23242 comments found.
Hi,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageHope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
is it possible to activate this function without having to activate woocommerce?
Hi,
Sorry to say that but this is not possible without WooCommerce as it is coming from WooCommerce plugin.
Thanks.
Hello Pre sales question 1) Is this theme compatible with WooCredits plugin? 2) Can i make an online shop like Stcck Photos, where i can sell bundles and registered users will purchase the credits and then they can buy a service from their credit wallet?
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Sorry to say that but we have not tested WooCredits plugin with the Theme so we are unable to suggest you on it If you want you can try this with the Theme.
2. Yes. you can simply Create your Shop using Porto WordPress Theme and Yes you can restrict the Customers to purchase Goods/Services from your Shop before Registering on your site and also you can use the WooCommerce default Payment Methods as well.
Thanks.
Hi, Greetings from Leatherman Fashion. Two suggestions could you forward to your technical team? A.) Event page, there is no filter. Could you guys add the feature like 1. Upcoming, 2. Ongoing, 3.Past So people can filter what they wanna see and what not. I guess this feature can make the event page more attractive. B.) On event page you have two view, grid and list view. could you add timeline view as well? and where events will display as per time schedule! Thanks in advance.
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello, I contacted you via the PickleIpsum account above as the email address to this RhoDesignUK one is no longer active. Please assist with the audio not displaying on thenagain.ie
Hi,
You are using the very very old version of the Theme which is not compatible with the latest version of the WP and Plugins, So you have to update the WP and Theme and then Theme required/recommended plugins as well and many of your issues will automatically solve.
How to update the Theme: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Please check the Change-log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
After updating the Theme please update the WooCommerce database as well: https://themeforest.net/comments/21944535
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
I have tested your site and it is working fine and the audio is also playing please see this video: https://jmp.sh/X9JJfvO
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you, I have just downloaded the theme and noticed no Child Theme included in the files.
Hi,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you! 
Most Welcome!..
This still isn’t working. I’ve just downloaded the most up to date version of the theme and the audio still isn’t showing. https://www.thenagain.ie/
Hi,
Now I have to debug your site and for that, you have to contact us via our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 19/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
when using “https” with this theme showing
"this site is trying to load scripts from unauthenticated sources"Hi,
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well: https://wordpress.org/plugins/really-simple-ssl/
Thanks.
Hi, how do I hide price AND add to cart buttons? Latest update has hover effect that shows the button on hover only – but I unhooked so I thought. Any hook docu for Porto? Thanks (and sorry I’m out of support now willing to rtfm!) remove_action( ‘woocommerce_after_shop_loop_item’, ‘woocommerce_template_loop_add_to_cart’, 10 ); remove_action( ‘woocommerce_single_product_summary’, ‘woocommerce_template_single_add_to_cart’, 10 ); remove_action( ‘woocommerce_single_product_summary’, ‘woocommerce_template_single_price’, 10 ); remove_action( ‘woocommerce_after_shop_loop_item_title’, ‘woocommerce_template_loop_price’, 10 );
Hi,
If you want to hide Price and Add to Cart Button then no need to use any Hook, Porto WordPress provides the functionality of the Catalog Mode and you can hide/show “Price” and “Add to Cart” button using Catalog Mode as showing in this screenshot: https://pasteboard.co/IkoCMCN.png
and also If you want to remove the hover affect, Please go to Appearance >> Theme Options >> WooCommerce >> Product Archives and choose the one product layout which has no hover affect and save changes and it will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
No problem, thank you for this. If I get any more issues I will pass through and get that support updated.
Sound’s Good!..
Hello, I’m adding audio into your theme as text and it’s not showing as a player on the other end. See here: https://www.thenagain.ie
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi, I installed Porto 1.1. This theme requires the following plugin: WPBakery Page Builder. When I try to install the plugin by pressing the button “Begin installing plugin”, it always failed. Can somebody give me an advice ?
Hi,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and Install the plugins one by one from there I am sure you will not find the issue, Otherwise, Please download the latest Plugin from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
and Install it on you site OR contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, I have some problem with information displayed on hover whatever option I choose. https://pasteboard.co/Ikj0teM.png
Hi,
Please go to Appearance >> Theme Options >> Skin >> Custom CSS and Comment Shop CSS as showing in this screenshot: https://pasteboard.co/Ikofs8F.png
and then go to Appearance >> Theme Options >> WooCommerce >> Product Archives and select/set the Product Layout from there as per your requirements as showing in this screenshot: https://pasteboard.co/Ikog6me.png
It will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How to add fields in a single post. I added the Advanced Custom Fields plugin, but in the single.php file I can’t find a place to add the field code.
Hi,
The Content of the Single Post pages are coming from these pages: https://pasteboard.co/Iki3yK9.png
and you have to Customize anyone from it which you have chosen on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/01/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
can i change sidebar width ??
Hi,
First of all thanks for showing interest in Porto WordPress.
You can change the sidebar width using Custom CSS easily.
Thanks.
Hi, in the update an official child theme is missing. Should i activate Porto theme or can i keep on using my child theme? Some colors in header changed.
Hi,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
And the Color change is must be the cache issue nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/09/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I plan to use your theme to replace an existing theme that was discontinued. Before we buy the theme, I want to know if your code allows us to override templates and functions from your theme in a child-theme. I already read some comments saying that you don’t have hooks inside it and the only was to customize your theme it’s by editing the core files. My client wants us to keep his existing design, and being able to change the look of theme without loosing customization when updating it, it’s a major criteria for us when we pick the theme for the new project. So far Porto theme it’s on top of our list.
Thanks, Marius D.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no such hooks, If you want to Customize the Theme, You can easily Customize it and use the Child Theme for Customization, It will work for you.
Thanks.
Hi, how to disable pop up in porto theme? click link for view image https://prnt.sc/o48pfr, url:https://www.pt-rmp.co.id/beta
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Thanks.
I have deleted the pop up in custom CSS, but on the homepage the page still appears?
http://prnt.sc/o4novjHi,
As Written in the given article: “And if you simply want to remove/delete it then just simply remove/delete the Porto Modal Box element.” So please edit your home page and you will find Porto Modal Box element just delete it and save changes and check your site after removing the browser cache.
Thanks.
Hi how I can add my logo in svg format please ? already uploaded to wordpress. PNG file looks so blurry. Thanks a lot x
Hi,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hello, I am trying to get the search to appear as an icon in the header and then show when clicked on. Everything I do I have the input box in the header and cannot get it to show the icon. I have updated the yith-woocommerce file in the theme woocommerce folder. How can I resolve?
Hi,
No, need to Customize any file for it, Porto WordPress provides the default option for it, Please go to Appearance >> Theme Options >> Header >> Search Form and Choose Pop Up style 1 or Pop Up style 2 as per your requirements as showing in this screenshot: https://pasteboard.co/IkeToAT.png
Thanks.
Hello.. I have getting this now https://prnt.sc/o50em2 .. I just want it so it pops down with a small short field? I have tried style 1 and style 2. How do I do this?
Hi,
If you are using any third party plugin for Search Functionality on your site then please try once after deactivating it, or contact us via our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hello, Where can I change the color on footer, I look in all the options but I just cant.
this is the image of the color that I want to change on the footer https://pasteboard.co/Ikbi7jf.jpgthanks
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color code in the given code as per your requirements.
@media (min-width: 992px){
#footer:after {
background: green !important;
}
}
Thanks.
Thanks you are awesome
Hi,
Please create the Form as showing in this screenshot: https://pasteboard.co/Ikokslb.png
and the code of the Form is given below:
<h4 class="p-t-md">Contact Us</h4>
<p>Contact us or give us a call to discover how we can help.</p>
<div class="row">
<div class="col-lg-12">
<div class="form-group">
<label for="contact-name">Your name *</label>
[text* your-name id:contact-name class:form-control]
</div>
</div>
<div class="col-lg-12">
<div class="form-group">
<label for="contact-email">Your email address *</label>
[email* your-email id:contact-email class:form-control]
</div>
</div>
<div class="col-lg-12">
<div class="form-group">
<label for="contact-subject">Subject</label>
[text your-subject id:contact-subject class:form-control]
</div>
</div>
<div class="col-lg-12">
<div class="form-group">
<label for="contact-message">Message *</label>
[textarea* your-message id:contact-message rows:3 class:form-control]
</div>
</div>
<div class="col-lg-12">
<div class="form-group">
[submit class:btn class:btn-primary "Send Message"]
</div>
</div>
</div>
Hope your issue will solve if not then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
Hey guys, do you guys have a vertical menu feature? Could you show me an example? Also can any of the ready made templates be used with the vertical menu? Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yeah, you can easily create the Vertical Menu or Sidebar Menu using Porto WordPress Theme and you can check all our Live Pre-Built Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hi, I am facing one bug, When I have enter to my shop page, and clicking product link, Its working, but after using filter, the product link gonna disable, only quick view is working. but full view option is not working. Kindly check here: https://www.leathermanfashion.com/shop-products
Never mind, found the issue. It was happening after I have enable the minify option on w3 total cache. BTW, could you help me, for which particular w3 total cache minify option can work perfectly for porto theme?
Hi,
Sound’s Good!, That you found the issue cause and please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Thanks.
Hello, can you help me please, I bought your theme and have some problems with settings.
1. I can’t translate all content, especially text which store in porto theme options. How I can translate it?
2. I want to speed up theme to minimum 80 score by google speed, before your theme, I used standard storefront theme and it was more then 90 score, now it’s +- 50 score. I used your Speed Optimize Wizard, but it didn’t help.
3. Why logo use H1 tag? it’s not good for SEO. How I can change it? maybe some filter I can use in child theme in functions.php etc. Thanks
Hi,
1. You have to translate the Theme Language files in order to translate your Theme. Please let me know in which language you want to translate your site so that I’ll provide you the particular Language files of the Theme and then you just have to place/upload those files into wp-content/languages/themes and it will work for you.
2. The Speed of the site is something which can be achieved using Customization, So I only able to provide you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
3. Porto theme provides the availability to override all parent theme functions in child theme.
If you want to change logo, you can use “porto_logo” filer in child theme’s functions.php as following.
add_filter( 'porto_logo', 'porto_child_logo' );
function porto_child_logo( $logo_html ) {
return str_replace( array( '<h1 class="logo">', '</h1>' ), array( '<h2 class="logo">', '</h2>' ), $logo_html );
}
If you have any issue remaining or the new issue then please contact us via our support system.
Thanks.
