262 comments found.
Just upgraded to the new version of the theme, using child theme. The update has overwritten all my pages at set them to the demo data instead of my information. Even my new nav menu has been overwritten. Is this going to happen at every update?
My top level navigation doesn’t work either. I can however click on sub pages in the nav bar ok.
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
Well I did contact support -> Being Processed since 19 hours 30 minutes – You update has overwritten all my edits! Why? My nav bar is completely broken on desktop & mobile. I’m lucky as the website is not live but if others have had the same problem then are you looking at what has gone wrong in the update? The back-end menu drag and drop feature is broken. Top level page links in the nav bar do not work. They do work on other themes.
support ticket #59662
thank you. You will be replied soon on the forum. We usually get back to the customers in 24 hours.
Best regards
Support ticket #59294 – I am using the DenCo theme and I am trying to find out how to use the video pop-up and watch the video button as per this demo. Checked the documentation but nothing in there to help https://www.portotheme.com/wordpress/medin/demo4/
Hello,
Thank you for your purchase. As far as i see our developer is in touch with you on the forum.
Best regards
Yes thanks.
i want to active WPBakery . yesterday I bought thıs theme
i cant active wpbakery
Hello.
Thank you for your purchase. Please, add your request here https://www.portotheme.com/support/ Our developer will сheck your issue.
Best regards
Seeing all negative reviews, how can i buy theme, was planning to buy it
Hello, What negative reviews do you mean? Our average rating is 5.0
Best regards
Hi there, I am thinking about purchasing your theme. I just want to know, under the ‘general services’ area on the home page – can you have 6 equal size blocks, instead of 2 long ones and 2 square ones?
Can the side menu on the header/banner area be removed?
Can you edit the home page in WP Bakery, or only in Customization?
Thank you 
Hello, jennabowden.
Thank you for the interest to our theme. 1) I think our developer can give you some css reccomendations. 2) Yes, you can remove side menu if you wish. 3) You can edit home bage in WP Bakery.
Best regards
I can not change the color on the background I have done everything
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Is it possible to get PSD for the DENTAL CARE logo?
Hello, yes. Please, send us mail – pthemeshelp@gmail.com
Best regards
i have send, please check email and respond with PSD for the DENTAL CARE logo, thanks. ITS URGENT
replied
Got it thanks but still waiting for ticket resolution…its taking too long.
what is its number?
Hi i have just purchased your theme and installed demo data but not looking like the demo on themeforest, cant even get half the items, whats wrong?
Hello, Instajobz.
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
I have realized that the available theme in my account is ver 1.0.0 so am wondering why you have not updated your theme Version. I have been struggling for a week to get it working why this???????????
current version is 1.3. If you have difficulties with the update, please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
My version says 1.0 how do i update to version 1.3? In my downloads i only have version 1.0
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
I have submitted long time but nothing is being done! Can you please act on my last ticket request, my website is offline and am loosing business 1 week + now!
what is the ticket number?
Hey there again, still waiting for an answer regarding this ticket #55092…thanks in advance…i really need an answer so i can download or ask for refund.
Hello, nvr21.
Replied in ticket and you refund request.
Best regards
Hey thanks for reply i also message you. Thanks
thank you
No problem my pleasure.
I bought the subject, activated the dental template option, but the top bar with contact information and social networks does not appear on the desktop computer, how is that top bar activated? I await your response, thanks
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Prepurchase – i like your theme very much but i have 2 questions: 1. At services page can be auto add doctors that are related to that services Cardiology – cardiology slider with doctors? 2. The information panel can be auto hide on desktop after scroll down? or auto hide after 3 -4 sec? Waiting for your answer so i can purchase it.
Hello, nvr21.
Thank you for the interest to our teme.
1) Yes. 2) This is custom requirement, unfortunately we don’t have such feature. But we can process it like your personal customization for additional extra fee.
Best regards
From demos i saw that there are not custom classes for doctors or departments. Can you provide a demo access?
Best regards
Yes and also specialties
as you can see all doctors can be filtered.
Best regards
Where? I need on bottom on all specialities to be displayed doctors from same category. Ex: Ex speciality: Radiaolgy—2 3 doctors that are radiologist and so on. Is this possible? Also do you offer refund if i purchase it and see that is not what i.m looking for my clinic? Thanks in advance waiting for your answer asap so i can buy it or not.
Also i have checked your demo for install..how do you add doctors? It is like a wp bakery module ? Or it is a class for ex attributes (a global class) ? I haven’t saw any doctors or departments (specialities) on left menu on demo for those 2.
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Thanks. This is the ticket #55092. Waiting for your answer so i can download the theme. Thanks
replied
The author has accepted to refund even if he wasn’t obligated to do so. He understood my matters regarding what were my needs. Hope he will take my feedback and transform this theme into a more complex one. All the best and thanks again.
thank you. We will try to improve our theme according to your recommendations. Good luck!
Hi, where can I change two images in General services home page on Medin Demo 3?
Hello,
Please, send me your mail.
Best regards
Visual Composer isn’t working, could you help me?
Hello,
Thank you for your purchase. What problem exactly do you have?
Best regards
I can`t edit pages or create new pages, the visual composer is not working in backend editor neither on frontend editor
Hello,
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
Hi, any psd included?
Hi, yes. We can provide them.
Best regards
hello, can you send them over f.trafimau@gmail.com? Just bought your theme
sent
Hi, I want to remove a socials icons from a top bar but when I do it the top bar is very very slim – how can I do – remove the socials but the hight of top bar will be the same like with them?
Hello, Plebanek.
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hi, what new is in Medin theme ver 2.0, comparing with 1.0 version?
Thx.
Hello,
Thank you for the interest to our theme. Our latest version is 1.3. We don’t have 2.0. Where did you see 2.0?
Best regards
Hello, I purchased the theme but I don’t see the coast calculator
Hello,
Thank you for your purchase. Cost calculator is separated plugin. We didn’t develop it. Our theme is compatible with it. You should buy it separately, this is carefully stated in our description and documentation. You can submit any technical questions in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
hello we bought the medin-medical-center-wordpress-theme demo. We have set up, but the bottom of the footer for emergency cases 1-800-267-0000 we want to remove the text and phone number because it is not relevant to us and is not required. I couldn’t find the lift. The situation is a bit urgent. Thank you from now. ERSİN USTA
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Are photos from the demo included in theme? Can I import a website with all photos?
Hello, easyePL.
Thank you for the interest to our theme. Yes, you can import website with images.
Best regards
