23241 comments found.
I forgot password of your support portal. And forgot password is not working, please fix it. Thanks
Hi,
Please contact us via our email newsmartwave@gmail.com with your product purchase code so we will check and verify and reset it for you.
Thanks.
Hi!
I need to have my Purchase Code reset. I use Porto only on one site and need to activate it.
Thank you in advance.
Hi,
Please contact us via our support system or via our email newsmartwave@gmail.com with your product purchase code so we will check and verify and reset it for you.
Thanks.
hi is it possible to use the home from theme number 7 (https://www.portotheme.com/wordpress/porto/shop7/) , but using a product the page from theme 12 (https://www.portotheme.com/wordpress/porto/shop12/product/porto-both-sticky-info/) ?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can simply by following the steps listed in this comment: https://themeforest.net/comments/21816848
Thanks.
hi i bougth the theme 
, please, can you describe better for me, as the example, just to send it as recommendation for the dev? thank you.
Hi,
Please contact us via our support system with your site WP Admin Login details so we will set it up for you and also share the video of the solution with your and please note that Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Thanks.
how to change the default font and add line spacing ?
Hi,
You can change the Font and Line Spacing from Appearance >> Theme Options >> Skin >> Typography as per your requirements: https://screenshot.net/n0780fo
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand
Hi, interested in buying the theme, mainly as I need a full width product page layout where the price and product info appears full width underneath the product images – like with your extended product layout… My question is though, is there admin settings to add additional tabs to the product page where your demo page has ‘description, additional information, reviews’...
Also, with the extended product layout, is it possible to change the image slider to other image layouts but still keep the full width product information underneath?
Thanks
Hi,
Yes, you can easily add Custom Tab to any of the product just by editing the Single Product as showing in this screenshot: https://screenshot.net/1v6emh9
Sorry to say that but this is not possible, to change the image slider to other image layouts but still keep the full-width product information underneath, This requires Customization.
Thanks.
Hello,
I need to use google analytics, but it does not actually show. I know that you suggest using the code in theme settings under javascript and in header area. Would you advise with the correct code, probably and example of the code after removing the analytics ID? I tried also removing the script tags, but did not work for me.
Here is a code:
<!- Global site tag (gtag.js) – Google Analytics ->
<script async src=”https://www.googletagmanager.com/gtag/js?id=xxxxx”></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag(‘js’, new Date());
</script>
gtag('config', 'xxxxx');It doesn’t seem that the code is posted correctly. l
Hi,
Please read and follow the instructions written in the below-given articles:
1. https://www.monsterinsights.com/how-to-add-google-analytics-to-wordpress-without-a-plugin/
2. https://websitesetup.org/google-analytics-wordpress/
3. https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/
4. https://kinsta.com/blog/add-google-analytics-to-wordpress/And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am sorry, but your answer is too far from what I asked. My question was about how to use a piece of code properly in the javascript in the theme options.
Never mind about this, I used another method.
Hi,
Sorry for the inconvenience, but your question was (I need to use google analytics), So I thought it was for Google Analytics, So it was a bit of misunderstanding, but sound’s Good!. That you have managed to solve your issue by yourself .
Thanks.
Hi,
How can I translate to polish ”
Portfolio Description” on single portfolio page ?
I use loco translate and cant find this. Also on bottom single portfolio is
Portfolio Details to tanslate.
Thx
Support ticket is too complicated
Hi,
You have to translate it in Theme Language Files as per your requirements, Please see this screenshots: https://screenshot.net/74mrpiy
Thanks.
Hello, i have some issues with my footer. As you can see in the screenshot attached, i highlighted them with numbers and titles:
1] The porto: contact-info widget has some offset spaces for every line and i don’t know why… they should be aligned left. How to do it? 2] The labels for every line in the same widget should be bolded. For example if i move the widget in other section like “content bottom widget 1” the labels are bolded. How do i make them bolded in the footer widget section? 3] How do i reduce the top/bottom padding for that footer-bottom-widget section? i’ve already reduced the share-links padding from theme opt->custom css, but is not enough. 4] How can i make that Copyright text bold or change the font atleast to look a little thicker? 5] How do i change the instagram color? that brown is a bit old.
Thank you, i’ll come with other questions about other things later. Thank you for your great support.
https://imgur.com/a/o5mOzzeHi,
A lot of the issues you are facing is because of the Cache, Your site CSS is coming from the Cache: https://ambiansis.ro/wp-content/cache/swift-performance/ambiansis.ro/css/71b2916f69946c7d7e7f750dba5d4c4a.css
So please first remove the server cache and then remove the site cache and deactivate the server cache and also the site cache plugins as well and finally check your site after removing the browser cache, Hope many of your issues will resolve and then please contact us for remaining issues via our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
I’ve cleared the cache from server through cpanel, and the browser cache, i’ve disabled caching plugin, but the results are the same. What should i do?
Hi,
Please contact us via our support system with your site WP Admin and CPanel Login details so that we will check and solve the issue for you.
Thanks.
Hello. Do you have a default slider in the theme?
If so, can I use video and photo content in the same slider?
Thank you!
One more thing:
Can I have Header Preset 4 (buttons and social media icons) with Transparent Light? I want to have the menu top right and inside the slider.
Also, do the slider text position can be changed in every slide?
Thank you!
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, You can use Porto Carousel and Porto InterActive Banner elements under it for making the slider as showing in the Links given below:
*. https://www.portotheme.com/wordpress/porto/shop1/
*. https://www.portotheme.com/wordpress/porto/shop3/
*. https://www.portotheme.com/wordpress/porto/shop4/OR if you want to make a slider of the Videos then you can also just by using Video WP Bakery element under Porto Carousel element easily.
Furthermore, you can check our Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
2. Yes, You can change the Slider Text Position as well as per your requirements.
3. Yes, you can set the Header in 4 Buttons and Social Media Icons as well you have to use the Header Builder Theme Feature for it and you can create your own header as per your requirements using it.
Thanks.
Can you please reset my porto wordpress theme key
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Thank you
Most Welcome!..
Hello, the Porto theme seems to show only the titles of the widgets but not the content of them. I can’t understand why, is there a theme function that overwrites this behavior? Could you tell me how to show both the title and the content of the widgets please? Thank you
I add a clarification: that the problem is related to the HTML and TEXT widgets
Hi,
I have just tested the latest Theme at my end on my test site and finds it is working fine at my end, So we have to debug your site for finding the issue, Please contact us via our support system with your site WP Admin Login details so we will check it for you.
Thanks.
I want to start a shop where you can buy promotional products with an optional logo print on it. Is it possible (without knowledge about coding) to change the quantity to a fix number the user can choose from like “100, 200, 500…” and can you add options like “with logo print – yes /no” with a following price calculation?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible using Theme Options, You have to use any third party plugin for it, or it requires Customization.
Thanks.
Can you please also use the latest version of the jQuery and jQuery-UI libraries?
Hi,
The latest Porto WordPress used the latest jQuery and jQuery-UI libraries already, Please make sure that you are using the very latest version of the WP and Theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can you please fix this usability issue?:
On mobile, the tap targets for “Woocommerce -> Product Archives -> Show Quantity Input” are not big enough.
I’m talking about this: ”<button type=”button” value=”” class=”minus”></button>”, and also the + sign.
web.dev says it’s only 67% of the size it should be, and the tool is right.
Hi,
Can you please share the screenshot of the issue and also the site URL so that I can check it for you.
Thanks.
How can I repeat main menu at the bottom of the page? can be in the footer or before the footer
Hi,
You can set the Main Menu in the Footer as well by using two ways.
1. Please go to Appearance >> Widgets and use the Navigation Menu Widget in Footer Widget and choose/set any Menu in it as per your requirements: https://screenshot.net/3k0v3i5
2. Please go to Blocks and create a new Block and use WP Custom Menu element in it and choose/set any Menu in it as per your requirements: https://screenshot.net/8l03va0
and then save it and copy the block slug name and again go to Appearance >> Widgets >> Footer Widget and use Porto Block Widget in Footer Widget and paste the Block Slug name in it and save changes and check your site after removing the browser cache, It will work for you.
Thanks.
I want set the Main Menu at the bottom of the site exactly as it is above. I need to repent the style of the menu and not just put the items. Making these 2 methods just copy the items, I’d really like to skip a track with the menu.
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services or hire a developer.
Thanks.
i want to change my domain what can i do for it ?
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391
Thanks.
Thank you..
Most Welcome!..
Hi, I want to sell products from Amazon as an Amazon affiliate and probably will use this plugin: https://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503 Will your software allow me to sell Amazon products as an affiliate? 2) Does your site accept stripe (credit cards) and paypal?
Hi,
First of all thanks for showing your interest in Porto WordPress.
As you know we have used the WooCommerce plugin in our Theme and WooCommerce has its default functionality for affiliate products as written in this article: https://woocommerce.com/videos/woocommerce-external-affiliate-product-overview/
So you can easily create your affiliate products on your site no need for any plugin and BTW we have not tested your providing plugin with the latest Theme yet so we are unable to suggest you on that, If you want you can try that as well.
And for payment Methods again WooCommerce has default functionality for Payment Methods, you can set up those as per your requirements as written in this article: https://www.fastcomet.com/tutorials/woocommerce/payment-methods
Thanks.
I want to keep user on my site adding products then get transferred over to Amazon with cart. Is that possible at all?
Hi,
Sorry to say that but as I told you above that we have used WooCommerce in our Theme and WooCommerce has its default functionality for affiliate products as written in this article: https://woocommerce.com/videos/woocommerce-external-affiliate-product-overview/
and using this functionality you can set the affiliate/external products easily but use will be redirected to external site without adding to Cart.
Thanks.
On the product categories page, the products are sorted by letter order. How can I sort by SKU on the product category page?
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services or hire a developer.
Thanks.
i installed the theme on a test domain and i want to use it on my live domain. how to remove my activate my new domain and remove my test domain?
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Please reset the my porto wordpress theme key
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
