143 comments found.
Hello I have a few presale questions please:
1. Do you have iCal sync 2. Special pricing/discount rates for 3 or more nights of booking 3. Reminder emails & sms 2 days before booking 4. Admin booking monthly calendar overview 5. Discounts/coupons 6. Housekeeping module 7. Any accounting add ons e.g. Xero or Zapier? 8. Can checkout with WooCommerce?
Hello, thank you for contacting and for your interest to our theme!
The theme uses Woocommerce plugin for the shop feature, so basically the theme’s e-commerce functionality is 100% powered by the plugin.
Speaking about other questions – the theme doesn’t provide desired functional. You can use some plugins for the purpose but we should note that we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
Does the Hotel-lux theme support Revolution Slider version 6? Revolution Slider updated and now none of my banners work on my site.
Hello, thank you for contacting!
Please contact our support team at https://cmsmasters.net/support – our support agents will take care of the case and investigate the issue you have.
Thank you.
Hi, I have installed WPML plugin for translations. I can’t translate BOOK NOW button in header, I thought WPML added a field for text and url of languages in theme settings but it didn’t. Can you help me?
Hello, thank you for contacting!
Please click on ‘Translate texts in admin screens’ http://www.screencast.com/t/wuQmDqgdta This will open a dialog showing the strings that WPML finds in your site – you should enable needed string and then there will be a possibility to add translation via string translation.
Please note that personal assistance is provided via tickets system – please contact our support team at https://cmsmasters.net/support/ in case you have other questions.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Ok thanks a lot!
You are always welcome! 
Bonjour, j’ai acheté ce thème que j’utilise, je voudrai changer les images des services sur la page d’accueil, mais je ne trouve pas où le faire, pourriez-vous m’aider svpl ? ou me dire quel plugin utiliser pour bien modifier le thème ? surtout pour changer et mettre les image sur ma page d’accueil ?
Hello, thank you for contacting!
Please contact our support team at http://cmsmasters.net/support/, they will be happy to help. Just please note that all support is provided in English only, we’d kindly ask you to translate further questions. Appreciate your understanding.
Thank you!
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
hello again, my client wants me to implement pinterest code – Paste this tag into the <head> section of your site’s index.html file” so can you help me where to find that section. Thank you.
Hello, thanks for contacting!
Personal assistance is provided via tickets system only, appreciate your understanding. Please submit us a personal request at http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you.
Hello, I put google analytics code into custom javascript segment but i think something is wrong, i don’t see activity. Is this enough? or is there something more for implementing google codes? thank you
Hello!
There is no build-in field where you can add google analytics tracking info. We can recommend you to use this plugin for the purpose.
Please contact our support team in case you have further questions.
Thank you.
How do I update WPBakery Page Builder that came with the theme?
Hello, thanks for contacting!
Hotel Lux theme comes with our custom Content composer and doesn’t include WPBakery Page Builder plugin.
Please contact our support team at http://cmsmasters.net/support/ in case you have other questions.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
hello, i have installed hotel lux theme, but now have some custom things if you can help. In the room post, there is part on the bottom of every room with previous room , next room, and I need that in my language. can it be done somewhere , so i can change what it says. because i cant find it to change this. thank you.
Hello, thanks for contacting!
It will be rather easy to translate the theme, as it comes with a .pot file. Basically, this is a list of all words and phrases that are present in the theme, and you will need to go through it and add translations for them.
Theme documentation contains a rather detailed instruction on translating your website – please look through it as it can be helpful. (use any browser to open index.html file that can be found at the DOCS folder you downloaded from the Themeforest together with the theme archive)
Please contact our support team at http://cmsmasters.net/support/ in case you have further questions.
Thank you!
hello, thank you, i didnt use that element so it was solved. I used wpml and I have one thing that i can’t find for translation. The book now button on the top of the page. It is on the theme settings and there is no additional fields to translate text. How to solve that. Thank you.
Hello!
Please click on Translate texts in admin screens. This will open a dialog showing the strings that WPML finds in your site – please enable needed string and then there will be a possibility to add translation via string translation.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you!
yes, thank you, now i have another problem, i translated the button and link, and now i dont see the flag of another language anymore on page.
You are welcome!:)
We received a ticket from you on the matter – it will be answered as fast as possible, appreciate your patience.
Best regards!
please, website is due tommorow to go online, and i can’t find why there is no flag on menu. and till today everything was fine. best regards
Your ticket is answered – check please.
yes, thank you so much, it must have been switched off somehow. but now is working,
You are always welcome!:)
thank you for all help, i have one more question, is there somewhere option to forbid downloading, or copy text and images ? thank you
The theme doesn’t provide desired functionality. You can try to use some plugin for a purpose, we just can’t recommend you any because we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility. Appreciate your understanding.
Personal support is provided via tickets system – please contact our support team at http://cmsmasters.net/support/ if you have other questions.
Thank you!
Did you integrated wpml to cms?
Hello, thanks for contacting!
The theme is compatible with WPML plugin.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you!
Have you installed wpml in cms? Or if we buy it, we have to install it ourselves, because wpml has to pay for it.
Hello!
WPML plugin is fully compatible with the theme, but please note that it has to be purchased separately.
Please contact our support team at http://cmsmasters.net/support/ in case you have further questions.
Thank you!
Hi
This theme have a booking system with payment with Paypal ?
Thanks
Hello, thanks for contacting!
The theme doesn’t provide desired functional. You can try to use some plugin for a purpose but we should note that we didn’t test third-party plugins functioning with the theme and thus can’t recommend you any. Appreciate your understanding.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you!
Hi, How can i override luxe-addons/shortcodes inside child theme?
Hello, thanks for contacting!
As much as we’d love to help child theme customization is beyond our support policy, appreciate your understanding. We can recommend you to look through this article, hope it can be helpful: https://developer.wordpress.org/themes/advanced-topics/child-themes/
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you!
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hello I can’t find the way to change the color’s font in the room’s description .. can you help me ?
Hello, thanks for contacting!
Mentioned color can be set here I should note that this will influence on a main content color throughout the site.
In case you want to change color’s font in the room’s description only please add the following code to a Custom css field
.cmsmasters_open_project .project_content .cmsmasters_tabs {
color: #ff0000;
}
Should you have other questions pleasecontact our support team at http://cmsmasters.net/support/
Thank you!
Hi! popular rooms widget in sidebar does not follow room order or publish date.how are rooms in this slider ordered?
Hello, thanks for contacting!
Rooms’ popularity is determined by a quantity of likes and ‘Popular rooms’ widget orders rooms depending on a likes’ quantity. In case there are several Rooms with equal amount of likes these Rooms are ordered alphabetically.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you!
Congrats for an amazing theme!
I have one question before I buy the theme: after I install the theme it's possible to load the original content of the Demo site so I can go and build my website from there? If the answer it`s yes, you will provide me with this Demo and info on how to install the demo?Thank you.
Hello, thanks for contacting and for your interest to our theme!
The easiest way to make your site look like our demo one is to import demo content. The theme comes with a .xml file that allows you to import all the pages and posts like they are on the demo site.
The theme documentation contains rather detailed instructions concerning the demo content import. Here you can find online theme DOCS: http://docs.cmsmasters.net/hotel-lux/
Please note, that all images are not included in the demo content and are substituted with placeholders as according to our license we can’t redistribute them.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you!
Thank you for your support.
1. I can not see the Import Demo Content in Admin Menu.
2.I installed all the plugins and everything was OK until I try to activate CMSMasters Importer. After I Activate this plugin everything goes blank and if I`m not deleting this plugin from my server (with Filezilla) I have a Blank Page.
Please help. Thank you!
Hello!
Personal assistance is provided via tickets system only, appreciate your understanding. Please submit us a personal request here http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Yes, my fault. Sorry.
Thank you so much for a fast support and fix.
Amazing team support! Thank you!
You are always welcome!:)
Thank you for the feedback! It is very important for us to know that our customers are satisfied with our themes and support. We try our best to make your work with the theme pleasant and easy.
Please don’t hesitate to contact our support team in case you have other questions.
All the best wishes!
Hi There,
Is it possible to make the side bar stick to the page?
Best
Hello, thanks for contacting!
We can recommend you to add a sidebar using Sidebar shortcode and in a Column’s settings there will be a possibility to enable sticky column.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you!
Hello again, I tried to remove the WooCommerce Cart from the menu using the ”.cmsmasters_dynamic_cart_wrap” display set to “none”. It works fine on the desktop version, but the icon comes out again on a tablet or phone.
Thanks for your support.
Hello, thanks for contacting!
We recommend you to use this code for a purpose:
#header .cmsmasters_dynamic_cart_wrap {
display: none!important;
}
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you!
Ok, that did the trick! Thank you.
You are welcome!
Please don’t hesitate to contact our support team in case you need our further assistance.
Best regards!
hi! can i add three columns with icon list inside a tab? i tried copying shortcodes inside tabs but broke
Hello, thanks for the question!
CMSMasters Content Composer plugin doesn’t provide a possibility to add columns inside a shortcode – desired result requires serious theme customization that is beyond our support policy, thank you for understanding.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you!
Hellp there. Is there any shortcode that allow me to open a popup? Say clicking an icon to open a modal popup with info or whatever…
I couldn’t find anything like that. Thanks in advance.
Hello, thanks for contacting!
Mentioned functional isn’t provided by CMSMasters Content Composer plugin and as much as we’d love to help desired result requires significant modifications that are beyond our support policy. Appreciate your understanding.
Thank you!
Hi, I want to keep the hover photos in 3 boxes in main page (Resort Demo). I mean i want to remove the hover effect and i want to see photos in beggining. Is it possible?
Hello, thanks for contacting!
Your question isn’t clear enough – please submit a ticket at http://cmsmasters.net/support/ and provide a link to a page where mentioned photos can be seen so that our support agents can investigate a possibility of desired changes implementation.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
hi unfortunately last two days my website home page showing all the contents (text-icons-pictures) are mixing and not arranged i dont why ? can you help ? i think that this issue is from CMSMasters Content Composer plugins ?
Hello, thanks for contacting!
It is uneasy to suggest a solution without seeing your site. Please submit a ticket at http://cmsmasters.net/support/ and our support agents will investigate the issue you have.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hello, I already used the theme to create one website. Is it possible to use it for a second website?
Simon BABIN
Hello, thanks for contacting!
According to the Themeforest rules you can use one license for one site only. (i.e. in a case you buy a theme once you can use it for building one site only). You can transfer the license you have purchased to the new domain just in a case the site remains the same.
Appreciate your understanding.
