810 comments found.
I cant get the header to look like the demo the 5 headers are all ugly am i doing something wrong
I dont get the sweetcake ribbon logo thing
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Please can yo uget him to have a look for me ive done the post and added all login details i need to show the client today i’m really pushed for time. Thanks for your reply
Yes sure !
They sorted, thank you very much.
Thanks 
Hello – I’ve had your theme for awhile now, and hadn’t gotten an update for some time. When doing the recent update through the Envato plugin it ended up overriding all of my content, which isn’t supposed to happen when I do it that way as I did not change any core files. However, when trying to re-design from scratch I am unable to import in any of the demo content. The demo sample sites are no longer linked and not listed by demo folders (ie: chocolate demo, cake demo, yogurt demo) within the theme download folder. Now, there is just (1- Theme options import).
I see that your response to everyone is to go to your support forum and open a ticket. I did try to do that first before commenting here. I am registered but forgot my password. I do not get an email sent when I do the steps for “forgot password”. I also tried registering again and did not get an email with a password.
Can you please help with this situation? Thanks.
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Thank you. I ended up getting the support forum login email a few hours ago. However, my support expired and I’m not gonna renew and can’t open a ticket without doing so.
Hi,
try to check this article for understand how to renew it : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportBye
nd shortcode notworking and after instaling wp admin stop working
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I have had this them for a long time… I haven’t updated the website for a while and all of a sudden I am missing the scallop edge that used to show up at the top with my log and menu … do you have a fix for this?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Could you please tell me why my head was like this? see this test link https://pwrprotecaocontraincendio.com.br/sites/
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello!, can I add a sidebar on shop page?. Thank you.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello good afternoon. I need help with my theme o topo está com uma aparencia diferente. segue url http://brazilianstation.com.br
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello good afternoon, I can not open a ticket, the system says that my support has expired.
Hi,
try to check this article for understand how to renew it : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportHave a good day Bye
Hi Nic, I’m still having slight issues with the website theme. You fixed it before – but the issues have come back again.
The icons were hosted on your domain but appears that the domain has changed. My website is missing a lot of the icons from the theme – as you can see here. https://bit.ly/305xGQT – Here is an example. http://www.nicdarkthemes.com/themes/sweet-cake/wp/demo-sweet/cake/wp-content/uploads/sites/3/2015/12/flicker.svg
I have already logged this request – hopefully you can assist and I don’t need to raise a duplicate ticket.
Hi,
thanks, we will reply to you as soon as possible.
Have a good day Bye
Hi Nic, is there any update yet. My website is missing a lot of icons and graphics and it’s having a negative impact on Click through traffic on the website. Hopefully, we could have it sorted today? Many thanks,
Hi Nic, the issue still remains and nobody has contacted me. The social media icons and so many more graphics are not showing on my site – as the graphics are hosted by you. Would you mind prioritising as this will negatively impact the SEO ranking of the site. Thanks,
Hi Nic, I raised the issue 8 days ago and I have heard nothing since. It seems like other websites using the theme also have their social media icons missing. Is there anything you can do as this is impacting business on the website. https://bit.ly/305xGQT – Look forward to hearing from you.
Hi,
we have already replied to you maybe you have not received the email.
Simply you have to replace the missing images with yours images, if you have any problems you can open a ticket on our support forum : https://support.nicdark.com/
Have a good day Bye
Hi Nick, I didn’t receive any email back to my query? Do you have my email address. The images from my website are not loading because it was originally set up to sources the images from your website. If I do this myself, I will need to hire a web developer to replace the images at a cost.
I am not happy with this service. Other people have had the same issue as you can see in the comments. Would you be able to fix the imagery back where they were being sourced from. This is taking quite a long time to fix.
Hi,
yes sure, we have your email and I have mailed to you few minutes ago. Please use the email for any contacts.
Bye
Hello I am trying to install the demo version and this plugin will not install – seems it is not available anymore? screenshot here: https://imgur.com/yyPShva – please get back to me ASAP this is urgent. I just need the nicdark shortcodes plugin to complete installation
Hi,
maybe you are trying to upload the old theme version, please install the new version that you can find on your download section in themeforest.net.
However for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
HI THIS THEME REQUIRE ANY CODING KNOWLEDGE OR IT IS MOBILE FRIENDLY?
Hi,
yes sure, as you can check also on our demo the theme is responsive.
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Have a good day Bye
Hi! I’m using the version 3.2 of Sweet Cake WP Theme, and I would like to update to 4.0. But before doing that, I just want to see the changelog, or the modifications that you made since the 3.2 release, and I don’t find where to see these information. Could you help me? Thanks!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form so we can send to you all the changelog -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Done, thanks!
Hi Nic, I’m having slight issues with the website theme. The icons were hosted on your domain but appears that the domain has changed. My website is missing a lot of the icons from the theme – as you can see here. https://bit.ly/305xGQT – Here is an example. http://www.nicdarkthemes.com/themes/sweet-cake/wp/demo-sweet/cake/wp-content/uploads/sites/3/2015/12/flicker.svg
I tried to log a request but my support has expired. I hope you can assist though with this.
Hi,
in this case try to contact the team through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi Nic, I logged a request and I haven’t heard back. Is there something that you can do as this is urgent?
Hi,
thanks, the team reply to you as soon as possible.
Have a good day Bye
Hi Nic, unfortunately, it has been 5 days now since I have sent in the request. I haven’t heard back and the website is still having issues. Is there anything that you can do to resolve? Thanks,
Hi,
this is very strange, the team always responds in 24 hours. I will send again to you the reply.
Have a good day Bye
Hi, I’ve been using your theme for a long time and all is fine. But today I noticed a lot of missing images pertaining to your theme for example the dividers/social media images, etc. This is urgent please assist. http://www.thecakerieclub.com/
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I cant cause my support has ended. The problem lies with your theme. The images from your theme is no longer there:
Failed to load resource: the server responded with a status of 404 (Not Found) topwaves301.png:1 Failed to load resource: the server responded with a status of 404 (Not Found) divider-works1200.svg:1 Failed to load resource: the server responded with a status of 404 (Not Found) divider-services1200.svg:1 Failed to load resource: the server responded with a status of 404 (Not Found) service1.svg:1 Failed to load resource: the server responded with a status of 404 (Not Found) service5.svg:1 Failed to load resource: the server responded with a status of 404 (Not Found) service4.svg:1 Failed to load resource: the server responded with a status of 404 (Not Found) divider-social1200.svg:1 Failed to load resource: the server responded with a status of 404 (Not Found) instagram.svg:1 Failed to load resource: the server responded with a status of 404 (Not Found) facebook.svg:1 Failed to load resource: the server responded with a status of 404 (Not Found) grey-bg.png:1 Failed to load resource: the server responded with a status of 404 (Not Found) divider-price1200.svg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Hi,
in this case try to contact the team through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, my website is having the same problem again. It was fixed but now some images are gone again.
Sent a message here but no reply: http://support.nicdark.com/pre-sales-questions/
Please help!
Hi,
thanks, we will reply to you as soon as possible.
Bye
Hi, my website runs on sweet cake v2.1. Now my google maps doesn’t seem to work anymore since it’s not showing the right location despite the fact tha I put in the correct coordinates. Even when I change it to other coordinates – it does not change. Is this a js error? Thanks for your help!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello!. How can I add social icons on the sidebar product page?. Thank you.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello!. How can I add social icons on the sidebar product page?. Thank you.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi You can tell me which font you used for Sweet?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
HI can I use the woocommerce gateway to sell the products?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Ciao Nick, avevo comprato il tema tempo fa ma mai installato veramente quindi non ho potuto usufruire del supporto … mi chiedevo se puoi risolvere … la sezione lavori “works” mostra solo 8 oggetti … senza la possibilità di scroll se se ne aggiungono altri … è possibile farlo ? ho spulciato la sezione commenti andando indietro di 5 anni e l’ unica soluzione che sembrava funzionare ora non è fattibile siccome non c’è più file portfolio.php e viene gestita in maniera diversa …
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, I have a problem with letter Č. It was working before, but now it doesn’t. Are there any settings which I should follow to display this letter again? Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
