173 comments found.
hi, I need support about 3 questions; Although I changed it from the striz.pot or php file, some places on my website still appear in English, can you help with the topic?
How can I check the stock status by size?
Edit Opal Instagram, Instagram has returned invalid data. it gives an error
Thank you
Enable back to top mobile show not working.
Hi there, please submit your issue to our ticket system at https://wpopal.ticksy.com/. Our dev will check and help you asap.
Hope to help. 
I needed to write here because I got a very late reply from that department.
Please send us your ticket number
2165049
2172659
We have replied the ticket. Please check it.
Even though I changed the theme’s language file, it doesn’t work at all, I installed the loco translation plugin, unfortunately the room didn’t work, can you help? 2172659
updated theme but getting this error…support run out what is going on? wp-content/plugins/elementor/includes/base/element-base.phpon line151
Hi there, please submit your issue to our support ticket system at https://wpopal.ticksy.com/, our dev’ll check and help you. Thanks
Have done that over 24 hours ago. Site still down and no support, please help
We have replied your email. Please check it. Thanks
Hi there. Do the plugins used in the theme come with it or do I need to purchase a license for them as well after?
Hi there, the plugins will come with our theme, you not need to buy.
Where is the mistake or issue
Hi there,
Please install plugin https://wordpress.org/plugins/yith-woocommerce-wishlist/
Hope this help, thanks!
how can I disable this search button in the coming soon page??
Hi there, Please send us screenshot. Thanks
that always comes in the mobile version
and i want like here https://prnt.sc/oxkhu2 all this 3
Please install and use the WooCommerce plugin.
I have it installed but I do not have the 3 buttons
Hi there, please send us your site login details to our support email help@wpopal.com, we’ll check and help you
Hello, may be three weeks ago i’ve paid your theme wordpress “Striz”, i’m not disappointed about this one, it looks very good.
Nonetheless, today, i wanted to make a child-theme but some php issues appear when i finished the folder “child” (i can add that with an other theme my child theme works). I think it because of your Striz plugin with Elementor.
So if you could inform me better about that. Thank’s you (Sorry for the syntax, i’m a french student)
Hi there, thank you for choosing our theme. Can you submit your issue to our ticket system at https://wpopal.ticksy.com/, our dev’ll check and help you. Thanks
Hi, I sent you a message at this web adress 16 hours ago. Can you check it. Thank you
Yes, our technical support team will reply you asap. Thanks.
They answer to my first (private) ticket but i sent after that an other public ticket but this one, they ve forgotten to answer it
Hi there, please give me your ticket number, we’ll check it for you
Hi, i responded once again here with a PRIVATE TICKET #2127098
Hi, i responded with a PRIVATE TICKET #2127098 yet
Hi, i responded once again here with a PRIVATE TICKET #2127098 (31/08/2019)
Purchased the theme, uploaded to wordpress and i go to use the opal site import and it said there are no files and to import manually. How do i get this resolved? can you send the site import files to my email?
Hi there. Thanks for choosing our theme. Striz uses one-click import to import demos. Can you send your site and admin account to our ticket system https://wpopal.ticksy.com/? We’ll check and help you.
Good evening, I was thinking in buying the theme, but I wanted to ask 2 questions: 1) When I’ll install the shop with the homepages, do I also get the photos as shown in the demos, or do I get placeholders that I need to substitute with my pictures? 2)Seeing the Shop section, both with and without sidebar, is there the possibility to make it so that when you hover on the product it will show the second image loaded, as a sort of preview? Most themes can do it but I was wondering if this one has such setting.
Hope I get a quick answer so I can buy this theme!
Hi there, for your issues: 1. You can easily get the exact homepage with images as shown in the preview by using One-Click Import demo which is packed with our theme. Besides, you can replace the image of the demo by your own ones. 2. When you hover on the product, it will show the second image loaded as a preview: https://prnt.sc/ok6kf5. Also, you can change Animation. Thanks,
sorry to ask, but the demo doesn’t show it, you may want to show this feature as it seems to be pretty hot between sellers of this sort of market 
Thank you. Will keep in mind
Hi, I already installed the theme but : first -> I couldn’t find where to activate the license second – > when i imported the demo, it just imported some content and then it asks me to do it manually. Please I need your help.
Hi there, can you contact us at https://wpopal.ticksy.com/
or our email help@wpopal.com? We’ll check and help you asap. Thanks
Hi again ! You said that you work 24/24 hours and I didn’t recieve any support for my private ticket : #2087641, please answer I need the support urgently
Hi sir, Sorry for the late reply. We’ll check it now.
Is this theme available anywhere for Shopify?
Hi, this theme is not in Shopify. However, you can take these theme for consideration : https://themeforest.net/item/ap-poeme-elegant-professional-multipurpose-ecommerce-shopify-theme/23699831?s_rank=3
hi, what change does the theme from you not download so many fonts? in your demo it’s the same. And this severely slows down the loading of the page
https://prnt.sc/nruadsHi, this is the render cache. In the server, we have many demos, so we use that cache to help increase the efficiency of the server. When you download and install the theme, it will not much like that. Thanks,
Unfortunately not. this screen comes from the test of my site. So after installation nothing has changed is just as bad as a demo
you do not comment on it anymore? this is a serious problem for many people because it reduces the efficiency of the site
hi, you can tell me what kind of plugin you are using to display size choice in striz https://prnt.sc/nox6g7
Hi, We use plugin https://wordpress.org/plugins/woo-variation-swatches/ . Hope this help!
Hi, you can add this CSS code below into Appearance >> Customize >> Additional CSS: .product-style-2 li.product .caption {background-color: rgba(0, 0, 0, 0);}
thanks, can you tell me how I can set it to look nicer and be in one line?(screen) https://prnt.sc/nn9qhy
and one more how to set a small button add to the cart, as in the demo https://prnt.sc/nnjr1i
Hi, for these issues, can you submit a ticket at https://wpopal.ticksy.com/? Our technical support team will help you. Thanks.
I am interested in this product, I plan to use this for clothing. Does woo commerce allow me to put sizes on my products? like Small,Medium, Large?
Hi, Woo commerce does allow users to put sizes on my products. You can see the guide here: https://docs.woocommerce.com/document/variable-product/
X street plugin failed to update and ruined the homepage 
Could you create a ticket on wpopal.ticksy.com, we will support for you now. thanks
Does this theme have mega menu ?
No, the theme not support megamenu.
is there a plan to develop one for this theme ?
can I use 3rd party mega menu plugin with your theme ? please recommend one which is most compatible.
We don’t plans to develop it yet. And also not sure which plugin is compatible with theme. Oops
Hi,
Is it possible to add a single product?
Thank you
it’s possible, you can add single product. if you want.
Hi, I sent requests for support two days ago, but no reply. Is the support active?
You can send me ticket id? and I don’t see you purchased this product?
Yes, I bought the theme, unfortunately I had problems with the themeforest account. I have sent other support requests to help@wpopal.com, they do not always respond. If you can leave me an address to write to, I’ll explain everything better, thank you
please send me your email address, i will check for you. Thanks
ok, wait me check for you. Thanks
Hi,
My demo import didn’t apply the grunge white pattern? How can I apply this globally?
Thank you
please goto admin > appearance > customize then choose again body background. if you can not do, please send me a ticket to wpopal.ticksy.com to be help. Thanks
Thank you
you are welcome!
Hello
Interested in the possibility of translating the template into Russian
is it possible ?
it’s possible, you can use some plugin to translate to Russian language, it’s easy, Thanks
plugins don’t translate everything this may be a problem
Don’t worry, A lot of our customers use other languages and they are all satisfied. We will help if has problem. Thanks
