Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

Thanks.

How do I change the number of products on the product archive?

Hi,

You can change it from Appearance >> Theme Options >> WooCommerce >> Product Archives: https://screenshot.net/4w1pjfe

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Thanks.

Hi,

You have to use the Header Builder Feature and create your own Mobile header as per your requirements as showing in this screenshot: https://pasteboard.co/IlmHi0l.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/01/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you, It looks like to be the third party plugin confliction issue, I have tested the latest Theme at my end with 5.6 to 7.3 PHP version and do not finds the issue

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.

Hi,

Yes, WP Bakery only works in the Description tab in Single Product Page, No you can not use it outside the Description tab without using block.

Thanks.

Hi,

First you are able to do SEO related things with the help of Yoast or SEO plugins in WordPress so first it is necessary to check which plugin provides the ability to add meta tags on your site according to your needs. There are two methods to show images a search result but have same methods but for custom sites you can easily add thumbnail tag an your header which show image a search result of google as mentioned process here in this article https://support.google.com/webmasters/answer/114016?hl=en
but before that first you need to know how google works for image optimization and search results so please first read full article about image optimization for search results and below article: https://support.google.com/customsearch/answer/1626955?hl=en
There is also image preview option in Yoast plugin, Please read below given article if you are using Yoast for SEO on your site it may help you to solve your issue. https://yoast.com/snippet-preview/

Otherwise, It requires Customization and if you want our paid Customization services, you can contact our Customization team.

Thanks.

Hi,

Yes, you can please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

I’m talking specifically about the Site Map and Contact Us Widgets. Can you send me the wp_options database entries if there’s no way to restore them.

Hi,

You can easily create those widgets again by going into Appearance >> Widgets and create/set the widgets from there as per your requirements, OR contact your hosting provider and ask your hosting provider to run the backup of your site if it has, otherwise, there is no way to restore them.

OR contact us via our support system and provide us the screenshots of the Widgets you are talking about in the support ticket and also share your site WP Admin Login details so we will try to add those for you.

Thanks.

Hi,

This is because of the latest Font Awesome Library update, Please Install and Activate this plugin: https://wordpress.org/plugins/font-awesome/
and check your site after removing the browser cache, Hope your issue will solve.

Thanks.

Please see image, the shop header is not set on default http://prntscr.com/o6406g

Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check and provide you the complete and exact solution for it.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can check all our Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
and regarding Arabic version of the site, you can easily translate your site in any language by just translating the Theme Language files, and it is one of the sample site: https://aksaya.ir/

Thanks.

Hi,

No, Sorry to say that but this is not possible, Custom Tab is the Porto WordPress default functionality and if you are importing the products from any other site and the theme the other site is using also has the Custom Tab functionality as well but it will create an issue as both themes have different coding standards. So this is not possible, You have to add/insert custom tabs after Importing the products.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yeah sure, Please send your Logo via our email newsmartwave@gmail.com so we will check it for you.

Thanks.

Just sent

Hi,

I have setup the Logo’s on my test site and replied your email, Please check your email.

Thanks.

Hi,

Sorry for the inconvenience, but there is no Option in the Theme for adding/setting re-captcha on the Login Pop Up Form, So you have to use any third party plugin for it or it requires Customization, If you want our paid Customization services, you can contact our Customization team or hire any developer.

Thanks.

I explained it badly . I know PORTO doesn’t include that functionality, but what I am saying is that a recent update to PORTO caused all recaptcha plugins to no longer work correctly and was curious if you had any ideas on this.

Hi,

Nop, Sorry to say that but have no idea for it, Although, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

For now please try to use any other plugin or you have to customize the plugin files for making it compatible with the Theme.

Thanks for your understanding.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but this is not possible, If you want to check the Theme Speed you can check it on our Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

Hi,

Can you please contact us via our support system and provide us the WP Admin Login details of your site and the screenshot of your issue so we will check it for you on your site.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can Import any Demo on your site, Please see this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
and you can check our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, WP Bakery is the required plugin for the Theme and it comes with the Theme Package as well

Thanks.