65 comments found.
Hi
Can someone help me with the timetable
nothing is working
Hallo, where are the support, send a tcket 1 day ago
Hi. Thank you for contacting us. We will check and reply you soon. Regards.
Have you check it?
Yes, we have checked and fixed the timetable issue on your site. Please recheck it. Regards.
Hi
Can´t set the Open Date in Classes
Can someone reply to my post?
Thank you for contacting us.
Please submit a ticket on our support site and provide us with your site info. We will access your site to help you check it soon.
https://nootheme.com/forums/forum/hermosa-wordpress/
Regards.
Hallo, why can´t you answer on my ticket, 2 days has gone
Hi.
Sorry for the late response.
We have checked and replied to your ticket. Please provide us with your site info. We need access your site to help you check that issue.
Regards.
Have you checked it
Hi.
I have checked and fixed the open date issue on the class edit page. Now you can set the open date. Please recheck it.
Regards.
Thanks
Can´t install demo
Please wait for us, we will check and help you fix it soon.
Regards.
Hallo
I just purchased your theme Hermosa but unfortunately I made a mistake
in ordering. I ordered 2 themes but only want one.
Can I get a refund for one theme, please?
Hi.
Thank you for contacting us.
We can’t refund the order by ourselves, please get in touch with Envato to get help, and then we can process the refund for you.
Regards.
Hello, someone know how to order the teachers in course page ? Thnaks for your help
Hi.
To order the teachers/trainers on the course page. First, you need to use the plugin: “Post Types Order” to change the trainer’s order. Then go to edit the course page and save the page to update a new trainer order for the course.
You can try it.
Regards.
Whre is the licence keys for the slider revolution.
Hi.
Thank you for contacting us.
Sorry, we don’t provice the license key for the revolution slider in our theme package. It only include the premium file install for the Revolution Slider.
Regards.
Hi i used soledad first on a test website and now i make een nieuw website. Only de license is used on the older one and i deleted it. Is it possible to reset de code?
Hi.
Thank you for contacting us.
Yes, you can use the old license for your new site.
Thanks.
It’s not working? This license key has been registered for the domain: https://www.xxxxxx.nl please buy a new license
Hi.
Please contact us via envato@nootheme.com email and give us your site info, admin and purchase code. We will help you check it.
Thanks.
I bought the theme but the demo is not imported. RevSlider indicates a pending update, even though I updated. I have entered the purchase key but nothing is imported.
I need to install the demo and it doesn’t import the data. I need solution
no one support? They don’t serve me anywhere!
I will not buy on envato again. They only charge without any type of guarantee or that the products they sell work.
Hi.
Sorry for the late response. We have checked and helped you import the demo data.
Please recheck it.
Thanks.
Hello, your support website is not working (Error establishing a database connection), when will it work again? I have posted an issue with this theme on your forum, did not recieve any help on the first business day (as it says in themeforest website “ This author’s response time can be up to 1 business day.”), and now the website is down, so probably there will be no answer today aswell…
Hi.
Thank you for contacting us and sorry for the late response. We are in Lunar New Year Holiday. I have fixed our support site issue.
I have helped you imported the revolution slider demo. Please recheck it.
Thanks.
Hello, I’d like to know when there is planned an update to support PHP 8. Thanks
Hi.
Thank you for contacting us.
We have checked our theme with PHP 8.x. It still works fine with PHP 8. But still have the issue with the 3rd plugin as revolution slider. You should check it on staging site first.
Thanks.
Okay, everything works except for the slider. So I have to buy a new version of Slider Revolution or will you include a newer version (from Version 6.3.4 on it supports PHP 8 ) in your Hermosa-package? Thanks
Hi.
We have updated the last version of the Revolution slider on our server. You can remove the old version on your site and reinstall the required plugins again. It will get the last version from our server.
Thanks.
Fantastic, thanks a lot!
Hi i have a problem with the class grid slider shortcode : i can’t choose anything other title, subtitle and class . so i cant get a slider working because it only generates a grid. how can i do ? here s my page : http://lalia-studio-dev.com/ can you help me ?
And i have two others problems : i cant get the page listing (pagination has a display :none. (When i How can i get this back?). Also i can t get the menu to display the right way when two submenus. look here http://lalia-studio-dev.com/class-category/natation/ and for the menu, in activités > events > (the submenu listing appears when i just select events). thanks
Dear, Please kindly contact with our support team on http://nootheme.com/forums Our supporter will check details to help you.
Best regards.
Hello,
When are you planning to update of WPBakery Page Builder to 6.4.1 version. As there was a vulnerability issue in WPBakery – https://www.wordfence.com/blog/2020/10/vulnerability-exposes-over-4-million-sites-using-wpbakery/.
I hope for a quick fix.
thank you
Dear, please delete WPBakery old version on your site, then go to admin menu ‘Appearance -> Install Plugins’ and install WPBakery again to get latest version.
best regards.
The theme is not compatible with recent Elementor updates. I’ve tried to renew my support but I never been able to access the support forum. I never got access although I’ve paid for renewal.
Dear, Maybe we’re missing your topic email notice, please kindly create new topic or send for me your topic url on our support forum, we’re will check to help you.
Best regards.
The thing is after I’ve purchased the support renewal, I never received any notification how to reactivate support. I’ve tried to login to the support forum many times but never succeed.
Dear, you can’t login or can’t post new topic on our support forum ? If you can’t login to our support forum, please kindly contact with us via Profile Contact We’re will check to help you.
Best regards.
Ok. I did wrote an email. Please check it out. Thank you
Hi! I just posted a support inquiry in your Support area. https://nootheme.com/forums/topic/design-category-archives-page/
Hope to get a reply soon. Thanks!
Hi,
I have a problem activating : WPBakery Visual Composer. Installed it from Appearance > Install Plugins – after installation there is no Activate link, only Update. I have clicked on update > it had updated successfully – but no change no activation link.
Please advise. Thanks
Hi,
Please send me the website info (link and admin account) to contact@nootheme.com
We will help you check.
Hello. I’m looking for some theme for a studio, and I really like yours. But I have an important question: is it possible to different types of clients to book their classes: the payd members could just select and book a class, but a new user could buy an experimental class, booking and paying it?
Great work!
Hi,
Hermosa is an introductory website and add a schedule for a class or event. Threads are not integrated with member functions, book a class.
Looking to purchase this theme but the “preview” is throwing an error today?
Hello? Your preview is not working all of a sudden. Error message on screen says Error 504 Ray ID: 5569d6bcad90e0f2 • 2020-01-17 16:53:18 UTC Gateway time-out
Hi.
Thank you for contacting us.
Yes, we have checked and fixed that issue on our demo site. Now you can check it again.
Thanks.
I have 2 open tickets on support for a week now, still not resolved and only one reply. am totally freaking out here, I need to get back to my client. On your theme on Themeforest it says response time for support is24 hours. I am about to ask for a refund and leave a negative review. Please respond to my open ticket!
Hi again.
Sorry for the late response. We are in Lunar New Year holiday, we will back to work at Jan 30. We will check and help you soon.
Thanks.
Please remove my private info on my open ticket!!!
Please respond to my ticket on your support site today or I will notify Themeforest, and request a refund!!!. I have been waiting 2 weeks to begin developing this site. I get it you were on vacation but this is crazy at this point. Next time have some notification that you are on vacation. My client wants some answers. I can’t begin to develop this site without demo content!!
Hello, again, I am still waiting for my tickect to be resolved. No answer in over a week. I did get a reply I thought in email yesterday asking me to send the ticket number but I can not find the email and it is not archived on the support site. Please respond ASAP!
I answered your topic, hope to hear from you soon
Hi. The field: “welcome text”, does not appear in the trainers section. why?
Hi. Why can’t the calendar be translated?
Hi.
Thank you for contacting us.
Can you tell me know more the field: “welcome text”? we will help you check it again.
For the calendar, it also depend on the timetable jquery. Maybe it doesn’t support your language. Please let us know your language. We will help you check it again.
Thanks.
Hi. When a new trainer is added, the section to add welcome text does not appear, it does not exist.
About the untranslated schedule, my site language is Spanish.
the lines appear in locotranslator, but in the frontend the translation is not performed.
Hi again.
We have checked the trainer at the back-end, it doesn’t have the “Welcome” text appear as you said. https://prnt.sc/ou4l6r
I’m not sure about your question, please let us know again.
If yes, please give us some screenshot about your issue. We will help you check it again.
Thanks.
Hello, I guess this question may look weird here but i couldn’t find any other way to make a general question without buying the Hermosa theme first.
I am already a owner of your theme Yogi and the customer using that theme for his website needs a “twin site” of the one i’m already running for their group (they’re starting a new project in a new town, they want a nearly identical website but with a slightly different graphic & look). When they made the request, I immediately thought to get Hermosa because it looks very similar both in style and, i guess, environment/backend.. i’m guessing it should use the same timetable plugin and a big part of your frameworks/code so i’m hoping i can somehow copy (maybe with just a few changes) the mods i made to yogi and get the a very similar result on Hermosa
I need to understand “how hard” could be to clone to Hermosa the customization we made to the Yogi theme (mostly the timetable plugin, i had to make a few mods because of text size, etc.. almost everything is just CSS). Obviously i can link the already existing website (in private). For example, I’d need to know if the class/events fields have the same behavior and meaning, etc. (if the code is the same, css classes should still apply with just a few edits)
Or, even better, i was wondering if you have a “test-backend” for Hermosa somewhere, that way i’d be able to figure out everything on my own.
I already have an account on your support system, but i really couldn’t find a way to make this question there :/
Thanks, let me know
Hi.
Thank you for the question.
1. Yes, our Hermosa and Yogi theme use the same core, base on the Noo Timetable plugin. But it has the different with the theme source code.
2. With the yogi, we include all layout, core on theme folder.
With the Hermosa, we have moved the theme core to plugin noo-hermosa-core. It has the same construction with back-end and front-end layout. Just have the different with noo-hermosa-core plugin.
If you are using the Yogi, you will easy to change the Hermosa theme.
3. We don’t have back-end test account for Hermosa theme.
Thanks.
hi, i like the theme. and i want know the membership plugin and function before i but the theme. is the theme come with membership plugin? and the theme compatible with booking plugins?
thanks
Hi.
Thank you for contacting us.
Sorry, our theme doesn’t come with Membership and booking plugin.
Thanks.
Hi. Why does not the events section, events calendar, etc. work?
Hi.
Thank you for contacting us.
Please check the Noo Timetable plugin again. I think the plugin doesn’t activate.
Thanks.
