79 comments found.
Este template é totalmente customizavel e compátivel com o meu wordpress? WordPress 5.2.2, eu estou na dúvida, leio, leio mas não me dá uma certeza, antes de efetuar a compra. Fico com dúvida se dá também para excluir páginas e itens que eu não queira usar. E se posso mudar as cores e imagens como é a minha logomarca. se vcs puderem me ajudar nisso, ficarei MUITO GRATA!
this template is totally customizable and compatible with my wordpress? WordPress 5.2.2, I’m in doubt, I read, I read but it does not give me a certainty, before I make the purchase. I am not sure if it is also possible to delete pages and items that I do not want to use. And if I can change the colors and images as is my logo. if you guys can help me on this, I’ll be VERY GRATEFUL! My e-mail: loraine@mulherdepazes.com.br
Hello Loraine,
Thank you for your interest in our theme!
1) Theme is fully compatible with latest version of WP.
2) If there is a need, we may create a test theme installation for you so you could access the backend and test the theme. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/submit/#9465
3) Sure, you can change theme colors and put your logo and images instead of demo images.
Best regards
how do we have persons sign up befre they book i only see sign in option? Also can this link to invoicing etc?
Hello,
You can enable Anyone can register option in Settings> General > Membership
Also you can choose “Registered” and “Guest” booking. Registered allows your customers to book appointments under their own user account. The bonus here is that you can create a Profile page for them to manage their appointments (see above). Guest booking simply asks for a Name and Email Address to book an appointment. No user is created.
Please explain in more details regarding invoice.
Best regards
My fontello icons aren’t showing up, just white boxes. Any way to fix this?
Hello,
Please provide us with your WordPress URL, username and password at https://ancorathemes.ticksy.com/ – we’ll check and assist you.
Thank you in advance.
Hello again. At homepage it doesn’t appear the entire title of some blog posts.
Ho we can fix this?
Hello,
Please provide us with your WordPress URL, username and password at https://ancorathemes.ticksy.com/ – we’ll check and assist you.
Thank you in advance.
Hello! How we can delete the login icon in header?
And how we can change the label “learn more” in every service/blog preview?
Hello,
You can hide login option in Appearance> Theme options> Header> User’s menu components> Show Login/Logout buttons > No
You can change Learn more via theme translation. We recommend using Poedit software for translation-related purposes: https://ancorathemes.ticksy.com/article/9673/Best regards
Hi there. Are there any known issues with Wordpress 5.0? I’d go for an update and want to make sure all will be fine.
Hello,
There was added Gutenberg editor in new WordPress update.
We have implemented compatibility with Gutenberg in theme version 1.3.
So please make sure that your theme version is 1.3. Also WPBakery page builder should be up to date.
Please submit your request at https://ancorathemes.ticksy.com/ – we’ll provide you with latest version of plugin.
You can disable Gutenberg editor in WPBakery settings to use default page builder to edit your pages.
Best regards
Thinking of buying. Can you specify different services and can users book appointments for a specific services? Also once a service is booked can a user continue in an uninterrupted process to pay online for that service?
Hello,
We appreciate your interest in our theme!
Sure, you can specify different title for each service in appointments calendar for different time slots.
You may enable payment for services using Booked free addon “Payments with Woocommerce”.
How this add-on works?
1) A visitor will book an appointment. During this process, they will choose a product (and options if available) and submit the form to book the appointment.
2) The appointment will be saved as “Awaiting Payment”. The time slot will be filled for now.
3) If you have your appointments set to auto-approve, then it will be approved at this point.
4) The customer will be taken directly to checkout to pay for the appointment.
5) Once paid, the appointment will be marked as “Paid”.
6) If the customer leaves the checkout process at any point, they can come back to pay later from their Profile page. If they never pay, the appointment stays forever as Awaiting Payment
Please check also plugin’s documentation for more info: https://boxystudio.ticksy.com/articles/7827
Best regards.
Does this theme has online counseling features through chat with client?
Hello,
Thank you for your interest in our theme!
The theme is only a skin for WordPress. You can implement live-chat functionality using plugins for WordPress.
Thank you for understanding.
Hello there, I can not load demoy. especially some of the images are not loaded. In the “import demo data” section, the upload is frozen. I need your emergency help. Thank you
Hello,
Our Tech support operator has provided the link to download demo media. Please check the support ticket reply. Thank you!
Regards
Hello, I am close to purchasing this theme. It looks perfect for me. Just to confirm, it does come with Visual Composer and Revolution Slider included, right? I read that it is compatible for those and wane to make sure I understand correctly that they are actually included. Thanks!
Hello,
We appreciate your interest in our theme!
Both WPBakery Visual Page Builder and Revolution Slider plugins are included in the package. They are fully functional - there is no need to purchase them separately. You will get plugin updates in new theme releases or via support tickets - whenever you need them.Our tech support team will be ready to answer any questions you have when customizing the theme at https://ancorathemes.ticksy.com/. Regards
I have a logo and it is very small when published in the menu. I tried to adjust it in the theme options but it doesn’t work.
I also submitted a ticket on your site
Hello, Please, check your ticket. You have got reply. Let us know whether everything works in a proper way.
How can i change header-, button- and blocks color?I can’t find it in Appearance; customise or font & colors
Hello, Please, submit a ticket by this link https://ancorathemes.ticksy.com/ Our Support team will guide you.
Hi there. I was wondering if there is going to be an update that includes the new page builder (formaly visual composer)
Hello, Please, submit a ticket by this link https://ancorathemes.ticksy.com/ we will provide you with a new version of Visual composer. Also we plan to make a new theme update.
Hi there. What colour scheme would you recommend for a darker take on the website theme?
Hello,
You can easily manage all theme colors in the Wordpress admin panel.
Hello, is it possible to increase the size of the e-mail, phone number, and other contact info in the header ?
Hello, Please submit a ticket to our support system and provide us what detailed issue description.
I can’t upload the theme. Is it normal ?
Hello, Please, unzip folder that you have downloaded from Envato. There should be folder called laura-anderson.zip. Install this folder in WordPress dashboard – theme upload. If you still have an issue, submit a private ticket by this link: https://ancorathemes.ticksy.com and verify your WordPress admin panel details and FTP details
I try to upload the theme in Wordpress, but the following message keeps comin up
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at webmaster@mirrorofthesoul.nl to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Hello, We have sent reply for you. Please, check your ticket https://ancorathemes.ticksy.com//ticket/1361694/
Hello! I didnt received the support I needed. Still can not use this theme. Why it have to be so difficult to uploaded to wordpress? 
whar or where is exactly the file that needed to be uploaded or what are the steps to figure it out. I try everything i readed about and still no change. Please provide some support
Hello Veronica, You have got ticket reply 4 days ago. Please, check your ticket https://ancorathemes.ticksy.com//ticket/1355289/
Visual composer does not work, writes that the theme author should deliver it. What should I do?
Hello, Please, submit a ticket by this link https://ancorathemes.ticksy.com specify your WordPress admin panel details in ticket. We will send you the latest version of Visual composer. Best regards.
What I gave to do now? http://prntscr.com/h1sa3r
This site not working….
Hello, We have got your ticket and sent reply and the latest version of Visual composer, Please, check it.
but i cant find the way? What is wrong?
Hello, Please submit a ticket by this link https://ancorathemes.ticksy.com/ and verify your purchase code. Our support system will guide you. Best regards.
