4653 comments found.
I sent an email last day. Please check it out. Thanks.
How can I separate the two different products, regarding to producing different categories and refined by menu? Thanks.
Why can’t I find the column of “Multiple layout”?
We already replied back to you, please keep contacting us via your email thread. Our support time frame is 24 – 48 hours. Thank you
My theme layout is used “Petica”
We already replied back to you and asked you our questions so please reply our questions in the emails we sent to you. Thanks
I got it Thanks a lot
I already bought the theme. Is this theme suitable for a single product store?
We will release new child theme (single product) soon 
Can you give an estimate for the single product – week, months, quarters…. Thanks
I could have wished more Thanks for a great support
We are so sorry, we got typo mistake, we meant we will release this theme on this month, not this week :((
I created a menu on Navigation Section. and how to assign this menu to the header? i lost so much time and still cannot see it.
We received your email and will get back to you via email, create menu on navigation is already guided in our user guide
Please reply to my email as soon as possible. Thank you so much.
We haven’t received any email from you before, could you please re-send us? we just received the email you just sent us but it doesn’t have any requests. Thanks
Ok, is your email, “support@halothemes.com”?
Yes
I just sent an email to “support@halothemes.com”
Please check it out Thank you so much
By using the user name of “support@eyercam.com”
Thank you very much.
Thank you, Will be in touch
Thanks a lot.
ella news letter pop up (initial sign up form) we noticed that after a client X’s the pop up it keeps coming up consistently – is there a way to prevent the sign up form from popping back up after a client X’s the newsletter sign up pop up?
Hi,
We replied back to you via email, please keep contacting us via that email thread
Best Regards
Hi there, I just want to ask if it is possible to show collections on a page as they appear in the main navigation menu? I need subcollections list, e.g. Footwear (main collection list) > Shoes | Trainers | Boots etc… (subcollections list). I really need that feature…please, please can you get back to me with some kind of solution if something like this is possible.
Many thanks
Hi donal01,
Could you please send us an email with the sample layout or attached image about the change you want to have to support@halothemes.com, our technical team will check and get back to you for the solution. Thank you so much
hi, i just buy the theme, i cant find were i can import one of the demo pages you show in demo section of the theme
We already had our instruction on online document: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/settings_data
http://prntscr.com/obzby0Thank you
Hello, I would like to ask if the slideshow can be plug in the video ? If yes, how ?
Ella supports video for slideshow, you can use mp4 or youtube video. This is built-in feature. Thank you
How can I plug in the video? thanks.
Is it presale question or you are setting our theme? There is option which is available in our theme setting of Slideshow. Could you please contact us directly to our support team: support@halothemes.com for more detailed instruction
Thank you so much
Please reply to my email as soon as possible, thank you.
Hi , Please reply me email, i already wait many days , thank you
We replied back to you
Hi, I am having a variation issue on my shoe sizes. When a customer picks a shoe size and adds to cart, the cart defaults to the smallest size on we have. For example, if a buyer chooses size 43 and adds to cart, the cart default to size 40 which is the smallest size. I have emailed about this. Please fix this is urgent.
www.zabas.store
Hi Jamalawow,
This issue has been updated for theme for a long time. Our support team will get back to you ASAP.
Best Regards, HaloThemes
This issue is not fixed. I just uploaded a fresh copy of the theme to my site to test. The problem still exists. Your team still has access to my site. I have named the new upload Ella Theme – New Upload. Please fix this as I really like this theme.
Hi Jamalawow,
This issue was already updated, new theme source will not have issue. On your website, you still have this issue because of the conflict of code of app as we mentioned to you. Our team will test and provide you detailed info and the our recommendation for this. Please keep contacting via email thread. Thank you so much
Which app is causing this conflict? I uploaded a new copy of the themes and the problem still persists. I would appreciate if you guys could fix this asap or provide the steps needed to fix as this is messing with my sales.
Thank you
Hi Jamalawow, we replied back to you
How can I choose my desired layout template ? E.g. Petica
If you use ella, you will download preset of homepage you want. http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/settings_data. If you want to use child theme such as Petica, you can upload and install this theme source into your site, child themes will have separate theme source.
How can I upload the child theme such as Petica ?
I got it by myself, Thanks a lot !
Hello. I want to purchase the Discussion on Ella – Responsive Shopify Template (Sections Ready). I would like to ask if there are any step / sequence that buyers need to know when they want to plugin the paid template into the Shopify? Will it be difficult? Thank you so much.
Hi gdbi,
We have our online document about our theme, you can refer it for more detailed about how to manage and setup our theme: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/documenter-cover
ok thanks a lot.
Hi, I’m considering to purchase your theme but need some more information. As about the filtering section. Can I create other fillers based on custom tags or are they only limited to brand, color, price etc? Also do you have, by any chance, the Compere Products and Age Restriction modules as I could not find any info on them?
Thank you!
Hi meladiv76,
- You can use another filter option you want. There are 2 types of filter options, a type like color which allow you upload color, and the rest is like filter texts which you can create like you want: http://prntscr.com/oa4tz9
- Compare product and Age Restriction are possible to do but they are not available in our Ella, we can customize for you if you want
Thank you so much
Thank you very much for your quick answer halothemesteam Just one more thing:
- Would it be possible to add the checkbox – “I agree with the terms and conditions” before Add to Cart and Proceed to Checkout buttons in such way that only if it’s checked these actions can be activated?
- Also would it be possible to customize the contact form adding exactly the same checkbox and 2 extra check-boxes where client can select in which way (phone call or email) he/she wants us to contact them (both options optional)?
These features are quite important for us as are required by GDPR (General Data Protection Regulation)
Thanks a mill!
Hi meladiv76,
These features you want above are possible to add and we will support. After you purchase our theme, please forward this message to our support team: support@halothemes.com. We will support you
Thank you so much
does the theme included the multi-langues function? and the page lageout demo can be imported?
Hi digitalschina,
Our theme has built-in multi-languages feature, you can show 2 languages at the same time on website.
About sub-pages, you mentioned to about us, contact us, portfolio page…? these pages are available in ella.
Thank you
is it possible to add Google translation in the theme then my site has more than two languages?
You can use Google Translation with our theme, it is compatible and you can follow instruction of Google Translation to add it into theme.
Thank you so much
is it possible to use https://apps.shopify.com/gtranslate within the theme page, other apps will float on the page if you don’t add the code in theme.
Hi digitalschina,
Our Ella theme is compatible with almost shopify apps but there are many apps released and we cannot test all, could you please contact to this app to ask them about working on our theme and about the feature you want? App provider will handle in this better than us. Thank you so much
FOR THE ATTENTION OF: AUTHOR
Hello,
On collection/catetory page the product image not clickable to go to actual product image. It can only be clicked on add to cart/selection option button, wish icon and product title to go to actual product image. Please note this issue is only on desktop but on ipad or mobile device works perfect, so I guess it the screen breakingponts.
I will be pleased if your sort this issue and let me know as soon as possible as we are ready to on live. If this issue doesn’t sort then we will be considering changing theme.
I have emailed to your support team on Monday no response yet. I find your theme is good but I’m sorry to say that your support team is poor on responding on time and Its happened previously too. They are slow and takes time to understand the issue compare to others or if they do they will never complete an enquiry in full even after giving the actual screenshot. So I’m reluctant to buy future support.
Please don’t take that as a complaint but this is inform you about my experience and to improve your support team.
Hi Super501,
For this issue you mentioned below:
On collection/catetory page the product image not clickable to go to actual product image. It can only be clicked on add to cart/selection option button, wish icon and product title to go to actual product image. Please note this issue is only on desktop but on ipad or mobile device works perfect, so I guess it the screen breakingponts.
=> It is not theme issue as you mentioned. On Desktop version, when you hover over a product image, you will see there are elements such as: wishlist, button, review, size variant, below is the product name. By logical, you will be able to click to these parts which we highlight in red: http://prntscr.com/oa0kz5 to go to product detailed.
You know, wishlist is wishlist feature so when you click it, it will work for wishlist. Review is for review feature, and size variant is for size feature so the rest places are where you can click, it is logic and work well.
On Mobile version, it doesn’t have elements like on desktop because it is optimized that why you click image and it will go to product detailed.
- Regarding poor support and late response, you mentioned that you sent your email on Monday but we only received your email on Tuesday not Monday and please understand for the different time zone as well as Customer Service Dept., only open in business hours that why we mentioned in our support policy that the response time will be around 1-2 working days.
Hope to receive your understanding and we hope we explained to you clearly
Thank you so much and a reply email is sent to you
Hi Super501,
An update for you. We checked your website and saw that you changed code.
You hid all elements and move the wishlist to the top left corner: http://prntscr.com/oa0uko. We are not sure what you made changes and cause the issue because you changed password.
We tested on our theme and when you turn off elements, you still can click the area in this image to go to product detailed page: http://prntscr.com/oa0saj
Please provide us your correct password to help you check and please be careful with coding theme not to cause the conflict.
Thank you so much
Thank you for your quick response, much appreciate.
Also many thanks for the screenshot this is what I meant. Please note that we have disabled option on > customize/product image as to us is more clean. So without these elements product image cannot be clicked to go to actual product image?. If you look at all or any websites product image is clickable regardless of those elements.
I will be please if you could direct to enable the clickable this option. Thank you in advance.
Login details sent at support email
Hi Super501,
If you disable these elements in theme setting, you still can click product image as we showed you image here: http://prntscr.com/oa0saj
We will help you check in code of theme. We received your new login info, will update you for the result. Thank you
Many thanks, much appreciated.
Hi
Many thanks for sorting this out very quickly. This is what is exactly needed. I apologise if I have caused you any inconvenience.
Once again thank you for your excellent work and support.
You are welcome . We appreciate so much that you wait for us to help you be more clear with the requests.
i had send you a email from fishfanclub01@gmail.com,but still not any relpy. cloudy check it?
Hi berlin518,
Our support team replied to you, kindly help us check back and please understand for time frame of support will be 1-2 working days. Thank you so much
Need help finding where to change the navigation links on the top to a different link list. Searched thru Header & Navigation sections on theme customize and can’t find it there. Thank you.
Could you please go to Navigation -> http://prntscr.com/o9t3k0 -> select the direct link => save : http://prntscr.com/o9t4sm
For further question, could you please contact us directly to support@halothemes.com? Thank you
Your Schema Markup is wrong -
Product Page -
https://search.google.com/structured-data/testing-tool#url=https%3A%2F%2Fnew-ella.myshopify.com%2Fproducts%2Fdempus-lortis-cosmo-sapiendo%3Ffts%3D0Collection Page -
No Schema at all -
https://search.google.com/structured-data/testing-tool#url=https%3A%2F%2Fnew-ella.myshopify.com%2Fcollections%2Fnew-in%3Ffts%3D0BreadCrumbs for example should have Schema
Blog Page -
No Schema at all -
https://search.google.com/structured-data/testing-tool#url=https%3A%2F%2Fnew-ella.myshopify.com%2Fblogs%2Fnews%2Fcommodo-muso-magna-cosmopolisShould follow this for articles -
https://developers.google.com/search/docs/data-types/articleHi davidbfranks,
Thank you for contacting us. We replied back to you via email.
There are some errors which are not from theme. There are some warnings such as ” priceValidUntil, review ”: we cannot support you because Shopify doesn’t have such attributes => You no need to worry about this because it won’t affect to SEO.
” aggregateRating ”: It is from app warning. We cannot handle in this.
Please keep contacting us via email thread you sent. Thank you
Please respond to my query
Hi celinesusu,
Our support team replied to you, kindly help us check back Thank you so much
Hi, could you please reply my email ASAP?
Please help us check your email and the support time frame is 1-2 business days. Thank you so much
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