742 comments found.
Hi Team, plugin slider revolution is not up to date. Install version 5.4.8.2, current version – 6.1.2. kindly provide updated plugin.
Hey there,
You will find the version 6 in the theme folder > config/plugins. https://wolfthemes.ticksy.com/article/11671/The very last version (6.1.2) will be included in the next theme release.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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I checked and noted, you have only this Version 5.4.8.2 StarPath – from the path – decibel\config\plugins\revslider\revslider\release_log.html.
There is no version of “6”
Hey there,
The theme will be updated in a few minutes. Thanks for letting me know!
Best regards
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Hi we are planning to buy this theme for our client, our client is very particular about regular theme updates, year on year for long term. Do you have plans to keep this theme long term or you have alternative plans. Its a specific and important questions two of my clients have asked in music business. thanks in advance.
Hey there,
Decibel has been released in 2015 and is still updated regularly as it is our best selling theme.
It sill should be updated from time to time in the future to compile with the new version of WordPress, WooCommerce, etc.
I hope it will help.
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Hello. We liked the theme a lot. Though before buying it we would like to know if background can be fixed/freezed and the content be scrolling. Also, could the menu be a sticky header?
Hey there,
Yes, you can choose several options for your backgrounds including “fixed” or “standard”. https://demos.wolfthemes.com/decibel/elements/background-effects/Also, you can choose the make the menu always sticky in the customizer options.
I hope it will help.
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Hi, I have my WP website with Decibel Version: 2.1.7 which works very well. Several weeks ago I try to update to the latest version (Decibel Version: 3.0.1), but in doing so the site collapses.
I want to clarify that I have tried several times, even deactivating ALL plugins (to avoid conflicts). Also, I tried removing the old version first, and then activating the new one. In an orderly and methodical way. But in no way I manage to make it work.
I have all the plugins and the wordpress system updated in its latest version.
I need some help as urgently as possible, thank you very much.
Pedro
Hey there,
Please send me an email to help@wolfthemes.com with your website URL and login info and I will see what I can do.
Kind regards
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Is there a way to duplicate a date in Tour Dates?
Hey there,
You should be able to do so.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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I just bought the theme today. Do we need to purchase WPBakery Page Builder or do you provide push updates? Thanks!
Hey there,
There is no need to purchase a license for WPBakery Page Builder. More info here: https://wolfthemes.ticksy.com/article/12629/I hope it will help.
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Sorry, I missed that. Thank you so much!
Man, the update broke so much stuff I just want to delete my entire site. I’ve been trying to sort this stuff out for days and it’s depressing. Now I have to decide if I will spend $41 for support. Seriously? 
Hey there,
Please send me an email to help@wolfthemes.com with your WP and FTP login info and we will sort this out.
Kind regards.
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Resolved! Thanks, Hung!
Glad it’s fixed!
Thanks for you feedback.
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Hello, I posted a ticket as I need urgent help with major problems updating the theme, it completely screws up the entire website and throws up an ajax error and lots of others too – it’s been way over 24 hours but I’ve had no response – https://wolfthemes.ticksy.com/ticket/2092225/ – any help really appreciated please! Thank you.
Hey there,
I just replied to your ticket.
All the best.
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Thanks, what you suggested did not work, in fact I’ve been trying that all week. It does the exact same thing. Client is really on my case now to get this sorted.
Hey there,
Just replied on the ticket.
Talk to you soon.
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Hi, not sure what has happened to my ticket but it has totally disappeared and I still have no solution, I have an angry client as the site is down and are on tour and can’t sell any merch through their site!
https://wolfthemes.ticksy.com/ticket/2092225/Please can you let me know what is happening with this? I see someone else is having a similar problem in the next comment down?
Thank you.
Hey there,
I’m truly sorry about that. I’m working on it right now.
Kind regards
Hello,I have a new issue,the embedded google map after the Web site update cannot be displayed, thanks
Hey there,
Be sure that you have set your Google API key in the Page Builder > google map options.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
I hope it will help
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Hello, I’m trying to install this theme and it says that I need to install WPBakery and when I tray to activate the plugin this error shows up “Fatal error: Cannot declare class Vc_Manager, because the name is already in use”.
My Website URL is rhythmicocean.com
Hey there
After checking, it seems that everything is working fine on your website.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hi, I bought this theme few years ago and it seems that I cannot have the new version (only 2 demos to download) could you please let me know? Many thanks. Best,
Hey there,
After updating to the new version , you should be able to install the new demo that contains all homepages examples in the tools > import data panel.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hi ! I found my mistakes thank you so much and this theme is just INCREDIBLE !!! Best music theme ever.
Thank you so much! 
Hi Support I open I ticket on ticksy, but got no answer. Website booked down after update on V3. Can you please advice the support for help. tnx
Hey there,
We will reply ASAP if we have not already did.
Kind regards
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Hello,My one page website anchor function is invalid, WPBakery has no anchor setting item after update,how can I solve it? Thanks.
Hey there,
This is difficult to help without any further details.
Please see the doc about creating a one-page website https://docs.wolfthemes.com/documentation/theme/decibel/#onepageFor more help, please post a ticket in the support forum with your website URL and your login info if possible.
We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hello, after update to version 3 the primary navigation and the logo are gone. What went wrong?
Hey there,
Please check the menu location in your menu admin panel to see if it’s assigned to the primary menu location. https://d.pr/free/i/kehabPFor more help, you can send me an email to help@wolfthemes.com with your login info.
I hope it will help.
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I have assigned the menu to the primary menu location. I sent you a temporary login to the website by email. Thank you for your support.
Hello, I just sent you a login by email, again. Hope, you can help us soon.
Hey there,
I will reply ASAP. Thanks for your patience!
All the best.
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Hi, where can we find the new plugins to update the theme? Page builder, etc.
Thanks!
Hey there,
I can access the plugin installer in your admin > appearance > install plugins.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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I updated the theme to version 3, and I got the Error 500 bug. Any help will be highly appreciated
Hey there,
Be sure to update WPBakery Page Builer. (delete the js_composer folder in the wp-content/plugins if you got a 500 error) https://wolfthemes.ticksy.com/article/11671/For more help please post a ticket in the support forum with your website URL and your login info if possible.
We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hi I see following warning in admin area and on website after the latest update to v3.
Warning: Use of undefined constant WDV3U_VERSION – assumed ‘WDV3U_VERSION’ (this will throw an Error in a future version of PHP) ...... /themes/decibel/config/backcompat/vc/vc.php on line 90
Best regards Etuonu
Hey there,
if you update from version 2+ be sure to activate all new recommended plugins including Decibel version 3 iodater.I hope it will help.
Best regrads.
Hi, So are you saying it would be best to make a clean install of Wordpress and Decibel ?
Hey there,
I will update the theme ASAP to fix this error message, but this is not something you should worry about. In fact it is not recommdend to enable debug messages on a production website.If you activate the Decibel updater plugin, this mesage should disappear.
Simply install the new plugins and run the updater to update your content.and you’re good to go. No need to make a clean install of WordPress.
Feel free to let me know i fyou have any other question.
I hope it will help.
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Wow! Latest update totally destroyed my website. Had to revert back to old version and will need to spend a lot more time repairing website when I actually update again. Do you have a more detailed changelog available perhaps?
Hey there,
By installing all the new recommended plugins and updating everything (WordPress and all plugins) you shouldn’t lose any content and nothing should be break.Wolf WPbakery Page Builder Extension plugin is now necessary with the theme. Plugin territory features are now available via the plugin.
https://wolfthemes.ticksy.com/article/14881/
The version 3 upgrade is recommended but of course not mandatory. There would be too much to detail in the changelog but basically, the page builder elements are now available via the page builder extension plugin, and there is more options, more page builder elements, and the theme options have been tranfered to the customizer. I know it can be a lot, and there a little bit to do if you upgrade from version 2 but it worth the hassle.
Please post a ticket on the support forum for more help with the transition.
I hope it will help.
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Still waiting on a response for ticket #2070253. Thanks!
Renewed support for help. New ticket submitted. Thanks!
Hey there,
We will reply ASAP. Thanks for your patience!
All the best.
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Awesome. Thanks again!
i shall wait for update before installation, bought but have not used it
Hey there,
The new version is almost ready! I am currently working on the updater for users with older versions and I don’t have a specific timeframe yet. Hopefully at the end of the week.
Best regards.
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decibel/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.0.0,
Hey there,
The theme has been updated
Kind regards
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Hi,
Have you fixed the issue with Past Shows being set as NO but they still show anyway? It’s really bad as a client has a LOT of past shows.
I’ve managed to hide the shows themselves with some css but I cannot hide just the “Past Shows” header.
Thanks
Hey there,
We are working on an update for Decibel. The Tour Dates plugin has been updated to a new plugin that allows to not display the past shows. Wolf Events.
More info here: https://wolfthemes.ticksy.com/article/14881/Let me know if you have any question about this.
All the best.
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