697 comments found.
I need help customizing the service boxes, the design 2(3boxes) I want for the images to be bigger than what it is now.
contact me at edwin@astrojax.com
I would like to have a refund because I cant use it the way I want and the support I paid for sucks!!!!
Hi
These are customization requests and not support. For customization requests kindly contact us through support@masstechnologist.com. Note that customization requests require a nominal fee to be paid for. Kindly check themeforest policy, https://themeforest.net/page/item_support_policy , for getting an idea of what is included in support and what falls under customizations.
I want the images on the 3 services boxes to be bigger is there any way to do this?
Kindly share your site link to check.
Here it is https://dualbandchinstrap.com/
My designer is having a heck of a time getting the right size logo to fit. What is the correct size for the logo for this theme, we have tried everthing
Hello? I really need help with the proper size logo!
Kindly share your site link, password if password protected, to check. You can share it here or on support@masstechnologist.com
Sent to your support email. Thanks
Hi
You’re using a single theme on two stores. Have you purchased the second license? If yes then kindly share purchase code of both of your licenses.
When i use the theme, the header turns blue when im in mobile mode.
And i cant seem to turn that off. I would like it to still be white and then the menu items be the skin color of the theme.
have a nice day 
Hi
Kindly share your site link to check and guide you accordingly.
Hi,
I have got a question regarding your template on this link http://andrealima.net/item/themeforest-net-308/
Do you provide 100+ HTML elements variations?
Hope to hear from you soon. Thank you.
Hi I don’t think we’ve mentioned any thing like this. Plus this is a shopify theme and not html.
I just bought it and I would like to customize the theme the way I desire, How I do that as i want the first 3 banners to have the images centered and bigge near the text.If its not possible, I would like a refund, thanks.
Hi
Kindly add three banners and then add then explain your changes through a screenshot. We’ll then guide you accordingly. Also don’t forget to share your site link to check.
How do I upload the screenshots? the banners I would like to modify to be bigger are the Service Boxes Section Design 2 (3 boxes)
Hi
You can upload the screens using nimbus browser app or sharing it on support@masstechnologist.com
Hi, I would like to make the 3 service boxes images bigger on https://dualbandchinstrap.com/, is that possible?
Kindly add the below css to custom.css and adjust the number to your needs
.static1-elomus2 .icon {
width: 100px;
height: 100px;
line-height: 100px;
}
I have added that code but I dont see any change, I want the images to be bigger maybe 800px.
Remove the pre tags
I have done so, it worked, but now there is a huge white circle of the icons, how do I remove that?
kindly check the three numbers again and tell me if there’re same. I bet they are not 
} .static1-elomus2 .icon { width: 400px; height: 4000px; line-height: 400px; They are the same, I mean the circles on the background, please check https://dualbandchinstrap.com/
There is big difference between 400 and 4000
OMG!, I didnt see that, wow you guys are awesome, Thank you so much. I am all setup.
Great.
I just bought it and I would like to customize the theme the way I desire, How I do that as i want the first 3 banners to have the images centered and bigge near the text.If its not possible, I would like a refund, thanks.
I have three problems I need help with. One, on mobile, Ad Product Section Design 4 is appearing as a white square, it looks fine on desktop though. Two, my header is way to thick, I’ve experimented with many different size logos but the header s always almost twice as tall as I want it. Three, how do I change the colors of Icons in Service Boxes Section Design 1?
Support Code – fe3e1a8d-0442-4fcf-9831-a64ace1c0855
Hi Kindly share your site link to check.
Hi
Nice store BTW
Kindly find my response against your queries One, on mobile, Ad Product Section Design 4 is appearing as a white square, it looks fine on desktop though.
I don’t see any such issue on your store.
Two, my header is way to thick, I’ve experimented with many different size logos but the header s always almost twice as tall as I want it.
For that kindly add the below css to the end of custom.css file and adjust the padding from 35px to your desired. Ideal will be 10px and it will decrease the spacing considerably
#logo {
padding: 35px 0;
}
Three, how do I change the colors of Icons in Service Boxes Section Design 1?
You can either add image or icon to it. For icon images you can search images online here, https://www.google.com/search?q=image+icons , or can upload your own. For icon fonts you need to search here, https://fontawesome.com/v4.7.0/cheatsheet/ .
Need to know how to change the settings, so customers got to cart and not directly to checkout. They are having problems reviewing how many items are in thier cart before checkout
Hi
Have you customized the code as the default flow is that the add to cart button adds the product to cart and stay on the same page rather than redirecting to checkout page?
not that I am aware of.
I guess this is your store, https://pureredhot.com . Upon inspection i see that there are changes made to the relevant js code to add to cart and that is why it is getting redirected. Try a fresh upload of the theme and then check the add to cart functionality. You will clearly find a difference.
will that mess up my other settings?
Don’t make it live. Just upload and check and if you’re comfortable then you can make it live.
Not going to take a chance on re-loading theme. I know it will not carry over my current settings
I paid a programmer to fix the code. you really should have a setting to adjust this like other themes
Can you explain what is that setting that other themes have and we don’t?
Hello,
I have some issues with the header and the website name. It’s not aligned properly.
Design 2 is also missing the 3 marks on the navigation.
https://gyazo.com/7a5dbd1b6176c75b5292c9a26f1bd9c6Hi
Kindly share your site link, password if password protected, to check. You can share it here or on support@masstechnologist.com
Hi, if i purchase this theme, do you help to construct the webpage? If yes, how much is your charges? Please advice, thanks
Hi
If by construct you mean to install then yes we’ll do it for you and for free as well. If it means customizations then share your customizations list.
Hello,
I have purchased this theme from you (purchase code: ddeba352-4eea-4f49-ae6c-29f38f7fc185).
Can you contact me as i may need a little customisation?
Thanks Ben
Hi Kindly share your customizations list with us at support@masstechnologist.com. We’ll check and let you know if we can work on it or not.
Hi there, i want to purchase your product but when i load the theme everytime on the frontpage the header loads like 3 seconds after the rest is loaded. Can that be fixed? Also can the headers be easily customized? Thank you!
Hi
Yes it can be changed to load earlier. The sliders are intentionally left this way to load after all the rest of the pages is loaded. The headers colors can be easily customized. What else do you need to change? There are four header layouts which can be seen on demo and which needs to be used.
Hello, i just purchase the elomus template In the elomus template preview was COLORA design. i setup the template but i can find anything about colora template. like header with logo in middle.
If is not included that grapics why on live demo on elomus is available .. ? thank you. have a nice day. maybe i make something wrong..
Hi
I don’t think it is true that Elomus have Colora design/files inside it. Kindly check the video tutorials regarding upload, demos setup and other theme setup instructions from the link below
https://www.youtube.com/playlist?list=PLvJCnPMUAdwrSvIt6G6Rmoc7f5x6Vv2p0may i please have a private msg before open a case to envato ? like i said before. When i was navigate thru HOMEPAGE 5, than i selected another home page like ( 1,2,3,4 , all sections ) was the colora template . it was a mistake that get me , that i see after the purchase was made. The only thing that i need, i repeat , is Colora. i pay 60$ for this so is not a problem to have the other one even if costa 45$. Please , gently i dont want to open a refund case. I need to start my work and i can afford another product.i even activeted the license.
Well this doesn’t justify your case. They both are different themes and if you’re interested in Colora then you’d have purchased that without going to envato.
Unfortunately your case doesn’t fall under refund applicables per Themeforest Policy
https://themeforest.net/page/author_refund_policy#not-refundableok, i just send an email to the support. until then check the homepage 5 on elomus..wich after you click became COLORA ( url too ) what is this then ? i remember masstech team that i dont want a refund. i dont activated the template i just read the email and all that i want is a template that is 45$. is ok if i pay 60$ i dont need 15 back….
Well this doesn’t justify your case. They both are different themes and if you’re interested in Colora then you’d have purchased that without going to envato.
Unfortunately your case doesn’t fall under refund applicables per Themeforest Policy
IS NOT JUSTIFY MY CASE ? SO ON X PRODUCT WHY YOU SHOW ME ANOTHER TEMPLATE? CHECK BY YOURSELF- go thru homepage 5 elomus and see the url , than choose home page 2 . is coloro on url ? and if u go back became elomus ? what is does mean. ok. u can take your template back… all i need is a 45$ template wich i pay 60$ because i didn’t understand the homepages but…. is not that i not understand …it makes u understand in that way. if i want to buy a template and u put me a demo homepage from another template homepage and url change is not my problem. it’s your problem because u didn’t pay attention when create demo stores.. I repeat ..a customer who’s asking your not for a refund, not an expensive template and u answer that it do-sent justify my case… but your demo store ELOMUS. i feel so bad to find this support for my first buy on envato but i will go thru all steps to make justice!
Share your site link to check.
is simple to check : https://elomus-theme.myshopify.com/?fts=0 go to homepage 5 – and thank check yourself the url. After than i click on collection and page product of that home page ( HOMEPAGE BEAUTY no 5 ). i said ok i like it thank i go back thru url and buy elomus thinking that the other homepages is included. Regarding my website i didnt start to create because i dont have the right but u can check it with my email adress on shopify , i m not hiding anything. https://labott.myshopify.com/collections/all . So, what can we do ? Thanks
It is password protected. What should i do with it?
Invite support@masstechnologist.com as admin user and also let me know which demo of colora do you need and i’ll set it up for you but if elomus was used on your store then you’ll be reported to Themeforest and Shopify.
Hi, I have a minor request. I have your elomus theme…in the product page section…the area right below where it lists the price, could you please remove that small description? Also, I clicked on don’t show again for the light box but if it will pop up for my customers please remove it. If you can do this I will provide you with my shopify account details, the elmous theme on my account is currently in draft. Thank you.
Hi
Kindly share your site link and purchase code to check your issue.
Hi,
We ave just selected Vertical Thumbs Layout on our shop, and it doesn’t allow you to select the images. It works on Vertical thumbs right however. Here is the URL: https://strumanoptics.com.au/products/photoextensionkitThanks! Jay
Hi Thanks for highlighting the issue. It seems to start work when the updated js file is used. So you need to open the theme.liquid file and search for the line
{{ 'https://cdnjs.cloudflare.com/ajax/libs/bxslider/4.2.9/jquery.bxslider.min.js' | script_tag }}Then replace the 9 with 15 to make it look like below and hopefully it will be working fine again
{{ 'https://cdnjs.cloudflare.com/ajax/libs/bxslider/4.2.15/jquery.bxslider.min.js' | script_tag }}Amazing! Thanks =}
You’re welcome. Best of luck for your store.
Hi, if i use reviews what are installed in the theme is it possible to show it on product page (next to product) and if you click certain product, than start will show up also next to product picture / under the product title?
Hi Yes it is possible but the product page code needs to be customized for that. By default it shows the reviews are added on a tab
what code i have to add then?
Hi
These are customization requests and not support. For customization requests kindly contact us through support@masstechnologist.com. Note that customization requests require a nominal fee to be paid for. Kindly check themeforest policy, https://themeforest.net/page/item_support_policy , for getting an idea of what is included in support and what falls under customizations.
Hi, I just purchased elomus theme, but I am getting following error while uploading to shopify. Please help me to solve this asap.
zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
Hi
Theme zip is within the main zip. You need to unzip the main folder first. Kindly check the video tutorials regarding upload, demos setup and other theme setup instructions from the link below
https://www.youtube.com/playlist?list=PLvJCnPMUAdwrSvIt6G6Rmoc7f5x6Vv2p0How to remove the “top image” on the product page it takes up a lot of space and is really messy looking. Thank you.
Hi
You can hide the top image by unchecking the ‘top image’ option on theme settings > general settings.
Yes, but then appears a single color bar and look even worse. How do completely remove this part?
Kindly share your site link to check and suggest accordingly.
Hi
You need to open ‘custom.css’ file and add the below css towards the bottom end
.breadcrumbs {
display: none;
}
header{
margin-bottom: 30px;
}
Hey, I just purchased this theme about a couple days ago. I’ve noticed that my slideshow images no matter what size they are, will not appear. If you can provide me a solution that would be much appreciated.
Hi Kindly share your site link to check.
Hi
There seems to be some issue created during customization. Kindly invite support@masstechnologist.com as an admin user in order to inspect the issue for you. This will save both of us some time.
Images were not showing up because there was none. I’ve added them. Kindly check now. Hopefully everything is working fine for you now.
How to show starts ratings on the customer testimonial tab like on your drone demo store? Is it compatible with loox reviews? and if so how could I enable this to my products. Thank you for your time and overall I am very pleased with the theme.
Hi They need to manually added to the testimonial section from the customization area. Shopify product reviews, https://apps.shopify.com/product-reviews , is automatically compatible with the theme. You can use loox as well but for that you need to integrate their code into the theme.
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