Despite an open ticket I still have no answer for a few days about a supposed intervention of your support on my server that has been detected as an attack. Since my purchase it has been difficult to have a quick and relevant answer about issues, especially on the issue of the plugin LA Elementor, already mentioned in the comments two months ago, and that I had to have it solved by an external service that i paid. So could you please answer to my ticket 2146471?

I’ve read some bad content about LA support, but just want to say at futur customer that the support is really incredible. I think the best support I’ve ever seen on themeforest. They solved all my problem and more in less than 48hours. Congrats LA Team

Hi there. I downloaded Toro from Envato Elements subscription. I’ve got an install problem but no Purchase Code (there isn’t any with Elements) and the “Verifiy Purchase” button on support ticket doesn’t work for me. Any Help ? Thanks

Pre-sale question 



Hi, I actually use TORO from Envato-elements… my shop have many pages and I don’t want the « load more » button. When I bring back of a single product page, the main catalog return to page 1, even if I was on page 8. The URL don’t change on my website and keep www.xxx.com/eshop/ or on your demo it works fine and your url change to https://toro.la-studioweb.com/shop/page/1/


All my shop is create with elementor product archives and the LaStudio Products elements


It is something you can solve if I buy your support service ?

When I can Change “Size Guide” “Delivery and return” & “Store availability” Links at the Botton of Single Product Pages? Thanks

Hello, do you have any tutorial to update the theme? i bougth almost a year ago and i want to have the last version, thank you!!

I bought the Toro theme with Envato Elements. Everything is spot on except when I start editing the footer then the header disappears. I have even reset the whole site and started again from scratch. Same thing happened! Any clues you can give me?

Hi La-Studio,

I had purchased Toro theme with envato elements which is not including support. I have not a purchase code. Now i’ve problems about shopping cart and payment page etc. I am looking for extra support to buy but there is not an option without buy whole theme. I just need support part

What should i do ?

Thank you in advance.

Hi LA Team

I have issue with lastudio elements for elementor plugin. it is not let me go back to loading the elementor editor. when I disable the plugin is working for me.

I have written to support, about the issue for more end week. and I have not got any support yet for it. and this has stopped my work.

Can you help with it, please TICKET #2078010

Hello! Currently I cant edit my pages and templates with Elementor, because i when want edit them, Elementor left the white Screen. The bug is generated by Toro’s native plugin: LA Studio Elements for Elementor. Could someone solve this incompatibility problem? The support didt give me a solution. Thanks for a possible response.

Hi, I want to check if the wishlist and product comparision features are achieved through plugins or if they’re part of the theme. Thank you

How can I change the hover color of the menu text? I have tried all settings I can find

Hi I purchased the theme assuming everything necessary to make it appear like in your demo was included. Now it seems I need to purchase elementor pro to be able to make a shop page? I made a ticket and need assistance

v

How long does it normally take to get a response to a ticket? I put in a ticket 24 hours ago and havent heard anything back. Thanks

I tried uploading the zip file to server through the wp-admin but it gave me an error message saying upload not successful “NO CSS” (is missing)

Hi – i just purchased a license for your theme – and uploaded a demo template (furniture1) – however the revolution slider is missing and I cant find any import files for the demo revolution sliders for the template.

UPDATE – I found the dummy archive in the install folders, it’s under …Assets, Dummy Data, Slider – and I managed to import the zip file into rev slider Thanks!

hi there, I recently bought this theme but I can import any demo to use it …when I try it, appears an 500 error.

Hi there—just to let you know that Toro features in our latest WordPress roundup update on Tuts+: 25+ Clean WordPress Themes: To Make Modern Websites in 2019. Nice job

Hello, I love the theme and was about to buy it before I tested the mobile version and found some issues.

1) Product filter doesn’t work on my phone (iphone xs), it looks like it’s a bug. Is this a known issue and would it be fixed soon? Or is this okay in the paid version? 2)The product page is horizontally scrollabe, so when you swipe up & down you get this blank part on the right side. But I’m guessing it’s because of the “more demos” button stuck on the right. Is this okay in the paid version as well? 3) If I buy the theme and I encounter these kind of issues, would I be eligible for a full refund?

Thanks in advance.