center with your purchase code so our support team will gladly help you out with your issues.
https://9theme.ticksy.com/Cheers!
Ticket Submitted, Thanks
Hey,
Please review your ticket, it’s been replied.
Thanks and enjoy your day 
Cheers!
Hey Guys Nice template, i just intalled it but im having a problen with slider revolution, i already activated the plugin, but when i click on it says “not activated” and a button to register slider revolution, what should i do to get my slider working correctly? thanks
Hi there,
Thanks for purchasing.
Please submit a ticket on our support center with your purchase code so our support team will gladly help you out with your issues.
https://9theme.ticksy.com/Cheers!
